I ordered the drawstring ponytail and it looks exactly like my hair. I prefer the natual look and love my gray. The ponytail blends with my hair very well. I have ordered so many ponytails and afro... See more
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Review summary
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My experience is very great with lady soul wigs I have been buying wigs for many years and I am very truthful none like this company people don't even know that I am wearing wigs my hair is white and... See more
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I purchased Sonya, words cannot express how very happy I am.This wig is simply stunning with just the right color (not overly gray) if you’re looking for a subtle touch. It came beautifully packaged w... See more
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Absolutely love this wig! ⭐⭐⭐⭐⭐ The quality exceeded my expectations. The hair is soft, full, and looks very natural. It was easy to style, fits comfortably, and I look forward to receiving many comp... See more
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Company details
About SOUL LADY
Written by the company
SOUL LADY is a trusted brand in providing premium quality human hair wigs. Our brand is dedicated to empowering women to feel confident and beautiful by offering a top-notch selection of human hair wigs that cater to our customers' unique needs.
SOUL LADY provide short bob wigs, classic bob style and trendy chic bob styles, 13x4 lace front wig, 13x4.75 lace front wig, 13x6 lace front wig, full frontal wigs, 360 lace wigs, 4x4 lace wigs, 5x5 lace wigs, 4x6 lace wigs, and we provide wig-custom service, you can easily custom your ideal wigs. SOUL LADY also have 10A grade virgin hair weave, hair extensions, we will upload them to our site soon.
We've built our own warehouse in GA, that means we will have the ability to provide a faster free shipment soon. High quality service will always be the first and most important thing that SOUL LADY provides to customers.
Shop with confidence at SOUL LADY and find your perfect look today.
Contact info
30566, Oakwood, United States
- +1 646-821-7855
- service@soulladywigs.com
- soulladywigs.com
4.0
Great
523 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
I purchased the ideal wig in salt n…
I purchased the ideal wig in salt n pepper! The color and fit is perfect, plus its human hair!
Cynthia Searcy
27 March 2026
Unprompted review
Reply from SOUL LADY
Hello Cynthia,
Thank you so much for your kind feedback! We’re truly happy to hear that your salt & pepper wig fits you perfectly and that you love the color.
Our goal is always to provide natural-looking, high-quality human hair pieces that make our customers feel confident and comfortable, so it means a lot to know we met your expectations.
Thank you again for your support—we’re so glad to have you with us and look forward to serving you again in the future!
Best regards,
Soul Lady Wigs
Satisfied Customer
I’m 62 years old, this is my first experience with wigs. I had many concerns and anxieties, however, Soul Lady kept me informed with every step of the process. I placed my order and within four days they were in contact with me. Every message that I sent expressing my concerns were answered within a timely manner. I appreciated that. I never felt that, I was being ignored or that I fell for a scam. Once my wigs arrived, I was extremely satisfied, both “Dorothy” and “Lena” make me feel good about myself. I would “Highly” recommend choosing Soul Lady as the first option in wig purchases, especially when dealing with an online company.
I definitely will be a regular customer.
23 March 2026
Unprompted review
Reply from SOUL LADY
Hello friend，
Thank you so much for your wonderful feedback! We’re thrilled to hear that your first experience with wigs was a positive one and that Dorothy and Lena have made you feel confident and happy.
It means so much to us that you felt supported throughout the process—our team always strives to keep our customers informed and cared for every step of the way.
We’re honored to be part of your wig journey and can’t wait to serve you again in the future. Thank you for recommending Soul Lady Wigs!
Best regards,
Soul Lady Wigs
Exceeded my expectations
I ordered the Karla dark brown wig with a hint of gray and I was really nervous because this was a custom wig because I paid for a 16 inch wig instead of the 12. This also meant I couldn’t return it if I didn’t like it. When I received it, I was shocked. The wig is beautiful. It’s much fuller and curlier in person. In fact, the pictures don’t do it justice. It exceeded my expectations because there have been too many times this isn’t the case which is why I was shocked. I didn’t expect this type of quality for the price. Especially since I have several Hairvivi wigs.
20 March 2026
Unprompted review
Reply from SOUL LADY
Hi Michele,
Thank you so much for sharing your experience! We’re thrilled to hear that your custom Karla wig exceeded your expectations — it means a lot to us that you trusted us with a special order.
We’re especially happy to know that the fullness, curls, and quality stood out for you. Our team works hard to ensure that every wig looks natural and feels luxurious, and it’s so rewarding to hear that it made a difference compared to other wigs you’ve tried.
Thank you again for your support and for choosing Soul Lady. We look forward to helping you shine with many more styles in the future!
Best regards,
Soul Lady Wigs
Perfect for Thin Crowns
As I have thin, almost bald in the crown of my hair, the topper is just perfect. I wish it had bangs to cover my forehead. Overall, I give this topper a 10 it is definitely perfect for someone who has thin hair in the top and the length is just perfect.
18 March 2026
Unprompted review
Reply from SOUL LADY
Hello JULIETTE,
Thank you so much for your kind words! We’re truly happy to hear that the topper works perfectly for your crown area and gives you the coverage you were looking for
We also really appreciate your suggestion about adding bangs—that’s a great idea, and we’ll definitely share it with our team for future designs. In the meantime, we do offer some styles with bangs or custom options if you’d like that extra coverage.
Thank you again for your support—it means so much to us!
Best regards,
Soul Lady Wigs
BUYERS BEWARE RETURN STOCK FEES ABANDONED BUILDING FOR OFFICE
Bought a wig from this company, only have 15 days to. return it. The address given for returns is an abandoned building, which raises some serious issues of transparency in their sales practice. Difficulty reaching a salesperson for returns with the bogus number online and in the package sent out to the customers. After I requested an exchange, the first customer service email sent to me was to send pictures, which I did three times. Wanted me to go back online and buy another wig before issuing a refund for the first one, I decided to just get a refund because that was a red flag for me. If they are a legitimate business, they must act like it and provide a refund to the customer when asked, especially when the merchandise is not used. I have contacted the Federal Trade Commission for fraud and other authorities in the United States for guidance and fraud protection. When companies have business online from China and use addresses that do not exist in the United States to gain money, and refuse to exchange the item or refund the money promptly, it is usually fraud involved. I am not saying they are doing fraud, but show me they are a legimate company.
Although the response was submitted to this review, the company still did not provided a legitimate address to resolved my problem. Therefore this must mean they do not have a real address here in the U.S. to return products. This information has been reported to the Federal Trade Commission and Better Business Bureau, so far.
14 March 2026
Unprompted review
Reply from SOUL LADY
Hello Regina，
Thank you for sharing your experience. We’re truly sorry for the frustration and concern this situation has caused, and we understand how this may have raised questions about our process.
We would like to clarify a few important points to ensure transparency:
Return Address: Our U.S. warehouse is located in Georgia. As it is a newly established warehouse, the address may not yet be fully updated on Google Maps, which can sometimes cause confusion. However, it is a valid and operational return facility.
Exchange Process: When we suggest placing a new order before returning the original item, it is not to create any inconvenience or risk. This is to ensure that your replacement wig can be shipped out immediately, so you don’t have to wait for the return to be received and processed before receiving your new item.
Requesting Photos: We understand you mentioned the item was unused. We ask for photos as part of our standard return process to verify the condition of the product before approval. This helps protect both our customers and our team, ensuring a smooth and fair resolution.
About Our Business: Soul Lady Wigs is a legally registered and operated brand. Our office and production are based in China, with fulfillment support in the U.S. We do not engage in fraudulent practices, and we are committed to serving our customers with honesty and care.
We sincerely apologize if our communication or response time (especially over the weekend) caused additional concern. That is never our intention.
Please feel free to contact us directly at service@soulladywigs.com. Our team is here to assist you and will work with you to resolve this matter as quickly as possible.
We truly appreciate the opportunity to address your concerns.
Best regards,
Soul Lady Wigs
The experience I had with Soul Lady’s…
The experience I had with Soul Lady’s Wigs was excellent! The shipment was very quick and the quality of the product was great
12 March 2026
Unprompted review
Reply from SOUL LADY
Hi there,
Thank you so much for taking the time to share your experience! We’re truly delighted to hear that you had such a positive experience with Soul Lady Wigs. It’s wonderful to know that your order arrived quickly and that you’re happy with the quality of the product.
Our team always works hard to provide beautiful, high-quality wigs along with fast shipping and attentive service, so your kind feedback really means a lot to us. Thank you again for your support and trust in Soul Lady. We hope you enjoy wearing your wig and look forward to serving you again in the future!
Best regards,
Soul Lady Wigs
I placed an order with Soul Lady Wigs…
I placed an order with Soul Lady Wigs on 2/26/26 and received a tracking number, but it shows zero information every time I check it. I still have no updates, no movement, and no communication from the company. Since I never received my wig, I can’t review the product, but the customer service has been extremely poor. Until Soul Lady Wigs can provide reliable shipping and communication, I would strongly advise others not to buy from them.
11 March 2026
Unprompted review
Reply from SOUL LADY
Hi Willie,
Thank you for your patience, and we sincerely apologize for the concern this situation has caused.
Your order experienced a short delay because the item you purchased was temporarily out of stock. Our production team has been prioritizing and expediting the process to complete your wig as quickly as possible.
We’re happy to let you know that your order is scheduled to be shipped out today. Once it has been dispatched, we will send you an email with the tracking information, and the tracking details should begin updating once the carrier scans the package.
We truly appreciate your understanding and patience, and we’re working hard to get your wig to you as soon as possible. If you have any other questions, please feel free to reach out.
Best regards,
Soul Lady Wigs
Emily's customer service was superb
Emily's customer service was superb! She went above and beyond to ensure I could receive my order for a special occasion. This is actually a reorder of the same wig ... because it is an exact match with my natural hair color. Great quality wigs ... I will definitely continue to be a repeated customer.
8 March 2026
Unprompted review
Reply from SOUL LADY
Hi Barbara,
Thank you so much for your wonderful review! We’re thrilled to hear that Emily was able to provide you with exceptional service and that your wig perfectly matches your natural hair color. It means a lot to us that you chose to reorder and that you’re enjoying the quality of our wigs.
We truly appreciate your continued support and look forward to serving you again in the future! If you ever have any questions or need assistance, please don’t hesitate to contact us.
Best regards,
Soul Lady Wigs
Wrong order received and poor customer service
I ordered 3 units and only received two. The two units I received were thr same. I reached out to Soul Lady several times and no one return my calls, texts or email. Totally disappointed with the customer service.
4 March 2026
Unprompted review
Reply from SOUL LADY
Hello Rica，
We’re truly sorry to hear about your experience and sincerely apologize for the inconvenience caused. Your feedback is very important to us, and we completely understand how frustrating this situation must be.
We would also like to let you know that we have received your email and have already replied to you. When you have a moment, please kindly check your inbox (and possibly your spam/junk folder) for the message sent from service@soulladywigs.com.
As our factory and support team are based in China, there can sometimes be a short delay in responses due to the time difference. However, please rest assured that we always respond as soon as we see our customers’ messages.
We truly appreciate your patience and the opportunity to resolve this matter for you, and we look forward to assisting you further. Thank you very much.
Best regards,
Soul Lady Wigs
I ordered crinkly curly and I received…
I ordered crinkly curly and I received a dry almost straight hair piece. I paid $159, but they reimbursed me $37.00. please don't order from these scammers.
3 December 2025
Unprompted review
Reply from SOUL LADY
Hello Elaine，
We’re truly sorry to hear that your order did not meet your expectations. Our goal is always to provide products that our customers love, and we sincerely regret any disappointment caused.
Please note that this wig has already been used, and we provided guidance on how to achieve the desired curl pattern. We also issued the maximum compensation possible to address your concerns.
We genuinely appreciate your feedback, as it helps us continue improving our products and service. If you have any questions or need assistance in the future, please don’t hesitate to reach out to us at service@soulladywigs.com. Thank you so much for your understanding.
Best regards,
Soul Lady Wigs
Very Disappointed
Very Disappointed
One positive is it arrived quickly but this wig quality was nothing like Etta that I received a few days earlier. The packaging wasn’t nice and sealed, no tag on the wig, I asked was it a used wig and was told it wasn’t. They offered me a $6 partial refund to keep it, I kept it because the return process was going to be a headache and they charge a $20 restocking fee and I had to pay for shipping. I see nothing but positive reviews and that’s why I purchased the wig but I guess I just received a low quality wig. (Wasn’t happy at all)
23 February 2026
Unprompted review
Reply from SOUL LADY
Hello,
We’re very sorry to hear that your order did not meet your expectations. We appreciate your honest feedback and understand your disappointment.
Please note that the wig was new and unused when sent, and we also provided guidance on its care and styling. To address your concerns, we offered a partial refund of $6, which you kindly accepted. We strive to ensure all our wigs are high quality, but occasionally there may be slight differences between styles or batches.
For your reference, our return policy is clearly stated on our website, and you’re welcome to review it anytime.
We truly value your feedback as it helps us improve our products and service. If you have any further questions or need assistance, please feel free to contact us at service@soulladywigs.com.
Thank you for your understanding and for giving us the opportunity to assist you.
Best regards,
Soul Lady Wigs
Great customer service
Great customer service! Sent a message about my wig, and they responded back and were very helpful.
26 February 2026
Unprompted review
Reply from SOUL LADY
Hi Lessie,
Thank you so much for your kind review! We’re very happy to hear that you had a good experience with our customer service and that our team was able to respond and assist you quickly. At Soul Lady Wigs, we always do our best to support our customers and make sure your questions or concerns are handled in a helpful and timely way.
Your feedback truly means a lot to us and encourages our team to keep improving. If you ever need any help in the future, please feel free to reach out—we’re always here for you. We hope you continue to enjoy your wig!
Best regards,
Soul Lady Wigs
They were very helpful and quick to…
They were very helpful and quick to respond with good solutions to my problems. Thank you so much for your patience and support. I will highly recommend Soul Lady Wigs to all my friends. Thank you for such quality customer service!
25 February 2026
Unprompted review
Reply from SOUL LADY
Hi Randi，
Thank you so much for your kind message. We’re really glad we could help and that our responses were useful to you. Your patience and understanding truly mean a lot to us.
We also sincerely appreciate you being willing to recommend us to your friends. That’s very kind of you. If you ever need any assistance in the future, please feel free to reach out anytime to Soul Lady Wigs. We’ll be happy to help.
Best regards,
Soul Lady Wigs
I am a repeat buyer of Soul Lady Wigs
I am a repeat buyer of Soul Lady Wigs.
When Soul Lady introduced a new unit i just have to have it.
Soul Lady Wigs are REAL human hair, no fake blended wig.
What i really like about Soul Lady Wigs is the more I ware them the more natural they look.
I roller set most of my Soul Lady Wigs but they handle heat beautifully.
Soul Lady Wigs mystery box are an excellent way to try her products.
I have purchased them 2 (two) times.
The wigs were mystery but when I opened the box ohhhhh myyyy goodness I was so happy with the wigs I received.
Thank you Soul Lady Wigs
24 February 2026
Unprompted review
Reply from SOUL LADY
Hello Rare,
Thank you so much for your wonderful review and for being such a loyal customer! We’re truly thrilled to hear how much you enjoy your wigs and that they continue to look natural the more you wear them. It’s so exciting to know that our mystery boxes bring that “oh my goodness” moment when you open them!
We deeply appreciate your support and your trust in our products. Knowing that our wigs handle heat well and style beautifully for you makes us really happy. We look forward to sharing many more new units with you and hope each one brings you as much joy as your previous purchases!
Best regards,
Soul Lady Wigs
Brand New Customer
I am a brand new customer and I placed this order on January 19th, 2026 and have yet to receive my order. This order is beyond 30days. I had very high hopes with Soul Lady based on the positive reviews. I am so very disappointed.
19 January 2026
Unprompted review
Reply from SOUL LADY
Hi Beverly,
Thank you for sharing your experience. We are very sorry for the delay and understand how frustrating this must be, especially as a new customer with high expectations. Your feedback is important to us, and we sincerely apologize for any disappointment caused.
Due to the recent holiday combined with shipping delays, some orders took longer than expected to arrive. We have already reached out to you via email to address your order and ensure it is delivered as soon as possible.
If anyone reading this has concerns, please know that we take every order seriously and are always available to assist through service@soulladywigs.com. We truly appreciate your patience and hope to make this right.
Best regards,
Soul Lady Wigs
I love the texture and natural look of…
I love the texture and natural look of the wigs and the lovely way it was packaged in the box that was tied with a beautiful silver bow.
21 February 2026
Unprompted review
Reply from SOUL LADY
Hi Flo,
Thank you so much for your kind words! We’re so glad you love the texture and natural look of your wig, and it makes us happy to hear that the packaging added a special touch. We always try to make unboxing a little extra special for our customers. We truly appreciate your support and hope you continue to enjoy your wig!
Best regards,
Soul Lady Wigs
Teaching myself patience.
Sometimes now it's take a little more time than said and far most no apartment number oh yes now I sincerely apologize for my inpatient and hopefully we're become very close in the future your style and taste mature look is really awesome 👌 Apologies again thanks.
20 February 2026
Unprompted review
Reply from SOUL LADY
Hi Phyllis,
Thank you so much for your kind and thoughtful review! We truly appreciate your patience and understanding, especially when delivery or timing doesn’t go exactly as expected. It really means a lot to us that you recognize and enjoy the style, taste, and mature look of our wigs. Your support and encouragement inspire us to keep providing quality products and excellent service. We look forward to serving you again and helping you find even more wigs that you’ll love!
Best regards,
Soul Lady Wigs
They did not deliver my wig and hasn’t…
They did not deliver my wig and hasn’t sent my REFUND and has ignored my emails $315.00 for (2) wigs NEVER received either!
10 February 2026
Unprompted review
Reply from SOUL LADY
Hi Taunya,
We’re very sorry for the trouble and understand your frustration. We want to assure you that we have already reached out to you via email to address this issue. Our team is working to confirm your order and refund status, and we will make sure everything is properly resolved. Please check your email from us, and if you haven’t received it, contact service@soulladywigs.com
so we can assist you directly and ensure your refund is completed.
Best regards,
Soul Lady Wigs
The color was wrong and it smelled
The color was wrong and it smelled. I tried my times to contact Customer Service to return. Mind you there's a fifteen day return policy. Finally I had pay to return it and provide them with a tracking number, and once it was signed for I would get my refund. I signed delivery by Jan over a week ago. So , I called 3 different phones number. No response, so then I sent another email and was told they are closed for Chinese New Year. The wigs came from Georgia and was sent back to Georgia. Total scam! I still waiting on my money!
30 January 2026
Unprompted review
Reply from SOUL LADY
Hi Carolyn,
We’re sorry to hear about your experience and understand your frustration. We apologize that the color was not what you expected and that the wig had an odor. Your feedback is important to us at Soul Lady Wigs.
Regarding the delay, our team was on the Chinese New Year holiday for a short period, which affected response times. We understand that you returned the wig and were waiting for your refund.
We want to let you know that your refund has already been processed. If you haven’t received it yet, please check with your bank or payment provider. For any further questions or assistance, you can reach us at service@soulladywigs.com
. We appreciate your patience and hope this resolves your concern.
Best regards,
Soul Lady Wigs
Very disappointing!
Very disappointing!! Not at what I was expecting. The curls was awful And the part What's very disappointing Also a little shading. How do I return Thank you
16 February 2026
Unprompted review
Reply from SOUL LADY
Hello Thelma,
Thank you for your feedback, and we’re sorry to hear that the wig did not meet your expectations, especially regarding the curls, part, and shedding. We understand how disappointing that can be. At Soul Lady Wigs, we truly want to help resolve this for you.
Please email us at service@soulladywigs.com
with your order number and a few photos of the wig. Our team will review your case and guide you on the next steps for a return or solution as soon as possible.
Best regards,
Soul Lady Wigs
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