Specs at Home Reviews 

439
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 136 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the team's helpfulness, efficiency, and genuine care in assisting people with their needs. Many appreciate the high-quality products, including frames and lenses, often described as outstanding and a perfect fit. Reviewers also frequently note the very reasonable and affordable pricing, often significantly cheaper than other retailers. The ordering process is consistently easy and efficient, with many customers receiving items quickly, often within days or even the next day. People commend the company for its excellent communication, proactive problem-solving, and reliable delivery, ensuring a smooth and satisfying overall experience.

What people talk about most

Product

Customers consistently note positive experiences with product, often praising the quality, fit, and value of... See more

Service

Customers had positive experiences with service, describing it as very good, helpful, thoughtful, and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speed and efficiency of... See more

Price

Reviewers consistently express satisfaction with the pricing, often highlighting competitive and very... See more

Order

Clients share positive opinions on order, highlighting the ease of online ordering and the swift processing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had a fantastic experience with Kashan at Specsathome! I was in a bit of a panic when my glasses broke unexpectedly, but Kashan managed to see me on very short notice. He quickly sorted me out with... See more

Rated 5 out of 5 stars

Kashan from Specs at Home was extremely helpful and efficient with all aspects of our order. We required a specific frame which had be sourced from abroad and Kashan kept us updated throughout and w... See more

Rated 5 out of 5 stars

Reglazed my frames with specs at home. Recieved an outstanding service. Shown all options and price specifications at initial meeting.I chose a great lens, and I was then contacted with a few... See more

Rated 5 out of 5 stars

My elderly uncle for whom I care, regularly sits on his glasses causing varying degree of destruction of the frames. Wonderfully, Specs at Home sell the exact frame and so suddenly it's easy to buy-in... See more


Company details

  1. #1 of 7 best companies in Optical Wholesaler

Written by the company

At SpecsatHome, we have a simple mission statement: to provide designer glasses at prices everyone can afford, while offering unparalleled customer service. That’s why you’ll find the latest styles from top designers like Ray-Ban, Jaeger and Police without the high street premium. What’s better, though, is you can take advantage of this season’s on-trend looks at affordable prices, all from the comfort of your own home. Backed by qualified opticians and offering a wide range of prescription lenses, we really are your one-stop online shop for all your eyewear needs. From sunglasses to fashionable day-to-day specs, we’ve got you covered. All this, with free UK delivery.


Contact info

4.9

Excellent

TrustScore 5 out of 5

439 reviews

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4.9

All reviews

(439)

133 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I needed a replacement titanuim frame…

I needed a replacement titanuim frame and no opticians in Swansea could provide it. I found what I needed on your site and it was easy to order. It arrived within the specified time and neatly packed. Even the postage cost was free.

10 October 2025
Rated 5 out of 5 stars

Excellent Service and Quality from SpecsAtHome


⭐️⭐️⭐️⭐️⭐️

I recently purchased a pair of glasses online from SpecsAtHome, and I couldn’t be happier with the experience. From start to finish, the process was smooth, personal, and far more reassuring than buying from a big-name retailer.

The website was easy to navigate, with clear details about frame styles, lens options, and pricing. What really stood out was the personalised touch—after placing my order, I was kept informed at each stage and it felt like I was being looked after by someone who genuinely cared.

The glasses arrived promptly, beautifully packaged, and the quality is outstanding. I’ve had zero issues with fit or comfort, and I like knowing that I supported a local business that values craftsmanship and customer care.

If you’re considering buying glasses online, but want the trust and expertise of a real optician, I highly recommend using SpecsAtHome.

29 September 2025
Rated 5 out of 5 stars

Had a fantastic experience with Kashan…

Had a fantastic experience with Kashan at Specsathome! I was in a bit of a panic when my glasses broke unexpectedly, but Kashan managed to see me on very short notice. He quickly sorted me out with a temporary spare pair, and also offered a repair service for my current glasses, which were still quite new.
Super polite, professional, and clearly knows his stuff. Great setup, efficient service, and it’s so refreshing to deal with someone local who genuinely cares about helping people.
Highly recommend if you're looking for new glasses, repairs, or just a reliable, friendly service. Thanks so much again!

30 September 2025
Unprompted review
Rated 5 out of 5 stars

Excellent seller

Excellent seller, goods dispatched in a timely manner and postage costs very competitive. I have bought from this company several times now and will definitely be going back again. Kashan was extremely helpful and a pleasure to do business with.

26 September 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Kashan was very professional and replied to all my queries so quickly! He fixed my glasses the next day after managing to order in the right frames in just 24 hours. I'll definitely be ordering my next pair from him.

25 September 2025
Rated 5 out of 5 stars

Wow amazing experience

Wow! Is all I can say I was desperate for a new pair of glasses as I broke mine and Kashan literally managed to save me by sorting me a brand new pair and getting me new lenses all within 48 hours! Never have I known a service so GOOD!! 10/10 highly recommend. Thank you once again

22 September 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service from Specs at Home

Following a recent eye test I was given a prescription for the first time. I found Specs at Home had the frames I wanted at very competitive price. Over a couple of calls Kashan guided me through the process of selecting the lenses for my needs. I'm very happy with my glasses and thoroughly recommend Specs at Home.

14 August 2025
Rated 5 out of 5 stars

Great experience and very patient

Great experience and very patient

Kashan was extremely professional and was able to answer my questions and get the exact lenses i was looking for my glasses. The at home service is also amazing, that means a lot less travel and he has the BEST VALUE / cheapest Reykjavik Eyes frames you will find online - i've been searching for a while and couldn't find them cheaper.

8 September 2025
Unprompted review
Rated 5 out of 5 stars

Kashan did a great job with my…

Kashan did a great job with my varifocal lenses in a Defender frame. Just make sure that you give him an accurate Pupil Distance and Pupil Height with your prescription and he will do the rest.
Delighted with the result and much better value than High Street stores.

2 September 2025

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