I do not hesitate putting the device on. I generally will will use the lowest setting. I am adjusting to back ground sound. At this time, I sometimes have a hard time when having a conversation. I kno... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Need to better Operate between programs. Sound quality pretty good. Probably better with feature manipulation. Problem: seems not to hear phone calls or respond to callers. Is there an.app?
Company replied
When my Soundbright aids arrived I took out the aids I 'd been using about a month and put in the Soundbright minis. The difference was night and day! The background noise which had been present was... See more
Company replied
I bought the Horizon hearing aids, after trying several other brands of self help hearing aids. These are by far the best I’ve used. The fit is comfortable and discrete. They provide clear, articulat... See more
Company replied
Company details
Written by the company
Soundbright offers advanced FDA-registered digital hearing aids starting at $99 — no prescription needed, no audiologist appointment required. Every order comes with a 45-day money-back guarantee. If it's not right for you, send it back for a full refund. The reviews below will tell you the rest.
Our Promise to You
Written by the company
- 45-Day Money-Back Guarantee
- Not satisfied? Send it back within 45 days for a full refund. No hoops, no hassle.
- Real Speech Clarity at Every Price
- Every Soundbright device is FDA-registered and built to help you hear conversations clearly again — not just make things louder.
- Start Small, Upgrade Anytime
- Try the Mini at $99. If you decide you want more features down the road, upgrade to Discovery or Horizon Pro — and what you already paid comes with you.
Contact info
2000 S Colorado Blvd Suite T1-7300, 80222, Denver, United States
- (855) 625-4327
- info@soundbright.com
- soundbright.com
Better Hearing Made Simple
4.2
Great
203 reviews
Replied to 47% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Patrick was polite and willing to help.
Patrick was polite and willing to help.
All issues were addressed.
29 March 2024
Unprompted review
Reply from Soundbright
Rodney, we're delighted Patrick could assist you! We appreciate your business and are thrilled you're enjoying better hearing. If you need anything else, please reach out.
All the best!
-Hannah, Customer Success Team
I had a great experience
I had a great experience - the aids are working perfectly and I am more than happy with the service.
26 March 2024
Unprompted review
Reply from Soundbright
Tobias, thank you for sharing your Soundbright experience with us! Here's to your success with your new hearing aids! Please reach out if you need anything. -Hannah, Customer Success Team
Amazing quality hearing aids with great…
Amazing quality hearing aids with great customer service. Highly recommend if your having a hard time finding a good hearing aid.
20 March 2024
Unprompted review
Reply from Soundbright
Hello Nimon, thank you for the kind words! We're thrilled that the quality of our hearing aids and our customer service made for a positive hearing care experience. We appreciate your recommendation and are here to assist you whenever you may need us.
To better hearing,
Hannah, Customer Success Team
Delivery was very fast and the heading…
Delivery was very fast and the heading aids have been wonderful so far.
4 March 2024
Unprompted review
Reply from Soundbright
Audrey, thank you for sharing your experience with Soundbright! We are thrilled to know that our quick delivery allowed you to enjoying better hearing within days. Don't hesitate to reach out if you have any questions or concerns. Here's to your continued hearing success! -Hannah, Customer Success Team
Great product and service
Great product and service - very happy with my new hearing aids. Would recommend Soundbright to my friends and family.
12 March 2024
Unprompted review
Reply from Soundbright
Hello Kiran, thank you for your kind words and for taking the time to share your experience with Soundbright. We appreciate your business and are thrilled you're enjoying better hearing. If you need anything else, please reach out.
All the best!
-Hannah, Customer Success Team
Patient, Friendly & Efficient
The level of service these guys provide is incredible! I'm so used to buying technical products off websites and having minimal support with using them while I tear my hair out but the experience with Soundbright was friendly and efficient. Their customer service is unbelievably patient which is lucky considering they were dealing with my grandparents sometimes! I have recommended them to all my friends who also have older relatives they want to keep talking to without shouting!
26 March 2024
Unprompted review
Reply from Soundbright
Benny, thank you for sharing your experience with our Soundbright team! We're delighted to that we could assist your grandparents in setting up their new hearing aids! Our team prides itself on offering personalized care and support, and it's heartening to know that your experience reflects this. Your recommendation means a lot to us! We're here to help should anything else come up.
All the best,
Hannah, Customer Success Team
I had an excellent experience with…
I had an excellent experience with soundbright. My dad was amazed by the quality of the hearing aids, they made everyday conversations much better. The delivery was quicker than I anticipated, and the customer service team deserves a special mention for their warmth and efficiency. It’s refreshing to see a company that genuinely cares about its customers!!
19 March 2024
Unprompted review
Reply from Soundbright
Leis, we truly appreciate your kind words about our delivery, product quality, and customer service. We're thrilled that our hearing aids have made a positive impact on your dad's everyday conversations and hearing. Please reach out should you need anything else. At Soundbright, we're always here to help!
All the best,
Hannah, Customer Success Team
Great products
The hearing aids quality is phenomenal, and they really upped their game on customer service. Amazing stuff
5 December 2023
Unprompted review
Reply from Soundbright
Hi Lorenzo, thank you for taking the time to leave us a review! It's great to know that our hearing aid quality and level of customer service has created a positive experience for you. We're here for you anytime you have questions or need further assistance. Your satisfaction and hearing success are our top priorities. Happy hearing! -Hannah, Customer Success Team
I can hear!
My old hearing aids, from a respected brand, just weren't letting me hear conversations. They were adjusted several times but still not good.
By chance, I listened to a pitch for the Sony aids. The price was $600 less than my old ones, plus they had a 45 day trial. If I wasn't satisfied, full refund. My plan B was a $4,000 pair, so I got the Sony aids and did I ever make a good decision.
I now hear almost every conversation, even in a noisy environment. Plus, they have a ginormus amount of adjustment!
They are very water resistant, in case I forget to take them off to shower or swim
I am very happy with my Sony devices and would recommend them.
They are from the sound people, so they perform well.
4 March 2024
Unprompted review
Reply from Soundbright
Shelby, thank you for taking the time to provide feedback this feedback! Customer experiences like yours are the reason we do what we do! I am thrilled that Soundbright was able to provide you with a high quality, affordable, and easy to wear hearing solution that performs in the most important situations. If you need anything else, please reach out.
To better hearing,
-Hannah, Customer Success Team
Reply from Soundbright
Raymond, we're so glad to hear you had a professional experience with easy set up for you new hearing aids. Thank you for taking the time to leave us this feedback. Please reach out if anything else comes up.
Happy hearing!
Hannah, Customer Success Team
Patrick 1
Patrick, thanks for your call yesterday. I was not able to understand all you said so, thinking I needed to service my Phonaks, I did that and also had ear wax removed. Today I'm trying the Sonys with S sleeves and not hearing anything for feeling any discomfort. They are fully charged. I did watch the Sony 15 min. video and have just started the first of 5 SB videos. Attempted again to set up Sony app and failed with the pw. Keep in touch.
12 March 2024
Unprompted review
Reply from Soundbright
Hi there, thank you for taking the time to review Soundbright! I requested some additional information so I can pull up your account and ensure success with your new devices. I'm happy to hear you had a good experience with Patrick! Happy hearing and reach out if you have other questions. All the best, Hannah, Customer Success Team
Very happy with my new hearing aids
Very happy with my new hearing aids. It was very simple to set them up with my phone. Happy to be able to connect them without having to leave my home.! very satisfied.?
11 March 2024
Unprompted review
Reply from Soundbright
Jane, we're so happy to hear your hearing aids were simple to set up and use! Thank you for taking the time to write to us. If you need anything else, please reach out.
To better hearing,
-Hannah, Customer Success Team
When I received my hearing aids ???…
When I received my hearing aids I couldn't get them set right !? I went through and did everything that it
said !! And still not right !! So I'm ready 2 send them back but SoundBright called and helped me set up my hearing aids for my hearing loss !! Now I love my CR-E10's from Sony !! Thank U
SoundBright !!💯
6 March 2024
Unprompted review
Reply from Soundbright
Hi Edward! Thank you for your review. We are sorry that you initially had issues setting up your hearing aids but are delighted that Patrick was able to assist you in getting on a path to hearing success. We appreciate your business and are thrilled you're enjoying better hearing. If you need anything else, please reach out.
All the best!
-Hannah, Customer Success Team
It has been a pleasure dealing with…
It has been a pleasure dealing with Kairey on my hearing aids. Very informative and professional. If I need help I will definitely be calling her back.
5 March 2024
Unprompted review
Reply from Soundbright
Frank, thank you so much for taking the time to leave us an online review regarding your positive experience with Kairey. She is a valued member of our team, known for her dedication and expertise in assisting our customers. It's great to know she has made your hearing aid journey a pleasurable one.
Should you require further assistance or have any questions in the future, Kairey and the rest of our team are always here to help. Your satisfaction is our priority, and we look forward to continuing to support your hearing needs. Happy hearing! -Samantha, Customer Success Team
Kind and friendly
5 March 2024
Unprompted review
Reply from Soundbright
Danny, thank you so much for taking the time to leave us an online review. We are thrilled to learn about your positive experience, and we sincerely appreciate the feedback about our team. Should you need anything, please do not hesitate to reach out to us. Happy hearing! -Samantha, Customer Success Team
Knowledgeable and caring.
Kairey was very patient with both myself and my mother. She listened to our thoughts and concerns and was able to address both with great knowledge of the hearing devices. Her quidance through the fine tuning was thoughtful as well as informative.
Thank you, Kairey, for giving my mother the care and attention that was needed. You are AWESOME!
4 March 2024
Unprompted review
Reply from Soundbright
Melinda, Thank you for your kind words and for taking the time to share your experience with Kairey. We're truly grateful to hear how patient and helpful she was with you and your mother, providing knowledgeable insights and thoughtful guidance on our hearing devices. Our team prides itself on offering personalized care and support, and it's heartening to know Kairey exemplified these qualities so well. Your recognition means a lot to us, and we'll make sure to pass your thanks and praise on to Kairey. She is indeed an awesome member of our team! We're here for any further assistance you or your mother may need. Thank you for choosing us to support your mother's hearing journey. Happy hearing! -Samantha, Customer Success Team
Exceptional Service and Quality!
I'll be honest, I was completely lost when it came to dealing with my hearing loss. I tried another device a few years ago that was complicated and impossible to use, just not helpful at all. Then, I found Soundbright, and let me tell you, they've been a true lifesaver.
Their hearing aids are simple to use and they work! What's even better is that their prices are downright reasonable. It's a relief to find something that doesn't break the bank but still does the job right, especially these days.
If you’re looking for a solution, I highly recommend Soundbright. They have my trust and loyalty, and I'd happily recommend them to anyone looking for a dependable solution.
10 February 2024
Unprompted review
Reply from Soundbright
Mari, thank you so much for taking the time to share your journey and the positive impact our team has had on your hearing and overall quality of life. We're heartened to hear that our hearing aids have been a "lifesaver" for you, providing simplicity, effectiveness, and affordability when you need it most.
Your trust and loyalty mean everything to us, and we're thrilled to be your chosen provider. Recommendations like yours are incredibly valuable, helping others navigate their path to better hearing.
We're here for you anytime you need support or further assistance. Happy hearing! -Samantha, Customer Success Team
Great quality hearing aids
I wasn’t so sure about the quality of the hearing aids, since they are at a lower price point compared to other hearing aid brands. But the hearing aids do a great job. I have them since a couple of months now and the sound quality is really great.
16 November 2023
Unprompted review
Reply from Soundbright
Hi Johan, thank you for taking the time to write to us. We are thrilled to know you're enjoying better hearing with our Soundbright devices! Don't hesitate to reach out if you have any questions or concerns.
All the best!
-Hannah, Customer Success Team
Love my new Sony OTC hearing aids!
Love my new Sony OTC hearing aids! Great hearing aids and very helpful agents. Best customer service I've had and the set up process was very user friendly.
22 February 2024
Unprompted review
Reply from Soundbright
Herb, thank you so much for taking the time to leave us an online review. We're thrilled to hear you love your new Sony OTC hearing aids and had a positive experience with our team! Ensuring our hearing aids are top-quality and user-friendly, complemented by outstanding customer service, is our top priority. Your feedback reaffirms our commitment to excellence.
Should you need anything, please do not hesitate to reach out to us. Happy hearing! -Samantha, Customer Success Team
Amazing service and support
Amazing service and support! Ariel was the most helpful rep I've ever worked with. Product quality is second to none, and the pricing can't be beat. If you need help with your hearing, Soundbright is the place to go.
19 February 2024
Unprompted review
Reply from Soundbright
Matt, thank you for your glowing review! We're thrilled to hear about your exceptional experience with Ariel and our team. We strive to combine top-quality products, unbeatable pricing, and unparalleled service to support our customers' hearing needs.
Your endorsement means the world to us, and we're so glad you chose us for your hearing solutions. We're here whenever you need us, ready to assist with the same level of care and support you've come to expect. Should you need anything, please do not hesitate to reach out to us. Happy hearing! -Samantha, Customer Success Team
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