SportFits Reviews 

Ordered a ski jacket from SportFits based on their clearly stated delivery time of 3 business days to Ireland. The order was dispatched on 22 January and delivered on 30 January — more than double the advertised timeframe.

The jacket was needed for a ski trip and arrived too late to be used. I had to buy an alternative at the resort.

When I requested that the €14.95 return fee be waived due to the missed delivery timeframe, this was refused. The company treated it as a standard change-of-mind return despite the delay and repeatedly referred to internal policies rather than addressing the actual issue.

The responses were impersonal and entirely policy-driven, with no willingness to take responsibility for the missed delivery timeline displayed on their own website.

Very disappointing experience. I would not rely on the stated delivery times if ordering for a specific date.

& I still haven’t received my refund!!!!!!!

Update 27.02.26

SportFits has now stated below that a delivery timeframe of 4–6 working days was shown at checkout. However, the shipping page on their website clearly stated “Ireland – 3 business days” at the time of ordering. This inconsistency between what is advertised and what is allegedly shown at checkout is exactly what caused this issue.

Rather than acknowledging the confusion created by their own messaging, the response has remained strictly policy-driven from the beginning. A simple goodwill solution would have prevented weeks of unnecessary correspondence, escalation and a PayPal dispute over a modest return fee.

Instead, the situation was prolonged and handled in a rigid, procedural manner with no meaningful attempt at resolution.

Customers ordering for time-sensitive trips should be extremely cautious when relying on the delivery timelines presented on the website.

It is easy to use SportFits website and easy to order. Also assistance works very good.

Order number: SF1336413
Good overall experience. Fast delivery (7€) and the product was exactly as described. However, the return cost (15€) was more than double the original shipping cost, which I find quite high. Apart from that, everything was handled professionally.

Initially, I gave 4 stars because of the high return fees, but I’m updating this to 5 stars. I forgot to mention that I had removed the attached product tag, and customer service kindly confirmed it was not an issue. That level of understanding truly deserves full appreciation. I really don’t like giving negative feedback (even 4 stars 😁), so 5 stars it is, with pleasure.

Order SF1335598 delivered fast and complete. Price was also sharpest I could find

The delivery process is actually very bad, it doesn't follow what is written at all - it says that delivery in Europe takes 4-6 days, but we don't receive the parcel for more than 11 days. And they don't provide any explanation, they only write a formal letter saying they will contact you.
We haven't received the purchased item for a month, and the seller, unfortunately, is not helping to solve the problem. They are in no hurry to refund the money. A very difficult experience: no money, no item, and lots of emotions..
But thanks to the company for the comment here, I finally found out that something is being done : )

Great selection of products. Found great gifts for my bellowed and bought extra pair for my self. Fast delivery.
Sportfits Order No SF1242011.
I will order again.

I was sceptical at first because I never heard of this shop. I got it recommended from a certain well known chat. Received the order in Prague, CZ in less than a week with everything in tact and as described. Can’t wish for anything more.

Fantastic store offering a nice selection, plus fast and reliable shipping!
SF1305956

Easy to surf on the Website, to find what we're looking for within a huge catalogue.
I enjoyed the experience!

Very good product and fast delivery thank you.
Order SF1325766

product was 100% perfect

Thanks, delivery was very fast. I am satisfied.

Perfect
Good service

Extremely poor customer service and lack of transparency.

I experienced a 19-day delay on a standard order with no proactive communication and incomplete information when I explicitly asked which items were delayed and whether partial cancellation was possible.

Responses were slow and dismissive, and my request for reasonable compensation for the inconvenience was outright refused.

Delays were repeatedly blamed on logistics and holidays rather than acknowledging the service failure.
If you value clear communication, accountability, and responsive support, I would strongly reconsider ordering here.

Return costs definitely too high. Pay attention at the return costs based on your country (for Italy they are 20€!!!)
Even the shipping costs are too high

Very nice helmet, very good price. Brand new in the box. Very secure shipping with DPD. Fit's perfectly. First time I ordered at SportFits, but definitely will do it again! Thanks :-) SF1304391

SF1142897 - recommended - All in Time delivered, good quality.

Quick refunding. No issues with delivery.

Competitive Prices and fast delivery!

Everything was managed automatically including custom duties and very fast international delivery.