Spark Reviews 

Reply from Spark

Nov 10, 2025

Hello Miss Littler,

Thank you so much for the great feedback! We’re really pleased to hear that Sam, Jon, and Chae made the installation smooth and professional with minimal disruption. It’s fantastic to know Sam took the time to walk you through how everything works — we want every customer to feel confident and comfortable with their new system.

Delighted you’re happy with the panels — a 10/10 means a lot to the whole team.

Thanks for choosing Spark!

Reply from Spark

Nov 10, 2025

Hello Nick,

Thank you for the great feedback! We’re really happy to hear that you found the whole process thorough and professional, and that the experience has been a positive one from start to finish. Your recommendation means a lot to us.

Thank you for choosing us.

All the best,
Spark!

Reply from Spark

Nov 10, 2025

Hello Stephen,

Thank you for such an incredible review — this really means a lot to the whole team! We’re thrilled to hear that you found the service friendly, professional, and true to our word. We take pride in keeping everything clean and tidy and making sure nothing is too much trouble, so it’s brilliant to know that came across.

Going above and beyond is what we aim for on every installation, and your ⭐️⭐️⭐️⭐️⭐️ praise is hugely appreciated.

Thanks again for choosing Spark! If you ever need anything, we’re only a call away.

All the best!

Reply from Spark

Nov 10, 2025

Hello Liz,

Thank you for sharing your experience — we’re delighted to hear that you were impressed with Spark!

It’s great to know that the team took the time to clearly explain the process and walk you through the different options available. Making things simple and transparent is exactly what we aim for. We’re also really pleased that the installation felt easy and hassle-free.

Here’s to cheaper, greener energy... definitely a win-win!!!

Thank you for choosing Spark!

Reply from Spark

Nov 10, 2025

Hello Lloyd,

Thank you for your review! We’re really glad to hear you’re happy with the work carried out. It was a pleasure to help, and we appreciate you taking the time to share your feedback. If you ever need anything in the future, we’re always here to help.

Thanks again for choosing Spark!

All the best.

Reply from Spark

Nov 10, 2025

Hello Dan,

Thank you for the great feedback! We're really glad to hear that the team made a positive impression and that you were happy with the tidy cable layout and clear communication throughout the installation. We take pride in doing things neatly and keeping you informed at every stage.

Thanks again for choosing Spark — we’re here if you need anything in the future.

All the best,
Spark

Reply from Spark

Nov 10, 2025

Hello Emyr,

Thank you so much for taking the time to leave such a detailed and thoughtful review — we really appreciate it.

We’re delighted to hear that everything went smoothly from the very first consultation through to the post-installation courtesy call.

Doing what we say we will, and keeping customers fully informed at every step, is exactly what we aim for. We’re also glad we could resolve the issue at a time that worked best for you!

We’ll make sure your thanks are passed on to Steve, Alex, and the installation team — they’ll be thrilled to hear your feedback. Your recommendation means a lot to all of us at Spark.

Thank you again for choosing us and for trusting us with your installation. If you ever need anything in the future, we’re only a phone call away.

All the best,
Spark

Reply from Spark

Nov 10, 2025

Hello Graham,

Thank you so much for taking the time to share this — what a fantastic review!

We’re genuinely pleased to hear that you felt the conversation with Spark was honest and transparent. Not every home or circumstance is suitable for solar, and we believe it’s just as important to say when it’s not the right investment as it is to help customers who would benefit. Saving people from unnecessary costs is part of doing the job properly.

Your comments about our integrity mean a lot to the whole team. We’d far rather build trust than push a sale, and it’s great to know that came across in your experience.

Thank you for the recommendation — and if your circumstances change in the future, we’d be more than happy to help you explore solar again.

All the best,
Spark

Reply from Spark

Oct 30, 2025

Hello Harjinder,

Thank you so much for your kind words! We’re thrilled to hear that David, Jake, and Aaron made such a great impression. The team always aims to be efficient, professional, and friendly, so it’s wonderful to know that came through in your experience. We’ll be sure to pass your thanks on to them... they’ll really appreciate it.

Thank you for the recommendation and for choosing Spark!

Reply from Spark

Nov 10, 2025

Hello Damian,

Thank you so much for the feedback!

We’re delighted to hear that Arron, John, and Louis made such a great impression. It’s fantastic to know they arrived on time, had everything well-planned, and carried out the installation confidently and respectfully — both to your property and your neighbors. Clear explanation of the system is something we really focus on, so we’re glad you felt well informed.

Thanks again for choosing Spark — we really appreciate it!

Reply from Spark

Oct 29, 2025

Thank you so much for your thoughtful feedback! We’re really glad to hear that your experience with Ben and the team has been such a positive one so far. It’s great to know he took the time to explain everything clearly, kept the process flexible, and made updates quickly to match your plans.

We’re especially pleased that you appreciated the no-pressure approach — that’s exactly how we believe solar should be discussed: informative, transparent, and at your pace.

We’ll be sure to pass your kind words on to Ben and the office team — they’ll be delighted to hear your feedback.

All the best,
Spark

Reply from Spark

Oct 29, 2025

Hello Luke,

Thank you for the feedback! We're so glad to hear you were happy with the service. Your recommendation means a lot to us — thanks again for choosing Spark!

Reply from Spark

Oct 26, 2025

Hi Cian,

Thank you for your great feedback! We’re so glad to hear that the whole process was smooth and efficient from start to finish. It’s reassuring to know that any small issues were handled quickly and that the installation was completed professionally and without delay.

We really appreciate your recommendation — it means a lot to the whole team. Thanks again for choosing Spark, and we’re delighted you’re happy with your new solar system!

All the best!

Reply from Spark

Oct 26, 2025

I’m really sorry to hear that you had a negative interaction. That’s definitely not the experience we want anyone to have. We take feedback like this seriously and would like to look into what happened so we can address it properly.

We’ve reviewed the communication in question and can confirm that our representative was merely following up with you to confirm customer interest and prevent unnecessary calls, closing your quotation if you were no longer interested. We’re sorry if the SMS interaction came across differently — that was never the intention.

Our team always aims to communicate respectfully and efficiently, and we appreciate the opportunity to clarify this.

Sincerely,
Spark

Reply from Spark

Oct 23, 2025

Hello Rebecca,

Thank you for your wonderful feedback! We’re absolutely delighted to hear that everything went smoothly from your initial enquiry right through to installation. It’s great to know that every member of the team you interacted with was friendly, polite, and respectful — we believe that good communication and a no-pressure approach make all the difference.

We’re especially pleased that the installation team impressed you with their efficiency and attention to detail, leaving everything clean and tidy once the job was done. Your satisfaction means a lot to us, and we’re thrilled that you’re so happy with the results.

Thank you again for choosing Spark.

All the best!

Reply from Spark

Oct 22, 2025

Hello Brian,

Thank you for your lovely feedback! We’re really pleased to hear that you found the team helpful, informative, and responsive throughout the process. Clear communication and transparency are so important to us, so it’s great to know that your enquiries were handled smoothly and that you felt confident every step of the way.

We’re also glad you found our pricing competitive. We always aim to offer great value without compromising on quality or service.

Your recommendation means a lot to us, and we truly appreciate you choosing Spark as your solar installers!

All the best!

Reply from Spark

Oct 20, 2025

Hello Nathan,

Thank you for your feedback! We’re really pleased to hear that everything went smoothly and that the team made the process easy for you. It’s great to know everyone you dealt with was friendly and helpful — that’s exactly the experience we aim to deliver.

Thanks again for choosing Spark!

All the best!

Reply from Spark

Oct 20, 2025

Hello Rajalashmi,

Thank you so much for your kind words! We’re thrilled to hear that David and the team did such an excellent job. They always take pride in their work, ensuring that each installation is carried out efficiently, safely, and to the highest standard.

It’s great to know that their professionalism and attention to detail made such a positive impression. Completing the job efficiently while maintaining quality is something we value highly, and we’re glad it came through in your experience.

We appreciate you taking the time to share your feedback, and we’ll be sure to pass your praise on to David and the rest of the team — they’ll be delighted to know their hard work was appreciated.

All the best,
Spark

Reply from Spark

Oct 16, 2025

Hello Krsa,

Thank you for your review! We're delighted to hear that you’re pleased with your solar installation and that the results exceeded your expectations. Our team takes pride in using the latest technology and maintaining high standards of professionalism on every project, so it’s great to know that came through.

We’re glad the installation was completed efficiently and left your home neat and tidy. Your recommendation means a lot to us.

Thank you for choosing Spark!

Reply from Spark

Oct 10, 2025

Dear Kay,

Thank you for taking the time to share your experience — we’re genuinely sorry to hear that your interaction with Spark left you feeling uncomfortable and rushed. We take feedback like this seriously, and while we respect your decision to cancel, we’d like to provide some context and clarification for anyone reading your review.

Firstly, Spark does not engage in misleading or high-pressure sales tactics. Our representatives are trained to provide accurate information about the range of finance options available — including examples of what customers might pay depending on system size, energy usage, and credit profile. The “£100 upfront and £49 per month” figure mentioned in your initial call would have been a general illustration, not a guaranteed quote.

Secondly, we’re sorry to hear that you did not see the appointment confirmation email with the representative’s name before the visit. Our records show that the email was successfully sent and that you've opened other communications from us, though it’s possible it may have been overlooked among other messages. Providing this information is part of our standard procedure, as we always want customers to feel fully informed about who will be attending their property. The individual who visited was one of our trained energy consultants (sometimes referred to as a surveyor), responsible for assessing your property and discussing suitable system options — not an installer.

We also want to stress that our policy allows every customer a full 14-day cooling-off period, exactly as you used, with no penalties or pressure to proceed. While our representatives do share time-sensitive offers based on stock or manufacturer pricing, Spark customers should never feel rushed into signing as our other customers can validate.

Regarding the follow-up visit, we understand your concern about the team who attended. An appointment had been arranged by us at your request and accepted by you, the visit was carried out by Spark. While vehicles may not always carry Spark branding, any team arriving at a confirmed appointment is working on our behalf and follows our professional standards and procedures.

We appreciate that you found everyone polite and professional, and we’re truly sorry that the overall experience didn’t meet your expectations. Transparency and trust are extremely important to us, and we’ll be reviewing this case carefully to ensure future customers feel fully informed and comfortable at every step.

Regards,
Spark