I ordered the drawstring ponytail and it looks exactly like my hair. I prefer the natual look and love my gray. The ponytail blends with my hair very well. I have ordered so many ponytails and afro... See more
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Review summary
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My experience is very great with lady soul wigs I have been buying wigs for many years and I am very truthful none like this company people don't even know that I am wearing wigs my hair is white and... See more
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I purchased Sonya, words cannot express how very happy I am.This wig is simply stunning with just the right color (not overly gray) if you’re looking for a subtle touch. It came beautifully packaged w... See more
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Absolutely love this wig! ⭐⭐⭐⭐⭐ The quality exceeded my expectations. The hair is soft, full, and looks very natural. It was easy to style, fits comfortably, and I look forward to receiving many comp... See more
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Company details
About SOUL LADY
Written by the company
SOUL LADY is a trusted brand in providing premium quality human hair wigs. Our brand is dedicated to empowering women to feel confident and beautiful by offering a top-notch selection of human hair wigs that cater to our customers' unique needs.
SOUL LADY provide short bob wigs, classic bob style and trendy chic bob styles, 13x4 lace front wig, 13x4.75 lace front wig, 13x6 lace front wig, full frontal wigs, 360 lace wigs, 4x4 lace wigs, 5x5 lace wigs, 4x6 lace wigs, and we provide wig-custom service, you can easily custom your ideal wigs. SOUL LADY also have 10A grade virgin hair weave, hair extensions, we will upload them to our site soon.
We've built our own warehouse in GA, that means we will have the ability to provide a faster free shipment soon. High quality service will always be the first and most important thing that SOUL LADY provides to customers.
Shop with confidence at SOUL LADY and find your perfect look today.
Contact info
30566, Oakwood, United States
- +1 646-821-7855
- service@soulladywigs.com
- soulladywigs.com
4.0
Great
523 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Every thing was good but The shipping…
Every thing was good but The shipping was late but the quality of the product was excellent. Thank you.😊
6 May 2026
Unprompted review
Reply from SOUL LADY
Hi Ziller,
Thank you so much for your honest feedback and kind words!
We’re really happy to hear that you’re pleased with the quality of the product—that means a lot to us. At the same time, we’re sorry for the delay in shipping and understand how important timely delivery is.
We truly appreciate your patience and support, and we’ll continue working to improve our shipping speed and overall experience. Thank you again for choosing us, and we hope to serve you even better next time! 😊
Best Wishes,
Soul Lady Wigs
Reply from SOUL LADY
Hi Dorothy,
Thank you so much for your kind feedback!
We’re truly happy to hear that you’re satisfied with both the quality of our merchandise and our customer service. Providing natural-looking, high-quality hair products along with attentive support is always our top priority.
Your support means a lot to us, and we’re grateful for your trust. We look forward to serving you again and helping you find your next beautiful look!
Best Regards,
Soul Lady Wigs
My wig took forever to arrive
My wig took forever to arrive! When I finally got it the color and the cut were exceptional! Just beautiful! However, the cap was too large no matter how I adjusted it. This was two years ago and I only wore the wig once! I gave it to my niece. At the time I didn’t know you could get a smaller size (and pay more) or I would have done it. Now, I might try another wig from them, even though I don’t believe you should have to pay more for a smaller size.
3 May 2026
Unprompted review
Reply from SOUL LADY
Hi L Walker,
Thank you so much for sharing your experience and feedback.
We’re really glad to hear that you loved the color and cut—it means a lot to us that you found it beautiful. At the same time, we sincerely apologize for the long shipping time and the cap size issue you experienced. We understand how important a comfortable, well-fitting wig is, and we’re sorry it didn’t meet your expectations in that area.
Regarding sizing, we do offer customization options so customers can better adjust the fit to their head measurements, and we truly regret that this wasn’t clear at the time of your purchase.
If you decide to try again in the future, we’d love the opportunity to help you get a better fit. Please feel free to contact us anytime at [service@soulladywigs.com](mailto:service@soulladywigs.com)—we’re always here to help.
Best Wishes,
Soul Lady Wigs
It looks like my hair.
Dorothy | Instant Wear To Go Salt And Pepper Wig Glueless Human Hair Loose Curly Bob For Seniors:
I love Mrs Dorothy it’s so soft and it’s human hair. The quality is amazing. Customer service and delivery were amazing. I dyed her natural black I did leave a little gray around my face. I’ve received so many compliments they think it’s my hair. It’s so light most of the time I forget I have it on. I add curls once a week.
16 February 2026
Unprompted review
Reply from SOUL LADY
Hello Martha,
Thank you so much for your lovely feedback!
We’re absolutely delighted to hear that you love your “Mrs Dorothy” wig and that it feels so soft and natural on you. It’s wonderful that the quality, customer service, and delivery all met your expectations—that’s exactly what we strive for.
We especially love hearing that it looks like your own hair and that you’ve received so many compliments! It’s great that you were able to customize it with a touch of dye and styling while still keeping the beautiful gray face-framing effect. And the fact that it’s so lightweight you forget you’re wearing it—that’s the best compliment we could receive.
Thank you again for sharing your experience. We truly appreciate your support and look forward to having you back again soon!
Best Regards,
Soul Lady Wigs
I thought I had received the wrong wig
I thought I had received the wrong wig, however, once I reached out to Soul Lady. They kindly encouraged me to check further and get back to them. They explained that they wanted ALL their customers to be happy. I learned how to measure wigs and how to care for my new "look".
27 April 2026
Unprompted review
Reply from SOUL LADY
Hello LaVerne，
Thank you so much for taking the time to share your experience!
We’re really glad you reached out and gave us the chance to guide you through it. At Soul Lady Wigs, making sure every customer feels confident and happy with their look is truly our top priority.
It means a lot to hear that you not only found the right fit, but also learned how to measure and care for your wig with confidence. That’s exactly the experience we hope to create for every customer.
We appreciate your trust and support, and we’re always here if you need anything in the future 💛
Best regards,
Soul Lady Wigs
As a first-time customer
As a first-time customer, my experience is a nightmare. I have order a wig and got the wrong item. I have reached out immediately by chat and provide all the necessary information and pictures, for a smooth process. It has been already 5 days that I have called at 646-821-7855, chatted and emailed to receive the prepaid return label for an exchange because the mistake was made from the seller and they cannot even honor their own policy regarding the shipping fee. Still on ongoing issue back and forth asking me if I want to keep the wrong wig and sending me the address for return without the waybill. It seems like the caring is not important. I have been asking for an exchange and your policy does mentioned if mistake by the seller the shipping fee is on the seller and not customer. I have already sent numerous email,but still no prepaid return label.
20 April 2026
Unprompted review
Reply from SOUL LADY
Hello. Thank you for sharing your experience.
I am truly sorry to hear that you are feeling frustrated with the order and return process. I understand that when an error occurs and the problem is not resolved smoothly, it is disappointing.
Our return policy stipulates that we do not bear the return shipping cost unless there is a quality issue with the product. Since you mentioned purchasing the wrong product, we are happy to assist you in exchanging it. However, according to the policy, the return shipping fee needs to be borne by the customer.
https://soulladywigs.com/pages/return-policy
I fully understand how frustrating this situation can be, and I hope it clarifies everything. If you need further assistance or have any questions, please feel free to contact us at any time via email(service@soulladywigs.com). We have been here all along and and I hope this can be resolved quickly for you.
Best regards,
Soul Lady Wigs
This is not a company you want to…
This is not a company you want to purchase from. I just recently purchased a wig from them it did not appear the way it looked in the picture the color was wrong it was too short and the cap was poorly made. I requested a refund just as their policy states that I can do I got told that I would have to pay a restocking fee and pay to return the item or they wanted to offer me $11 and some damn coupons for the purchase of another week which I have no intention of buying any further wigs from them I really just wanted to return the one I wasn't happy with per their policy, and get my money back, but you're going to try to take about 40 to $50 which is half of what I paid for this wig to take it back and it is unused as I show them in a video I have not going to wear it because I can see by the edges it's badly made and it won't look right on my head if I try to do so not to mention again it's not the color that I anticipated and it does not look complementary to my complexion. So with that being said don't waste your money don't lose your money stay away from them they need to be sued, they need to be put out of business and they need to stop lowballing their base, because I the customer have time I will post everywhere in any place I can with regards to this company at any given time it takes one bad customer to ruin a business so that's what you better remember the next time you try to sell somebody a poorly made wig and then you ask them to take $11 and some raggedy coupons to keep it!
30 March 2026
Unprompted review
Reply from SOUL LADY
Hello Sabrina.
Thank you for sharing your feedback.I heard that your experience wearing a wig was disappointing, and I'm really sorry. I understand how frustrating it can be when a product doesn't meet expectations, especially when it doesn't look like a picture or doesn't fit you. It is also disheartening to hear that the return process was not smooth.
But our team is committed to serving our customers. If you have any dissatisfaction, you must express it and we will solve it for you. We have noticed that our team has replied to your question. You can verify our response and continue to contact us via email.
If you have any questions, please do not hesitate to contact us via email(service@soulladywigs.com). We have been here all along and and I hope this can be resolved quickly for you.
Best regards,
Soul Lady Wigs
Outstanding customer service
Wow, what outstanding customer service I received from Anna. She called to verify my custom gray color I’d ordered. I told her I wanted to match my natural gray color and as it turns out, I ordered the wrong color. Thank you Anna for your personalized customer service. I’m eagerly waiting for my beautiful wig and I look forward to ordering many more.
18 April 2026
Unprompted review
Reply from SOUL LADY
Hi Alena.
Thank you so much for sharing this!I’m so happy to hear about the "outstanding customer service" you received from Anna. It's great that she was able to assist you in getting the perfect gray color and ensure your order was just right. We’re excited for you to receive your beautiful wig, and we can't wait to help you with future orders!
If you ever need further assistance or have additional questions, don’t hesitate to reach out to us.
We are here to support you and ensure your complete satisfaction.
Best regards,
Soul Lady Wigs
Salt Pepper Beauty
This is my first order with Soul Lady. My wig was a flash sale, 16 inches wavy, medium salt and pepper. The construction of the wig is very good. Very thick and curly, so much so that I am going to thin her out for a custom look. I am very pleased that I purchased from this store that I have placed another order. NOTE the ordering process, and customer service is exceptional. Your order is very important to this company and that's a rare commodity these days.
17 April 2026
Unprompted review
Reply from SOUL LADY
Hi Andrea .
Thank you so much for your kind words!
We’re thrilled to hear that you’re pleased with your ”Salt Pepper Beauty“ wig and the quality of both the construction and the customer service. It’s wonderful that you found the perfect style and are customizing it to your liking. We're also excited that you've placed another order with us – it means a lot to us!
If you ever need any further assistance or have questions, don’t hesitate to reach out. We’re here to support you and ensure your complete satisfaction with every purchase.
Best regards,
Soul Lady Wigs
My fabulous hair
I have been trying to find a wig that suit my features forever and this one is the only wig with gray highlights the way I like it more natural . Soft,bouncy and don't make me look like like my great grandma .
17 April 2026
Unprompted review
Reply from SOUL LADY
Hi Lou .
That's amazing to hear!I'm so glad you found a wig that suits your features perfectly and gives you the natural look you were going for. It sounds like the gray highlights are just the right balance for you—soft, bouncy, and youthful! It's always a win when a wig feels like a perfect match.
Thank you again for your support and for choosing Soul Lady.
If you need any assistance or have questions in the future, please don't hesitate to reach out to us.We are here to support you and ensure your complete satisfaction.
Best regards,
Soul Lady Wigs
Wigs are not human
I purchased a wig did exactly what the card says… I worn this wig one day by night time it was nappy dry texture felt weird. I am going to BBB… I paid 183.00 for this wire feeling wig! I want my refund!
Sent many emails!!! They blame me…
BEWARE!!! Next time make sure you check out these reviews. One star they are not lying!!!
18 March 2026
Unprompted review
Reply from SOUL LADY
Hi BARBARA ,
I’m really sorry to hear about your experience with the wig and that it didn’t meet your expectations. It sounds incredibly frustrating, especially after following the care instructions. Your satisfaction is important, and we certainly want to address your concerns.
If you haven't already, I strongly recommend contacting our customer service team directly to discuss your return or refund request. They should be able to guide you through the process and resolve the issue. If you've already been in touch, let them know that you'd like to escalate the matter for further review.
You can contact us anytime via email(service@soulladywigs.com) and and I hope this can be resolved quickly for you.
Best regards,
Soul Lady Wigs
The quality of the hair
The quality of the hair excellent. Its very very soft, and very natural. I purchased this wig for a change. I get many compliments on how natural it looks and feel. Shipping was fast and packaging was great. I intend to buy more from Soul Queen.
17 January 2026
Unprompted review
Reply from SOUL LADY
Hi, Pamela.
Thanks for sharing your thoughts.We’re so thrilled to hear that you’re loving the quality of your wig! It’s fantastic to know that the softness, natural look, and feel have exceeded your expectations. Thank you for your compliments and for choosing Soul Lady! We can’t wait to have you back for more!
In the future use process, if you need any help, you can always contact us again.
We are here to support you and ensure your complete satisfaction.
Best regards,
Soul Lady Wigs
Anna provided Excellent customer…
Anna provided Excellent customer service. She went beyond whatever was necessary to make sure that the wig is ordered was exactly what I needed. I have purchased several wigs from SOUL Lady and will continue to do so!!!
14 April 2026
Unprompted review
Reply from SOUL LADY
Hi, there.
Thanks for sharing your feedback.We are so glad to hear that Anna provided you with excellent service! It means a lot to us that you’re satisfied with your experience. Thank you for your continued support and loyalty to SOUL Lady Wigs—we truly appreciate it!
In the future use process, if you need any help, you can always contact us again.
We are here to support you and ensure your complete satisfaction.
Best regards,
Soul Lady Wigs
I found that the customer service I…
I found that the customer service I received was excellent. Anna was very knowledgeable and courteous.
She was very patient and helpful!!
Dorothy Johnson
10 April 2026
Unprompted review
Reply from SOUL LADY
Hi dorothy,
Thank you so much for sharing your positive feedback! We're thrilled to hear that Anna provided you with excellent customer service. We pride ourselves on offering knowledgeable, courteous, and helpful assistance, and it’s wonderful to know Anna was able to help you effectively.
If you ever need further assistance or have additional questions, don’t hesitate to reach out to us.
We are here to support you and ensure your complete satisfaction.
Best regards,
Soul Lady Wigs
Love this one!!!
Love this one!!!
I ordered two wigs; this and and Renee, this one was great, I love this one. Beautiful hair...lays perfectly. Lace was perfect!!
9 April 2026
Unprompted review
Reply from SOUL LADY
Hi, Grace.
Thanks so much for your feedback.We’re thrilled to hear you love your wig! It’s great to know the lace and fit were just right, and the hair is perfect for you. We’re always happy when our customers are satisfied with their purchases!
In the future use process, if you need any help, you can always contact us again.
We are here to support you and ensure your complete satisfaction.
Best regards,
Soul Lady Wigs
You found my mistake of ordering the…
You found my mistake of ordering the same product and brought it to my attention. Assisted me in correcting my error and changed purchasing amount before you charged my account. That's great customer service and honesty to the customer.
9 April 2026
Unprompted review
Reply from SOUL LADY
Hi Geraldine,
Thanks for your kind words!We're really glad that we could help catch that mistake and assist you in correcting it before anything was charged! Providing great customer service and being honest with our customers is something we take very seriously. We’re here to make sure you have the best experience possible.
Thank you again for your support and for choosing Soul Lady.
If you need any assistance or have questions in the future, please don't hesitate to reach out to us.We are here to support you and ensure your complete satisfaction.
Best regards,
Soul Lady Wigs
Soul Lady pulled a Bait and Switch on…
Soul Lady pulled a Bait and Switch on my 83 year old mother. She saw a lovely-looking wig, appropriate for an older lady in a Facebook ad of theirs. She ordered it and what arrived was in no shape or way what she saw in the ad. It was a sad-looking five and dime store type of wig; something that could only be worn for comedic effect. Fine, so she requested a refund, more than glad to send it back, only to be given the run-around and no refund. Funny enough, Soul Lady has begged my mother to stop writing negative reviews about the $118 they stole from her. They are just fine with essentially stealing her money though. Soul Lady has no heart and certainly no soul. Don't take a chance with them.
14 March 2026
Unprompted review
Reply from SOUL LADY
Hello there,
Thank you for contacting and sharing your experience. We deeply apologize for the situation you described, and we are truly sorry that your mother had a terrible shopping experience on our website. At Soul Lady Wigs, we strive to ensure that every customer is satisfied, but we are disappointed to learn that we have not done enough in this regard.
We are willing to solve this problem and strive to achieve a solution. If you have already contacted our email address service@soulladywigs.com， please keep an eye out for our response. Before that, we would appreciate it if you could provide us with your order number and detailed information about your order, so that we can investigate the matter more thoroughly and ensure that your mother's concerns are taken care of.
You can contact us anytime via email, and we will do our best to help you solve your problem
We are always here to ensure that you and your mother are completely satisfied.
Best regards,
Soul Goddess Wig
I placed and ordered weeks ago I steal…
I placed and ordered weeks ago I steal have not received my wig. I guess I’ll have to cancel my order. This is very poor service. Buyer beware
22 March 2026
Unprompted review
Reply from SOUL LADY
Hello Lillie
We’re really sorry to hear that you’ve had a delay with your order. We totally understand your frustration, and we truly apologize for any inconvenience caused. Please rest assured that we are committed to resolving this for you. As it is a hot selling product, after verification, we can produce one for you first, and it will take about 3-4 working days to send out
If you need more assistance or have questions, please directly contact us at service@soulladywigs.com.
We’re happy to assist you and apologize for the inconvenience again.
Best regards,
Soul Lady Wigs
Why is it telling me my access is denied
30 March 2026
Unprompted review
Reply from SOUL LADY
Hello Viktoria,
Thank you for reaching out. The “Access Denied” message usually happens due to browser or network settings. Here are a few things you can try:
Clear your browser cache and cookies, then try again
Try using a different browser or device
Make sure any VPN or firewall isn’t blocking the site
If the issue continues, please reply to this email or contact us at service@soulladywigs.com
, and we’ll help you access the site.
We’re happy to assist you and apologize for the inconvenience.
Best regards,
Soul Lady Wigs
You sent me the WRONG WIG
You sent me the WRONG WIG. I ordered #6175, not sure what I received, but I would not put this wig on a DOG! I have tried to contact SOUL LADY several times, even writing text late into the night, in case your located in China. Very disappointed, you have robbed me of $118.00 of my hard earned MONEY. You have a nerve requesting STARS, stars are the last thing you deserve.
21 March 2026
Unprompted review
Reply from SOUL LADY
Hello Jeannette,
We’re sorry to see your review and understand your frustration. However, we would like to clarify that our team has already responded to your emails prior to this review and provided guidance on how to resolve the issue.
As of now, we have not received a reply from you. It’s possible our messages may have gone to your spam or junk folder, so we kindly ask you to check there. We are still here and ready to assist you as soon as we hear back.
Please contact us at service@soulladywigs.com
, and we will continue working with you to resolve this matter promptly.
Best regards,
Soul Lady Wigs
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