Sound Advice Hearing Reviews 121

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional friendliness, helpfulness, and professional approach, making every interaction pleasant and informative. The service provided is frequently highlighted as excellent, with many people appreciating the thoroughness, efficiency, and personalized care they receive. Consumers are particularly impressed with the product quality and the positive impact it has on their hearing, often noting the significant improvement in their daily lives. The overall user experience is described as enjoyable and reassuring, with many feeling well-informed and at ease throughout their visits. The customer service is also consistently lauded for its attentiveness and dedication to resolving issues, including excellent after-sales support and a willingness to go above and beyond for customer satisfaction.

What people talk about most

Staff

Clients share positive opinions on staff, consistently highlighting their helpfulness, knowledge, and... See more

Service

Users describe positive interactions with service, highlighting the excellent, courteous, and expert care... See more

Product

People report positive experiences with the product. Many customers express satisfaction with their hearing... See more

User experience

Consumers find the user experience to be positive. Many reviewers highlight the clear explanations provided... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise the... See more

Based on these reviews

Rated 5 out of 5 stars

My wife and I have both been fitted with Heating AIDS from Sound Advice Hearing in Horncastle - myself most recently ! Simon is wonderful as indeed are all his Staff at the Horncastle Shop. He is mo... See more

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Rated 5 out of 5 stars

Found Sound Advice 6 years ago and have found the whole team always extremely friendly and helpful. Now needed hearing aids replaced, saw Gemma who tested hearing and explained more modern aids a... See more

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Rated 5 out of 5 stars

Derrick the audiologist was very professional and me feel at ease He explained the procedure calmly and then showed me the difference between hearing Aids allowing me to make my decision without... See more

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Rated 5 out of 5 stars

I've been seeing Derek for 9 years now and have just had my most recent hearing test and adjustment. As always the service and attention to detail is excellent and I always leave knowing I am able to... See more

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Rated 5 out of 5 stars

Have used for last 5 years, Derek and Lorraine are always friendly, courteous and thorough during a hearing reviews. Although my hearing aids are a few years old, they are still in good condition an... See more

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Rated 5 out of 5 stars

I have been wearing hearing aids for many years. Although my hearing is declining, I feel that I’m in the best hands at Sound Advice in Winchester. Louise is an excellent audiologist, very knowledgea... See more

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Rated 5 out of 5 stars

From the minute I walked in the door with my Mum today I knew I was in the best hands . Gemma’s customer service welcome was so warm and caring and Karen was through to see us in minutes . Again... See more

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Rated 5 out of 5 stars

My hearing aids were over seven years old. Rather than pressurise me into buying new ones Jess tried her best to improve them. A two week free trial of Widex Allures convinced me it was time for an up... See more

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Rated 5 out of 5 stars

Excellent, very professional service with a smile.Everything was explained patiently and clearly with all of my questions fully answered. Nothing was too much trouble and Derek even drove out to Mart... See more

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Rated 5 out of 5 stars

Extremely happy with the service and care from Kings Lynn branch of Sound Advice. Firstly, I had a very thorough hearing referral which was sensitively and appropriately handled by Suzanne. Separate... See more

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Rated 5 out of 5 stars

I purchased my hearing aids in 2022, the service was very professional and friendly. I have since had a couple of very minor issues (my own fault) but once again I was dealt with promptly and effi... See more

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Rated 5 out of 5 stars

My wife is blind and the staff couldn't have been more helpful with her and her guide dog. She had ear wax removed by suction and the procedure was carried out with care and precision and it has made... See more

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Rated 5 out of 5 stars

Very good, careful and caring service. Louise carefully assessed my needs and proposed hearing aids which should help me on my hearing journey. She explained the assessment well and was really happy... See more

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Rated 5 out of 5 stars

I recently had a hearing test & hearing aid service with Jess, and I couldn't be happier with the service! From start to finish, Jess was incredibly professional and knowledgeable. She took the time... See more

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Rated 5 out of 5 stars

I had a build up of wax in my left ear,easy to book appointment and when l arrived no waiting straight in to get it sorted. Simon looked in my ear with a camera so I could see the problem on the scre... See more

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Rated 5 out of 5 stars

Having been in business myself I always use the mantra...the customer is always right and deserves courtesy and full attention. Many the times I have walked out of shops due to staff chatting to ea... See more

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Rated 5 out of 5 stars

I have been a customer of Sound Advice for many years. I always go back to Derrick because he completely understands my hearing problems and I trust him to recommend the perfect hearing aids for me.... See more

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Rated 5 out of 5 stars

I’ve been a customer of Sound Advice for several years now. I’ve just returned from my annual review appointment when Derrick adjusted my hearing aids to accommodate the slight change in my hearing s... See more

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Rated 5 out of 5 stars

Both Louise and the receptionist were extremely kind and helpful. Provided me with understanding with my problem, and offered me a free hearing test also. I was recommended to them by my grandparents... See more

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Rated 5 out of 5 stars

They fully understand your needs for good hearing. Staff are very friendly and also exceptionally knowledgeable. I would not go to anyone else. Sound Advice is brilliant and would highly recommend t... See more

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Rated 5 out of 5 stars

Louise was obviously very well versed in audiology and helped me to choose the aids that suited me best. She also took great care to help me to make the most of all of the useful features of the a... See more

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Rated 5 out of 5 stars

Brilliant service by this company. Simon was wonderful with my elderly mum, explaining the process and her options. The hearing aids mum chose have changed her life. Very many thanks.

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Rated 5 out of 5 stars

Total transformation of the business and my experience as a customer. Welcomed by a very friendly receptionist, made to feel comfortable and offered a drink. Pleasant chat before seeing Louise ( who I... See more

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Rated 5 out of 5 stars

My experience with the lovely team at Sound Advice Hearing in Horncastle has been absolutely excellent! My husband has been fitted so successfully with his hearing aids just short of seven years wi... See more

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Rated 5 out of 5 stars

This is a professional and proficient service! Louise is an excellent Audiologist and has looked after my hearing aids since I bought them from her. Always helpful so I would highly recommend them.

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Rated 5 out of 5 stars

The receptionist is very welcoming and helped me to decide to use this Practice, rather than one of the High-street retailers. It was very very good advice as the audiologist is exceptional. Very th... See more

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Rated 5 out of 5 stars

My first visit to this long established Southport audiology clinic convinced me that I was in the right hands. Lee Trangmar's professional approach and treatment was replicated in a follow-up check a... See more

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Rated 5 out of 5 stars

I have been a client of Sound Advice Hearing for many many years. The service has always been excellent, courteous and polite staff who only want the best for you and will keep making necessary adjus... See more

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Rated 5 out of 5 stars

I would recommend anyone with any hearing worries or concerns to go to the Sound Advice Hearing store in Norwich, and Derrick or Lorraine will support you in whatever you need. I have been a custo... See more

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Rated 5 out of 5 stars

Great customer service from extremely friendly and knowledgeable staff. Sound advice (pun intended) about the products on offer and and a very helpful, ‘try before you buy’!

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Rated 5 out of 5 stars

I experienced some discomfort with my ears and the Sound Advice - Hearing were able to fit me in the next day. Both the receptionist and the Audiologist were so friendly and helpful. The Audiologist... See more

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Rated 5 out of 5 stars

Always receive a friendly welcome from Lorraine on arrival. Derek always provides a friendly professional honest and personalised service. Nothing is too much trouble. Aftercare is second to none for... See more

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Rated 5 out of 5 stars

An very good, courteous and expert service. The audiologist is knowledgable and helpful. It is a long way from where I live but I am happy to travel in order to get such a great service.

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Rated 5 out of 5 stars

Gemma was very professional and knowledgeable! Taking time explaining the results of my latest hearing test, plus giving me information about my new hearing aids.She explained in a language I could un... See more

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Rated 5 out of 5 stars

Excellent and comprehensive advice from Louise. It is clear that she is very knowledgeable and thorough. Also very willing to listen.

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Rated 5 out of 5 stars

Very good service. Louise conducted a thorough assessment & outlined a few hearing aid options for consideration over a free trial period. She explained the assessment results clearly & applied no pre... See more

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Rated 5 out of 5 stars

Visited last week for the annual review. A courteous and thorough review of the hearing aids and a retune making everything much better. Would always recommend the independent over the chain supplier.... See more

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Rated 5 out of 5 stars

Very efficient with ongoing support whenever needed, never had any issues after years of being with them. Derek and Lorraine are excellent.

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Rated 5 out of 5 stars

If you have any issues with your hearing, or just want a check-up, this is the place to go. Louise Bowdery is an outstanding audiologist, a leading authority on all the current hearing techno... See more

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Rated 5 out of 5 stars

For anyone experiencing hearing issues, I wholeheartedly suggest visiting the Sound Advice Hearing store in Norwich. Derrick and Lorraine are incredibly supportive and will assist with any needs. I've... See more

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Rated 5 out of 5 stars

Sound Advice Hearing have been very helpful in improving my hearing. In particular Louise is an excellent audiologist and smoothed out the initial adaptations to using aids in a manner that inspired g... See more

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Rated 5 out of 5 stars

Louise is very helpful & thorough& always shows you the results of hearing tests on the computer.

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Rated 4 out of 5 stars

Excellent service Friendly staff and they are very thorough at what they do .Def reccomend this company to my friends .

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Rated 5 out of 5 stars

The staff were extremely helpful and went out of their way to help me get the right aids. They thought it important that everything was the best it could be.

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Rated 5 out of 5 stars

This is the second visit.explains everything clearly before going ahead. The results each time have been good

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Rated 5 out of 5 stars

Explained everything clearly. Explained how to use my hearing aids. Allowed to try them before I had to pay. Very pleased with the help Just pop in if not busy will see you straight away

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Rated 5 out of 5 stars

Easy to communicate with and all staff understanding and professional. Good service. Audiologist Simon, patient and helpful. Explains processes well. On-going help offered and willing to answer querie... See more

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Rated 4 out of 5 stars

I found Sound Advice, to be helpful, friendly ,& Professional, I can recommend them ,

Company replied


Company details

  1. Audiologist
  2. Hearing aid repair service
  3. Hearing Aid Shop

Written by the company

Sound Advice Hearing are an independent audiologist, with branches around the UK. Being independent means we offer the highest levels of service and aftercare, with much shorter waiting times than many other options people face when looking for hearing tests and advice on hearing aids. It also means we work with multiple, world-leading manufacturers, offering our patients a fantastic range of hearing aids, including all the latest technology. We are not limited to just one or two brands. By choosing an independent audiologist such as Sound Advice Hearing you are choosing the highest levels of trust, quality and customer service. Hearing loss can have negative impacts on individuals for many different reasons. Looking after your hearing can ensure you don't miss out on those important social, leisure and communication opportunities. We are here to discuss your individual needs with you, and find the right solution for you, your lifestyle and budget.


Contact info


4.9

Excellent

TrustScore 5 out of 5

121 reviews

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Rated 5 out of 5 stars

Always make u feel well

Always make u feel well, explain everything very clearly,and give u time to make up , feel at ease

17 March 2026
Unprompted review
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Reply from Sound Advice Hearing

Hi Bridget,
Thank you so much for taking the time to leave your review. To 'feel at ease' is exactly what we want for everyone to feel at their appointments with us. That is why our clinics are quiet, and we only see one person at a time. No rushed, noisy atmosphere here.
Best wishes
The SAH Team

Rated 5 out of 5 stars

Very good hearing test

Very good hearing test. No rush and explanations were very good.

20 January 2026
Unprompted review
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Reply from Sound Advice Hearing

Hi Jacqueline,
Thank you for your review and for summing it up so nicely.
Best wishes
The SAH Team

Rated 5 out of 5 stars

Lovely service

An very good, courteous and expert service. The audiologist is knowledgable and helpful. It is a long way from where I live but I am happy to travel in order to get such a great service.

27 November 2025
Unprompted review
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Reply from Sound Advice Hearing

Hi Marion.
Thank you for your review. Thank you for being so loyal as to travel for our service. Should there ever be a time when you are unable to make the journey, please speak to the staff about our home visit service. They can also tell you about our friend referral scheme where you could get a voucher to treat yourself.
Best wishes
The SAH Team

Rated 5 out of 5 stars

I've been seeing Derek for 9 years now…

I've been seeing Derek for 9 years now and have just had my most recent hearing test and adjustment. As always the service and attention to detail is excellent and I always leave knowing I am able to hear as well I possibly can. Experience is everything and Derek's knowledge is second to none. Backed up by the brilliant Lorraine out front I would recommend them to anyone!!

13 January 2026
Unprompted review
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Reply from Sound Advice Hearing

Hi Sean,
Many thanks for taking the time to leave a review. We aim to offer the best service available to everyone. Hearing loss can affect people in different ways, so we believe everyone deserves the best care and advice.
Best wishes
The SAH Team

Rated 5 out of 5 stars

The place to go for any ear problems

I experienced some discomfort with my ears and the Sound Advice - Hearing were able to fit me in the next day. Both the receptionist and the Audiologist were so friendly and helpful. The Audiologist was gentle and explained procedure well.
I will definitely not hesitate in recommending them

23 December 2025
Unprompted review
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Reply from Sound Advice Hearing

Hi Bebe,
Thank you so much for sharing your experience. We are pleased we were able to assist you so quickly.
Best wishes
The SAH Team

Rated 5 out of 5 stars

Two very satisfied customers !

My wife and I have both been fitted with Heating AIDS from Sound Advice Hearing in Horncastle - myself most recently !
Simon is wonderful as indeed are all his Staff at the Horncastle Shop. He is more than patient with two ‘oldies @ 86 & 84’ who struggle with modern technology both physically and mentally and very willing to pop in and ‘rescue’ us - as I am now wheel chair bound and we are dependent on very lacking public transport.
We could not recommend them all more highly ! THANK YOU !

11 January 2026
Unprompted review
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Reply from Sound Advice Hearing

Hi Seth,
Thank you for taking the time to leave a review. Simon is incredibly caring and knowledgeable and will always ensure your questions are answered and that you are comfortable with the aids.
Best wishes
The SAH Team

Rated 5 out of 5 stars

For anyone experiencing hearing issues

For anyone experiencing hearing issues, I wholeheartedly suggest visiting the Sound Advice Hearing store in Norwich. Derrick and Lorraine are incredibly supportive and will assist with any needs. I've been a loyal customer for many years, and their helpfulness and expertise never cease to impress me.

10 January 2026
Unprompted review
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Reply from Sound Advice Hearing

Hi Anthony,
Thank you for your review. They really help our independent business. Derrick and Lorraine are incredibly knowledgeable and caring and will always ensure the best care and advice for everyone.
Best wishes
The SAH Team

Rated 5 out of 5 stars

As good as it gets

If you have any issues with your hearing, or just want a check-up, this is the place to go.

Louise Bowdery is an outstanding audiologist, a leading authority on all the current hearing technologies, a person of unconditional integrity and above all someone committed to finding the best individual solution for each client. Sound Advice works with all the major hearing aid brands and is completely brand-neutral.

Together with Suzanne Simpkin who runs the front office, I doubt there is a better team operating in the South of England and we are very, very lucky to have them working in Winchester.

Louise recently prescribed a pair of latest-generation Widex aids for my dad, and it’s like his hearing has been rolled back fifty years. I’m a keen pianist with age-related hearing loss who recently suffered sudden hearing loss in one ear. Louise prescribed a pair of Phonak aids and designed and uploaded a custom profile that allows me to hear a grand piano with total clarity. So yes, this kind of thing takes a great deal of skill and great deal of commitment, and that’s what you’ll get here.

Finally, both Louise and Suzanne have terrific senses of humour, and whether you’re visiting them for a hearing test, ear wax removal or to test the latest hearing tech, you’re going to have a great experience.

10 December 2025
Unprompted review
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Reply from Sound Advice Hearing

Hi Mike,

Thank you so much for the lovely review for Louise and Suzanne. They are a brilliant team with wonderful knowledge. Hearing loss affects everyone in different ways, and the range of technologies available today means that there is definitely something for everyone and their lifestyle and needs. There is no on-size-fits-all which is why we are proud to be able to work with a range of manufacturers like Phonak and Widex.
Best wishes to both you and your dad
The SAH Team

Rated 5 out of 5 stars

Very good service

Very good service. Louise conducted a thorough assessment & outlined a few hearing aid options for consideration over a free trial period. She explained the assessment results clearly & applied no pressure to the sell.

25 November 2025
Unprompted review
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Reply from Sound Advice Hearing

Hi Jon

Many thanks for taking the time to leave a review. We will never apply pressure to a sale. Getting the right fit for each individual is of the utmost importance to us because we know what a difference it can make.
Best wishes on your hearing journey, and don't forget Louise and Suzanne are there to help with any questions.
The SAH Team

Rated 5 out of 5 stars

Reliable hearing company.

Have used for last 5 years, Derek and Lorraine are always friendly, courteous and thorough during a hearing reviews.
Although my hearing aids are a few years old, they are still in good condition and working order, they never push to buy new aids like many larger companies.
Would recommend this company.

27 November 2025
Unprompted review
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Reply from Sound Advice Hearing

Hi Brian,
Thank you for your review. We do work with the best manufacturers in the business, so it doesn't surprise me that the aids we supplied are still going strong, especially if we have been looking after them for you. Technology is always evolving, so Derrick will advise - but never push - if there is something that might work better. Do ask Lorraine about our referral scheme next time you are in, if you don't know about it already.
Best wishes
The SAH Team

Rated 5 out of 5 stars

A great help

Very good, careful and caring service. Louise carefully assessed my needs and proposed hearing aids which should help me on my hearing journey. She explained the assessment well and was really happy to adjust and adapt the aids to my needs.

13 November 2025
Unprompted review
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Reply from Sound Advice Hearing

Hi Colin,
There are a range of aids available through our being independent and working with multiple manufacturers. You can trust Louise will always propose the best solution for you and your lifestyle.
Best wishes
The SAH Team

Rated 5 out of 5 stars

Extremely happy with service and care.

Extremely happy with the service and care from Kings Lynn branch of Sound Advice. Firstly, I had a very thorough hearing referral which was sensitively and appropriately handled by Suzanne. Separately, ear wax removal was efficiently, effectively and painlessly dealt with. Throughout both procedures I felt reassured & well informed. Thank you.

14 November 2025
Unprompted review
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Reply from Sound Advice Hearing

Thank you very much for taking the time to leave a review. They are incredibly valued as an independent business. Suzanne truly is one of the best in the business and you can always trust her advice whether related to hearing loss or ear wax.
Best wishes
The SAH Team

Rated 5 out of 5 stars

Excellent and comprehensive advice from…

Excellent and comprehensive advice from Louise. It is clear that she is very knowledgeable and thorough. Also very willing to listen.

10 November 2025
Unprompted review
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Reply from Sound Advice Hearing

Hi Neil,
Thank you for your review. Louise is, indeed, very knowledgeable and will always ensure the right advice and solution.
Best wishes
The SAH Team

Rated 5 out of 5 stars

Great Experience

Great customer service from extremely friendly and knowledgeable staff. Sound advice (pun intended) about the products on offer and and a very helpful, ‘try before you buy’!

11 November 2025
Unprompted review
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Reply from Sound Advice Hearing

Hi Steve,
Thank you for your review. Everyone's hearing journey is unique, which is why there are so many choices when it comes to the technology. That is why we offer the free hearing aid trials, to ensure the best fit and technology for you before committing to purchase. We hear too often stories of people being 'sold to' and then they end up with the wrong hearing aids. Not something we want to happen to anyone! Best wishes on your journey, and the team are always there for you.
The SAH Team

Rated 5 out of 5 stars

Very efficient with ongoing support…

Very efficient with ongoing support whenever needed, never had any issues after years of being with them. Derek and Lorraine are excellent.

10 November 2025
Unprompted review
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Reply from Sound Advice Hearing

Hi Roy,
Thank you for your review and for sharing your experience for others to see. We believe in offering the very best in aftercare and support. Hearing loss is a journey that can't be fixed by a one-size-fits-all approach. It is very personal and ongoing, just like our aftercare and support.
Best wishes
The SAH Team

Rated 5 out of 5 stars

Returning Customer

I’ve been a customer of Sound Advice for several years now. I’ve just returned from my annual review appointment when Derrick adjusted my hearing aids to accommodate the slight change in my hearing since last year. He also gave me advice about advancements made in hearing aids since I bought mine and although I’m not ready to replace them yet, I would not hesitate to go back to Sound Advice to buy them when I need to.

10 November 2025
Unprompted review
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Reply from Sound Advice Hearing

Hi AT,
Thank you for sharing your experience for others to see. Hearing loss does not happen over night, and does change with time, which is why we offer continued aftercare and support, and free annual hearing tests, so we can adjust things along the way to ensure you continue to hear the sounds you love.
Best wishes
The SAH Team

Rated 5 out of 5 stars

Exceptional service…

This is a professional and proficient service! Louise is an excellent Audiologist and has looked after my hearing aids since I bought them from her. Always helpful so I would highly recommend them.

10 November 2025
Unprompted review
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Reply from Sound Advice Hearing

Hi Stuart,
Many thanks for taking the time to leave us a review. Please be sure to ask about our friends and family referral scheme next time you are passing the branch :)
Best wishes
The SAH Team

Rated 5 out of 5 stars
Sound Advice Hearing logo

Reply from Sound Advice Hearing

Hi David,
Thank you for your review. Derrick is so knowledgeable and caring he will leave no stone unturned when it comes to ensuring the best hearing care available.
Best wishes
The SAH Team

Rated 5 out of 5 stars

I recently had a hearing test & hearing…

I recently had a hearing test & hearing aid service with Jess, and I couldn't be happier with the service! From start to finish, Jess was incredibly professional and knowledgeable. She took the time to explain everything clearly and made sure I felt comfortable and at ease. The entire experience was smooth and efficient, and when she left I felt confident in the results. I highly recommend Jess to anyone looking for a thorough and friendly hearing test & service.

29 October 2025
Unprompted review
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Reply from Sound Advice Hearing

Hi Lauren,
Thank you so much for taking the time to leave a review for Jess. She is incredibly caring. Please ask about our friend referral scheme next time you are in the branch!
Best wishes
The SAH Team

Rated 5 out of 5 stars

Excellent service

Louise is very helpful & thorough& always shows you the results of hearing tests on the computer.

27 October 2025
Unprompted review
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Reply from Sound Advice Hearing

Hi Pauline,
Thank you for taking the time to leave a review. Louise is incredibly knowledgeable and passionate about helping people on their hearing journey, and will always ensure you have the answers to any questions.
Best wishes
The SAH Team

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