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Spa Motors (Mid Wales) Limited Reviews 

531
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 129 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being highly professional, knowledgeable, and friendly, often highlighting a no-pressure sales approach. Many people appreciate the smooth and efficient service, noting excellent communication throughout the purchasing process and beyond. Reviewers are also very satisfied with the quality of the vehicles, often describing them as well-prepared and exactly as expected. However, some customers also noted concerns regarding vehicle details or condition upon purchase. These experiences included discrepancies between advertised features and actual delivery, and some encountered unexpected maintenance needs or issues with the car's condition shortly after buying.

What people talk about most

Staff

People report positive experiences with staff, consistently highlighting their helpfulness, professionalism,... See more

Service

Customers consistently note positive experiences with service, often highlighting the helpfulness and... See more

Product

Clients share positive opinions on product, with many expressing satisfaction with their new vehicles,... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the helpful, patient, and... See more

User experience

Customers had positive experiences with the user experience, often describing the process as easy,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have recently purchased our third vehicle in 18 months from Spa Motors in Hereford for our company fleet. We don't go anywhere else as Simon provides us with such a great service every time! Always... See more

Rated 5 out of 5 stars

I walked into Spa Motors, Llandrindod looking for an automatic only and was greeted warmly by Ryan who was knowledgable, helpful, but also didn’t make me feel pressured to buy - thus making me feel co... See more

Rated 5 out of 5 stars

unusual for a car sales unit - there was no sales pressure - i was allowed to look around the car alone - and organise a test drive in a time to suit me.the process all the way through - made me feel... See more

Company replied

Rated 5 out of 5 stars

Simon at Spa Motors in Hereford, couldn’t have been more helpful! Polite and thorough at every stage with great communication! Highly recommend and we love our new car

Company replied


Company details

  1. Car dealer

Written by the company

We are a family run business with over 40 years experience in the motor trade. All of our vehicles undergo stringent Pre delivery inspections and service inspections before they leave us to guarantee they meet our very high standards. All of our vehicles also come with a minimum 6 months of MOT and our comprehensive 3 month/3000 mile warranty. We currently have two branches. One in Llandrindod Wells, LD15EB and one in Brecon LD3 8BT. We can also offer MOT's and any other service work to all comers, not just Sales customers. Please check out our Facebook for up to date Spa Motors news and the first place to see all new stock. https://www.facebook.com/Spamotorsmidwaleslimited/


Contact info


4.9

Excellent

TrustScore 5 out of 5

531 reviews

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No recent history of asking for reviews

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Replied to 50% of negative reviews

Typically replies within 2 weeks

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4.9

All reviews

(531)

109 reviews in the last 12 months

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Rated 5 out of 5 stars

Great customer service

I recently purchased my car from this dealership, and I’m extremely happy with the experience. Simon, the salesperson, is a true professional. When I first visited just to view the car, he immediately offered me a test drive—something rare these days, as most places require you to book an appointment. I liked the car and placed a deposit on the spot.

A week later, when I went to collect the car, a well-known UK public platform showed discrepancies in the mileage. The director of the company personally travelled 1.5 hours to meet me and resolved the matter within two hours by contacting the platform and providing the necessary evidence.

The car is running perfectly, and I’m very pleased with the service I received. I would 100% recommend this dealership.

4 July 2025
Unprompted review
Rated 5 out of 5 stars

Top team at Spa Motors

Joe was great to deal with. Sorted everything that I asked for before collection and made it an easy process. Great team to deal with.

11 August 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

I recently purchased a new car from spa motors Hereford. Simon was so helpful and knowledgable throughout the whole process, very friendly and always there to answer any questions or queries I had making the whole process much easier.
Would highly recommend spa motors for anyone looking to buy a new car. Excellent customer service. Thank you.

29 July 2025
Unprompted review
Rated 5 out of 5 stars

great service

great service, fair price given for part ex.
Had a problem with my new vehicle but this was sorted promptly by the team.

14 July 2025
Unprompted review
Rated 5 out of 5 stars

Great service and would use them again

I went to the Hereford branch having seen a Isuzu D-Max I thought met what I was after.

Simon Walker provided a great service and it wasn’t pushy sales tactics which I liked.

I test drove the vehicle but decided it was too expensive so left it but soon after saw another one at another branch that met my needs. Simon was happy to travel to Llandod to provide continuity of person but in the end it was moved to Hereford anyway and eventually purchased it. No issues with the vehicle and they sorted out a couple of points that needed dealing with.

Spa (Simon) made the purchase process easy and overall it was a very positive experience.

17 July 2025
Unprompted review
Rated 5 out of 5 stars

Had a really good experience with Spa…

Had a really good experience with Spa Motors. Simon was especially helpful and made the whole process easy and stress-free. The car was exactly as described and in great condition. I’m really happy with my purchase and would definitely recommend them to others.

1 July 2025
Unprompted review
Rated 5 out of 5 stars

fantastic sales service from Joe…

fantastic sales service from Joe Bayliss. The whole process was very smooth and stress free. He listened to what I needed in terms of weight for towing a caravan and the tow bar was fitted swiftly. He was so helpful with the test drive and supported me to try an automatic for the first time in my life and I was a bit apprehensive but he was calm and gave me confidence to try it. He went over and above to deliver it to my door and take away my old car in part ex. Thank you Joe. I would buy from him again.

17 July 2025
Unprompted review
Rated 5 out of 5 stars

Simon, Hereford Branch

Had a really smooth and pleasant experience buying my car at Spa Motors.
Simon was fantastic -friendly,
knowledgeable, and easy to talk to. He took the time to walk me through my options and made sure I was comfortable with everything before making a decision.
The process felt honest and straightforward.
I'm really happy with my new car and would definitely recommend Spa Motors to anyone looking for great service and a quality vehicle.

19 June 2025
Unprompted review
Rated 5 out of 5 stars

Would recommend and use again, great friendly service

No pushy sales, given time to look around and test drive, lots of great quality cars available and we chose a different car that we visited to view, choosing which one was the most difficult of our experience with Spa and Joe was very helpful making this a very pleasant experience, and arranging for a tow bar to be fitted within a few days too

11 July 2025
Unprompted review
Rated 5 out of 5 stars

service and staff when we…

Great service and staff when we purchased our Mercedes this week. Couldn’t have asked for more help from the staff everything went through smoothly

5 July 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely super

Absolutely super, Joe was excellent. A very professional showroom and we simply love our vehicle. The driver who delivered our car was also engaging and professional. Great job!!

15 July 2025
Unprompted review
Rated 5 out of 5 stars

Great experience with Spa Motors

Called into the Hereford branch as passing. Great selection of cars on offer. Simon was extremely helpful and straightforward to deal with. I am very happy with my new car and the service provided by Spa Motors.

26 June 2025
Unprompted review
Rated 5 out of 5 stars

Ryan - excellent member of staff

Ryan was extremely pleasant and helpful. i had a good experience at Spa and I hope that my new vehicle will prove to be a good buy. The whole transaction was very quick and efficient.
Thank you - Wyn Jones

7 July 2025
Unprompted review
Rated 5 out of 5 stars

Really great team of salesman Elliot…

Really great team of salesman Elliot and Simon here at spa motors. Really helpful and informative.
Would definitely recommend buying a vehicle, I dealt with Elliot Williams he was excellent and very knowledgeable. Very happy with my new car and mr
Experience at spa motors ☺️
Emily Gordon

1 July 2025
Unprompted review
Rated 5 out of 5 stars

I have been viewing the vehicle I…

I have been viewing the vehicle I wanted for a while and decided to go for it!..Wasn’t sure at first about Joe, 🤣, but after meeting him travelling all the way from Birmingham to Hereford, he put my mind at rest..👌🏾😊.
After returning again a few days later, I was met with the same service and was looked after by the team.
I ❤️ my new vehicle..😊

23 June 2025
Unprompted review

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