Specs at Home Reviews 

436
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 136 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient and friendly service, often highlighting the staff's helpfulness and professional approach in handling orders and repairs. Many people appreciate the outstanding quality of the products, including frames and lenses, which are frequently described as perfect fit and stylish. Reviewers are particularly impressed with the affordability, noting that prices are often significantly lower than high street retailers, providing excellent value. The delivery service is consistently fast and reliable, with many customers receiving their orders quickly and well-packaged. The overall ordering process is described as easy and efficient, contributing to a highly positive customer experience.

What people talk about most

Product

Users describe positive interactions with product, often highlighting the excellent quality and value of the... See more

Service

Customers consistently note positive experiences with service, often highlighting the excellent... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising its speed and efficiency, with... See more

Price

Clients share positive opinions on price, with many reviewers highlighting that the prices are very... See more

Order

Consumers find the ordering process to be positive, with many praising the ease of online ordering and the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had a fantastic experience with Kashan at Specsathome! I was in a bit of a panic when my glasses broke unexpectedly, but Kashan managed to see me on very short notice. He quickly sorted me out with... See more

Rated 5 out of 5 stars

Kashan from Specs at Home was extremely helpful and efficient with all aspects of our order. We required a specific frame which had be sourced from abroad and Kashan kept us updated throughout and w... See more

Rated 5 out of 5 stars

Reglazed my frames with specs at home. Recieved an outstanding service. Shown all options and price specifications at initial meeting.I chose a great lens, and I was then contacted with a few... See more

Rated 5 out of 5 stars

My elderly uncle for whom I care, regularly sits on his glasses causing varying degree of destruction of the frames. Wonderfully, Specs at Home sell the exact frame and so suddenly it's easy to buy-in... See more


Company details

  1. #2 of 8 best companies in Optical Wholesaler

Written by the company

At SpecsatHome, we have a simple mission statement: to provide designer glasses at prices everyone can afford, while offering unparalleled customer service. That’s why you’ll find the latest styles from top designers like Ray-Ban, Jaeger and Police without the high street premium. What’s better, though, is you can take advantage of this season’s on-trend looks at affordable prices, all from the comfort of your own home. Backed by qualified opticians and offering a wide range of prescription lenses, we really are your one-stop online shop for all your eyewear needs. From sunglasses to fashionable day-to-day specs, we’ve got you covered. All this, with free UK delivery.


Contact info

4.9

Excellent

TrustScore 5 out of 5

436 reviews

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4.9

All reviews

(436)

129 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The Highlander who broke his glasses

I broke my glasses frame and was desperate to get a new frame asap and i was glad i bought the frame from Spec at Home. I ordered late in the evening and it was nearly the weekend. Their support contacted me to let me know they had rushed through my order and had it in the post but Royal mail may not deliver a special delivery on a Saturday. Their quick process proved to be decisive however and i got the frame in the Saturday post. Superb customer support and fast delivery to the Scottish Highlands.

13 December 2025
Rated 5 out of 5 stars

Professional and exceptionally helpful service with great prices and choices.

I purchased a pair of Reykjavik specs from Specsathome. I had been looking at those for quite some time; I needed new specs, but they were really expensive locally. I was really pleased to find them here at a much better price. I was a little concerned about ordering them online, as never had done this before for my specs.
I shouldn't have worried, because the process was seamless, and incredibly professional. I had to message Kashan to advise him that I have an eye test a few days after I ordered the specs. I had a reply back immediately to my enquiry and was advised that the specs will be sent asap so I can have them for the eye test. They did arrive in time; they were packaged very well and had come in a lovely case looking immaculate. I have to say, this is the best online purchase experience I ever had. Many thanks; will definitely recommend to others who are looking for new specs.

4 December 2025
Rated 5 out of 5 stars

Prescription sunglasses

This is the second pair of glasses I have had from Kashan. These are prescription sunglasses and he couldn't have been more helpful. He sent me three frames to choose from and then I received the finished sunglasses within a couple of days. Highly recommended.

3 December 2025
Unprompted review
Rated 5 out of 5 stars

Friendly and very efficient service

Kashan from Specs at Home was extremely helpful and efficient with all aspects of our order.
We required a specific frame which had be sourced from abroad and Kashan kept us updated throughout and was able to sort out expediated delivery as we needed our order in a hurry.
Many thanks.

29 November 2025
Rated 5 out of 5 stars

Unrivalled service

Eureka !!! a business that fulfils its promises.
I tried most of the high street chains and some independents looking for Arhlo frames.
SpecsatHome found them and they were with me in a couple days at a very affordable price.
I won’t be going anywhere else in future.

22 November 2025
Rated 5 out of 5 stars

Kashan went above and beyond to deliver…

Kashan went above and beyond to deliver for an elderly person after another NHS procured optician had tried to charge over 5 times the market value for plastic frames. Once the integrity of NHS procurement was in doubt, I contacted Kashan who immediately addressed the matter. He was very professional, courteous, timely and conscientious. 'SpecsatHome' delivered a lovely pair of reading glasses with case to a very grateful elderly person.

I strongly recommend 'SpecsatHome'

Thank you so much for helping us out !

12 November 2025
Unprompted review
Rated 5 out of 5 stars

Broke current frames

Broke my current frames and found specs at home had rthecsame frame. Order process went fine and I have received replacement frames and lenses fitted. Very happy with service...

20 October 2025
Rated 5 out of 5 stars

I award 10 stars

If I could award ten stars, I would do so

Really good bloke...his own small business...

Customer service off the scale

Product appears faultless

Kashan...you deserve to do very well!

13 October 2025
Rated 5 out of 5 stars

Excellent product and service.

Ordered my glasses last weekend and received them today. I couldn’t be happier. Premium frames with excellent upgraded lenses for a fraction of the price of high street opticians. Customer service was excellent. Would definitely order from them again.

13 October 2025
Unprompted review

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