Would highly recommend! Very fast, efficient, polite and clean! We had our installation with 2 weeks of ordering. The scaffolding went up within 6 hours and the solar panels, battery and inverter was... See more
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Very happy with Spark. We are in Cornwall and our Surveyor, Jason, has been amazing throughout. Responds very quickly to any queries and certainly knew what he was talking about when he first came out... See more
Company replied
Really pleased with service we have received from Spark. Through the whole process of installing solar panels from initial survey through to ordering,installation and set up the whole Spark team have... See more
Company replied
We placed out order and got solar installed within two weeks! The staff on the phone and out sales re Oakley was amazing. Everyone from the installation staff to the scaffolders was professional, frie... See more
Company replied
Company details
Written by the company
The Spark vision is to take the standards of the residential solar industry and redefine them. Founded by a team with 5 decades of experience, our goal is prioritising both products and service and placing the customer at the forefront of our ethos. We don’t offer off-the-shelf solar systems. Instead, we have curated a range of panels, batteries, and inverters for their blend of optimal performance and assured quality. We have chosen products that allow us to ensure that every system Spark installs is excellent as standard, seamlessly blending high-quality solar into a bespoke system that is tailored exclusively to you.
Contact info
St Peggs Mill 2, Thornhills Beck Lane, HD6 4AH, West Yorkshire, United Kingdom
- 0330 818 7273
- hello@sparkhome.co.uk
- sparkhome.co.uk
4.6
Excellent
450 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 94% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
WOW! FANTASTIC!
WOW! Just where do we begin?
With Steve Marriott who is simply FIRST CLASS at explaining, to two old wrinklies who had no real prior knowledge of what exactly we needed of an appropriate system to suit our home and circumstances, with clarity, patience and expertise. At no time did my husband and I feel rushed or pressurised into making any decisions which in this day and age is a rare occurence and very much appreciated. Steve's attention to detail we consider second to none.
Once our decision was made to go ahead, the Office Team of Alex, Jordan and Nicola kept us informed throughout and explanations to our many reflective questions handled in a timely, reassuring and professional manner. Nothing was ever too much trouble and we felt extremely valued. Again very much appreciated.
Now on to the install. All the scaffolders were extremely friendly, respectful and courteous, arriving on time and then working in horrendous conditions to complete their install in such a tidy fashion. Next up we had A.J., Joe and the team arrive to place the solar panels on to our slate roof with internal exposed beams. Again, care, attention to detail and professionalism were the names of the day and we were absoltely thrilled with the quality of install of the nineteen solar panels over two roofs of our home. The panels themselves fit seamlessly and are so discreet with no silver edges breaking up the roof line. Absolutely fabulous - far better than we ever imagined aesthetically.
And finally on to the wonderful electricians. Only two companies had been able to quote for the three phase meter at our now residential property, so the electrics were not straightforward. The delightful Sully, Louie and Billy who worked tirelessly again in horrendous conditions to link us up and install our nine batteries. Well into the evening all of the concerns my husband and I as 70 year olds, shared regarding the technical implications and monitoring disappeared when Sully and Louie patiently installed our apps for us, offered advice and clearly explained each and every detail with genuine customer care and empathy. Thank you so very much.
When a slight glitch occurred in operations Sully even came out to us on a Sunday morning to diagnose the issue. What more could you ever ask for? Finally, Callum visited all the way from Cornwall to Leicestershire to run a software update and all batteries were equalised and up and running.
We cannot praise Spark Solar enough and would highly recommend this company to anyone considering solar panels. The communication, attention to detail, craftsmanship, the care and pride in the work they offer a customer is ABSOLUTELY TOPS.
Thank you all very much indeed.
Jeff and Sue Gray
Hollow House
Thornton
Leicestershire
2 December 2025
Unprompted review
Reply from Spark
Wow — thank you so much Jeff and Sue for such an incredibly generous, heartfelt, and detailed review. It truly means the world to everyone at Spark to read this.
We’re absolutely delighted that Steve made such a strong first impression and helped guide you both with clarity, patience, and care. Your words about feeling unpressured and fully supported are exactly what we strive for, and we’ll be sure to share your kind praise with him — he’ll be over the moon to hear it.
It’s also wonderful to know that Alex, Jordan, and Nicola helped make the journey smooth and reassuring from the office side. Feeling valued and well looked after is at the heart of what we do, so your comments really mean a lot to the whole team.
Your recognition of the scaffolders, the roofing team (A.J., Joe and the lads), and especially the electricians — Sully, Louie and Billy — is just fantastic. Working in such challenging conditions and still delivering such a high-quality, discreet, and beautifully finished installation is a real credit to their professionalism and pride in their work.
Completing a complex three-phase setup with nine batteries is no small task, and we’re so pleased you felt fully supported and confident with everything by the end — especially with the apps and monitoring side.
Sully returning on a Sunday and Callum travelling the distance to ensure everything was absolutely spot-on perfectly sum up the commitment our team has to doing things properly, no matter what it takes.
Your words about our communication, craftsmanship, and genuine care have genuinely touched all of us. Thank you, truly, for trusting Spark Solar with your home and for recommending us so highly. It’s customers like you that make all the hard work worthwhile.
If you ever need anything at all in the future, we’re always here for you.
All the best,
The entire Spark Solar team
Terrible SCAM company won’t take no for…
Terrible SCAM company won’t take no for an answer. Constantly ringing asking for someone who does not exist in our lives. Very rude staff and AI system. Just another company out to make money through hard sales and if they don’t get their own way they get abusive and swear at you.
They also seem to think it’s funny when you try speaking to a manager to report abusive harassment and hang up on you.
A very sad pathetic group of Scammers who can’t do a real job so they prey on the vulnerable.
5 December 2025
Unprompted review
Reply from Spark
Hi Steve,
We have requested, through Trustpilot, some additional information as we have no one by this name in our system. We have also been targeted by companies pretending to be us in the last week so would like to get your phone number to confirm we haven't called you.
You can either use the Trustpilot process to provide this or contact myself directly on dan@sparkhome.co.uk
Daniel Childs
Brilliant service professional and…
Brilliant service professional and friendly.
2 December 2025
Unprompted review
Reply from Spark
Hello Robert,
Thank you for your feedback! We’re delighted to hear you found the service both professional and friendly. That’s exactly what we aim for thanks for choosing us!
All the best,
Spark
Daniel Bradley was very good and took…
Daniel Bradley was very good and took time to explain everything in detail. Overall good experience when talking to reception and other staff.
21 October 2025
Unprompted review
Reply from Spark
Hello Naheed,
Thank you for your feedback! We’re really pleased to hear that Daniel took the time to explain everything clearly and that you had a positive experience with our reception and wider team. We’ll be sure to pass your kind words on to Daniel. Thanks again for choosing Spark!
All the best!
Solar panels
Really happy with everything, from initial appointment to discuss solar panels to the fitting and installation of everything all run smoothly
27 November 2025
Unprompted review
Reply from Spark
Hello Sarah,
Thank you for the lovely feedback! We’re so glad to hear that everything ran smoothly from your initial appointment right through to the installation. It’s great to know the whole process felt seamless and that you’re happy with the outcome.
Thanks again for choosing Spark — we’re always here if you need anything!
Highly recommend
Overall my experience has been excellent!
From enquiring about getting a quote to now the system being installed has taken about 3 weeks.
Laurence who came to do the initial assessment and quote was very knowledgable and friendly. We weren't 100% committed to getting solar panels, but the information pack provided along with Laurence's answers to our questions convinced us it was the right decision to go ahead.
The guys fitting the system were efficient and got the system up and running super quickly which I was impressed by, as I was warned they may need to come back a second day to do their checks (because of it being winter and limited daylight hours).
I am leaving a 5 star review however, I was disappointed by the team doing the scaffolding as they were meant to arrive on Friday, and my partner had taken the day to be in for them. Unfortunately, after waiting most of the day and not receiving any notification from them that they were running late or unable to attend, I eventually rang up Spark customer care as the sun was starting to set, and only after them chasing up with the contractor did I get told they were delayed and unlikely to attend and would be here first thing Monday (installation day) before the installers. Monday arrived and the installers got here at 8am, but were sat doing not very much because the scaffolding guys didn't arrive until 10am.
Thid adds to why I am incredibly impressed by the installers considering they had the delay and also having to work in fairly miserable weather, and yet they still managed to get everything fitted and working before sundown.
I couldn't recommend Spark enough as everyone has been very friendly and shown great skill and expertise.
1 December 2025
Unprompted review
Reply from Spark
Hello Rhian,
Thank you so much for taking the time to share such a detailed and thoughtful review... it really means a lot to us and the whole team.
We’re delighted to hear that your overall experience has been excellent and that the entire process, from enquiry to installation, took just three weeks. It’s great to know Laurence made such a positive impression with his knowledge, friendliness, and clear explanations. Helping customers feel confident and well-informed is exactly what we aim for, so we’re thrilled that this helped you decide solar was the right choice.
Your kind words about the installation team are hugely appreciated. They’ll be pleased to know you were impressed by their efficiency and ability to get everything up and running in one day, despite winter daylight limitations and some fairly miserable weather. Their commitment really does shine through in situations like these.
Regarding the scaffolding delay, we completely understand your frustration. You’re absolutely right to expect clear communication, especially when someone has taken time out of their day to be home. We apologise that the contractor did not keep you updated, and while this aspect sits outside our direct team, it's still our responsibility to ensure the process feels seamless. We’re grateful you flagged it, and we’ll be addressing this with the scaffolding provider so it doesn't affect future customers.
Thank you again for the 5-star rating despite the setback — and for recognising how hard the installation team worked to overcome the delay. Your recommendation means a great deal to us.
If you ever need any help or support with your system going forward, we’re only a call away.
All the best,
Spark
Reply from Spark
Hello Oneal,
Thank you for your feedback! We're glad to hear the work was carried out efficiently. If you ever need anything or have questions about your system, we’re always here to help.
All the best
Spark
Ticked every box
All staff from every part of the business were professional, friendly, knowledgeable, respectful of property and worked in a timely manner.
21 November 2025
Unprompted review
Reply from Spark
Hello Conner,
Thank you for your wonderful feedback! We’re really pleased to hear that every part of the team made a positive impression — from professionalism and friendliness to their knowledge and respect for your property. Delivering a smooth and timely experience is exactly what we aim for, so it’s great to know that came through across the whole process.
Thank you again for choosing Spark!
Friendly team from start to finish
Friendly team from start to finish. Brilliant experience and spark will be forwarded to friends and family.
Keep up the good work
24 November 2025
Unprompted review
Reply from Spark
Hello W Zroud,
Thank you so much for the great feedback! We're really glad to hear the team made a great impression from start to finish and that you had a brilliant experience with us.
It means a lot to know you’d recommend Spark to friends and family — that’s the biggest compliment we can receive!
We’ll definitely keep up the good work, and we’re always here if you need anything in the future.
All the best,
Spark
Not Spark's fault but setting up SEG is…
Not Spark's fault but setting up SEG is very difficult. The terms are unfamiliar, the energy company is no real help, the smart meter displays are quite different from what the energy company say. Take into account if considering a panel/battery system. A lot of background knowledge and computer skills needed.
27 November 2025
Unprompted review
Reply from Spark
Hello Richard,
Thank you for sharing your experience — and we completely understand your frustration. The SEG setup process can be confusing, especially when different suppliers use different terminology, systems, and smart meter displays.
However, it may be worth reconsidering the 2-star rating, as the issues you’re describing are entirely on the energy supplier’s side rather than anything related to Spark’s installation, equipment, or service. Once your system is installed and commissioned, the SEG application is handled between you and your chosen electricity provider, and unfortunately each provider has their own process, requirements, and quirks.
That said, we’re always happy to help however we can. Many customers reach out to us during their SEG application, and we guide them through the steps, terminology, and the documents their energy company needs. If you'd like us to walk you through it or help untangle what your supplier is asking for, just let us know — we’re here to make it easier.
We’re glad you raised the point for future customers, but we’d love the chance to support you and hopefully turn your experience into a 5-star one.
Regards,
Spark
Solar Panels
Very helpful and friendly team, starting from adviser to installers! I do recommend them.
24 November 2025
Unprompted review
Reply from Spark
Hello Somi,
Thank you for the lovely feedback! We’re really pleased to hear that you found the whole team — from the adviser right through to the installers — helpful and friendly. That’s exactly the experience we aim to deliver.
We really appreciate your recommendation and are glad you chose us!
All the best,
Spark
Poor customer service, no means no.
Incredibly persistent, rude, ask invasive questions, will not leave you alone when you say you are no longer interested.
19 November 2025
Unprompted review
Reply from Spark
Thank you for raising these concerns. For anyone reading this review, we want to be fully transparent: Spark have requested further details from the reviewer so we can investigate the matter properly, but no information has been provided. Without a name, contact number, or any record of an interaction matching this description, we are unable to verify whether this review reflects a genuine experience with Spark.
What the reviewer describes does NOT match our policies or the behaviour we expect from our team. We do not tolerate rudeness, persistent pressure, or invasive questioning, and we always respect a customer’s decision if they are not interested.
We remain open and willing to investigate fully, should the reviewer come forward with details — but until then, we simply cannot confirm the authenticity or accuracy of this claim.
I’m absolutely delighted with the whole…
I’m absolutely delighted with the whole experience. The installers were polite, professional, and worked efficiently from start to finish. They explained everything clearly and left the place spotless. The panels are up and running perfectly, and I couldn’t be happier with the result. Highly recommend this team!
19 November 2025
Unprompted review
Reply from Spark
Hello Surindder,
Thank you for such a wonderful review! We’re thrilled to hear that you had a great experience from start to finish. It’s fantastic to know the installers were polite, professional, and efficient, and that they took the time to explain everything clearly before leaving everything spotless.
We’re delighted that your panels are up and running perfectly and that you’re so happy with the result. Your recommendation means a lot to the whole team — thank you for choosing us!
All the best,
Spark
Highly recommend spark solar
Highly recommend spark solar, professional and friendly from start to finish, booked in for my assessment with (Scott) I believe his name was, very professional, I was 50/50 going into solar, that soon changed after the call, Had my system installed a week, couldn’t be more happier with the service
Well done SPARK!
11 November 2025
Unprompted review
Reply from Spark
Hello K Miller,
Thank you so much for sharing your experience!
We’re really pleased to hear that Scott made such a positive impression during your assessment and helped you feel confident about going ahead with solar. It’s great to know the whole process — from that first call to having your system installed — felt professional, friendly, and straightforward.
Hearing that you’re so happy with your system after just a week is exactly what we love to hear!
Well done to you too for taking the step into solar — and thank you for choosing SPARK!
Positive from the start and right through
Right from the start the process and interaction with Spark was very positive from initial contact after I’d clicked on a link to the sales visit with Mark then a very swift turnaround a little over two weeks and we were down to be installed on November 14th!
The poor installation guys who turned up on probably the coldest wettest (Fri)day in the last six-eight months and just cracked on Billy, AJ, Sully and Louie! All in pretty good humour as well
Unfortunately due to the subcontracted scaffolders being delayed they weren’t able to finish the install on the day but arranged to come back after the weekend, sadly unable to get back on the Monday, due to the next instal taking longer than expected but did get out to me on a rapidly darkening Tuesday afternoon and managed to finish it off. Sully then patiently took me through the app when I’m sure he’d much rather have been sat in a warm van on his way home!
So overall despite the niggle of the delays the job itself was done very well and sometimes things happen it’s how you deal with them that matters and this team did you proud
14 November 2025
Unprompted review
Reply from Spark
Hello P Divall,
Thank you so much for sharing such a detailed and balanced review! We really appreciate the time you took to write it.
It’s great to hear that your experience with Spark started off so positively, from clicking the link to meeting Mark and getting your installation date booked in such a quick turnaround. We always aim to move things along efficiently, so it’s fantastic to know that part went smoothly for you.
A huge thank you for recognising the installation team too! Billy, AJ, Sully and Louie will be thrilled to hear your comments. Working in the coldest, wettest conditions and still keeping good spirits speaks volumes about their dedication, and we’re glad their hard work made a difference on the day.
We’re also grateful for your patience around the scaffolding delay. While these situations are frustrating, your understanding that “it’s how you deal with them that matters” is exactly the mindset we share. The team were determined to get things finished properly, even coming back late on a dark Tuesday to complete the job, and it’s lovely to hear that Sully took the time to walk you through the app despite the long day.
Overall, we’re delighted that you’re happy with the installation and the way the team handled the bumps along the way. Thank you again for your thoughtful feedback — the whole team at Spark really appreciates it.
All the best!
Spark
Very approachable and honest sales team
I contacted the Spark sales team today and spoke with Adam Charles with an initial enquiry about a solar package for my house. I wanted to bottom out a few things with him before we got too far into making any arrangemements for a visit and he was very open and helpful in doing this. Due to his obvious knowledge and diligent questions back to me he quickly established that at this point in time, solar panels would not help me make any savings particularly as a long term project given how relatively low my current energy costs are. To be honest I was impressed with his honesty and it made such a change to speak to someone with integrity these days! My source of energy is reliant on a form of solid fuel that although will never run out it may well find itself outlawed in the next few years and I will have to consider other sources. At that point and due to the service I received today Spark will almost certainly be first on my list to call again. So a valued phone call that today might not have won Spark my custom may well do so in the future and I hope Adam is still around to talk to then. The company gets a thumbs up from me so far!
17 November 2025
Unprompted review
Reply from Spark
Hello Rich,
Thank you so much for taking the time to share such a thoughtful and detailed review — it really means a lot to us.
We’re delighted to hear that your conversation with Adam was helpful. His approach is exactly what we believe in at Spark: honest advice, no pressure, and clear guidance based on what’s genuinely best for each customer. If solar wouldn’t give you meaningful savings right now, it’s important you hear that upfront — and we’re glad you appreciated the integrity behind that.
Your situation with solid fuel is a great example of why every home requires a tailored assessment, and should things change in the future, we’d be more than happy to re-evaluate your options. It’s wonderful to hear that, when the time comes, Spark will be at the top of your list.
We’ll be sure to pass your feedback on to Adam — he’ll be thrilled to know the positive impact he made.
Thanks again for the thumbs up — we’re here whenever you need us.
Reply from Spark
Hello GMT,
Thank you for the feedback! We’re really glad to hear that everything went well with your installation. If you ever have any questions about your system or need support in the future, we’re always here to help. Thanks again for choosing Spark!
Excellent service.
17 November 2025
Unprompted review
Reply from Spark
Hello Zisan,
Thank you for your feedback! We're really glad to hear you received excellent service. If you ever need anything in the future, we're here to help.
All the best,
Spark
Solar Panels & EV charger
Brilliant service from start to finish. Kept informed all the way. The workmanship was excellent; everybody was polite and friendly, with nothing being too much bother. Can't wait to reap the benefits in the coming months.
Would highly recommend SPARK
12 November 2025
Unprompted review
Reply from Spark
Hello N,
Thank you so much for the fantastic review! We’re delighted to hear that everything went smoothly from start to finish and that you felt well-informed throughout the whole process. It’s great to know the workmanship met your expectations and that the team’s friendly, polite approach made the experience even better.
We’re excited for you to start enjoying the benefits of your new system in the months ahead. Your recommendation means a lot to all of us at SPARK — thank you for choosing us!
The sales pitch was excellent and we…
The sales pitch was excellent and we paid the £3000+ deposit, but on reflection we found the price too high for our budget.
We aksked for the deposit to be returned, but are still waiting, it sits in our account waiting to be released by Spark. Not a real issue except I cancelled the agreement on 3 November and we are still waiting for our funds to be repayed. Come on Spark accounts, return our deposit, please.
It is 12 Nov and the deposit still has not been returned to my account, and sits there pending!!!
Sadly, Spark accept payment on the same day, but take over 10 days to return deposits, a common method to invest clients funds for a week or more.
Will i get interest on my payment???
3 November 2025
Unprompted review
Reply from Spark
Dear Patrick,
Thanks for getting in touch, and we're sorry for the frustration here.
To confirm: your deposit refund was processed on our side via Stripe on 3 Nov 2025, 14:40.
Refunds issued to the original payment method typically take 7–10 business days to appear on your statement (card issuers can sometimes take a little longer to post them). Since you cancelled on 3 November, you should see the funds shortly, within that normal window.
A couple of helpful next steps:
If the refund hasn’t shown after 10 business days, we can provide the Acquirer Reference Number (ARN) so your bank can trace it quickly.
You can also check with your card issuer for pending credits, as they sometimes show before they’re fully posted.
We don’t hold the funds after initiating the refund; at this stage it’s with Stripe and your card issuer’s processing timelines.
Should you have any further questions, feel free to contact us direct.
Sincerely,
Spark
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