Soundbright Reviews 203

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 106 reviews, reviewers had a great experience with this company. Customers are really happy with the product, often highlighting its high quality and excellent sound. Many people appreciate the comfortable fit and discreet design, along with the effective noise suppression and clear, articulate sound. Reviewers also frequently mention the outstanding price and great value for money, finding the products to be a significant improvement over more expensive alternatives. However, some customers were not happy with the sound quality, describing it as "tinny," and a few experienced issues with devices stopping working. There were also occasional mentions of difficulty with the app, such as it being clunky or disconnecting, and some people reported that the company was not responsive to their concerns.

What people talk about most

Product

Reviewers highlight positive aspects of the product, with many finding the hearing aids to be life-changing... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the excellent sound... See more

User experience

Clients share positive opinions on user experience. Many reviewers found the hearing aids easy to use, set... See more

Price

Customers had positive experiences with price. Many reviewers found the hearing aids to be affordable and a... See more

Value for money

Consumers find the value for money to be positive. Many reviewers report finding affordable hearing aids that... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I do not hesitate putting the device on. I generally will will use the lowest setting. I am adjusting to back ground sound. At this time, I sometimes have a hard time when having a conversation. I kno... See more

Company replied

Rated 4 out of 5 stars

Need to better Operate between programs. Sound quality pretty good. Probably better with feature manipulation. Problem: seems not to hear phone calls or respond to callers. Is there an.app?

Company replied

Rated 5 out of 5 stars

When my Soundbright aids arrived I took out the aids I 'd been using about a month and put in the Soundbright minis. The difference was night and day! The background noise which had been present was... See more

Company replied

Rated 5 out of 5 stars

I bought the Horizon hearing aids, after trying several other brands of self help hearing aids. These are by far the best I’ve used. The fit is comfortable and discrete. They provide clear, articulat... See more

Company replied


Company details

  1. Hearing Aid Shop

Written by the company

Soundbright offers advanced FDA-registered digital hearing aids starting at $99 — no prescription needed, no audiologist appointment required. Every order comes with a 45-day money-back guarantee. If it's not right for you, send it back for a full refund. The reviews below will tell you the rest.

Our Promise to You

Written by the company

45-Day Money-Back Guarantee
Not satisfied? Send it back within 45 days for a full refund. No hoops, no hassle.
Real Speech Clarity at Every Price
Every Soundbright device is FDA-registered and built to help you hear conversations clearly again — not just make things louder.
Start Small, Upgrade Anytime
Try the Mini at $99. If you decide you want more features down the road, upgrade to Discovery or Horizon Pro — and what you already paid comes with you.

Contact info

Better Hearing Made Simple

Hear life's moments again. Starting from $99.

4.2

Great

TrustScore 4 out of 5

203 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 47% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 1 out of 5 stars

I was browsing on this site and was…

I was browsing on this site and was checking the checkout page for after pay or shop. and i accidently hit the purchase now button. When i tried to get help no one answered the phone and their was no voice mail. I have since then notified my banking institution.

27 April 2026
Unprompted review
Rated 5 out of 5 stars

I look forward in wearing them

I look forward in wearing them! They are lightweight, comfortable, and the noise cancellation is the best! No Doctor, no fuss! Just download the app and you are connected it’s that simple!

22 April 2026
Unprompted review
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Reply from Soundbright

Hi Lizette — looking forward to wearing them every day says it all. No doctor, no fuss, just download and go — that's exactly what we were going for. Really glad the noise cancellation is working so well for you. Thanks for the review!
— Ricardo, Soundbright

Rated 5 out of 5 stars

I love my new hearing aids

I love my new hearing aids! They are very comfortable and the battery lasts all day long and more. I have to remind myself to take my hearing aids out as they are so comfortable, I forget I have them on. My husband says he thinks I can hear better than him now and he has exceptional hearing!

22 April 2026
Unprompted review
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Reply from Soundbright

Hi Debra — forgetting you have them in is honestly one of the nicest things we can hear. We know how much it means to feel comfortable and confident again. And outperforming a husband with exceptional hearing? That just made our day. So glad they're working beautifully for you.
— Ricardo, Soundbright

Rated 5 out of 5 stars

Great spare set

I'm so pleased that I ordered the Discovery set of hearing aids, I wanted to have a BTE set in case my phonak hearing aids went bad, and wouldn't you know it, one aid broke and boy was I so happy. I switch them every other week to keep fully charged. I also have the Mini, that was also good but not like the Discovery set, thanks

17 April 2026
Unprompted review
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Reply from Soundbright

Hi Stan — bought them as a backup and they came through right when you needed them. That's the best kind of story. Smart move alternating weeks to keep both sets charged too. Really glad the Discovery was there for you.
— Ricardo, Soundbright

Rated 5 out of 5 stars

Knew these would be great!

Knew these would be great as soon as I put them in. Crisp, clear sound. Unfortunately, my ear canals small so they stick out a little more than I would like. I don't wear them out anywhere, but they are terrific when I'm watching TV or on the computer. Really glad I bought them!

3 March 2026
Unprompted review
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Reply from Soundbright

Hi Sharon — crisp and clear right from the first wear, that's a great sign. Sorry the fit isn't quite perfect with smaller ear canals — that's a real thing and we appreciate you being honest about it. Really glad you're enjoying them.
— Ricardo, Soundbright

Rated 5 out of 5 stars

Pleased with my purchase.

I am very happy with my purchase of the Soundbright Mini's. They work well, are good quality and a great price.

1 April 2026
Unprompted review
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Reply from Soundbright

Thank you for sharing your experience Robert! We are so glad the Minis are working well for you.

Rated 5 out of 5 stars

Clarity at last!

Over six months I bought on line and tried four others in the same price range. Soundbright was the standout for clarity and ease of adjusment in both quiet and noisy surroundings.

15 April 2026
Unprompted review
Soundbright logo

Reply from Soundbright

Hi Jonathan— six months and four other pairs before finding us. That's a real search, and we're glad it ended well. Clarity in both quiet and noisy places is exactly what we set out to deliver. Thanks for sticking with us.
— Ricardo, Soundbright

Rated 5 out of 5 stars

They have worked as I wanted them from the box

They have worked as I wanted them from the day I first placed them in my ears. It took about 2 days to get comfortable with them. I have set them up using Bluetooth once and rechecked and found no change. I usually put them in by nine AM and take them out around midnight.

18 March 2026
Unprompted review
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Reply from Soundbright

Hi Jacqualine— 9 AM to midnight is a long day, and wearing them comfortably the whole time says a lot. Glad they felt right from the start and settled in after just a couple of days. That's exactly how it should go.
— Ricardo, Soundbright

Rated 5 out of 5 stars

Excellent Hearing Aids!

Have had these hearing aids approximately 3 weeks.
Very comfortable and now I am able to hear clearly in church. TV hearing is great too. Happy that it is so easy to adjust volume on phone app. Reasonable price.
Planning to keep after the trial period.

14 April 2026
Unprompted review
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Reply from Soundbright

Hi Marie— hearing clearly in church after three weeks is exactly the kind of update we love to get. Glad the app is making the adjustments easy too. Welcome to the family.
— Ricardo, Soundbright

Rated 5 out of 5 stars

Working good!was delivered quick

Order was delivered quick!
Hearing aids working good.
Like the Bluetooth setup.

14 April 2026
Unprompted review
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Reply from Soundbright

Hi Raymond — love hearing that. Quick delivery and they're doing the job — that's exactly the experience we're shooting for. Thanks for taking a minute to share it.
— Ricardo, Soundbright

Rated 5 out of 5 stars

Great results!!

Ordering was very easy. The hearing aids came quickly in the mail. Very easy to set up and they are awesome!!! I hear as good if not better than the $3000 hearing aids I use to have. I am a very satisfied customer!!!

14 April 2026
Unprompted review
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Reply from Soundbright

Hi William— keeping up with a $3,000 pair is a pretty good result for a fraction of the price. Glad the whole experience was smooth from order to setup. Thanks for sharing that.
— Ricardo, Soundbright

Rated 5 out of 5 stars

Horizon hearing aids are great!

I tried the $97 dollar pair that had no bluetooth. They had a lot of whitenoise. I tried the Discovery pair. They were good, but I wanted better. The Horizon Pair is fantastic. Easy app to adjust to your environment. They fit great and have a very long battery life. I highly recommend the Horizon pair.

9 April 2026
Unprompted review
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Reply from Soundbright

Thank you so much for taking the time to share your experience Tim! We love hearing that the Horizon pair hit the mark for you.

Rated 4 out of 5 stars

Hearing aids worked right out of the…

Hearing aids worked right out of the box and easy to maintain. Took a little getting used to because I've never had aids before. My only complaint is customer support as I had a few questions on buds to use and nobody got back to me. That's why the 4 instead of 5. Other than that they're pretty good.

9 April 2026
Unprompted review
Soundbright logo

Reply from Soundbright

Thank you for the great feedback Tom! We're glad the hearing aids worked right out of the box and have been easy to maintain. We're sorry our support team didn't get back to you — that's not the experience we want for our customers. Please reach out to us directly at ricardo@soundbright.com and we'll make sure your questions about buds get answered right away.

Rated 1 out of 5 stars

My husband received his Discovery…

My husband received his Discovery hearing aids on Monday, they are great! The problem we are having is, we can’t get in contact with customer service to ask any questions about the phone app.
It’s been three days and customer service does not answer our calls.
Please give us a call back please!

6 April 2026
Unprompted review
Rated 1 out of 5 stars

positive review

the hearing aids where here in a very short time. And was very easy to put in. I had very little trouble putting them into my ear. I am very glad that I can hear again.

10 March 2026
Unprompted review
Soundbright logo

Reply from Soundbright

Thank you so much for the kind words Gene! We're thrilled the hearing aids arrived quickly and that you can hear again — that means everything to us! We noticed your star rating may not have matched your experience. If you get a chance to update it, we'd really appreciate it!

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