Had a sound of running water behind the washing machine,rang Sherrie at sos leak detection, who sent Joe to do an internal inspection, He was amazing, and actually found the leak to be external. Andy... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Really pleased to recommend this company. Chris Wight turned up on time to track and trace a water leak from a mains pipe under the floor of our boiler room. Using his test equipment he quickly confir... See more
Company replied
Karl was brilliant and found the source of the leak by working methodically to establish if it was the shower, was basin or toilet. He moved the toilet away from the wall when the die test did not... See more
Company replied
Joe came to repair leak under tiled kitchen floor he was very careful in removing only a couple of tiles.He then repaired the leak and confirmed that everything was alright, which I really appreciated... See more
Company replied
Company details
About SOS Leak Detection Ltd
Written by the company
SOS Leak Detection Ltd is a multi-award-winning organisation operating on a national scale without the use of sub-contractors.
We specialise in non-invasive leak detection services that precisely identify the source of leaks or point of ingress with minimal disruption to all involved parties.
Water Leak Detection
Central Heating Leak Detection
Underfloor Heating Leak Detection
Trace & Access
Damp Investigation
Drying Services
Water Leak Detection
Central Heating Leak Detection
Underfloor Heating Leak Detection
Trace & Access
Damp Investigation
Drying Services
Contact info
The Knowledge Center, Wyboston Lakes, Great North Road, MK44 3BY, Wyboston, United Kingdom
- 0800 046 3492
- enquiries@sos-ld.com
- sosleakdetection.com
4.8
Excellent
601 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Service was carried out professionally…
Service was carried out professionally by person who attended. Gave feedback on issue which they found . Report written up and have been contacted on findings
11 May 2026
Unprompted review
Reply from SOS Leak Detection Ltd
Thank you so much for taking the time to post. It's great to hear that we were able to help and that our engineer was professional in their approach. Your feedback means a great deal to us. Thank you!
A visit from leak engineer Dean Fairclough of SOS Leak Detection
We had a visit from leak engineer Dean Fairclough. He was extremely thorough and explained what he was doing and why which was very reassuring to us.
He was very personable and carried out his work with the minimum disruption. We would recommend his services.
12 May 2026
Unprompted review
Reply from SOS Leak Detection Ltd
Thank you for your wonderful feedback! We're delighted to hear that Dean provided such a thorough and reassuring service during his visit. Taking the time to explain his work and minimise disruption is exactly the level of service we strive for.
We'll be sure to pass on your kind words to Dean, he’ll be pleased to know that he made a positive impression. We really appreciate your recommendation and your support!
The guy who came out was very polite…
The guy who came out was very polite and professional and seemed very thorough
6 May 2026
Unprompted review
Reply from SOS Leak Detection Ltd
Thank you for your kind feedback! We're really pleased to hear that our colleague was polite, professional, and carried out the visit thoroughly. We take great pride in delivering a high standard of service, so it's great to know this was reflected in your experience. We truly appreciate you taking the time to share your comments.
Engineer was friendly ,confident and successful......
Engineer was friendly, confident ,enthusiastic and successful..........Traced and repaired our hidden leak without any disturbance of tiling etc.
Instead of booked visit was able to attend almost immediately. ( This of course eased our anxiety )
17 April 2026
Unprompted review
Reply from SOS Leak Detection Ltd
Thank you very much for taking the time to leave such a positive review. We’re delighted to hear that our engineer was friendly, confident and able to resolve the leak quickly for you. This is exactly the level of service we aim to provide. Your feedback is greatly appreciated and will be shared with the engineer involved. Thank you again!
SOS Leak Detection briiliant !!!
SOS Leak Detection was a company I hadn’t come across before, but I was genuinely impressed with their service. After reporting a leak in the bathroom shower that had started to seep through into the lounge, they arranged for an engineer to attend. From the moment he arrived, it was clear he was well-prepared and experienced, he came equipped with an impressive range of specialist gadgets, including thermal imaging scanner and advanced leak‑tracing equipment.
The investigation was thorough and methodical. He spent around four hours carefully tracing the source of the problem, explaining what he was checking and why at each stage. It was reassuring to see such a professional and non-invasive approach, especially given how disruptive leaks can be if not diagnosed correctly.
In the end, he successfully identified the exact source of the issue. The engineer was friendly, communicative, and clearly knew exactly what he was doing, which made the whole experience far less stressful than expected. Overall, the service was excellent, professional, and well worth it. I wouldn’t hesitate to recommend SOS Leak Detection based on this experience.
19 April 2026
Unprompted review
Reply from SOS Leak Detection Ltd
Thank you for taking the time to leave such a detailed review. We’re delighted to hear you were impressed with the engineer’s professionalism, thorough approach, and clear communication. It’s great to know the non‑invasive investigation helped make a stressful situation easier. We really appreciate the recommendation and your kind words.
The person who came was courteous and…
The person who came was courteous and professional.
15 April 2026
Unprompted review
Reply from SOS Leak Detection Ltd
Hi, thank you so much for taking the time to leave your review, we really appreciate it. We'll make sure that this is shared with the engineer, and if there's anything else we can assist with, please let us know. Thanks again!
Fantastic engineer
Fantastic engineer, polite, friendly but not overfamiliar very professional and identified my issues.
25 March 2026
Unprompted review
Reply from SOS Leak Detection Ltd
Thank you so much for your great review of our engineer. We're so pleased that he was professional and friendly, and that he managed to identify the cause of the issue. If we can help with anything further, please don't hesitate to contact us.
Excellent response
Great service. We had a burst pipe and had to turn off our water. They came out the next day and fixed the problem on that list. Very professional/knowledgeable engineer.
7 April 2026
Unprompted review
Reply from SOS Leak Detection Ltd
Thank you very much for taking the time to leave your review. We’re glad we could assist with your burst pipe and get it all sorted for you with minimal disruption. It’s great to hear you were happy with the professionalism and knowledge of our engineer. If we can help with anything in the future, please don’t hesitate to get in touch.
The Engineers that arrived to site and…
The Engineers that arrived to site and on time at Cardiff Pointe were excellent. they were full of knowledge and very helpful. They worked with us a team.
You are consistent.
13 April 2026
Unprompted review
Reply from SOS Leak Detection Ltd
Thank you very much for your review, we're really pleased that the engineer delivered such a positive service for you. Consistency is a key priority for us so it's great to know that this was reflected in his work. We'll make sure your feedback is passed on to the engineer. Thank you!
Extremely Professional Engineer
An excellent, very professional engineer who was extremely knowledgeable and helpful, fully recommended
9 April 2026
Unprompted review
Reply from SOS Leak Detection Ltd
Thank you for your review. It's great to hear that our engineer provided such a professional and helpful service. Your recommendation is greatly appreciated and will be shared with the team.
Leak in bathroo.
Karl was brilliant and found the source of the leak by working methodically to establish if it was the shower, was basin or toilet. He moved the toilet away from the wall when the die test did not work and found the the inlet valve to the cistern was leaking and dripping down onto the floor causing the water to spread under the vinyl flooring to the landing carpet and to the Utility room ceiling. He then sealed the soil pipe after isolating the water supply and left the bathroom as tidy as he could.
Karl was friendly and professional at all times and reassured us with all the questions we asked.
Well done SOS you provide a great service.
9 April 2026
Unprompted review
Reply from SOS Leak Detection Ltd
Thank you for taking the time to leave such a detailed review. We’re delighted to hear that Karl identified the issue for you and kept you reassured throughout the process. We’ll be sure to pass on your kind words to him, and we really appreciate your support.
Can’t get a report!
The gentleman who came out to review the situation was very pleasant and gave us the understanding that the claim was valid. A report has been sent to the firm directed by the insurer. I am awaiting their response. I would have been grateful for a copy of the report but it seems that this is not down to the firm to supply which I do not understand why when it should be available for ourselves to see. Therefore I can’t be sure what has actually been reported compared to what the firm coming out to repair the property let me know that they will attend to. Such a pity.
8 April 2026
Unprompted review
Reply from SOS Leak Detection Ltd
Thank you for your feedback. We’re pleased to hear our surveyor was helpful and explained the situation clearly. We’re sorry for the frustration around not receiving a copy of the report. In many cases this is issued directly to the insurer, which can limit what we’re able to share. That said, please contact our team and we’ll do everything we can to help, including requesting permission to provide a copy or talking you through what was submitted. We appreciate you raising this and we’ll take it on board to improve the customer experience.
Leak Detection Service
Joe at SOS Leak Detection was really personable and incredibly thorough in his endeavours to track a leak from a complicated building set up. I was so impressed with the service and wouldn't hesitate to recommend SOS.
8 April 2026
Unprompted review
Reply from SOS Leak Detection Ltd
Thank you so much for taking the time to leave such a kind review. We’re delighted to hear you were impressed with Joe’s personable and thorough approach, especially given the complexity of the building. We’ll be sure to pass your feedback on to him. Thanks again for recommending SOS Leak Detection, it’s greatly appreciated.
Excellent service
Excellent service. Kept us informed throughout the visit.
4 April 2026
Unprompted review
Reply from SOS Leak Detection Ltd
Thank you for taking the time to share your review. We really appreciate your kind words and that you were impressed with SOS's communication. We're always here to help.
Underground leak
I had an underground leak. Very well informed technician who on two separate visits identified potential asbestos issues in my floor substrate in separate rooms. Once the all clear was given, the technician pursued excavation in three rooms until the leak was detected. He was a Romanian man whose name I didn’t get but he deserves credit.
31 March 2026
Unprompted review
Reply from SOS Leak Detection Ltd
Thank you for taking the time to share your experience. We’re really pleased to hear that our technician provided such thorough support during your underground leak investigation. Identifying the potential asbestos risks and ensuring the proper testing and, if needed, removal is all part of the service. Your recognition of the technician’s hard work means a great deal, and we will be sure to pass on your feedback to him.
The plumber Joe From SOS
The plumber Joe, was sent from my Insurance company. He turned up on time, and kept me updated of his arrival. He traced the leak and cleaned up after him. Excellent service.
25 March 2026
Unprompted review
Reply from SOS Leak Detection Ltd
Thank you so much for your lovely review of Joe. It's great to hear that he kept you informed of his progress and found the leak for you. We will be sure to pass on your comments; Joe will really appreciate this.
Garry from SOS Leak Detection - amazing!!!!
I can’t recommend Garry from SOS Leak Detection highly enough.
From the moment he arrived, he was incredibly thorough, professional, and clearly very knowledgeable. He took the time to explain everything he was doing in a way that was easy to understand, which really helped put my mind at ease during what has been quite a stressful situation.
Garry spent a considerable amount of time investigating the issue and was genuinely committed to getting to the bottom of it. His attention to detail was outstanding, and it was obvious he really cares about doing a proper job rather than rushing through.
He was also friendly, patient, and respectful of my home throughout the visit.
It’s rare to come across someone so dedicated and reassuring — I’m very grateful for his help and wouldn’t hesitate to recommend him to anyone dealing with a leak issue.
Thank you again, Garry!
26 March 2026
Unprompted review
Reply from SOS Leak Detection Ltd
Thank you so much for taking the time to share such a thoughtful review. We’re delighted to hear how well Garry supported you during a stressful situation. We’ll be sure to pass your kind words on to him. If you need anything further, we’re always here to help.
Engineer was thorough and located leak
20 March 2026
Unprompted review
Reply from SOS Leak Detection Ltd
Thank you for your feedback. We're really pleased to hear our engineer was thorough and able to locate the leak for you. If you need any further support or have additional questions, we’re always here to help.
Helpful and courteous
Helpful, polite worker, courteous and also talked me through the situation. The company was flexible and understanding and easy to access re phoning them
19 March 2026
Unprompted review
Reply from SOS Leak Detection Ltd
Thank you so much for your kind feedback. We’re really pleased to hear that our engineer was helpful, polite, and able to talk you through everything clearly. It’s great to know you found us easy to reach when you needed us. We truly appreciate you taking the time to share your experience and we’re always here if you need anything in the future.
Poor Comunication
Comunication was of a poor standard. A leak reported on19 Febuary to insurer is only now 1 April being fixed by my own plumber . Topmarx arrived 24 February , said parque floor and aspestos. , Visit by SOS on 4 March took away sample . I was on holiday until 12 to 17 March , had to phone SOS to get result. Central heating boiler no longer works . No aspestos and agree leak detection 26 march . Leak found and exposed for repair .Unfortunatley waited from 9 am to 3 pm for staff who had both a puncture and an alternative visit . Leak exposed in half an hour. SOS do not fix leaks!!. On holiday again but have local plumber coming on 1 April. Will now have to talk to Topmax about floor repair, tiles jump up when a little wet .
1 April 2026
Unprompted review
Reply from SOS Leak Detection Ltd
Thank you for taking the time to share your feedback. I’m very sorry to hear how frustrating your claim experience has been and recognise that SOS were part of the process.
Asbestos testing is a mandatory safety requirement, and unfortunately, this part of the process is outside of our direct control, including the turnaround time for results. This is why a return visit needed to be arranged following your holiday.
Regarding the delay on 26th March, unfortunately, our engineer experienced a flat tyre on the way to your property, which caused an unavoidable delay. We understand how inconvenient this was, especially as you were waiting from the morning, and we apologise sincerely for the impact this had on your day.
During the visit, our engineer successfully located and exposed the leak so that a repair could be carried out. As part of our service, we identify and expose leaks and repair where we can. On this occasion, we were unfortunately unable to make the repair for you. Which is why a follow on plumber was required. I appreciate that this added another step for you, particularly with your boiler not functioning.
Your comments about communication have been taken seriously. We are reviewing the case internally to ensure we improve clarity and updates for customers going forward.
Thank you again for your feedback, and we genuinely regret the inconvenience you experienced. Please feel free to give us a call if you would like to discuss in further detail.
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