Specialty Life Insurance Reviews 

2,860
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 453 reviews, reviewers had a great experience with this company. Customers frequently mention that the staff are exceptionally friendly, patient, and very helpful when explaining policy details and answering questions. People genuinely appreciate the smooth, informative process and feel completely comfortable asking for clear guidance throughout the entire interaction. The minority of people were dissatisfied with the persistent cold calls, noting that representatives contacted them repeatedly and made it quite difficult to get in touch when calling back. Reviewers additionally mentioned that these frequent unsolicited phone contacts constantly disrupted their daily routines and felt rather overwhelming over time.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting helpful, polite, and knowledgeable... See more

Customer service

Reviewers mention positive feedback about customer service, noting that representatives are respectful,... See more

Service

Customers had positive experiences with service, noting that representatives explained coverage options... See more

User experience

Users describe positive interactions with user_experience, highlighting a smooth, informative, and simple... See more

Customer communications

Reviewers highlight negative aspects of contact, expressing frustration over relentless cold calls from... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Besides being spammed, which gives big scam vibes - I researched the company to find actual users who had great feedback so I entertained it.. and my rep was actually fantastic. Easy to work with, ve... See more

Company replied

Rated 4 out of 5 stars

I had the pleasure of dealing with Penny Morash, she made me feel very comfortable . Penny is very friendly, pleasant , knowledgeable. very confidant. She helped me with what i needed... I have given... See more

Company replied

Rated 5 out of 5 stars

The agent Camille Holder was awesome, she took the ti me to explain everything to me. I didn't feel hurried or pushed along . Camille is kind and patient.when i made an error she took the time to doub... See more

Company replied

Rated 5 out of 5 stars

I’m sixty six years young with type two diabetes. It was very difficult for me to find an insurance company that would cover me. I’m so relieved now that I can have some money to cover my funeral and... See more

Company replied


Company details

  1. Personal Insurance Company

Written by the company

Specialty Life Insurance specializes in guaranteed and simplified issue insurance products in Canada.


Contact info

4.1

Great

TrustScore 4 out of 5

3k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.1

All reviews

(2,860)

427 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I found that I was treated very well…

I found that I was treated very well and even when I had some difficulties understanding everything I was very patiently treated. 👍

8 May 2026
Specialty Life Insurance logo

Reply from Specialty Life Insurance

Hello Geraldine, thank you so much for your kind words! We’re very happy to hear that you felt well treated and supported throughout the process. Providing patient, understanding, and caring service is very important to us, and we’re glad we could make your experience a positive one.

Rated 5 out of 5 stars

Knowledgable staff

Knowledgable staff, great effieciency, proper, exspediancy and pleasant to converse with. Very happy for the outcome of the quality of insurance I have received!
Thank you
Marie Hamilton

5 May 2026
Specialty Life Insurance logo

Reply from Specialty Life Insurance

Hello Marie, we’re delighted to hear that you had a positive experience with our team and that you’re happy with the quality of your insurance.

Providing knowledgeable, efficient, and friendly service is very important to us, and your feedback truly means a lot.

If you ever have any questions or need assistance in the future, please don’t hesitate to reach out—we’re always here to help.

Rated 5 out of 5 stars

Amazing

Charles Boulanger is an amazing help when it came to my concerns and questions about life insurance. he made me look at it from a different perspective that I can understand.

3 May 2026
Specialty Life Insurance logo

Reply from Specialty Life Insurance

Thank you for your kind feedback! We’re so glad to hear that Charles was able to support you and provide clarity around your life insurance questions.

If you have any further questions, please don’t hesitate to reach out—we’re always here to help!

Rated 1 out of 5 stars

This company has been calling me…

This company has been calling me relentlessly for months. At least twice a day. Each time I block the number and report it as spam. I’m also on the Canadian do not call list which makes this unlawful. I reported them to the BBB and guess what - they now also have my email address. So I would also add a 1 star for the BBB.
I find this very concerning. I hope that if you are considering doing business with them you read this and reconsider.

4 May 2026
Unprompted review
Specialty Life Insurance logo

Reply from Specialty Life Insurance

Hello, we apologize for the frustration. We only contact individuals when a quote request has been submitted for a life insurance product through one of our websites, or when someone has opted in to be contacted while applying for another service through one of our third-party partners.

Please email us at info@specialtylifeinsurance.ca and we will promptly add your number to our Do Not Call list.

Rated 5 out of 5 stars

The professional manner of my advisor…

The professional manner of my advisor and the fine communication skill he showed.
But the best part was his willingness to listen to some of my history I forced on him and the wonderful down to earth approach he accepted it with kindness and grace.
Just a great overall experience from all levels.
He should be presented this feedback as it was more than just an insurance transaction as it left me with a very nice feeling!

3 May 2026
Specialty Life Insurance logo

Reply from Specialty Life Insurance

Hello John! We’re grateful you had such a meaningful experience with us, and we’re always here if you need anything in the future.

Rated 1 out of 5 stars

This company it's a big scam

This company it's a big scam, harassing people for big money, and making multiple calls, the good reviews are fake, not recommended.

16 April 2026
Unprompted review
Specialty Life Insurance logo

Reply from Specialty Life Insurance

Hello Janusz, apologies for the inconvenience, please email us your phone number at info@specialtylifeinsurance.ca and we will ensure it is permanently removed. "

Rated 5 out of 5 stars

Awesome Rate

I gave Specialty Life Insurance 5 out 5 because of the rate I was given for a $250,000 Accidental Death Insurance Policy.

The person who took care of drafting up this policy made sure I understood clearly what I was covered for and what the policy was for. She never once pressured me into taking the policy she just gave me me a quote and her name and suggested if she could call me back at a later time to see if I may have an interest in this kind of policy. Which is what I did. Two weeks later she called right on que very punctual, friendly and professional.

She then went over the policy again to refresh my memory asked if I had any questions or concerns then asked me what date suited me the best for the first withdrawal then after that what date from then on every month. I was
glad to be given a choice.

Then a copy was received by email for me to read over at my convenience. Once I was accepted another email I was came with that verification l
accepted. Then received a hard copy by mail.

All greatly flowed perfectly. No hiccups. No extra moneies taken out of my account
neither.

I recommend this insurance company highly to anyone looking for Accidental Death Insurance Policies only.

They may specialize with other insurances, but I'm only speaking on my experience and the Policy I took out.

Viola Lalonde

20 April 2026
Specialty Life Insurance logo

Reply from Specialty Life Insurance

Thank you for your recommendation and for placing your trust in Specialty Life Insurance!

Rated 5 out of 5 stars

The staff especially Kyle listed to my…

The staff especially Kyle listed to my questions and help me answer the questions to the best I could

20 April 2026
Specialty Life Insurance logo

Reply from Specialty Life Insurance

Thank you for your kind review! We’re glad to hear that Kyle took the time to listen to your questions and helped guide you through everything as clearly as possible.

Rated 5 out of 5 stars

Give them a try.....

The person I talked to made the sale. Fully explained what I was getting and the price was more than reasonable.Would highly recommend this company for any insurance needs

20 April 2026
Specialty Life Insurance logo

Reply from Specialty Life Insurance

We truly appreciate your recommendation and your trust in us for your insurance needs!

Rated 5 out of 5 stars

Very helpful and clear in the way the…

Very helpful and clear in the way the policy was explained.

20 April 2026
Specialty Life Insurance logo

Reply from Specialty Life Insurance

Thank you for your review! We’re glad to hear the policy was explained clearly and that you found the support helpful.

Rated 5 out of 5 stars

Kathrine was a great agent

Kathrine was a great agent! Friendly, informed, helpful & ever so patient. Had a few quotes that were similar, but not quite as good as what SLI offered us. Better coverage for similar costs to what other providers offered.

1 April 2026
Unprompted review
Specialty Life Insurance logo

Reply from Specialty Life Insurance

Thank you for your wonderful review! We’re so glad to hear that Kathrine provided such friendly, knowledgeable, helpful, and patient service. It’s great to know she was able to help you find better coverage at a competitive price.

Rated 5 out of 5 stars

I had an awesome experience

I had an awesome experience. My Agent answered all of my questions honestly and efficiently. She was also very kind and helpful. As well, as patient with me and my incessant questions. I would highly recommend this company.
In Kind Spirt, Tammy

2 April 2026
Specialty Life Insurance logo

Reply from Specialty Life Insurance

Hello Tammy, we’re thrilled to hear you had such a positive experience. We truly appreciate your recommendation and are always here if you have any more questions in the future!

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