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Spa Motors (Mid Wales) Limited Reviews 

531
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 129 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being highly professional, knowledgeable, and friendly, often highlighting a no-pressure sales approach. Many people appreciate the smooth and efficient service, noting excellent communication throughout the purchasing process and beyond. Reviewers are also very satisfied with the quality of the vehicles, often describing them as well-prepared and exactly as expected. However, some customers also noted concerns regarding vehicle details or condition upon purchase. These experiences included discrepancies between advertised features and actual delivery, and some encountered unexpected maintenance needs or issues with the car's condition shortly after buying.

What people talk about most

Staff

People report positive experiences with staff, consistently highlighting their helpfulness, professionalism,... See more

Service

Customers consistently note positive experiences with service, often highlighting the helpfulness and... See more

Product

Clients share positive opinions on product, with many expressing satisfaction with their new vehicles,... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the helpful, patient, and... See more

User experience

Customers had positive experiences with the user experience, often describing the process as easy,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have recently purchased our third vehicle in 18 months from Spa Motors in Hereford for our company fleet. We don't go anywhere else as Simon provides us with such a great service every time! Always... See more

Rated 5 out of 5 stars

I walked into Spa Motors, Llandrindod looking for an automatic only and was greeted warmly by Ryan who was knowledgable, helpful, but also didn’t make me feel pressured to buy - thus making me feel co... See more

Rated 5 out of 5 stars

unusual for a car sales unit - there was no sales pressure - i was allowed to look around the car alone - and organise a test drive in a time to suit me.the process all the way through - made me feel... See more

Company replied

Rated 5 out of 5 stars

Simon at Spa Motors in Hereford, couldn’t have been more helpful! Polite and thorough at every stage with great communication! Highly recommend and we love our new car

Company replied


Company details

  1. Car dealer

Written by the company

We are a family run business with over 40 years experience in the motor trade. All of our vehicles undergo stringent Pre delivery inspections and service inspections before they leave us to guarantee they meet our very high standards. All of our vehicles also come with a minimum 6 months of MOT and our comprehensive 3 month/3000 mile warranty. We currently have two branches. One in Llandrindod Wells, LD15EB and one in Brecon LD3 8BT. We can also offer MOT's and any other service work to all comers, not just Sales customers. Please check out our Facebook for up to date Spa Motors news and the first place to see all new stock. https://www.facebook.com/Spamotorsmidwaleslimited/


Contact info


4.9

Excellent

TrustScore 5 out of 5

531 reviews

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No recent history of asking for reviews

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Replied to 50% of negative reviews

Typically replies within 2 weeks

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4.9

All reviews

(531)

109 reviews in the last 12 months

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Rated 5 out of 5 stars

Service and quality at Spa Motors

Elliot liaised with me via messaging, whilst I am apprehensive about remote vehicle purchase, I sent Elliot numerous questions and concerns. He answered all messages timely and precisely raising my confidence, especially with commitments. Elliot went over and above his job as sales and provided a much valued service, truth and honesty, a very rare trait.
I would recommend Elliot to supply a vehicle with trust and service and delighted that Spa Motors support their staff to deliver customer, care, service and quality vehicles. I will find it difficult not to buy my next vehicle at Spa and recommend anyone looking for a vehicle to consider checking out Spa Motors first.

11 April 2025
Unprompted review
Rated 5 out of 5 stars

Efficient & Quality

This is the 4th vehicle I have bought from Spa in Hereford I have dealt with Elliot everytime and he is efficient and solution focused, he has also turned around every request in a short space of time.
Very pleased with every vehicle and the quality of customer service I have received from Elliot is outstanding!

28 March 2025
Unprompted review
Rated 4 out of 5 stars

Very helpful

Was greeted by Carwyn, he was very polite and was more than happy to show me round what vans they had and answer any questions I had

21 January 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant service from Simon, Hereford

Cannot thank Simon, at the Hereford branch, enough! He made changing our family car so easy and stress free! Unlike previous experiences with other companies! From the moment I stepped onto the forecourt Simon was super friendly, professional, honest and so helpful. Nothing was too much trouble and helped us find our perfect car. Simon is so knowledgable and actually knows what he’s talking about, was so confident and no question was too much for him. Thank you so much Simon! True asset to Spa Motors, Hereford! So busy but never once put us on the back burner or made us feel to be waiting, despite cha hing our minds on a few occasions. Well done Simon

15 March 2025
Unprompted review
Rated 5 out of 5 stars

Simon was great to deal with

Simon was great to deal with. He helped me and my partner get into our car within 6 hours of enquiring.

He was diligent, quick and very personable.

The car we’ve had from him has been fab!

Can’t recommend him enough!

3 March 2025
Unprompted review
Rated 5 out of 5 stars

Carywn - Very helpful, will return for sure!

Carwyn welcomed me with open arms to the Brecon branch and was the reason I stayed looking for a new car with them.

He gave me a very good price for my old car and gave me a wide range of cars to select from based on my requirements and I couldn’t be happier with what I have right now.

He is a credit to the Brecon team and I will be coming back to him when I’m ready to swap cars again! Thank you

21 February 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend

After purchasing a car for myself my partner then decided she needed a new car. Cannot thank Carwyn enough from transferring the car from another garage to our local one to the ease of the sale. Top work and would highly recommend. Thank you Carwyn

19 March 2025
Unprompted review
Rated 5 out of 5 stars

Simon

Had great experience with Simon from choosing a new car and to exchange with the old car, he was extremely patient and helpful.

25 March 2025
Unprompted review
Rated 5 out of 5 stars

Elliott an absolute top sales man

Second time dealing with Elliott and Spa Motors. From the start his engagement and customer experience was delightful. Our requests, timeframe on collection where meet without any issues. An absolutely credit to the company.

Fully recommend, him and Simon

7 March 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service At Hereford Spa Motors

We were greeted by Simon on arrival who was extremely helpful as we wanted to view a vehicle that hadn't been prepared yet, but we had been told about by Spa Motors in Brecon. He brought the vehicle out to us and aloud us to look round it at our leisure.
Simon couldn't be more helpful and went above and beyond to help us out as we also decided to have a Canopy made and fitted by Rhayader 4x4.
We were kept informed at all stages of the purchase and we would highly recommend Spa Motors. Thank you for your excellent Customer Service.

21 March 2025
Unprompted review
Rated 5 out of 5 stars

Very, very happy with my new car!

I’m now a proud owner of a fantastic Disco Spot - great spec and a great price! Experienced a seamless service from beginning to end from Spa Motors, Brecon. Thank you Lewis for sorting everything out. Can’t recommend highly enough.

25 February 2025

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