SoSweet Reviews 

The DPD driver didn't bother to deliver my parcel but claimed attempted delivery despite providing a black image and the van tracking never got within 20 miles of my house.
I then got an email saying they will now deliver my parcel a pick up point, which I can't get to, as I am disabled and I can't carry it. I tried to change it on the DPD app and got nowhere. So, I sent an email requesting to cancel and miraculously I got an email saying they would deliver to my house now.

You wont be shocked to hear, they did not, the exact same thing, "attempted delivery", not within 20 miles, just a black screen.

I have been promised a refund, but a week later, dpd havent returned the parcel to sosweet, so i cant get my refund until they do.

0/10 - please dont waste your time or money.

First time customer after stumbling across SoSweet. Really happy with the items I ordered and the service. I will be returning as soon as I can consume what I’ve purchased!

Amazing! I was facing some trouble placing an order due to address issues, Ken on the staff team helped every step of the way assisting me with all issues and was EXTREMELY helpful with any questions I had. Very excited to receive my sweets. Would 10/10 recommend!

Ordered 3 packets of sweets 1kg, the chocolate pack turned up broken, the bag was completely open so obviously was packed like this, the courier couldn't of done that, wanted a new one sent out but they said no got a refund just for the bag. Won't be using this company again

The ordering and delivery was fine but for £10 it was definitely not value for money. I feel like I need to go out and fill up the box myself as it's for a gift and there's hardly anything in it....plus there were loose sweets just chucked in the base not even bagged up. Maybe my order was incorrectly packed but feel very disappointed.

OMG My Experience was AMAZING all my cans and tubs where wrapped up in thick bubble wrapping to protect them and all the items turned up apart from two items that were out of stock so they texted me to let me know on instagram they offered me either to refund the cash or replace it for a item that costed the same as those 2 items together I’m Such A Happy Customer 😁😁🥰🥰❤️❤️
Definitely worth treating your self to some delicious and tasty goodies from these guys 🍬 🍭🤤

Ordered from SoSweet. No items received. Raised a ticket and they said they'd investigate. I had to chase them for a response. They then advised I'd be refunded within 3-5 working days. Almost 2 weeks later and not refund has been received. I have chased, again, today 12.11.2025. Not hopeful that this will be resolved within the need for Small Claims Court proceedings.

I ordered a product and what arrived was completely different than the picture but they won’t refund me because the title was right even though the picture was wrong. So basically ignore all the photos as they may not be what you receive.

So easy to order. Great variety of sweets ( jelly, blue, fizzy and all the regular favourites everyone enjoys ). Will definitely be ordering again as the value is amazing.
Look out for me i will be back very soon

I ordered bags of sweets, but what I received was completely different to what was shown on their website.

I contacted the company to request a return and refund, but after several back-and-forth emails, I am still waiting for a return label more than a week later. The delay makes no sense, and meanwhile I’m left with a box of sweets I never wanted.

I also pointed out that the product photo on their site was misleading and should be updated. Their response was that with 7,000 items, these mistakes “do happen.” There was no sense of ownership or reassurance that the listing would be corrected, which doesn’t inspire confidence.

The customer service experience has been very poor — slow, unhelpful, and with no initiative to fix their own mistake quickly. It’s also frustrating that you can’t simply request a return through the website but have to chase through emails instead.

Overall, I wouldn’t recommend ordering here. It feels like they don’t understand what good customer service looks like.

Edit: I have now received the parcel label but have had to chase up the refund after a few weeks

Probably the best sweets and drinks I have ever had. I got £50 worth of items including the £10 expired mystery box. You might think this will be a box with 5 or less items in. In reality, it had over 30 items in. There was more in the mystery box than the actual order. I have just ordered another. Thank you so sweet. Just wondering, If you reply could you please put on a photo with a £10 expired mystery box and what is in it so people can see how filled these boxes are. I spent £+0 and got over £40 worth. Thanks again

I would not recommend this business for weddings or important events.

We booked a dessert table donuts, cotton candy, etc. with a confirmed 2:00 PM delivery time. There was no mention of a “delivery window.” At 2:00 PM there was no delivery, no phone call, and no response to repeated calls and texts. The first message we received was at 3:23 PM saying “on my way. That’s over an hour late on the day of a wedding.

When the vendor finally arrived, they refused to bring the items inside, even after being given simple directions to an accessible first-floor entrance. Instead, we were told that if someone didn’t come outside, they would leave with the desserts items we had already paid half down on and were prepared to pay the remaining balance for. This caused unnecessary stress and scrambling during the reception.

What was most disappointing was the owner’s response afterward. Instead of accountability, she deflected by rewriting the timeline, blaming background noise from frustrated guests, and making personal remarks about me as a customer. None of that changes the facts:
• The delivery was late.
• Calls and texts went unanswered until 3:23 PM.
• The delivery was not completed as agreed.

On a wedding day, professionalism, punctuality, and clear communication matter. Unfortunately, that was not our experience.

Choose your vendors wisely.

AVOID GO ELSEWHERE! I ordered a £50 mystery box and all items either were extremely out of date or very close to being out of date.
I did not order a out of date box, I ordered a normal box!
I emailed pictures of items out of date and close to date.
I put out of date items in the bin as you would as sweets and crisps very out of date are disgusting to eat.
So sweet wanted the box back meaning for me to post it back when I do not have time for that and this was a fault of there's not mine.
I wanted a refund as you would as I am out of pocket! Obviously refund was refused by so sweet and that there is rubbish customer service as I more then likely would have purchased more items but I 100% will be going elsewhere! Avoid at all costs and spend your hard earned money elsewhere!

I bought several things. Some Reese’s which I love and so are great. Also some lays crisps, yet to try. Main reason for my order was the bottled crunchy caramel popcorn. Sadly disappointed. Taste nothing like caramel. Haven’t really got much of a taste, taste they do have isn’t that pleasant. Don’t buy them!!

I ordered 4 packs of American flavoured Pringles. Sadly all 4 were excessively smashed inside when they arrived. The outside packaging was fine and they were boxed well. I suspect this is to be expected due to extended shipping from America. I would avoid ordering these Pringles.

There is a wide range of sweets suitable for everyone🫶🏼 most sweets have deals on or are in bundles! Prices are very cheap for what you are getting! Delicious sweets!🍭 kids love them🍬

I had a little problem with the delivery because of the people who delivered it they definitely didn’t handle with care and I was a bit gutted. So sweet done everything possible to correct the damage the delivery company caused. Honestly 10/10 for how they have looked after me and the snacks so far have been delicious.

Is this a scam?

No sign of delivery. And no reply to 4 emails.

I ordered a few different American Snacks like Cheetos and Lays flavours from their website. I did receive the correct flavours, but they were all made in Poland, not the USA. The website didn’t mention this clearly, and the taste is definitely not the same. These Polish versions are not as good as the American ones. This is misleading and disappointing overall.

The shop and items I recieved were fine, but the women who served us couldn’t have been more miserable. An older lady who had a face like a slapped arse, clearly didn’t want to be there. Costumer service was horrendous. Apart from that, the items were great 😊