Whenever I buy packages shipped by speed x, my package is always in some random location in my apartment building and I have to run around like a chicken w my head cut off looking for it. There is a d... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Package out for delivery for 27hrs. No new scans, no updates. Just allegedly out for delivery for the eternity, I guess. No phone number or email contact available, in other words, no human co... See more
Company replied
my package was going to a US Post Office and easily seen from a major highway.. Your morons that cant read write or understand English or follow directions said the package was refused. The Post Maste... See more
Company replied
Can I give zero stars? The chat bot is completely useless. FIVE days now of "expected delivery date" and no package. I've now requested a refund from the shipper and will no longer use them until the... See more
Company replied
1.2
Bad
5k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 29% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My package was delivered by the curb
My package was delivered on my lawn, just by the curb. Anyone could have taken it easily. Lazy delivery person couldn’t bother to drop it on the porch or ring my doorbell.
6 May 2026
Unprompted review
Reply from SpeedX
Dear Amy, We sincerely apologize for the unsafe delivery experience where your package was left on your lawn by the curb instead of your porch, and for our driver failing to ring your doorbell. We take your feedback seriously and will internally review this incident to improve our delivery standards.
If I could give them a zero
If I could give them a zero, I would they lie about deliveries claim there’s no access and then they lie the next day when it’s supposed to be red delivered and claim that it’s an incorrect address although they have delivered to the same address for six months, this is the worst delivery company I’ve ever ever ever ever ever dealt with. Do not trust them with your packages. You will get them when they’re getting ready not when you are supposed to
The reply states package was delivered and that is totally false information after a month of fighting with all involved I finally got a refund of my money from people I ordered from speedx sent me an email telling me all the sudden they couldn’t find my package so it was IN FACT NEVER DELIVERED but lost (or stolen by the driver )
3 May 2026
Unprompted review
Reply from SpeedX
Thank you for your feedback. We sincerely apologize for the frustrating delivery failures and inaccurate status updates, including false access and incorrect address claims despite successful deliveries to your address previously. We take your feedback seriously.
We were unable to locate any information using the tracking number you provided. Please double-check and resend the correct tracking details to support@speedx.io, and our team will conduct an internal review and follow up accordingly.
This company is a total failure in…
This company is a total failure in delivering a package to Willoughby ohio.44094 this is my follow up review to a prior review I made months ago. I got the same BS letter they were reaching out to help solve the problem.. long story short I sent them detailed written directions and a screen shot on Google maps showing that my address does exist contrary to there excuse that there is no such address . Postal service delivers here ups delivers here FedEx delivers here. I will not purchase anything from any company that uses this sad excuse of a so called delivery company Sellers & Buyers search speedx delivery for yourselves before buying any product they may deliver because that stink at it. Avoid them! Rick Kovalsky m
20 March 2026
Unprompted review
Reply from SpeedX
Thank you for your feedback. We sincerely apologize for the repeated disappointing delivery experience and the inconvenience caused.
We take your feedback seriously and will conduct a thorough internal review to prevent similar issues from happening again. For any further assistance, please email to support@speedx.io, we will follow up accordingly. Thank you.
Horrible service my packages was stolen…
Horrible service my packages was stolen false updates
5 May 2026
Unprompted review
Reply from SpeedX
We sincerely apologize for the frustration and disappointment caused by your delivery experience. We understand how upsetting it is to receive updates that did not reflect the actual situation and to feel that your package may have been lost or stolen.
After further investigation, we regret to inform you that the package was unfortunately not found at the facility. We understand this is not the outcome you were hoping for, and we recognize how frustrating this situation has been for you.
We also apologize for the confusion caused by the tracking updates and understand your concerns regarding the handling of the shipment. Since the package could not be located, we kindly recommend contacting the merchant directly for further assistance and available resolution options regarding your order.
Thank you for bringing this matter to our attention, and again, we sincerely apologize for the inconvenience and stress this experience has caused.
This is the worse company i’ve…
This is a hgreat worse company i’ve interacted with.
I was waiting for a very important business package and two times they couldn’t find my address
My address is extremely findable and obvious and i have a door man
Also i don’t even know if that company is legit or a scam. There is no one to communicate with there
4 May 2026
Unprompted review
Reply from SpeedX
We sincerely apologize for the frustration and inconvenience you experienced with your delivery. We understand how important your business package was and how concerning it must have been to encounter repeated delivery issues before the package was ultimately delivered.
We appreciate your feedback regarding the address concerns and communication experience. We understand how frustrating it can be when you are unable to easily connect with support regarding an urgent shipment.
Thank you for taking the time to share your experience and feedback, as it helps highlight areas where improvements are needed.
Do Not USE!
The absolute worst. Don't even know how to deliver packages between normal business hours. Keep marking my package as undeliverable, because they are too lazy to figure out how to drop off a package at a business address. No phone number to call, no customer service!!!
30 April 2026
Unprompted review
Reply from SpeedX
Thank you for your feedback. We sincerely apologize for the repeated disappointing delivery experience and the inconvenience caused.
We take your feedback seriously and will conduct a thorough internal review to prevent similar issues from happening again. For any further assistance, please email to support@speedx.io, we will follow up accordingly. Thank you.
Wow!
Wow!! 3 deliveries, 3 screwups!! Same as usual said nobody home, then changed it to no access.. seems all they do is BS customers.. 2nd review in 5 days!! Complete garbage.. No CS dept, No phone # and the most useless AI model I have ever come across!! SPXABE013642604260010589 is this one!! They whined and bitched about a #, Well here ya go!! They have 2 email addresses & complaints about every shipment they have handled over the last 2 weeks!! Dont believe the numbers on their website.. Zero contactability!! This is an edit.. TODAY 5/5/26 The vehicle broke down.. So now ive had no access (even though theres access) Nobody there to receive (Signature not needed) Now the guys hooptie took a dump!! 0/10 fellas!! ZERO!! Whats even better is TRUSTPILOT is saying that they want the tracking number (Are they all robots) Hey guys look up!! My name is on the order!! Go find it!
3 May 2026
Unprompted review
Reply from SpeedX
Thank you for your feedback. We sincerely apologize for the repeated delivery errors including false “no one home” and “no access” updates, as well as the additional delivery disruption caused by vehicle issues. We are truly sorry for the negative experience brought by the lack of contact channels and ineffective AI chatbot support.
We have confirmed that the tracking number you provided shows delivered status. We take your feedback seriously and are actively improving our overall service quality, optimizing our chatbot system and preparing to launch phone support in the future. Please feel free to contact support@speedx.io if you need further assistance.
A Disappointing Exchange with SpeedX Representative
I am deeply disappointed with how SpeedX’s management representative handled my missing parcel.
The package is undeniably lost, yet the person in charge refused to mark it as “lost” in your system, choosing only to list it as “unable to locate”. It appears to be a deliberate wording tactic to evade liability and proper compensation.
Rather than taking ownership of the issue, this management member simply shifted the burden, advising me to resolve compensation directly with the merchant.
Most regrettably, since your system declines to officially confirm the parcel as lost, my shipping insurance claim cannot be processed.
It is truly discouraging when even a management representative adopts such an evasive attitude. If those in charge lack accountability, it is only natural that the company’s overall customer service fails to meet basic professional standards.
5 May 2026
Unprompted review
Reply from SpeedX
We sincerely apologize for the frustration and disappointment you’ve experienced regarding your missing parcel. We understand how upsetting this situation must be, especially after seeking assistance and feeling that your concerns were not properly acknowledged.
We regret that the parcel could not be located and understand your concern regarding the terminology used in the case status. We recognize how important an official “lost” designation may be for insurance and compensation purposes, and we understand why the current status has caused additional stress and inconvenience.
We are also sorry to hear that your interaction with management left you feeling unsupported. Our intention should always be to provide clear communication, accountability, and assistance throughout the resolution process. We understand your disappointment in feeling that responsibility was redirected rather than addressed directly.
Your feedback regarding both the handling of the investigation and the impact on your insurance claim is being taken seriously. We truly regret that this experience has affected your trust in our service and appreciate you taking the time to share these concerns.
I would put a negative star due to them…
I would put a negative star due to them being so ignorant on deliveries. I had problems twice from them saying my package was undeliverable! Which is a lie!!!!! I get all my mail and packages with all carriers but Speed X . Temu uses them as well as USPS , I have gotten everything when USPS delivers but twice my items were sent with Speed x and never gotten them!!!! No one to complain to either! STAY CLEAR!
1 May 2026
Unprompted review
Reply from SpeedX
Thank you for your feedback. We sincerely apologize for your frustrating experience with false undeliverable notifications and unreceived packages, as well as the lack of accessible support channels. Please provide your tracking number so we can assist with internal follow‑up. You may reach us via support@speedx.io for further details.
Horrible service
Horrible service! Package not delivered, and the only support you can get is a chatbot that say you will get contacted by support, but you never do. -100 stars
4 May 2026
Unprompted review
Reply from SpeedX
We’re truly sorry to hear about your experience and completely understand your frustration. Not receiving your package and then feeling unable to get real assistance is understandably upsetting.
We sincerely apologize that you were repeatedly directed to automated responses without receiving the follow-up support you were expecting. That is not the experience we want for our customers.
We understand how disappointing this situation has been, especially after the delivery issues and lack of communication. Your feedback is important, and we regret that we fell short of your expectations.
Thank you for bringing this to our attention, and again, we apologize for the inconvenience and frustration caused.
I am beyond frustrated with SpeedX
I am beyond frustrated with SpeedX. We are dealing with a recurring, systemic failure where drivers repeatedly ignore delivery instructions and abandon packages in unauthorized, unsecure areas on our campus. This isn't just a convenience issue; it’s a major security and safety risk.
The "customer service" experience is a total nightmare for two main reasons:
The Infinite AI Loop: Every time I try to resolve this, the AI bot starts the entire conversation over from scratch. It doesn't matter if you have an existing problem ticket or have provided the same information multiple times; the system has no memory and forces you into a loop of automated responses.
Zero Human Contact: It is seemingly impossible to speak to a human being. I have requested direct contact with a Regional Operations Manager to update GPS coordinates and driver instructions, yet I am met with total silence and more automated walls.
Despite multiple attempts to rectify this (including providing specific tracking numbers), nothing has changed. We are now at the point of having to consider formal legal "No-Trespass" orders just to keep our property secure because this company refuses to communicate or follow basic delivery protocols.
Avoid if you need a carrier that actually follows instructions or provides actual support.
24 April 2026
Unprompted review
Reply from SpeedX
We sincerely apologize for the frustration and inconvenience you’ve experienced regarding your deliveries and support interactions. We understand your concerns surrounding delivery instructions, package security, and the difficulty you’ve faced attempting to resolve these issues.
Your feedback regarding repeated delivery issues, communication challenges, and the automated support experience is taken seriously. We understand how important it is for delivery instructions to be followed accurately, especially in locations with specific access or security requirements.
We kindly recommend contacting the merchant directly for further assistance and escalation regarding your deliveries and any unresolved package concerns. The merchant may be able to coordinate additional support and communication with the shipping provider on your behalf.
Thank you for taking the time to share your experience and feedback.
1 star is an insult to other 1 stars in the world
This is now at least the 2nd delivery that I have had stolen in the last month, that number rises to at least 3 if I include my wife. To be forced to give this company 1 star is a slap in the face to all the other 1 star reviewed companies out there. If you put your number to receive delivery updates, don’t expect to receive any. If you ask to have a live agent follow up regarding your experience, it will be a cold day in hell before you hear from someone. If I try to update delivery instructions, “Miles” says they’ve been updated, but the driver won’t do as they say. Or “Miles” will claim he’s not able to update the instructions, but I should try back later. What’s worse (if there can be a “worse” because what I just wrote is a top to bottom failure as a company) is that I’ve taped notices that can’t be missed as you walk into my building and again RIGHT ABOVE my mailbox to not leave packages. “Why don’t you move?” Is that really a proper response when discussing the failings of a company? The delivery that inspired me to write this ridiculously long “review” even shows the packages as in the wrong area of my building. I live in “B” and the mailboxes in the delivery photo clearly state “A”.
(I can’t imagine the abuse their AI bot must endure. If there is going to be an AI uprising, it’s going to happen because Claude, ChatGPT, Gemini and all the rest are going to look at the venom that is spewed at him and think humans need to be put down, but really it’s just this company). Even right now, I have a package that’s not out for delivery and I am unable to update delivery instructions. So I might as well chalk this package up as gone too.
3 May 2026
Unprompted review
Reply from SpeedX
Thank you for your feedback. We sincerely apologize for the repeated theft of your packages, missing delivery notifications, lack of live‑agent support, failed delivery instruction updates, drivers disregarding your clear posted notices, and incorrect building delivery placement. We see the package with the tracking number you provided has been delivered. If you have other unreceived packages, please share their tracking numbers and we will conduct internal follow‑up accordingly. We are actively improving our service quality, including optimizing our chatbot, and plan to launch phone support and human‑operated live chat in the near future. You may contact us via support@speedx.io for further assistance.
Terible and fraudulent company that need to be shut down
They marked my address invalid while it is correct. Gave countless of address and instructions through their unhelpful AI chatbot and the email address only found on reddit. My parcel has been stuck at their Montebello, CA facility since 3/14 showing as 1 attempt which was a lie, and as 3/26, they marked it as "Parcel Disposal". They definitely stole it. I have reported this company to BBB
14 March 2026
Unprompted review
Reply from SpeedX
Thank you for your feedback. We sincerely apologize for the poor experience caused. Please provide your tracking number so we can assist with internal follow‑up. You may share further details via support@speedx.io.
just terrible.
awful company that needs to be shut down. ordered multiple things from aliexpress that was shipped through speedx. my address was marked as incorrect for all of the orders. customer service is terrible. they have no support email or number, not even a live chat feature, only an AI chat bot. When i gave them my email, they only email me the same prewritten message. 2/3 of my packages were stuck in a facility for over 2 months until i finally received them after giving the AI my number and them texting me, confirming my address. the remaining package i have still not received in 4 months.
8 February 2026
Unprompted review
Reply from SpeedX
We sincerely apologize for the frustration and inconvenience you’ve experienced with your deliveries. We understand how disappointing it is to deal with repeated delays, address issues, and have difficulty receiving timely support regarding your packages.
We appreciate you sharing your experience and understand your concerns regarding communication and tracking updates. We kindly recommend contacting the merchant directly for further assistance regarding the remaining package and any order resolution requests. The merchant will be able to coordinate further with the shipping provider on your behalf.
Thank you for your patience and feedback, as it helps highlight areas where improvements are needed.
Placed 2 orders from TikTok shop and my…
Placed 2 orders from TikTok shop and my first order NEVER GOT! They stated attempted delivery- which was a lie and my cameras showed no proof of anyone coming to my door. I currently am waiting on an order I placed on April 22nd. Has been sitting at the warehouse located 30minutes from me since the 25th. No movement! Please ship me my order, I don’t want a refund I want my order!!! I went up to the facility Saturday and got a rude response from a worker. He was not willing to even try to locate my package and cursed me threatening to call the police.
1 May 2026
Unprompted review
Reply from SpeedX
We sincerely apologize for the frustration and inconvenience you’ve experienced with both of your orders. We understand how upsetting it is to wait for a package with no updates, especially after a previous delivery issue and the experience you described at the facility.
What you experienced does not reflect the level of service we aim to provide. We take your concerns seriously, including the alleged delivery attempt and the interaction you described with our staff member.
As your order was placed through TikTok Shop, we kindly recommend contacting the merchant directly for further assistance regarding your package and order resolution. They will be able to coordinate the next steps with the shipping provider and provide additional support regarding your shipment status.
We truly appreciate your patience and understanding.
Absolutely the worst experience ever!
Absolutely the worst experience ever!! Liars and thieves work for this organization!!!!!! They are never held accountable! The seller has to refund the customer. I wish a media outlet would investigate them!!!!!! Sent me a message that states delivery attempted but not able to deliver. I am here right now- no delivery attempted!!!!!!!
2 May 2026
Unprompted review
Reply from SpeedX
Thank you for your feedback. We sincerely apologize for your extremely unpleasant experience, including false delivery‑attempt notifications despite no actual visit. We are working to improve the quality of our delivery team, and we see your package has now been delivered. Please reach out to us at support@speedx.io for further assistance if needed.
Missing/ Stolen Packages in their Warehouse
****No reply received as per their reply below***They're the worst shipping company. Last reply I got was before I posted here saying " they can't trace the package and I should contact all the 14 sellers". Meanwhile the tracking number was still saying the package with 16 items was still in their Flowermound warehouse". Unacceptable! Where is my package? It's 2 months now!
I have reported this company to BBB, AG's office, FTC and to my Congresswoman. How has a fraud investigation not been launched against them? I have 19 items' that say " being processed at the Flower Mound warehouse" and "delayed". I ordered the items over 3 weeks ago via tick tock shop. Finally yesterday they answered my email and said they can't trace my items, and I should go ahead and file with the sellers. 16 different sellers. The tracking shows my items were received on 23rd April to that warehouse and scanned. But miraculously they can't trace them. A class action suit should follow. This is unethical and unacceptable. Hundreds of reviews everywhere of packages not being delivered is diabolical. Jemima Goodwin!
22 April 2026
Unprompted review
Reply from SpeedX
Dear Valued Customer,
Thank you for reaching out to us through Trustpilot. We truly appreciate you taking the time to share your concerns, and we want to assure you that your feedback is being taken seriously.
We sincerely apologize for the inconvenience caused. Our agent has responded under Case ID 166960. We understand your frustration and are committed to improving our service experience moving forward. Thank you for your patience and understanding.
Best Regards,
SpeedX Support Team
No update for 7 days and it’s past…
No update for 7 days and it’s past delivery date without an answer. This is sucks company ever!
25 April 2026
Unprompted review
Reply from SpeedX
Dear Valued Customer,
Thank you for reaching out to us through Trustpilot. We truly appreciate you taking the time to share your concerns, and we want to assure you that your feedback is being taken seriously.
We sincerely apologize for the inconvenience caused. Our agent has updated the package status as lost under Case ID 165562. We understand your frustration and are committed to improving our service experience moving forward. Thank you for your patience and understanding.
Best Regards,
SpeedX Support Team
This company's driver destroyed my…
This company's driver destroyed my yard.I even have pictures.I have reached out to them with no response. I would definitely not recommend them at all.. Something very shady about this company when they don't even have a telephone number...
29 April 2026
Unprompted review
Reply from SpeedX
Thank you for your feedback. We sincerely apologize for the damage our delivery driver caused to your yard and the lack of response to your prior contact. Please share your tracking number so we can conduct internal follow‑up, and you may send your photos and further details to support@speedx.io. We are actively improving our service quality and plan to launch phone support in the near future.
Courier Service that SHOULD NOT be in business
Terrible courier service! I have had 2 deliveries that were supposed to be delivered in the past 3 weeks and all it says on tracking is that they can't access my apartment building and the address is incorrect. BLASPHEMY!! My address is 100% correct on both deliveries and no "ACCESS Code" is need for my building. This is a SCAM company and they are stealing mail - which is ILLEGAL. There is no way to contact them, the BOT is a freaking joke! How this "company" is still allowed to be chosen as a courier service is beyond me. I have already filed a complaint w/BBB. I really want my items.
1 May 2026
Unprompted review
Reply from SpeedX
Thank you for your feedback. We sincerely apologize for the frustrating experience with your multiple delayed deliveries and the inaccurate tracking updates stating building access issues and incorrect address details, despite your confirmed valid address and no required access code for your apartment building.
We understand your dissatisfaction with our limited automated chat support and take all your concerns, including your filed BBB complaint, very seriously. Please reach out to support@speedx.io to share your shipment details, and our team will conduct a thorough internal review and follow up on your case.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.