Spectra Drive were knowledgeable and arranged pick up of my car, co-ordinated the insurance claim and hire car. Fought our corner and dealt with the headache of claiming the right market value of o... See more
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Review summary
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From day one Spectra Drive were knowledgable and arranged pick up of car, co-ordinated the insurance claim and hire car. Fought our corner and dealt with the headache of claiming the right market v... See more
From the very first phone call after being hit by a drink driver, every single member of Spectra Drive have always been polite, understanding and helpful in solving a claim that wasn’t my fault. I can... See more
My experience was great, I was contacted every step of the way. This is the first time I have ever had to have a courtesy car. The stress was taken out with delivery of a beautiful brand new car.... See more
Company details
Written by the company
Spectra Drive have many years experience providing accident management services from our Manchester based operations centre. We can offer a 24/7 nationwide range of mobility and vehicle repair solutions.
Contact info
Chapel Studio, 47 Waterloo Road, SK1 3BJ, Stockport, United Kingdom
- 0330 555 0505
- claims@spectradrive.com
- spectradrive.com
4.4
Excellent
374 reviews
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Replied to 50% of negative reviews
Typically replies within 1 week
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the contact you had with us was very…
the contact you had with us was very good and very helpful
8 August 2026
Very quick service and helpful
Very quick service and helpful. Customer service are very polite and help me with the information they informed me especially Liam and Becki.
12 August 2026
Hi my overall experience with spectra…
Hi my overall experience with spectra has been great... Quick and efficient especially when dealing with Tom.
11 August 2026
Car hire sorted very quickly all…
Car hire sorted very quickly all aspects of the claimed sorted (although the third party did accept liability immediately). Kept in the loop at every process.
31 July 2026
I honestly can't thank the staff enough…
I honestly can't thank the staff enough at Spectra. Following on from a non fault accident, this company couldn't of been more helpful. Within hours, my car was collected and a brand new car was delivered to me. First time dealing with a car hire company and of course I was a tad worried but any concerns or questions were dealt with in a very calm, professional manner. I'd like to take this opportunity to thank every member of staff that supported me through a daunting process. Highly recommend this company.
6 August 2026
Unprompted review
The service has been great
The service has been great, smooth and seamless, would highly recommend 👌
31 July 2026
Service was prompt and efficient
Service was prompt and efficient, nothing seemed too much trouble.
29 July 2026
Too good to be true
They called me shortly after my no fault accident in April and I was told that they deal with everything, I thought great, then i was asked for statements for bank and credit cards in May, I reluctantly provided these, now in July i have been asked for more statements, I wish that I had just gone through my own insurance company. The courtesy car was not like for like, Mine is a X6 theirs was a Lexus saloon, but carries a very high weekly rental cost, I have just been told that if I dont provide more statements that they will pursue me for the hire charges, I will send the other statements but from a great start, it has gone downhill from there. User beware
28 July 2026
Unprompted review
Reply from Spectra Drive
We're very sorry to read about your experience and appreciate you taking the time to leave your feedback.
We completely understand that being asked to provide bank and credit card statements can feel intrusive, and we appreciate that this is not something anyone is comfortable doing. However, we'd like to reassure you that these requests do not come from us – they are made by the at-fault driver's insurance company as part of the claims process.
To briefly explain why they ask for this information: the at-fault insurer will often assess whether a customer could have reasonably afforded to hire a replacement vehicle themselves. If they believe this is the case, they will usually try to pay us a significantly reduced hire rate rather than the full amount. This is one of the ways insurers attempt to reduce the value of a claim.
If it is established that you could have afforded the hire vehicle, we will accept the reduced settlement from the insurer and write off any shortfall ourselves. We are not in the business of pursuing our customers for these costs. On the other hand, if the financial information shows that funding the hire yourself would not have been reasonable, it strengthens our position to recover a greater proportion of the hire charges from the at-fault insurer.
It's also worth mentioning that, despite the rates charged, we rarely recover the full hire costs from insurers. In many cases, they negotiate settlements that are significantly lower than our advertised daily rates, which is why those rates can appear high in the first place.
We're sorry to hear you felt the replacement vehicle wasn't a suitable like-for-like match although from an insurance perspective it does fall into the same category.
We hope this explanation helps to clear up some of your concerns. If you would like to discuss your claim further, or if there is anything we can do to help, please don't hesitate to get in touch with us directly. We'd welcome the opportunity to speak with you.
Everyone from when I spoke to all staff…
Everyone from when I spoke to all staff they have been very supportive. I've been kept up to date , staff was very helpful and guided me threw. Leèham has been absolutely brilliant thankyou too all staff
22 July 2026
Reply from Spectra Drive
Thank you so much for the positive review.
Utter disgrace
Now 8 months on, my claim is still not sorted as they have billed for the ‘hire car’ NOT A COURTESY CAR so do not be fooled! I’m having to go to court as it’s a £13k bill for the hire car I had for 1 month! Utter joke and the cause of so much stress
You can reply all you want but £13,000 for a car for a month is a joke and you shouldn’t be doing what you’re doing. If I ever hear from you again I’ll be taking you to court
21 July 2026
Unprompted review
Reply from Spectra Drive
Thank you for taking the time to share your feedback. We are genuinely sorry that this claim has been such a long and stressful process for you. We completely understand how frustrating this situation must feel, and it is never our intention for our customers to experience this level of uncertainty.
Unfortunately, the delays in your claim have been caused by the third-party insurer's handling of the matter. It took several months for liability to be accepted, which is entirely outside of our control.
While we appreciate your frustration, it is important to clarify that the vehicle provided was a hire vehicle, not a courtesy car. This was explained before the vehicle was supplied, and the hire agreement you signed clearly set out the terms and conditions, including the applicable daily hire rates. Had you not been happy with these terms, you were under no obligation to enter into the agreement. The vehicle was then used for a total of 47 days.
We would also like to reassure you that we are not asking you to personally pay these hire charges. As the hirer, however, your cooperation is required to enable us to recover the costs from the at-fault insurer. As a business, we do need to be paid for the hire vehicle that was provided, but our aim has always been to recover these costs from the responsible insurer, not from you.
We sincerely regret the stress this situation has caused and remain committed to working towards a resolution. We hope the outstanding issues can be resolved as quickly as possible.
So far so good
So far so good. Had a non fault accident on 14/07/26 and from the first phone call Spectra Drive were very helpful. Curiosity Car arrived 15/07/26. Had an offer for my vehicle, plus ive had the option to buy it back. Just awaiting the payment, but i remain hopeful that this will go as smoothly as it has so far.
14 July 2026
Unprompted review
Reply from Spectra Drive
Thank you for your kind review! We're really pleased to hear you've had a smooth experience so far and that our team has been able to help throughout the process. We appreciate your patience while the payment is finalised, and we're here if you need anything in the meantime. Wishing you all the best!
Dissatisfied and Frustrated
From the off I felt that I was not given regular updates, I had to repeatedly phone up and prompt attempts to contact the other parties insurance company. The management of my claim went on for over 2 months and I felt powerless and misinformed, I also felt that scare tactics were used at one stage to get me to release personal information about my finances. The only positive and helpful person that I spoke to was Catherine Barrett who was always helpful and understanding. I wasn’t informed that my vehicle was (eventually) ready for release and collection and overall I am dissatisfied with the management of my claim.
20 July 2026
Unprompted review
Reply from Spectra Drive
Thank you for taking the time to share your feedback. We're very sorry to hear that your experience did not meet your expectations and that you felt unsupported throughout the claims process. Your comments regarding communication, delays, and the handling of your claim have been noted and will be reviewed with the team. We're pleased to hear that Catherine Barrett provided helpful and understanding service, and we'll ensure your kind words are passed on to her. Thank you again for bringing this to our attention.
Happy customer!!!
Very fast delivery on my courtesy car and very fast on dealing with my claim on my car that was written off!
Customer service is great! Very happy with their service and the courtesy car!
Great communication with James Hovington thank you!
14 July 2026
Reply from Spectra Drive
We're delighted to hear that you were happy with the speed of your claim, the delivery of your courtesy car, and the service you received throughout. It's especially great to know that James Hovington kept you well informed and provided excellent communication—we'll be sure to pass your kind words on to him.
Thank you for choosing us, and we really appreciate you taking the time to share your experience. Wishing you all the best!
Very fast
Very fast, efficient, friendly and easy to deal with.
I couldnt recommend enough.
Especially Liam Whittam
2 July 2026
Reply from Spectra Drive
Thank you so much for your kind words and recommendation! We're delighted to hear that you found our service fast, efficient, friendly, and easy to deal with. We'll be sure to pass your special mention on to Liam – he'll be thrilled to know he made such a positive impression. We really appreciate your support and look forward to helping you again in the future!
Good clear customer service
Good clear customer service. Curtesy car within 24 hours of accident.
2 July 2026
Reply from Spectra Drive
Thank you for your lovely review. We're pleased to hear that you found our customer service clear and that we were able to provide you with a courtesy car within 24 hours of your accident. We appreciate your feedback and are glad we could support you during a difficult time. If you ever need us again, we're here to help.
Spectra fantastic friendly trustworthy
The people I dealt with individually made me feel relaxed when explaining my car accident that was admitted to not being my fault.
A very patient and understanding team.
Although I hope never to deal with the team ever again.
(In a nice way).
22 June 2026
Reply from Spectra Drive
Thank you for your wonderful review. We're so pleased to hear that our team helped you feel relaxed and supported while discussing your accident. We understand that being involved in an accident can be stressful, so it's great to know that our patience and understanding made a positive difference.
We completely understand your comment about hoping not to need us again – and we sincerely hope you don't! But if you ever do need our assistance in the future, we'll be here to help in any way we can.
Always a good service
26 June 2026
Reply from Spectra Drive
Thank you for your review! We're delighted to hear that you consistently receive good service from us. Your continued support means a lot, and we look forward to helping you again whenever you need us.
Reply from Spectra Drive
Thank you for your fantastic review! We're delighted to hear that you received brilliant service from start to finish. Your feedback is greatly appreciated, and we're pleased we could provide you with a positive experience. We look forward to assisting you again in the future should you ever need us.
Fantastic service very quick response…
Fantastic service very quick response the fastest service I ever come across also very helpfull
18 June 2026
Reply from Spectra Drive
Thank you for your fantastic review! We're delighted to hear that you were impressed with our quick response times and found our service to be the fastest you've experienced. It's also great to know that our team was helpful throughout the process. We really appreciate your kind words and your support.
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