Sound Advice Hearing Reviews 

140
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 49 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly friendly, helpful, and professional, making every interaction pleasant. Many highlight the excellent service, noting its thoroughness, efficiency, and the caring approach taken by the team. Reviewers appreciate the comprehensive explanations and personalized attention, ensuring they feel comfortable and well-informed throughout their visit. The company is highly recommended for its expert advice on products, offering modern hearing aids without pressure to purchase. People value the commitment to after-sales support, including annual follow-ups, adjustments, and even home visits when needed. This dedication ensures customers receive optimal benefits from their hearing aids, significantly improving their quality of life.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their professionalism, knowledge, and... See more

Service

Users describe positive interactions with service, highlighting the professionalism and expertise of the... See more

Product

Reviewers mention positive feedback about the product, with many finding the hearing aids vastly superior to... See more

User experience

Clients share positive opinions on the user experience, often describing it as pleasant and excellent... See more

Customer service

People report positive experiences with customer service, highlighting the excellent care and support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Found Sound Advice 6 years ago and have found the whole team always extremely friendly and helpful. Now needed hearing aids replaced, saw Gemma who tested hearing and explained more modern aids a... See more

Company replied

Rated 5 out of 5 stars

My wife and I have both been fitted with Heating AIDS from Sound Advice Hearing in Horncastle - myself most recently ! Simon is wonderful as indeed are all his Staff at the Horncastle Shop. He is mo... See more

Company replied

Rated 5 out of 5 stars

I've been seeing Derek for 9 years now and have just had my most recent hearing test and adjustment. As always the service and attention to detail is excellent and I always leave knowing I am able to... See more

Company replied

Rated 5 out of 5 stars

Have used for last 5 years, Derek and Lorraine are always friendly, courteous and thorough during a hearing reviews. Although my hearing aids are a few years old, they are still in good condition an... See more

Company replied


Company details

  1. Audiologist
  2. Hearing aid repair service
  3. Hearing Aid Shop

Written by the company

Sound Advice Hearing are an independent audiologist, with branches around the UK. Being independent means we offer the highest levels of service and aftercare, with much shorter waiting times than many other options people face when looking for hearing tests and advice on hearing aids. It also means we work with multiple, world-leading manufacturers, offering our patients a fantastic range of hearing aids, including all the latest technology. We are not limited to just one or two brands. By choosing an independent audiologist such as Sound Advice Hearing you are choosing the highest levels of trust, quality and customer service. Hearing loss can have negative impacts on individuals for many different reasons. Looking after your hearing can ensure you don't miss out on those important social, leisure and communication opportunities. We are here to discuss your individual needs with you, and find the right solution for you, your lifestyle and budget.


Contact info

4.9

Excellent

TrustScore 5 out of 5

140 reviews

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No recent history of asking for reviews

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4.9

All reviews

(140)

45 reviews in the last 12 months

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Rated 5 out of 5 stars

I can recommend this friendly and professional service.

The appointment was quick and easy to book. The appointment itself was on time and everything about the procedure was explained. It was friendly and I would recommend Sound Advice Hearing Hull.

12 August 2024
Unprompted review
Sound Advice Hearing logo

Reply from Sound Advice Hearing

Good morning Jack,
Thank you for taking the time to leave a review of your experience with us. They really help our independent business.
Best wishes
The SAH Team

Rated 5 out of 5 stars

Quality from the very beginning

Even on entering the establishment you have a immediate feeling of quality and professionalism. This continues throughout the whole process including discussion, ear wax removal, hearing test. For me this continued with lots of explanations, choices of aids, fitting, personalisation of the hearing aids together with follow up consultations.
All given with great help, understanding and professionally by Simon the audiologist.
Now I appreciate the increased clarity of my hearing and so pleased my wife badgered me to have a test.

27 June 2024
Unprompted review
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Reply from Sound Advice Hearing

Hi Graham,
Thank you for your review. Simon has such great knowledge and enthusiasm. The thought of hearing loss can often be overwhelming for some, but Simon will always put people at ease and talk them through all they need to know.
Enjoy your clearer hearing!
The SAH Team

Rated 5 out of 5 stars

Very friendly, efficient and professional service

Very friendly, efficient and professional service. I have attended this branch in Market Deeping for several years now, for my initial hearing test, hearing aids and follow up annual checks. They are located in the market square, plenty of free parking close by. Tracey and Jane, thank you.

5 August 2024
Unprompted review
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Reply from Sound Advice Hearing

Hi Wendy,
Thank you for your review. Isn't the newly refurbished branch looking lovely! A great location for a great team :)
Best wishes
The SAH Team

Rated 5 out of 5 stars

Good service from friendly and experienced staff.

I have been attending this audiology location for several years now, and I always feel very welcome from both the receptionist and the audiologist, Steve, when I visit them. Steve is very capable and helpful when I'm trying to decide on which of the many differing brands and devices are most appropriate for me. He's very patient and knowledgeable when trying to resolve any technical issues, which can get quite complicated in the world of high-tech hearing aid technology. Thanks for your help.

6 August 2024
Unprompted review
Sound Advice Hearing logo

Reply from Sound Advice Hearing

Hi,
Thank you very much for taking the time to leave a review. One of the things we pride ourselves in as an independent company is the option to work with multiple world-leading manufacturers. This enables us to find the right solution for each individual. It can take time, but our audiologists will always spend that time, one-on-one, with you.
Many thanks
The SAH Team

Rated 5 out of 5 stars

Excellent service from Jessica

Excellent service from Jessica, Katrina and Tracy. They were able to fit me in at short notice and helped get on top of the problem I had in my left ear. I would not hesitate to recommend Sound Advice Lincoln.

23 July 2024
Unprompted review
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Reply from Sound Advice Hearing

Thank you for taking the time to leave a review for us, Rebecca. They are a brilliant and caring team and I am so pleased you experienced this for yourself.
Best Wishes
The SAH Team

Rated 5 out of 5 stars

I experienced a thoroughly professional…

I experienced a thoroughly professional service with attention to detail. Derek reponded to my needs and adjustments over the sessions. I am very happy with my hearing-aids.

22 June 2024
Unprompted review
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Reply from Sound Advice Hearing

Hi Robert,
Thank you for your review. They really help our independent business! Derek is one of the best audiologists you could wish to work with and I am so pleased he has given you the care and attention your hearing journey deserves.
Best wishes
The SAH Team

Rated 5 out of 5 stars

I went into Lincoln branch to get some…

I went into Lincoln branch to get some information on hearing aids, Jessica was very helpful and said she had time if I wanted a test, I currently have a pair of aids on a two week trial, a review booked for next week.
I would not hesitate to recommend Jessica and Sound Advice.

8 July 2024
Unprompted review
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Reply from Sound Advice Hearing

Hi Peter,
Thanks for taking the time to leave a review for Jess. She really knows her stuff! I hope you get on well with the aids and that they have a positive impact on your life.
Best wishes
The SAH Team

Rated 5 out of 5 stars

Great service

Great service, efficient booking and very helpful advice from test

1 July 2024
Unprompted review
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Reply from Sound Advice Hearing

Good afternoon,
Many thanks for taking the time to leave a review for our Market Deeping branch. They are a wonderfully caring team team there who will help answer any questions you have.

Best wishes
The SAH Team

Rated 5 out of 5 stars

The staff were friendly and kind

The staff were friendly and kind. They listened to my concerns about a loss of hearing. They suggested other reasons and paths to go down to help better my hearing when I felt at a loss with it even though my results were in normal range.

3 July 2024
Unprompted review
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Reply from Sound Advice Hearing

Hi Sasha,
Thank you for taking the time to leave a review. Jess has a genuine passion to help people with their hearing concerns, and will always offering honest and compassionate advice. Good luck on your journey.
Best wishes
The SAH Team

Rated 5 out of 5 stars

A new level of Service.

Since the appointment of Jess, the service has taken on a new level, no having to drive into Nottingham, she comes to me. She is very enthusiastic, knows her products really well and is extremely pleasing.

6 June 2024
Unprompted review
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Reply from Sound Advice Hearing

Good afternoon Mr Else,
I am so pleased to read your positive review. Jess goes above and beyond for her patients as she truly cares about helping. We love having her on our team too!
Best wishes
The SAH Team

Rated 5 out of 5 stars

Fantastic

Fantastic!
From the first appointment Jess and Tracey put you at ease.
Everything is explained to you in terminology that you’ll understand.
Finding out you’re as deaf as a door post is quite scary but these ladies are amazing and will go above and beyond to find solutions that work for you.
I can’t recommend Sound Advice Hearing enough.
Thanks to them my quality of life has vastly improved.

10 June 2024
Unprompted review
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Reply from Sound Advice Hearing

Hi Liza,
I am so pleased to read your experience with our Lincoln team. It is a journey you are on, and Jess & The Sound Advice family are here for you all the way!
Best wishes
The SAH Team

Rated 5 out of 5 stars

Ordering new hearing aids

I had to purchase a set of new hearing aids a few weeks ago and I saw Jess for the first time. She was absolutely wonderful, extremely thorough and she made me feel at ease immediately.
When they were ready, she brought them to my home and fitted them, there was a small issue with my left aid as regards to the fitting, but it got dealt with at the earliest convenience, again she came to my home and did another impression to confirm everything and sent it immediately to widex for them to remake the left aid for me. I am just awaiting for it to come in. Jess thankfully used my old mould but the new actual behind the ear part of the new aid so everything was absolutely fine.
I would highly recommend this company as their customer service is marvellous.

30 May 2024
Unprompted review
Sound Advice Hearing logo

Reply from Sound Advice Hearing

Hi Tracey,
Thank you for your review. Jess is incredibly caring and passionate about what she does, and always wants what is best for her patients.
Best wishes
The SAH Team

Rated 5 out of 5 stars

My experience with sound advice hearing

I have been with Sound Advice Hearing for over seven years. The service they offer is second to none. Appointments are made at your convenience and are always on time.
Recently one of my hearing aids wasn't functioning and the receptionist went out of her way to fix it for me whilst the audiologist was on holiday. I can’t thank her enough.

6 June 2024
Unprompted review
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Reply from Sound Advice Hearing

Hi Veronica,
Thank you so much for taking the time to leave a review for our team. They are a genuinely caring team whose top priority is the comfort of their patients. This review has really made me smile :)
Best wishes
The SAH Team

Rated 5 out of 5 stars

This is an extremely well equipped…

This is an extremely well equipped modern hearing aid service
The staff are welcoming, kind and understanding
The technical competence is of a very high quality.
Very highly recommended

27 June 2024
Unprompted review
Sound Advice Hearing logo

Reply from Sound Advice Hearing

Hi Mr. Woodgate,
Thank you very much for taking the time to leave us a review. It is very much appreciated! We do love what we do to help make a difference, and providing the very best technology in comfortable, professional surroundings is key to that!
Best wishes,
The SAH Team

Rated 5 out of 5 stars

Friendly, efficient

Friendly, helpful, easy access for disabled, efficient. Booked in for both ears blocked but as only one was blocked we were only charged for one. All done very quickly and easily, would definitely recommend.

26 June 2024
Unprompted review
Sound Advice Hearing logo

Reply from Sound Advice Hearing

Good afternoon,
Thank you for taking the time to leave a review. Jess is a truly honest audiologist and will only ever carry out work that is necessary and always has fab advice. I hope it feels better now!
Best wishes
The SAH Team

Rated 5 out of 5 stars

Professional and friendly service.

Efficient, professional and friendly service.
Thank you.

22 May 2024
Unprompted review
Sound Advice Hearing logo

Reply from Sound Advice Hearing

Hi Ann
Many thanks for taking the time to leave a review. They are a great team in Lincoln!
Best wishes
The SAH Team

Rated 5 out of 5 stars

Always a friendly atmosphere and a…

Always a friendly atmosphere and a great service always goes above and beyond very helpful
Good clean premises. Friendly staff

18 June 2024
Unprompted review
Sound Advice Hearing logo

Reply from Sound Advice Hearing

Thank you for taking the time to leave a review Brenda. Delivering top customer service is of the utmost importance to us.
Best wishes
The SAH Team

Rated 5 out of 5 stars

I went to Sound Advice because... I was…

I went to Sound Advice because I was unhappy with the performance of my existing hearing aids and the support I was receiving from the shop I bought them from.

Tracy welcomed me initially and arranged a new hearing test with audiologist Jessica who reset my aids having found shortcomings with the original settings.

Result? It's like having a new set of hearing aids... I can hear so much more... And now I am reassured that I can get the support I need - long and short term - whenever I need it...

Highly recommended....

18 June 2024
Unprompted review
Sound Advice Hearing logo

Reply from Sound Advice Hearing

Hi David,
Sorry to hear of your previous troubles elsewhere. Unfortunately we hear stories like this too often. This is why we pride ourselves on our patient care and offering each person what is right for them. I am so pleased to hear Jess has got you on the right track. She really does go that extra mile.
Best wishs
The SAH Team

Rated 5 out of 5 stars

Expert advice and service

Expert advice and service. I can hear again :-)

17 June 2024
Unprompted review
Sound Advice Hearing logo

Reply from Sound Advice Hearing

hi Paul
Thank you for taking the time to leave us a review. Excellent news that you have your hearing back! And don't forget the team are there for you any time.
Best Wishes
The SAH Team

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