Had a fantastic experience with Kashan at Specsathome! I was in a bit of a panic when my glasses broke unexpectedly, but Kashan managed to see me on very short notice. He quickly sorted me out with... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
- #2 of 8 best companies in Optical Wholesaler
Written by the company
At SpecsatHome, we have a simple mission statement: to provide designer glasses at prices everyone can afford, while offering unparalleled customer service. That’s why you’ll find the latest styles from top designers like Ray-Ban, Jaeger and Police without the high street premium. What’s better, though, is you can take advantage of this season’s on-trend looks at affordable prices, all from the comfort of your own home. Backed by qualified opticians and offering a wide range of prescription lenses, we really are your one-stop online shop for all your eyewear needs. From sunglasses to fashionable day-to-day specs, we’ve got you covered. All this, with free UK delivery.
Contact info
2 Mapleleafe Gardens, IG6 1LG, London, United Kingdom
- 02038862278
- info@specsathome.london
- specsathome.london
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I've been impressed with the customer…
I've been impressed with the customer service. So responsive and polite. Thank you
The Highlander who broke his glasses
I broke my glasses frame and was desperate to get a new frame asap and i was glad i bought the frame from Spec at Home. I ordered late in the evening and it was nearly the weekend. Their support contacted me to let me know they had rushed through my order and had it in the post but Royal mail may not deliver a special delivery on a Saturday. Their quick process proved to be decisive however and i got the frame in the Saturday post. Superb customer support and fast delivery to the Scottish Highlands.
Trustworthy,knowledgable,professional…
Trustworthy,knowledgable,professional and very helpful.have used 3 times and first class service each time.
Professional and exceptionally helpful service with great prices and choices.
I purchased a pair of Reykjavik specs from Specsathome. I had been looking at those for quite some time; I needed new specs, but they were really expensive locally. I was really pleased to find them here at a much better price. I was a little concerned about ordering them online, as never had done this before for my specs.
I shouldn't have worried, because the process was seamless, and incredibly professional. I had to message Kashan to advise him that I have an eye test a few days after I ordered the specs. I had a reply back immediately to my enquiry and was advised that the specs will be sent asap so I can have them for the eye test. They did arrive in time; they were packaged very well and had come in a lovely case looking immaculate. I have to say, this is the best online purchase experience I ever had. Many thanks; will definitely recommend to others who are looking for new specs.
Prescription sunglasses
This is the second pair of glasses I have had from Kashan. These are prescription sunglasses and he couldn't have been more helpful. He sent me three frames to choose from and then I received the finished sunglasses within a couple of days. Highly recommended.
Friendly and very efficient service
Kashan from Specs at Home was extremely helpful and efficient with all aspects of our order.
We required a specific frame which had be sourced from abroad and Kashan kept us updated throughout and was able to sort out expediated delivery as we needed our order in a hurry.
Many thanks.
Fab experience! Highly recommended!
A great buying experience thanks to a fab customer care!
I found a frame I couldn't find anywhere else, and it was with me the very next day!
Unrivalled service
Eureka !!! a business that fulfils its promises.
I tried most of the high street chains and some independents looking for Arhlo frames.
SpecsatHome found them and they were with me in a couple days at a very affordable price.
I won’t be going anywhere else in future.
Kashan went above and beyond to deliver…
Kashan went above and beyond to deliver for an elderly person after another NHS procured optician had tried to charge over 5 times the market value for plastic frames. Once the integrity of NHS procurement was in doubt, I contacted Kashan who immediately addressed the matter. He was very professional, courteous, timely and conscientious. 'SpecsatHome' delivered a lovely pair of reading glasses with case to a very grateful elderly person.
I strongly recommend 'SpecsatHome'
Thank you so much for helping us out !
That you phoned me to apologise that my…
That you phoned me to apologise that my shipment was slightly delayed. Even so I received my new frames within a week of ordering
Exceptional customer service
Great customer service. Ordered glasses at 4:00 ordered was taken to post office at 4:20 and collected at 4:45. Item received at lunchtime next day.
Broke current frames
Broke my current frames and found specs at home had rthecsame frame. Order process went fine and I have received replacement frames and lenses fitted. Very happy with service...
Excellent service from Specsathome.
Excellent service from Specsathome.
The stepper frames were half the price of high street prices.
Ordered on Friday and received by first class mail on Monday
Value for money
Would recommend
Excellent customer service
Excellent customer service, received my glasses within 5 days and I am 100% satisfied!
I award 10 stars
If I could award ten stars, I would do so
Really good bloke...his own small business...
Customer service off the scale
Product appears faultless
Kashan...you deserve to do very well!
Excellent product and service.
Ordered my glasses last weekend and received them today. I couldn’t be happier. Premium frames with excellent upgraded lenses for a fraction of the price of high street opticians. Customer service was excellent. Would definitely order from them again.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








