I do not hesitate putting the device on. I generally will will use the lowest setting. I am adjusting to back ground sound. At this time, I sometimes have a hard time when having a conversation. I kno... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Need to better Operate between programs. Sound quality pretty good. Probably better with feature manipulation. Problem: seems not to hear phone calls or respond to callers. Is there an.app?
Company replied
When my Soundbright aids arrived I took out the aids I 'd been using about a month and put in the Soundbright minis. The difference was night and day! The background noise which had been present was... See more
Company replied
I bought the Horizon hearing aids, after trying several other brands of self help hearing aids. These are by far the best I’ve used. The fit is comfortable and discrete. They provide clear, articulat... See more
Company replied
Company details
Written by the company
Soundbright offers advanced FDA-registered digital hearing aids starting at $99 — no prescription needed, no audiologist appointment required. Every order comes with a 45-day money-back guarantee. If it's not right for you, send it back for a full refund. The reviews below will tell you the rest.
Our Promise to You
Written by the company
- 45-Day Money-Back Guarantee
- Not satisfied? Send it back within 45 days for a full refund. No hoops, no hassle.
- Real Speech Clarity at Every Price
- Every Soundbright device is FDA-registered and built to help you hear conversations clearly again — not just make things louder.
- Start Small, Upgrade Anytime
- Try the Mini at $99. If you decide you want more features down the road, upgrade to Discovery or Horizon Pro — and what you already paid comes with you.
Contact info
2000 S Colorado Blvd Suite T1-7300, 80222, Denver, United States
- (855) 625-4327
- info@soundbright.com
- soundbright.com
Better Hearing Made Simple
4.2
Great
203 reviews
Replied to 47% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast and friendly service
The hearing aids arrived faster than expected and I was able to get a real person on the phone to answer all my questions. I liked having a representative walk me through the different options and technologies. My hearing is improving already!
15 January 2024
Unprompted review
Reply from Soundbright
Camille, thank you for sharing your experience! We're thrilled to hear that your hearing aids arrived quickly and that our team could provide the support you needed right away. It's great to know you found value in discussing the various options and technologies with us and even better to hear that you're already experiencing improvements in your hearing.
We're here for you anytime you have more questions or need further assistance. Your satisfaction and hearing success are our top priorities. Happy hearing! -Samantha, Customer Success Team
I placed an order on February 1st
I placed an order on February 1st. Received an order number but no shipping confirmation, after two weeks I called customer service. Answer was I don't have an order, I gave the rep the order number and after further investigation he found it and stated that the order was mis-filed. Anyway, he told me he would get the order processed and I would receive a confirmation, week later no confirmation. I placed a call and had to leave a message, no call back. Following day I placed another call and was told by the computer recording to leave my info and one of their wonderful customer service associates would get back to me... still waiting.
22 February 2024
Unprompted review
Reply from Soundbright
Salvador, thank you for taking the time to voice your concerns. We are very sorry to learn about your negative experience with our services. I looked into your records and it appears the new hearing aid order was incorrectly linked with an old account. I understand that you contacted us regarding the issue and I regret that the issue was not resolved at that time. Unfortunately, there was another bug in our system that delayed the case order from being placed until 2/26. This prevented your recent order from being processed and fulfilled in a timely manner, despite reaching out to our team. I want to assure you that this is not reflective of the level of service we strive to provide to our valued customers like yourself.
Because this is not the type of service we pride ourselves on, we refunded you for the order you received. Should you need anything moving forward, please do not hesitate to reach out to us. Happy hearing! -Samantha, Customer Success Team
this is what happened to me when i…
this is what happened to me when i ordered your hearing aids. first pair only the right ear worked. was sent a second pair the left ear worked but not the right. third pair neither one worked. this was
all with in a three week well with in th 45 day that pair back been trying to get my money back for SIX MONTHS be careful! you may never see you money again.
25 July 2022
Unprompted review
Reply from Soundbright
Wimdell, thank you for taking the time to voice your concerns. We are very sorry to learn about your negative experience but please know that our team has been working hard to get you your refund. There is an open investigation with UPS as we have not yet received the devices. We will know more tomorrow. All the best! -Sami, Customer Success Team
My experience was a good one
My experience was a good one. Everyone was very helpful and showing concern to resolve the problem not just trying to sell me a hearing aid. I am going to an ENT to find out why the hearing aids didn't work for me. I may have another problem.
26 May 2022
Unprompted review
Reply from Soundbright
Hi Ronnie! Thank you so much for taking the time to leave us an online review. We sincerely appreciate the positive feedback and we are thrilled to hear about your good experience. If you get medical clearance from your ENT, feel free to give us a call back to get you started. Please do not hesitate to reach out to us if you need anything. Happy hearing!- Sami, Customer Success Team
Job well done! OJPatrick explained things well and I…
Patrick explained things well and I learned some adjustments on the aides. Well done.
16 May 2022
Unprompted review
Reply from Soundbright
Hi Doug! Thank you so much for taking the time to leave us an online review. We sincerely appreciate the positive feedback about Patrick and we are thrilled to hear that you have been learning more about your new hearing aids. Please do not hesitate to reach out to us if you need anything. Happy hearing! -Sami, Customer Success Team
Kairey Mitchell was very helpful and…
Kairey Mitchell was very helpful and informative.
14 May 2022
Unprompted review
Reply from Soundbright
Hi Richard! Thank you very much for taking the time to leave us an online review. We sincerely appreciate the positive feedback about Kairey. Please do not hesitate to reach out to us if you need anything. Happy hearing! -Sami, Customer Success Team
Very positive and informative phone…
Very positive and informative phone conversation today. Reviewed every concern that I had previously sent to the original salesperson. Agent promised to continue working with me to guarantee a good relationship with my expensive hearing aids.
12 May 2022
Unprompted review
Reply from Soundbright
Hi Michael! Thank you very much for taking the time to leave us an online review. We are thrilled to hear that our team is working hard to find the right solutions for you and make sure your hearing aids are working properly. Please do not hesitate to reach out to us if you need anything. Happy hearing! -Sami, Customer Success Team
Good communication.
I had an easy conversation with someone who seems interested in my welfare. She was clear and made sure I understood her instructions.
20 April 2022
Unprompted review
Reply from Soundbright
Hi Jim! Thank you very much for taking the time to leave us an online review. We sincerely appreciate the positive feedback about our services and we are thrilled to hear that you enjoyed your conversation with our team. Please do not hesitate to reach out to us if you need anything. Happy hearing! -Sami, Customer Success Team
Unexpectedly shut down
We almost got it all but she run out of time. - I had gotten up but made a mistake and I shut things down and I lost the use of the vibe app. Eventually I will be happy when I get this back running.
15 April 2022
Unprompted review
Reply from Soundbright
Hi Gerlad! Thank you very much for taking the time to leave us an online review. I understand your appointment ran out of time before you could finish setting up the app. Please let us know if you need an additional appointment to help you through this. Happy hearing! - Sami, Customer Success Team
Phone Orientation for my new hearing aids
My phone orientation went very smoothly. I'm thankful that my daughter was here to help me. We got things set up and questions answered. I'm excited to start hearing better! Thank you so much!
12 April 2022
Unprompted review
Reply from Soundbright
Hi LeeAnn! Thank you so much for taking the time to leave us an online review. We are very happy to learn that we were able to get you set up and answer all of your questions. Please do not hesitate to reach out to us if you need anything. Happy hearing! -Sami, Customer Success Team
Thank you for helping my mom hear again!
Kairey was extremely nice and very accommodating to us regarding some issues we kept running into trying to make an appointment to get trained on using the hearing aids. She explained everything extremely well (very knowledgeable about the hearing aids, how to care for them, the warranty, plus more) and, also, forwarded a recap of everything that we went over which I appreciate very much.
The hearing aids are completely easy to use, along with the app, also. They are so small and inconspicuous that my friend thought they had fallen out of my mom’s ears! My mom no longer has to keep asking what someone is saying and doesn’t have to have the tv on an extremely high volume! Thank you so much, Kairey!
I’d, also, like to thank Derek, the sales person, who helped walk us through the sale to help us pick out the best hearing aids for mom’s needs. He was very knowledgeable about all aspects from the types of hearing aids available to helping us get a loan for my mom.
2 April 2022
Unprompted review
Reply from Soundbright
Hello Deborah! Thank you so much for taking the time to leave us an online review. We sincerely appreciate the positive feedback about our knowledgeable and friendly team, Derrick and Kairey. It makes us thrilled to learn about your positive experience and that the new hearing aids have been easy to use for your mom. Please do not hesitate to reach out to us if you need anything. Happy hearing! - Sami, Customer Success Team
Reply from Soundbright
Hi Robert! Thank you so much for taking the time to leave us an online review. We sincerely appreciate the positive feedback about your consultant. Please do not hesitate to reach out to us if you need anything. Happy hearing! - Sami, Customer Success Team
I have gained more info from Kairey…
I have gained more info from Kairey again & I appreciate her help. I have been having an everyday problem with the left ear, the device keeps slipping out of my ear, so she has suggested new wires, I look forward to changing them. As I work with them in my ears all day I am still concerned about the ‘wind noise’ in my ears. I have it turned down to -6, but I still hear it.
18 February 2022
Unprompted review
Reply from Soundbright
Hi Patricia! Thank you very much for taking the time to leave us an online review. We are very happy to learn that Kairey has been so helpful to you. I understand she went over the wind and noise programs and is sending you new receiver wires that will help as well. Please do not hesitate to reach out to us if you need anything. Happy hearing! - Sami, Customer Success Team
Very caring Representative
Noah was very patient in explaining how to use the heating sides and gave me many things I could do in order to maximize my experience. Hopefully they work out as I do like the hearing aides
18 February 2022
Unprompted review
Reply from Soundbright
Hi! Thank you very much for taking the time to leave us an online review. We sincerealy appreciate the positive feedback about Noah. It makes us happy to know he was helpful to you and gave you tips to maximize your experience. Please do not hesitate to reach out to us if you need anything. Happy hearing! -Sami, Customer Success team
Reply from Soundbright
Hi Robert!
Thank you very much for taking the time to leave us an online review. We appreciate the positive feedback about our team being helpful and answering your needs. Please do not hesitate to reach out to us if you need anything. Happy hearing! -Sami, Customer Success team
Wonderful customer service
Jan has been wonderful by being so flexible with schedules. She was so enjoyable in her instructions and friendly.
14 February 2022
Unprompted review
Reply from Soundbright
Hi Susan! Thank you very much for taking the time to leave us an online review. We sincerely appreciate the positive feedback about Jan and our services. Please do not hesitate to reach out to us if you need anything. Happy hearing! -Sami, Customer Success Team
This was a follow up appointment for my…
This was a follow up appointment for my feedback on my hearing devices. Kairey Martell was very helpful in listening to my concerns in reference to the different environments and She accomplished with me on the phone. I can't say enough about Signia Hearing Devices
and all the polite knowledgeable people at Hear.com.
8 February 2022
Unprompted review
Reply from Soundbright
Hi Robert! Thank you very much for taking the time to leave us an online review. We sincerely appreciate the positive feedback about Kairey and our polite and knowledgeable employees. And we are thrilled to know our team was very helpful to you during your hearing aid journey. Please do not hesitate to reach out to us if you need anything. Happy hearing! -Sami, Customer Success Team
The hearing aids did not fit me…
The hearing aids did not fit me correctly, nor did I see a positive improvement with them in my ears. Noah McIntyre worked with Page and I to make them work.
Today I cancelled my order. I am retired from 50+ years of executive management at Motorola, Bell South and Legal Document Services in capacities of Regional Sales Manager to Vice President to President of my own Company. I know talent when I am in the presence of hugh talent. Noah McIntyre is very talented and was a pleasure was a pleasure in our experience. Thank you, David Comrie.
8 February 2022
Unprompted review
Reply from Soundbright
Hi David! Thank you for taking the time to leave us an online review and voice your concerns. I am very sorry to hear that our hearing aids did not fit you or suit your needs. We appreciate the positive feedback about Noah and we are thrilled to hear that he was so helpful to you during this process. Should you wish to return to our services, our doors are always open to you!
All the best,
Sami and the Customer Success Team
Dedication, a positive reflection on your company.
Noah is and has been EXTREMELY patient and helpful checking in with us weekly to solve issues with the remote control for volume. He is very professional meeting his scheduled appointment times and getting to know his clientele and their individual situations. His personality and dedication is a positive reflection on your company.
19 January 2022
Unprompted review
Reply from Soundbright
Hi Bob! Thank you so much for taking the time to leave us an online review. We sincerely appreciate the positive feedback and are very happy to hear that you not only enjoyed our services but that Noah was so helpful in your experience with us. Please do not hesitate to reach out to us. Happy hearing! -Sami, Customer Success Team
Very helpful
Very helpful, informative and in depth explanation of of the hearing aides work.
Very helpful and smooth explanation of the app, how to use it and how to play around with the settings to suite my needs.
All in all a wonderful experience, and I am very happy with my hearing aides.
13 January 2022
Unprompted review
Reply from Soundbright
Hi Pia! Thank you so much for taking the time to leave us an online review. We are very excited to hear that you had a wonderful experience and that you are happy with your new hearing aids. We sincerely appreciate the positive feedback. Please do not hesitate to reach out to us if you need anything. Happy hearing! - Sami, Customer Success team
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