Sport Tickets Office Reviews 

388
TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Looking at 67 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention that buying tickets is very straightforward and that electronic tickets reliably arrive on time for matches and events. Customers also appreciate the clear communication and helpful assistance provided by staff members when dealing with various booking queries. Some reviewers were not happy with customer communication and experienced extremely long waits for ticket refunds after cancellations occurred. Some people experienced last-minute booking cancellations, missing tickets, and unreturned messages when trying to contact customer support teams. A few individuals noted that they faced unexpected difficulties and stress while attempting to resolve these frustrating payment and delivery issues.

What people talk about most

Order

People report ambiguous experiences with order, as opinions are heavily divided regarding delivery... See more

Refund

Customers consistently note negative experiences with refund processes after tickets fail to arrive.... See more

Service

Clients share ambiguous opinions on service. While some reviewers experienced severe communication issues,... See more

Response time

Reviewers highlight negative aspects of response time, consistently reporting frustration with unanswered... See more

Price

Reviewers express mixed feelings and frustration regarding the price, noting that they spent substantial... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Only downside was that we were worried we wouldn't get our tickets, I ordered them one month before and got them on the day of kick off after sending an email. Plus side, my tickets to Anfield were u... See more

Company replied

Rated 4 out of 5 stars

was very concerned about the negative reviews - applied for two tickets for the Arsenal v Athletico Madrid game on the 21st October 25 as no luck through the ballot or elsewhere - was promised electro... See more

Company replied

Rated 4 out of 5 stars

Brief but good informations, E-Tickets 8hrs before the beginning of the event.

Rated 1 out of 5 stars

This company are shockingly bad. Bought tickets for 2 world cup games, received no tickets. Had no communication regarding the Ghana vs Panama game in toronto, but did get a message regarding scotlan... See more


Company details

  1. Event ticket seller

Written by the company

We are die-hard football lovers and obsessed about the football just like the way you are! Book your Football match tickets to watch your favorite club competing for the trophy securely online now at Sport Tickets Office. We’re every football lover ultimate destination for choosing the right tickets at the right price. With demand soaring high for every UK football tickets, we advise you to book your seat at the earliest convenience possible. We will give you affordable seats in the stands based on your preferences. UK-based customers will receive tickets via Royal Mail Special next day guaranteed delivery only. Non-UK clients will receive tickets via courier post, will advise on delivery times beforehand. Book now and reserve your football tickets in United Kingdom - London to enjoy the match live in action!


Contact info

3.0

Average

TrustScore 3 out of 5

388 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 23% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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3.0

All reviews

(388)

79 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Everything was great!

Everything was great!! We achieved to get the tickets one day before the match between Manchester and PAOK and we had a fantastic time!!!The office also asked me if everything was ok during my entrance!! Many thanks for the support!!!

7 November 2024
Unprompted review
Rated 5 out of 5 stars

The match tickets I purchased were…

The match tickets I purchased were upgraded to the Cannoville Suite package, which was a thoughtful gesture. My tickets were conveniently sent to my email a day prior to the match. On the day of the match, I received another email to ensure that everything was in order. The customer service I experienced was truly exceptional.

7 November 2024
Unprompted review
Rated 5 out of 5 stars

It's effortless

For a reasonable price I received my e-tickets for the match two days before. My seat was excellent. A perfect view. I even received an email prior to the game asking if everything was satisfactory. It was effortless.

24 October 2024
Unprompted review
Rated 5 out of 5 stars

I got my ticket the day before the game…

I got my ticket the day before the game and had no issues getting into the stadium. I also received a text asking me if i got in all right. I was a bit worried about getting the tickets later on the actual day of the game but, as i said that wasn’t the case. Overall a very good service and i will definitely use sport tickets office again.

29 September 2024
Unprompted review
Rated 3 out of 5 stars

Not something I’d recommend for everyone

The tickets were delivered in the end but the experience is quite taxing as you have paid an exorbitant amount of money up front and you are literally being told they are being delivered over and over again and they do not show up. The only other criticism is we ordered 3 seats together we were told this was “guaranteed “ and then 1 seat was separated from the other 2. The answer when questioned was just ask someone at the game to swap with you. Not really what I paid for and no it didn’t happen. Disappointing when you travel to the other side of the world to share an experience with your kids and you’re sitting next to 2 strangers whilst they are on their own as well.

28 September 2024
Unprompted review
Rated 5 out of 5 stars

Service and help was exceptional

I would like to take this chance to thank you and your team for providing us with the tickets and a truly unforgettable experience!
The seats were amazing, perfect view.
The service and help was exceptional, like a familiy friend.
It was a pleasure to deal with you.

14 September 2024
Unprompted review
Rated 5 out of 5 stars

I had some contact with the company and…

I had some contact with the company and de allways gave me immediately respons. I got the ticket in time, just what I payed for. Nice of them to contact me just before the beginning of the match to see everything was ok. My first experience of this company, but not the last.

15 September 2024
Unprompted review
Rated 5 out of 5 stars

Very professional

Very professional, very quick, tickets as per exact description. Would recommend this company and would rate them as throughly reliable.

13 September 2024
Unprompted review
Rated 4 out of 5 stars

Robert and the team did well to keep us…

Robert and the team did well to keep us updated about the game and dispatch of tickets.
Only thing is we had to wait until the day before the match to get them, so we had an anxious few days worrying that they wouldn't turn up! I don't quite know why they have to cut it so fine with sending them on.
Otherwise, we saw a terrific match with great seats.

24 August 2024
Unprompted review
Rated 5 out of 5 stars

Very relieved

Well I must admit that I read the reviews and was very nervous about buying the tickets online (especially when their office address is in another country) with stories of late arrivals etc. for sport tickets office, but most reviews were similar to this (with a happy ending) and where else could I get the tickets at a reasonable cost. Sport tickets were honest and up front and the tickets arrived 2 days before the game and were genuine with excellent seats. Very relieved when the scanner accepted the tickets no problem at Wembley!!

10 August 2024
Unprompted review
Rated 5 out of 5 stars

First EPL game

Bought the tickets day of the match. Not only did they have a constant communication with me on how the tickets would be delivered but they upgraded me for free and my seats were incredible. You pay a bit of a premium but for foreigners looking for tix this was a terrific way to buy them. Thank you!

10 August 2024
Unprompted review
Rated 1 out of 5 stars

Euro 2024 Tickets

Ordered two sets of two tickets for the Euros 2024
Had the first pair for the first game fine
Second game had an email 4hrs before game to say we were not getting them but they could supply if we paid another £675 per ticket
I declined and accepted a refund, had an email to say i would get refund within 5-20 working days
Despite several emails and live chats (they never answer phone number) I just keep getting "we will pass to our financial team"
Still waiting today and its 9th August

26 June 2024
Unprompted review
Rated 1 out of 5 stars

SCAM !!

SCAM !!! Total SCAM
We bough tickets for Hungary- Scotland in Stuttgart , and 2 hours before the match they send us an email letting us know that they don't have our tickets.

23 June 2024
Unprompted review
Rated 4 out of 5 stars

received the tickets for Scotland…

received the tickets for Scotland Switzerland with 1 day before - which is per their terms but makes the customer nervous of course! - anyway good seats although it was in with the Swiss fans even though the order was for scotland end- because I knew the Swiss fans would be good craic we didnt argue. So they did deliver - so all good.

19 June 2024
Unprompted review

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