Sportisimo Reviews 380

Ordered a pair of football boots on Fri 17th Jan need for a match 7 days later but the boots took 10 days to arrive so I had to rush out and buy another pair and will return these ones but will end up out of pocket due to original shipping costs and return shipping costs.

I knew when I placed the order online they were based outside the UK but delivery was stated as 4 working days. It took them 4 days just to despatch them which probably didn't help in the slow delivery but overall I waited 10 days before they were delivered.

Won't be using them again!

Wasn’t sure about ordering from here after reading some of the reviews but took a chance as it was the only place that had the trainers I wanted in stock on my size (and a little cheaper even after the delivery charge).

Ordered on Wed 15th Jan and they arrived today (Fri 24th Jan). Got a little concerned in between as they seemed to take ages to arrive with the courier Hermes. But finally have them.

Came in the relevant Nike box, although there was no protective wrapping inside or any tissue stuffed into the trainers as you’d normally get to keep the shape. It was just the trainers in the box.

But they’re here and they’re fine. So at the moment I’m relatively happy.

Absolute waste of time. Placed an order only for nothing to happen for a week andso cancelled and had to request refund from paypal.

I ordered some skates for my granddaughter's Christmas present on 7 December as the website said they would be sent within four business days. Today, 17 December, I was told they haven't been shipped yet but nobody could tell me why. They cannot guarantee they will arrive in time for Christmas and I was told there was "nothing that could be done". Strange they took my money at the time I place the order. Such poor customer service. I shall not be buying from this company again and if the skates are not received before Christmas they will be sent back.

Having read the reviews I was a little wary about ordering Salomon Speedtrak from this company. They are out of stock everywhere else. First I checked the shoes were genuine with Salomon because they were a different colour to usual (all blue) Then I rang the Sportisimo UK distributor to check my size was in fact in stock and to see if they actually answer the phone.
No problems. Ordered two pairs (free delivery) and they arrived from Poland by tracked courier about a week later. Having inspected them they are definitely genuine. Really pleased I ordered them as I love these trail shoes and couldn't get them anywhere else. That's my Christmas present sorted! I would definitely use Sportisimo again.

Ordered from these people for a Christmas present.
They took my money but it took over a week for them to tell me they didn't have the items.
Wouldn't bother ordering from them as they can't be trusted.

This company is an absolute joke £12 for delivery at that price i expect next day. Still not received my order a week later.

DO NOT USE THIS COMPANY !!!!!!!

Ordered from the UK site with free delivery. It took longer than I was told, but I anticipated this based on previous feedback and got a great deal on a jacket I wanted, so can't complain really. Everything else was great and very pleased with my item, would definitely use again. Same or next day dispatch and it would be 5*.

Was bought some Merrell aurora ice for christmas but they fell apart and were unwearable in under 2 years, suggesting they were faulty. I approached Sportisimo as under EU law sports goods are supposed to be guaranteed over 2 years. This company made out I would get a refund after I sent pictures of the faulty goods to them. They requested I courier them back and attempted to illicit bank details from me, even though I had a receipt and was not the buyer, as the shoes were gift.

They kept me waiting for 6 weeks apparently sending the boots to Prague from their headquarters in an industrial estate in Telford, and having to wait to contact Merrell guarantee specialists (????). After nearly a month and a half of waiting, and refusing to give them my bank details, they send an email through stating that my guarantee status had 'changed', so no refund then. I am now out of pocket for couriers fees and new boots, not happy.

Only obstacle I had was that my package at first was claimed as sent. Later found out that I had ordered from their non UK website.
Customers’ service were kind enough to send my package anyways and with no troubles

The gap between good and bad comments worried me. But the shoes I was looking for where not available anywhere else.
The price was correct so I took my chance.
I made two mistakes when ordering them : wrong e-mail address in creating the account and (as I discovered later) wrong size.
I exchanged mails with the customer service and my mistakes where rapidly fixed. The delivery date was correct considering that they had to reroute the order to another warehouse.
Conclusion :
I got the goods I wanted and the customer service was very reactive and very efficient. The fifth star is for them.

Extremely bad customer service. I place my order on June 19, 2019 and on June 25, I'm told that the order will be delivered to the shipping company on June 26th. After that, I'll wait another three days. It is absolutely awkward. Such companies should definitely be avoided. I do not recommend buying from here.

After reading a few comments i was a little worried this transaction would not go as smoothly as hoped.. however i have been very impressed with all aspects of my order, website is nice and easy to navigate and use, customer services are pretty prompt ,polite and helpful and the delivery time was good. I will recommend to friends and i shall be using these guys again.

Extremely bad customer service. Placed an order, waited for 8 days to receive it . When checked the status, the order looked like "processing". Asked for details by email - nobody answered, and by phone - and a very rude customer service operator yelled at me!!! that one of the items in the list was not in stock (even that when I placed the order it was), so I have to wait. Not clear for how many days...
I will never use this site again.

I decided to take a chance and make an order, despite the overwhelming negative reviews, after coming across a few items I couldn't find elsewhere online.
Service was excellent, I was informed immediately that there would be a slight delay with my order but still received all items in under a week with free international shipping.
Great value, and a really nice selection, no complaints!

Hello,

This is the worst online shop that I've seen.
I placed an order only with on stock products.
After few days I received an email that a product is out of stock. How is possible? Anyway, I choose something else. After another few days (maybe a week) the same story. W t f? I choose again another product and I told them that if the order doesn't come in 3 days (like they said is normal shipping time) I will cancel the order. Today it is the day when the order must arrive. I phone them. Guess what, the order isn't even packed :(((
They told me that I signed their Terms, where it is written that the stock is moving and it isn't online updated :( W t f? This is a online shop in 21 century??
So, avoid to place orders to this shop.You will never know if your products will be sometime together on stock.

- was looking for a specific pair of Nike discontinued runners and saw them on this site.
Was a bit nervous as they reportedly had all sizes in stock (!) They are based in Czech but seem to have a wide number of stores in Europe. This explains the £10 delivery charge.
Anyhow, shoes arrived 5 days after order and all seems fine (slight scoring on box, nothing concerning). Shoes good.
Slightly annoying thing (for me) is price dropped by £8 just after I ordered them! They were end of line though.
Thank you Sportisimo!...

zero communication and £10 for hermes delivery within uk? they want to earn money even on delivery as hermes prices are around £3

They sent me the wrong item *twice* and haven't refunded postage a month later, even though they said they would. Customer service are polite, but nothing actually comes of it. I've had to report them to the adjudicator.