Specialty Store Services Reviews 309

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 111 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality, often highlighting their ease of assembly and how well they meet their needs. Many people appreciate the fantastic and budget-friendly prices, finding them to be a great value. The delivery service is frequently described as fast and prompt, with items often arriving sooner than expected. However, some customers were dissatisfied with issues related to their orders, such as not receiving order confirmations or shipping updates. A few other people also felt that the product descriptions or images were misleading, leading to unexpected items or missing parts. There were also occasional mentions of damaged deliveries or products not being as sturdy as anticipated.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and variety. Many customers express satisfaction with... See more

Order

Clients share ambiguous opinions on order experiences. Many customers report satisfaction with the products... See more

Delivery service

Consumers generally express satisfaction with the delivery service, frequently highlighting its speed. Many... See more

Price

Reviewers mention positive feedback about price. Many customers found the prices to be fantastic, reasonable,... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the high quality of products,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The picture and description of the #3546 Outrigger Wall Display are very misleading. They show many parts that do not come with the set, and do not clearly indicate that they are extra. Buyer beware!... See more

Company replied

Rated 5 out of 5 stars

Edit: Got a very nice call apologizing for the mixup and telling me my order was on the way and they would not be charging me for shipping. Great customer service! The price is fantastic but I have... See more

Company replied

Rated 5 out of 5 stars

I received great customer service when I had a question about my order being shipped. My question was resolved and I received my order soon after with no problem. I was completely satisfied with the... See more

Company replied

Rated 5 out of 5 stars

the price and the size and also ordering a bag to carry the display case ,also its acraylic sides for anti theft protection. the whole package is what i was looking for perfect timing for a new set-up... See more

Company replied



Company details

  1. Shop Equipment Supplier

Written by the company

Since 1986 our second-generation family-owned and operated business has been helping retailers grow their business. We provide high-quality retail fixtures and store supplies backed by our 100% satisfaction guarantee. Our customer service department is second to none and we stock thousands of retail display and retail store supply items in our warehouse and are ready to ship. We have many exclusive displays and fixtures that you will not find anywhere else. From our lightweight folding grid panel display to our unique metal pegboard displays, we listen to our customers and strive to design innovative products that will help them succeed. Specialty Store Services is your one-stop shop for everything you need for profitable retailing: store displays, glass display cases, retail showcases, clothing racks, bags, shopping baskets and so much more. Centrally located in Chicago we ship nationwide. For over 30 years retailers nationwide have trusted Specialty Store Services.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

309 reviews

5-star
4-star
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1-star

Replied to 93% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars
Specialty Store Services logo

Reply from Specialty Store Services

Thank you so much for your order. We apologize for the damage and frustration. I see that you spoke with Natasha, and she discounted the damaged cash register stand. I sincerely hope we were able to provide you with a satisfactory solution to the situation. Thank you for taking your time to provide feedback.

Rated 5 out of 5 stars

Great service

Great service, Fast delivery, items excellent quality.
Exactly the same as the online picture

13 June 2025
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Reply from Specialty Store Services

We are happy that you are satisfied with your purchase! Thank you so much for your business and taking the time to provide us with feedback!

Rated 5 out of 5 stars

Order arrived on time

Order arrived on time. Delivery driver was extra nice. He had to maneuver around lots of road construction in front of our business and still kept his sense of humor! Displays were easy to put together and look great.

6 June 2025
Specialty Store Services logo

Reply from Specialty Store Services

We are happy that you are satisfied with your purchase! Thank you so much for your business and taking the time to provide us with feedback!

Rated 5 out of 5 stars

Fast service

It was easy to order. One thing I was looking for after I ordered my carts is when they may show up. I was really surprised to find them on my front stairs the morning after I ordered them. I like the fast service.

3 June 2025
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Reply from Specialty Store Services

We are happy that you are satisfied with your purchase and our service! Thank you so much for your business and taking the time to provide us with feedback!

Rated 5 out of 5 stars

Superb products and service

Purchased a complete set of Grid & Go Plus panels to upgrade my existing vending display ... They are fantastic, well-made products. In addition to the fact they fold in half, the removable feet are a game-changer for storage, transport, and setup on event day.

Customer service, however, is the real benefit to shopping with Specialty Store Services—they were quick to respond with recommendations and to rectify issues and I received my order within a week of confirmation. Highly recommended.

1 June 2025
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Reply from Specialty Store Services

We are happy that you are satisfied with your purchase and our service! Thank you so much for your business and taking the time to provide us with feedback!

Rated 5 out of 5 stars
Specialty Store Services logo

Reply from Specialty Store Services

We are happy that you are satisfied with your purchase and our service! Thank you so much for your business and taking the time to provide us with feedback!

Rated 5 out of 5 stars

My 1st time ordering from this company

My 1st time ordering from this company. Satisfied with my product. Delivered in a timely manner.

21 May 2025
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Reply from Specialty Store Services

We are happy that you are satisfied with your purchase and our service! Thank you so much for your business and taking the time to provide us with feedback!

Rated 5 out of 5 stars

Everything was wonderful since asking…

Everything was wonderful since asking for prices, fast response. Prices are cheaper compared to other places, and for damage, no problems either

29 April 2025
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Reply from Specialty Store Services

We are happy that you are satisfied with your purchase and our service! Thank you so much for your business and taking the time to provide us with feedback!

Rated 5 out of 5 stars

Very happy with my Specialty Store Services purchase and customer service experience.

Specialty Store Services is a great company to do business with. I was looking at the folding grid wall panels but was hesitant to make such a significant purchase based on online pictures/descriptions only. I called and spoke to Carl in customer service who made me more confident in buying the products by discussing them more fully and also explaining their company’s Customer Satisfaction Guarantee. He explained that I would get a full refund if I was unsatisfied but was very up-front and honest that the shipping back would be paid by me which is understandable. I bought four folding grid wall panels and I absolutely love them! Unfortunately, one of the panels had a manufacturing defect. I called the company and spoke to Beth in customer service who apologized and asked if I wanted a replacement or refund. I definitely wanted a replacement as, again, this is a great product. She asked me to email her pictures of the defect and she had a replacement grid wall panel shipped out the next day at no charge to me. This company has definitely stood by their promises and I will be using them in the future for any of my retail display needs. I’m a very happy customer!

5 May 2025
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Reply from Specialty Store Services

We are very happy that you are satisfied with your purchase and our service! Both Carl and Beth exemplify our focus and dedication to customer service. Thank you so much for your business and taking the time to provide us with feedback!

Rated 5 out of 5 stars

Shipping was incredibly fast

Shipping was incredibly fast! Thank you very much for this quality product. :)

4 May 2025
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Reply from Specialty Store Services

We are happy that you are satisfied with your purchase and our service! Thank you so much for your business and taking the time to provide us with feedback!

Rated 5 out of 5 stars

Whole process was smooth and easy

Whole process was smooth and shipping was quick. Called for assistance and help was great and knowledgable.

16 April 2025
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Reply from Specialty Store Services

We are happy that you are satisfied with your purchase and our service! Thank you so much for your business and taking the time to provide us with feedback!

Rated 5 out of 5 stars

Very fast service, great price

Very fast service, very reasonable priced product, very well packaged. Thank you!

4 April 2025
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Reply from Specialty Store Services

We are happy that you are satisfied with your purchase and our service! Thank you so much for your business and taking the time to provide us with feedback!

Rated 5 out of 5 stars

Great item.

Great item. Well manufactured. Fast shipping. I could not be happier.

27 March 2025
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Reply from Specialty Store Services

We are happy that you are satisfied with your purchase and our service! Thank you so much for your business and taking the time to provide us with feedback!

Rated 5 out of 5 stars

We were amazed with the quick service!

We were amazed with the quick service!! We ordered the mannequin base and received it the next day! Never have we experienced such prompt service.

26 March 2025
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Reply from Specialty Store Services

We are happy that you are satisfied with your purchase and our service! Thank you so much for your business and taking the time to provide us with feedback!

Rated 5 out of 5 stars

very helpful thanks

very helpful thanks

15 April 2025
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Reply from Specialty Store Services

We are happy that you are satisfied with your purchase! Thank you so much for your business and taking the time to provide us with feedback!

Rated 5 out of 5 stars

Quality product

Quality product. Well-designed. Easy to fold up and carry.

24 March 2025
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Reply from Specialty Store Services

We are happy that you are satisfied with your purchase! Thank you so much for your business and taking the time to provide us with feedback!

Rated 5 out of 5 stars

My Display Case

My Display Case (20x24x3.5) is a Strong Light weight Aluminum frame with a Sturdy plexiglass front... Closes securely and comes with a Carry handle... Perfect for my Collectible Medals... Reasonably priced and Quickly delivered

23 March 2025
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Reply from Specialty Store Services

We are happy that you are satisfied with your purchase! Thank you so much for your business and taking the time to provide us with feedback!

Rated 5 out of 5 stars

It was a great product

It was a great product. We will be ordering additional product.

28 March 2025
Specialty Store Services logo

Reply from Specialty Store Services

We are happy that you are satisfied with your purchase! Thank you so much for your business and taking the time to provide us with feedback!

Rated 5 out of 5 stars

Fast service

Fast service

17 March 2025
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Reply from Specialty Store Services

We are happy that you are satisfied with your purchase and our service! Thank you so much for your business and taking the time to provide us with feedback!

Rated 5 out of 5 stars

Quality and Service

I purchased 2 folding gridwall panels from Specialty Store Services. Everything came very quickly and the quality was much better than I though. I had a slight issue with one of the gridwalls and I worked with Customer Support who replied promptly and offered me a few solutions. I haven't used them in an event yet, but so far the service and quality have been exceptional.

8 April 2025
Unprompted review
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Reply from Specialty Store Services

We are happy that you are satisfied with your purchase and our service! Thank you so much for your business and taking the time to provide us with feedback!

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