Banner for Spa Motors (Mid Wales) Limited

Spa Motors (Mid Wales) Limited Reviews 

531
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 129 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being highly professional, knowledgeable, and friendly, often highlighting a no-pressure sales approach. Many people appreciate the smooth and efficient service, noting excellent communication throughout the purchasing process and beyond. Reviewers are also very satisfied with the quality of the vehicles, often describing them as well-prepared and exactly as expected. However, some customers also noted concerns regarding vehicle details or condition upon purchase. These experiences included discrepancies between advertised features and actual delivery, and some encountered unexpected maintenance needs or issues with the car's condition shortly after buying.

What people talk about most

Staff

People report positive experiences with staff, consistently highlighting their helpfulness, professionalism,... See more

Service

Customers consistently note positive experiences with service, often highlighting the helpfulness and... See more

Product

Clients share positive opinions on product, with many expressing satisfaction with their new vehicles,... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the helpful, patient, and... See more

User experience

Customers had positive experiences with the user experience, often describing the process as easy,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have recently purchased our third vehicle in 18 months from Spa Motors in Hereford for our company fleet. We don't go anywhere else as Simon provides us with such a great service every time! Always... See more

Rated 5 out of 5 stars

I walked into Spa Motors, Llandrindod looking for an automatic only and was greeted warmly by Ryan who was knowledgable, helpful, but also didn’t make me feel pressured to buy - thus making me feel co... See more

Rated 5 out of 5 stars

unusual for a car sales unit - there was no sales pressure - i was allowed to look around the car alone - and organise a test drive in a time to suit me.the process all the way through - made me feel... See more

Company replied

Rated 5 out of 5 stars

Simon at Spa Motors in Hereford, couldn’t have been more helpful! Polite and thorough at every stage with great communication! Highly recommend and we love our new car

Company replied


Company details

  1. Car dealer

Written by the company

We are a family run business with over 40 years experience in the motor trade. All of our vehicles undergo stringent Pre delivery inspections and service inspections before they leave us to guarantee they meet our very high standards. All of our vehicles also come with a minimum 6 months of MOT and our comprehensive 3 month/3000 mile warranty. We currently have two branches. One in Llandrindod Wells, LD15EB and one in Brecon LD3 8BT. We can also offer MOT's and any other service work to all comers, not just Sales customers. Please check out our Facebook for up to date Spa Motors news and the first place to see all new stock. https://www.facebook.com/Spamotorsmidwaleslimited/


Contact info


4.9

Excellent

TrustScore 5 out of 5

531 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(531)

109 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service

We made and appointment to meet Elliot at Hereford and he took us for a spin in an automatic. I've never driver one and my son is learning to drive in one. We were very well looked after. Their coffee is amazing!! Elliot was calm and thorough and we had a very good experience. Very happy with our purchase and the customer service we received. Highly recommend!

6 May 2025
Unprompted review
Rated 5 out of 5 stars

Complete Satisfaction x 3!

My daughter, her husband and myself arrived back in the UK needing 3 family cars. Elliot took the time to listen to each of our needs which were all different and showed us each multiple options pointing out the pros and cons of each.
After we made our selections he was patient while we sorted our finances and ensured each car was ready to pick up when we needed it.
I am absolutely certain the next time we needed a vehicle, Elliot at Spa Motors will be our first stop.

3 June 2025
Unprompted review
Rated 5 out of 5 stars

I have never bought a car from Spa…

I have never bought a car from Spa before. I visited to browse their selection of vehicles suitable to tow a horse trailer.

Joe Bayliss asked me a number of questions as he showed me the available vehicles. He suggested that I should look at a Discovery which was held by their Herefordshire branch. I liked the look of it and he arranged for it to be brought over that afternoon. I ended up buying it.

Joe exhibited the highest professional standards and was courteous and knowledgeable. He made the process easy to understand, straightforward and efficient. What has been painful in the past definitely wasn't here.

He kept me informed over the next few days as to the state of readiness and I picked up the vehicle within the timelines he had described.

24 June 2025
Unprompted review
Rated 5 out of 5 stars

Nicely laid out website

Nicely laid out website, with plenty of car options for our range and price. Showrooms were fairly local to us, but chose to visit Hereford, as they had the make and model we were looking for.
Elliot our salesman, introduced us to the car and left us alone to explore the features to see if it was right for us. No pressure sales, just a good honest advice and knowledge provided. Decision made and the purchase process was straightforward and open. The car was serviced and prepared and after a few days, taken to Spa Motors Brecon site, for an easier pick up by us. Very happy with the process from start to finish and have no hesitation in recommending Spa Motors to anyone looking for vehicles in our area.

12 June 2025
Unprompted review
Rated 5 out of 5 stars

Customer service

Hi everyone
I am not usually the type to leave reviews negative or positive but in this case I will make an exception

Dealt initially with Carwyn then when visiting the garage for viewing a young gentleman man named Joe showed me around the vehicle.
Don’t let the youth of these two guys let you believe that customer service would suffer because of that , from the very first conversation to the handing over of the keys was faultless. Not at all pushy or impatient.

I am hoping this Truck will see my working life out but if it doesn’t I will be making a return visit to Soa Motors .

24 June 2025
Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service. A huge thank you to Elliott - showed us a great range of vehicles and really pleased with our final choice. Walked us through the process step by step - great communication and support; nothing was too much trouble. Looking forward to happy motoring - thank you Spa and Elliott.

19 June 2025
Unprompted review
Rated 5 out of 5 stars

Ryan Lawrence

Can’t thank Ryan enough from the Llandrindod depot for a hassle free purchase of our new Peugeot 3008. His attitude and customer service was absolutely outstanding from start to finish. I will definitely be recommending Spa Motors to friends and family.

13 June 2025
Unprompted review
Rated 5 out of 5 stars

New car with spa motors

I've just bought my new range rover velar from spa motors. Ryan their sales executive was very patient with me with my test drives and making sure I had everything I needed. Ryan didn't waste any time with helping me with my finance agreement and making sure everything was correct. I'll definitely be back to buy my next motor in the future. Thanks very much Spa Motors & Ryan

23 May 2025
Unprompted review
Rated 5 out of 5 stars

First class service

First class service, this is the 2nd vehicle we have had off Spa Motors, dealt with Ryan, really helpful, nothing was too much bother. Would highly recommend

6 May 2025
Unprompted review
Rated 5 out of 5 stars

Whole experience was fantastic

Whole experience was fantastic. Simon was brilliant throughout. A great selection of vehicles made my choice quite difficult. So pleased with the car, 3 years old but like new. The process was very quick and easy, communication was brilliant. I would recommend this dealership without hesitation. Thanks you.

20 April 2025
Unprompted review
Rated 5 out of 5 stars

I recently purchased a car from Spa…

I recently purchased a car from Spa Motors Hereford and had the pleasure of dealing with Simon Walker throughout the process.

From start to finish, Simon was absolutely amazing, professional, friendly, and incredibly helpful. His customer service was second to none, making the entire experience smooth and stress-free.
It's rare to find such genuine care and attention these days, and I truly appreciate the effort he put in.

I would highly recommend Spa Motors Hereford, and especially Simon if you're looking for excellent service and a trustworthy dealership!

14 May 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service from Spa motors

Excellent service from Spa motors, my father and daughter have always used this company. This was my first purchase from them, no complaints what so ever. Very helpful, made the purchase so very smooth.
Thank you Elliot

10 April 2025
Unprompted review
Rated 5 out of 5 stars

Great Service, highly recommend

Great service again from the guys in the Llandrindod Wells branch, in particular Rob Doherty. The vehicle was immaculate when handed over to me and the company’s after care is also delivered to the same high standard.

10 March 2025
Unprompted review
Rated 5 out of 5 stars

A good experience with Spa Motors

Lewis king ( sales controller ) is an excellent asset to the company, as a new customer I felt valued and respected, he informed me at all stages of the purchase and at each level, with that in mind it will encourage me to go back for future purchases. Highly recommended

23 April 2025
Rated 1 out of 5 stars

Zero stars but no option to change!!

Zero stars but no option to change!!
Absolute incompetence from beginning to end!
Very bad experience purchasing a car. Was leaking break fluid & tyre pressure grossly under inflated as well as other major faults when checked at a repayable garage. Customer service on the day of purchase like a circus!
I sincerely do not recommend this company unless you are desperate!!

7 February 2025
Unprompted review
Spa Motors (Mid Wales) Limited logo

Reply from Spa Motors (Mid Wales) Limited

Hi Sue, it is disappointing to read your feedback on the vehicle that you purchased and our customer service, as when you last spoke to one of our directors you were open to us completing the required repairs, and it was also confirmed that the vehicle was safe to use - we were happy to complete the work at no cost to you, and this of course still stands if you would like to contact us.
When you purchased the vehicle, it was an exceptionally busy day, and our team were assisting many customers within the showroom. As I'm sure you can appreciate, we do our absolute best to keep waiting times to an absolute minimum, but there are sometimes occasions where there are multiple customers, and we work hard to continue to provide our usual high level of customer service.
As mentioned, we are more than happy to complete the repairs for you and hope to hear from you in due course.
Spa Motors.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look