Spark Reviews 

449
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 229 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, efficiency, and helpfulness, noting their polite and informative approach during installations. Many highlight the excellent service, from initial consultation to the smooth, quick, and tidy installation process. People appreciate the clear communication and the product's reliable performance. However, some customers noted issues with after-sales efficiency, experiencing delays in follow-ups and needing to chase for actions. A few also mentioned prolonged scaffolding presence post-installation. Additionally, some reviewers reported pushy sales tactics or specific sales representatives providing unclear or rigid information, causing frustration.

What people talk about most

Staff

Reviewers consistently express satisfaction with the staff, highlighting their professionalism, friendliness,... See more

Service

Consumers find service to be positive, with many reviewers highlighting the efficiency, professionalism, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting polite, professional,... See more

User experience

Customers had positive experiences with user experience, with many describing the entire process as seamless... See more

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with the solar panels and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Would highly recommend! Very fast, efficient, polite and clean! We had our installation with 2 weeks of ordering. The scaffolding went up within 6 hours and the solar panels, battery and inverter was... See more

Rated 5 out of 5 stars

Very happy with Spark. We are in Cornwall and our Surveyor, Jason, has been amazing throughout. Responds very quickly to any queries and certainly knew what he was talking about when he first came out... See more

Company replied

Rated 5 out of 5 stars

Really pleased with service we have received from Spark. Through the whole process of installing solar panels from initial survey through to ordering,installation and set up the whole Spark team have... See more

Company replied

Rated 5 out of 5 stars

We placed out order and got solar installed within two weeks! The staff on the phone and out sales re Oakley was amazing. Everyone from the installation staff to the scaffolders was professional, frie... See more

Company replied


Company details

  1. Solar Energy Company

Written by the company

The Spark vision is to take the standards of the residential solar industry and redefine them. Founded by a team with 5 decades of experience, our goal is prioritising both products and service and placing the customer at the forefront of our ethos. We don’t offer off-the-shelf solar systems. Instead, we have curated a range of panels, batteries, and inverters for their blend of optimal performance and assured quality. We have chosen products that allow us to ensure that every system Spark installs is excellent as standard, seamlessly blending high-quality solar into a bespoke system that is tailored exclusively to you.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

449 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 94% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(449)

227 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service. Tom and the team were supper helpful and great. Would highly recommend them. Thank you.

13 May 2026
Unprompted review
Spark logo

Reply from Spark

Hi Liam,

Thanks for leaving us a great review and for choosing Spark for your solar installation!

Dan

Rated 5 out of 5 stars

Very Very Happy Customer!

We recently had a residential solar and battery system installed, and overall we were extremely happy with the entire process from start to finish.

From the very first meeting with Oakley through to dealing with Jordan, the post-install manager, everyone we spoke to was polite, professional, and very informative throughout. The communication and customer service were excellent at every stage.

We did have one very minor issue where the scaffolders accidentally broke a roof tile. However, as soon as this was reported back to Spark, they arranged for it to be resolved the very next day with a replacement tile fitted. These things can happen during work like this, so we really appreciated how quickly and professionally the issue was handled.

The installation team themselves were also excellent, professional, tidy, and clearly knowledgeable about the system being installed.

We would absolutely recommend both this company and the EcoFlow kit that was installed. In fact, we’re already looking at having them back to carry out some additional work in the future.

7 May 2026
Unprompted review
Spark logo

Reply from Spark

Hi Nathan,

Really appreciate the time you’ve taken to write up your experience, it’s very helpful to feedback to our teams and for other customers to see how we work.

We’re obsessed over communication and making sure you know exactly what is happening at every stage so I’m glad that’s been received well.

I’ve shared your experience with the whole team and directly to Oakley and Jordan, they are stars of our team and we’re delighted to hear your feedback

Dan

Rated 5 out of 5 stars

Satisfied customer

Had solar fitted by spark solar . First sales mark was very friendly explained everything and answered all questions . In detail. Price not the cheapest but top end stuff also backup (if things go wrong) brilliant. After sales phone call telling me all the steps and answered any questions . Again brilliant. Kept me informed all the way including when scaffolding was coming and going. Fitters where polite and very helpful took pictures of every step so nothing to hide. Oh and cleaned up every bit of rubbish . And then another call to make sure everything was ok . What more could you ask . Oh and the warranties .wow . Personally I would recommend spark .

5 May 2026
Unprompted review
Spark logo

Reply from Spark

Hi John,

Thanks for the detailed review! It’s a huge operation to deliver the standards we aim for and it seems every single person hit the mark.

We really appreciate you choosing us for your solar installation

Dan

Rated 5 out of 5 stars

Geoff Stillman was excellent

Geoff Stillman was excellent! He was very clear on what is included and followed up every time. He was also present during installation. The team also reached out to ensure the installation was going as planned. There was one confusion to where the panels must go. This was rectified and a revisit was planned and installation was complete. The team which arrived for installation was also very professional. The roofer or installer was very polite and was very helpful.I would recommend Spark Home.

13 April 2026
Unprompted review
Spark logo

Reply from Spark

Hi Omer,

Thanks so much for the great review. I’ve let Geoff know how pleased you were too!

Dan

Rated 5 out of 5 stars

Excellent service

Everyone was extremely polite and courteous. Work was completed promptly with consultation at all times. Excellent service

29 April 2026
Unprompted review
Spark logo

Reply from Spark

Hi Eleanor,

Thank you so much for taking the time to leave us a review. I am really pleased you found the service to be excellent. Thanks for choosing Spark!

Dan

Rated 5 out of 5 stars

Spark provided a transparent approach…

Spark provided a transparent approach to the system and products they install and are clear that this is not the cheapest but is a high quality. They were right everything checks out as good quality, work was undertaken smoothly and without issue. Highly recommended!

28 April 2026
Unprompted review
Spark logo

Reply from Spark

Hi John,

Thanks for the review! You’re right to point out we’re not the cheapest - it’s a lot harder to be good than it is to be cheap!

Really pleased everything went with the install, we hope you love your new Spark solar & battery system for years to come!

Dan

Rated 5 out of 5 stars

Responsive

Responsive, professional & knowledgeable staff. Prompt and swift service, keen and friendly team.

27 April 2026
Unprompted review
Spark logo

Reply from Spark

Hi Ian,

Thanks for great review! Pleased to hear you were happy with everything during your solar installation by Spark!

Dan

Rated 5 out of 5 stars

Solar panels and battery instillation

Solar panels and battery were all installed within the morning - all tidy and neat. Fitters also advised on best place to put it & explained that this will also allow me to extend with another battery in the future should I choose to. Tom, Joe, Sully and Abu were very friendly and set up the whole thing. They explained the steps to the process and talked me through how to download & use the app once up & running. Everything has gone to plan from start to finish. Would definitely recommend to others.

23 April 2026
Unprompted review
Spark logo

Reply from Spark

Hi,

Thanks for the glowing review and specifically for highlighting the great work by Tom, Joe, Sully and Abu they were pleased to hear the positive feedback!

Really pleased you chose Spark for your install and hope you enjoy your many years of savings.


Dan

Rated 5 out of 5 stars

Great service and the install was…

Great service and the install was smooth and to a high standard. Couldn’t recommend more. Communication was really good from Spark. Tom was brilliant for the installation.

21 April 2026
Unprompted review
Spark logo

Reply from Spark

Hi,

Thanks for your excellent review of Spark and your solar installation. I’ve let Tom and the whole team know your thoughts

Dan

Rated 5 out of 5 stars

From the initial enquiry

From the initial enquiry, through the consultation process, scaffolders ,installers, setting up, to customer service everyone I dealt with was polite, on time and most of all efficient. I would have no hesitation in recommending this company & work force

20 April 2026
Unprompted review
Spark logo

Reply from Spark

Hi Marion,

Polite, on time and efficient is a lovely way to summarise Spark and our whole team! Really pleased your were happy with your solar installation experience, thanks so much for choosing us.

Dan

Rated 5 out of 5 stars

Great experience with SparkSolar

Great experience with SparkSolar. The installation of our panels and batteries was fast, tidy, and completely hassle‑free. Communication was clear throughout, and the team made everything feel straightforward. Couldn’t have asked for a better service.

17 April 2026
Unprompted review
Spark logo

Reply from Spark

Hi Christian,

Thanks for taking the time to leave us a review. Really pleased you were impressed with the service and communication.

Simple and straightforward is what we aim for so thank you again for choosing Spark for your solar system and enjoy your years of savings

Dan

Rated 5 out of 5 stars

Superb experience with Spark & their…

Superb experience with Spark and their trusted partners.

From the initial sales conversations through to installation, Spark made the entire process smooth, clear, and well-managed. We never felt pressured at any stage, even while exploring other providers before deciding to move forward with them.

Communication was excellent throughout, with each stage of the project clearly explained and guided by Alex, which gave us real confidence in the process.

Richard and his installation team were outstanding—professional, knowledgeable, friendly, and incredibly efficient.

We’re still at the early stages of our journey and have a lot to learn about getting the most from our system, but Spark have provided a fantastic foundation to build from.

17 April 2026
Unprompted review
Spark logo

Reply from Spark

Hi!

Thank you for spending so long to leave such a detailed review.

We put great effort on doing things the right way and best way from sales, project management and installation - from your experience it sounds like everyone did it perfectly.

I’ve passed on your review directly to Alex and Richard - it means a lot to the team to receive feedback!

Thanks for choosing Spark for your solar installation

Dan

Rated 5 out of 5 stars

Spark Solar provided an excellent…

Spark Solar provided an excellent experience from start to finish. The installation was extremely smooth, and the entire team was highly professional, efficient, and clearly very competent.

A special mention to Mark Graham, who was outstanding throughout the process - very helpful, knowledgeable, and always clear in his communication.

I also appreciated that the referral payment was handled properly. When there was an issue with the battery, the team was proactive and quick to respond, keeping me informed and working towards a solution without delays.

Overall, a very positive experience with great customer service. I would definitely recommend Spark Solar to anyone considering solar installation.

Cleberson from Swindon

15 April 2026
Unprompted review
Spark logo

Reply from Spark

Hi Cleberson,

We’re delighted to hear how happy your were with your Spark solar system installation.

Thanks for writing a really detailed account of your experience, it’s really useful for potential customers to get an understanding of the focus Spark place on great service!

Mark is a highly experienced and high calibre part of the team and I’ve let him know how pleased you were.

Dan

Rated 5 out of 5 stars

Everything was first rate

Everything was first rate. The salesman was excellent and explained how everything worked as well as the features of the system. Booking was easy and the installation was completed ahead of schedule.

15 April 2026
Unprompted review
Spark logo

Reply from Spark

Hi Alistair,

Thanks for taking the time to leave a review for Spark. Really pleased we performed at every part of the journey. Thanks for choosing us!

Dan

Rated 4 out of 5 stars

The sales department were very good but…

The sales department were very good but the after sales is not as efficient. I am having to chase to try and get anything to happen

14 April 2026
Unprompted review
Spark logo

Reply from Spark

Hi Michael,

Firstly apologies if you have felt frustrated, I believe we have been doing everything in the background (having to work with the manufacturer) but failed to adequately communicate to you the progress.

Please email myself directly at dan@sparkhome.co.uk if there is any further concern.

Dan

Rated 5 out of 5 stars

Very professional and friendly

Very professional and friendly from start to finish. They explained everything and turned up on time to do the work. All the staff were dedicated to getting on with the job and obviously had pride in their work. My property was respected fully and they tidied up everywhere and took all packaging away. It is very reassuring to find a company that operates so well. I have had bad experiences with other companies in the past, but Spark Solar were fantastic and have given me great confidence in their company. Would recommend them to others 100%.

14 April 2026
Unprompted review
Spark logo

Reply from Spark

Hi Ian,

What a lovely review to read - it’s actually reassuring as your experience is exactly why we start Spark Solar. So many companies won’t and don’t put the extra effort in to do things to the right standard.

We aim to smash and standard and deliver something worth shouting about - looks like we got it right here.

Thank you so much for choosing Spark and giving us the reassurance it’s worth the extra effort.

Dan

Rated 5 out of 5 stars

all good

Purchase and Installation all went smoothly.
Thank you

10 April 2026
Unprompted review
Spark logo

Reply from Spark

Hi Andrej,

Thank you for taking the time to leave a 5 star review of Spark and you solar system installation experience!

Dan

Rated 5 out of 5 stars

installation

they did exactly what it said on the tin

8 April 2026
Unprompted review
Spark logo

Reply from Spark

Hi,

Wonder if we could steal that slogan…! Thanks for the great review and choosing Spark for your solar system install.

Dan

Rated 5 out of 5 stars

Excellent service

Excellent service, kept in the loop at all times and always very patience - I know I can be a tad neurotic when things don’t seem to be going right but at no point did I feel left out of the loop.
Would recommend to anyone.

8 April 2026
Unprompted review
Spark logo

Reply from Spark

Hi Howard,

We’ve built the whole business with a focus of quality and communication, really pleased it’s met your expectations!

Thanks for choosing Spark

Dan

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