Spark Reviews 

446
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 229 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff and installation teams for being professional, friendly, and efficient, ensuring a smooth process from start to finish. Many highlight the excellent service and communication, noting that explanations were clear and the overall user experience was pleasant. People are delighted with the product, finding installations quick, tidy, and delivering as promised. However, some customers also noted that certain sales representatives were perceived as pushy during initial consultations. Additionally, a few people experienced delays with scaffolding removal after installation or faced challenges with after-sales support and contractor scheduling, leading to frustration and extended waiting times.

What people talk about most

Staff

People report positive experiences with staff, consistently describing them as professional, friendly, and... See more

Service

Reviewers mention positive feedback about service, with many describing it as excellent from start to finish,... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting excellent communication,... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the professionalism and... See more

Product

Users describe positive interactions with the product, with many expressing satisfaction with their solar... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very happy with Spark. We are in Cornwall and our Surveyor, Jason, has been amazing throughout. Responds very quickly to any queries and certainly knew what he was talking about when he first came out... See more

Company replied

Rated 5 out of 5 stars

We placed out order and got solar installed within two weeks! The staff on the phone and out sales re Oakley was amazing. Everyone from the installation staff to the scaffolders was professional, frie... See more

Company replied

Rated 5 out of 5 stars

Really pleased with service we have received from Spark. Through the whole process of installing solar panels from initial survey through to ordering,installation and set up the whole Spark team have... See more

Company replied

Rated 5 out of 5 stars

Spark done amazing job. Instalation was smooth and everything working nicely. I started saving money from first day. Also they explained me everything and on the end of the day, there wasn't any wo... See more

Company replied


Company details

  1. Solar Energy Company

Written by the company

The Spark vision is to take the standards of the residential solar industry and redefine them. Founded by a team with 5 decades of experience, our goal is prioritising both products and service and placing the customer at the forefront of our ethos. We don’t offer off-the-shelf solar systems. Instead, we have curated a range of panels, batteries, and inverters for their blend of optimal performance and assured quality. We have chosen products that allow us to ensure that every system Spark installs is excellent as standard, seamlessly blending high-quality solar into a bespoke system that is tailored exclusively to you.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

446 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(446)

224 reviews in the last 12 months

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Rated 5 out of 5 stars

Recently had Solar installed by Sparks

Recently had Solar installed by Sparks.
The salesman Jonathan came out at the agreed time and went through everything in detail. Was very professional and polite.
We had our date booked in, however on the day of installation their van broke down and they had to reschedule. This was done very quickly and they came out two days later due to it being the weekend.
On the day of installation they arrived on time and got straight to work. They were friendly and hardworking. They would sing as they worked, sadly not the best singers but the song choice was good.
There was a part missing from the order so they were unable to complete all of the work on that day and another team came out a few days later and fitted the part with no issues.
I had to do a little bit of chasing up to find out what time the second team would be coming out to fit the missing part. They came out around 19:30, I must admit I didn’t think they would be coming out that late. But they did and I was very appreciative of them coming out to finish the work. The electrician called Tony took the time to run through the app which was a big help.
Every is installed and working as it should.
Very pleased that I chose Spark for my Solar Panels.

9 June 2026
Unprompted review
Spark logo

Reply from Spark

Hi Louis,

Really appreciate you taking the time to write such a detailed review, it really helps other customers understand the reality of choosing us!

Obviously things do occasionally go wrong but it sounds like both occasions were sorted quickly and with minimum disruption.

Dan

Rated 5 out of 5 stars

Great friendly team

Great friendly team, answered all our questions using the newest and best products and making things work for us. Entire thing from start to finish took less than 3 weeks! Amazing. Hani was lovely on the initial consultation, Alex in the office was very prompt every time and sped everything along well. The scaffolders and install team were also incredibly quick, professional and friendly, thanks to Mick Riley and Evan on the install team :)

9 June 2026
Unprompted review
Spark logo

Reply from Spark

Hi Laurie,

So pleased to hear the great job everyone did from consultation and operations through to install!

Thanks for choosing Spark for your installation!

Dan

Rated 5 out of 5 stars

Exceptional team at Spark

Really pleased with service we have received from Spark. Through the whole process of installing solar panels from initial survey through to ordering,installation and set up the whole Spark team have been unfailingly polite, helpful and extremely patient.
It is so refreshing to actually speak to a real person who listens to your questions and explains in layman’s terms how to resolve the problem. Special mention to Maria who stayed on after her official hours to help me update the app. Great teamwork from Spark.

4 June 2026
Unprompted review
Spark logo

Reply from Spark

Hi Julie,

Thanks for taking the time to leave such a thoughtful and considered review!

Im really pleased you've been happy with everything so far and i've let Maria know you comments too!

Thanks for choosing Spark for your solar installation!

Dan

Rated 5 out of 5 stars

Couldn't be better

If i could I would give 6 or more stars for the service received from Spark. From the initial phonecall right through to the final removal of the scaffolding, they could not have been better. I've rarely if ever come across such a friendly and efficient group of people. The guys who put up the scaffolding and the lads who installed the panels worked in the heatwave with temperatures up to nearly 30c. No complaints, just hard work. Dealings with the office have always been excellent too. Great company.

22 May 2026
Unprompted review
Spark logo

Reply from Spark

Hi Alan,

Would love to take you up on the 6 stars! Thanks for leaving such a detailed review, its great to see that we're delivering to the level we set out and its really useful for other customers to judge how we operate.

We'll take the 30c over doing it in snow any day!

Dan

Rated 1 out of 5 stars

Harassing

Being harassed daily from lots of 0330 and mobile numbers and text and email after repeated being promised they would remove my details. Today I’ve been hung up on when I explain the breach to them and told i will be listed as a vulnerable customer as I couldn’t remember the correct company name.these people are awful.

1 June 2026
Unprompted review
Spark logo

Reply from Spark

Hi Caroline,

I have checked our system and you were removed and marked as 'Do Not Call' the first time we spoke to you and you made the request.

Subsequently, our system has been called by you a further 4 times. We cannot block you from calling us.

Cheers,

Dan

Rated 5 out of 5 stars

Everything explained really well

Everything explained really well. The actual process was quick from signing to panels on roof. The lads who fitted panels we great and also explained the system well

29 May 2026
Unprompted review
Spark logo

Reply from Spark

Hi Nathan,

Really pleased you were happy with the process and thank you for leaving the review! We all appreciate you choosing Spark for your solar installation.

Dan

Rated 5 out of 5 stars

Amazing experience

The team who came to complete my installation were brilliant! Tom, Henry and John worked really hard and were very polite! Cheerful, and very good with my little one!

27 May 2026
Unprompted review
Spark logo

Reply from Spark

Hi Gabriella,

I have passed your kind words on directly to the team that installed your solar system, thank you for spending your time leaving such lovely feedback!

Dan

Rated 5 out of 5 stars

Solar and battery installation

All I can say thanks you guys. you all have been really helpful thanks.

21 May 2026
Unprompted review
Spark logo

Reply from Spark

Hi Joe,

We must insist on thanking you! Thank you for choosing Spark and we will continue to be here and helpful for anything you need.

Dan

Rated 5 out of 5 stars

The guys are great really helpful and…

The guys are great really helpful and get on with the job thank you guys.

21 May 2026
Unprompted review
Spark logo

Reply from Spark

Hi,

Thank you so much for the 5* review. The team at Spark are delighted that you are happy with your solar system installation.

Dan

Rated 5 out of 5 stars

Excellent service from start to finish…

Excellent service from start to finish - felt no pressure to sign up from Oakley who certainly knew his stuff. Installers were great efficient, tidy and friendly and made sure we were ok with everything before they left

20 May 2026
Unprompted review
Spark logo

Reply from Spark

Hi,

Thanks so much for the review. Oakley is an absolute star member of the team and i'm please you were happy with his extensive knowledge and experience.

We appreciate you leaving your review and for choosing Spark for your solar install!

Dan

Rated 5 out of 5 stars

I was very impressed

I was very impressed with the company in general. Very thorough and explained things simply not confusing you with jargon. Customer support is very good aswell if you have any questions.

19 May 2026
Unprompted review
Spark logo

Reply from Spark

Hi Daniel,

Really happy to hear you were impressed, we aim to please! Thanks for taking your time to review us, it helps us so much.

Dan

Rated 5 out of 5 stars

Very professional the install was done…

Very professional the install was done in a day and they were very diligent in their work. They double and triple checked their work before leaving especially when the system kept saying there was a fault when in fact there wasn’t one. Highly recommend

19 May 2026
Unprompted review
Spark logo

Reply from Spark

Hi Daniel,

Thanks for leaving us a 5* review for your solar system installation. I am pleased it all went well and that you have the confidence from the team that it was all done to an above and beyond standard - that's exactly what we aim for!

Dan

Rated 5 out of 5 stars

I can’t recommend Spark highly enough

I can’t recommend Spark highly enough. The service was excellent from start to finish. Although there were some issues with a third-party scaffolding company and a delay in our install of our panels, the team handled everything exceptionally well. Their response was second to none—they were consistently responsive, proactive, and kept us well informed throughout. I really appreciated their commitment to resolving any problems quickly and efficiently

11 May 2026
Unprompted review
Spark logo

Reply from Spark

Hi Chuz,

Thanks so much for the detailed review - it's important to highlight that this is real life and things do happen. I am pleased that we were able to react to the issue with scaffolding without causing too much disruption to your install.

Thank you again for choosing Spark for your solar system install!

Dan

Rated 5 out of 5 stars

Joe Jermaine and Henry worked in…

Joe Jermaine and Henry worked in horrible weather conditions but carried out their work to a very high standard were polite and friendly couldn't be more happier would recommend to other people for sure ...5 * ... Thankyou

14 May 2026
Unprompted review
Spark logo

Reply from Spark

Hi Jeanne,

Thanks for much for taking the time to leave a review and for highlighting the efforts of Joe and Henry! We’ve passed on your kind words.

We appreciate you choosing Spark for your solar install

Dan

Rated 5 out of 5 stars

Professional staff

Professional staff, good schedule organised, they don't talk rubbish.
They take the work very serious, you need to do nothing, they care about everything
I am very happy choose them

1 May 2026
Unprompted review
Spark logo

Reply from Spark

Hi Ion,

We are very pleased you chose us too! Glad you were happy with everything and that the team did a great job on your solar installation.

Dan

Rated 5 out of 5 stars

A reliable and professional company

The company were excellent at communicating throughout the process, from initial consultation to installation of the solar panels and equipment. This has been a seamless, reliable service. All staff, including the equipment installers, were professional, helpful and knowledgeable. I recommend this company.

13 May 2026
Unprompted review
Spark logo

Reply from Spark

Hi Penny,

Thanks for the lovely review and for going into so much detail, we take pride in the standards we set and it looks like we’ve hit them brilliantly!

Dan

Rated 5 out of 5 stars

Great service

Great service. Tom and the team were supper helpful and great. Would highly recommend them. Thank you.

13 May 2026
Unprompted review
Spark logo

Reply from Spark

Hi Liam,

Thanks for leaving us a great review and for choosing Spark for your solar installation!

Dan

Rated 5 out of 5 stars

Very Very Happy Customer!

We recently had a residential solar and battery system installed, and overall we were extremely happy with the entire process from start to finish.

From the very first meeting with Oakley through to dealing with Jordan, the post-install manager, everyone we spoke to was polite, professional, and very informative throughout. The communication and customer service were excellent at every stage.

We did have one very minor issue where the scaffolders accidentally broke a roof tile. However, as soon as this was reported back to Spark, they arranged for it to be resolved the very next day with a replacement tile fitted. These things can happen during work like this, so we really appreciated how quickly and professionally the issue was handled.

The installation team themselves were also excellent, professional, tidy, and clearly knowledgeable about the system being installed.

We would absolutely recommend both this company and the EcoFlow kit that was installed. In fact, we’re already looking at having them back to carry out some additional work in the future.

7 May 2026
Unprompted review
Spark logo

Reply from Spark

Hi Nathan,

Really appreciate the time you’ve taken to write up your experience, it’s very helpful to feedback to our teams and for other customers to see how we work.

We’re obsessed over communication and making sure you know exactly what is happening at every stage so I’m glad that’s been received well.

I’ve shared your experience with the whole team and directly to Oakley and Jordan, they are stars of our team and we’re delighted to hear your feedback

Dan

Rated 5 out of 5 stars

Satisfied customer

Had solar fitted by spark solar . First sales mark was very friendly explained everything and answered all questions . In detail. Price not the cheapest but top end stuff also backup (if things go wrong) brilliant. After sales phone call telling me all the steps and answered any questions . Again brilliant. Kept me informed all the way including when scaffolding was coming and going. Fitters where polite and very helpful took pictures of every step so nothing to hide. Oh and cleaned up every bit of rubbish . And then another call to make sure everything was ok . What more could you ask . Oh and the warranties .wow . Personally I would recommend spark .

5 May 2026
Unprompted review
Spark logo

Reply from Spark

Hi John,

Thanks for the detailed review! It’s a huge operation to deliver the standards we aim for and it seems every single person hit the mark.

We really appreciate you choosing us for your solar installation

Dan

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