Sport Tickets Office Reviews 

388
TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Looking at 67 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention that buying tickets is very straightforward and that electronic tickets reliably arrive on time for matches and events. Customers also appreciate the clear communication and helpful assistance provided by staff members when dealing with various booking queries. Some reviewers were not happy with customer communication and experienced extremely long waits for ticket refunds after cancellations occurred. Some people experienced last-minute booking cancellations, missing tickets, and unreturned messages when trying to contact customer support teams. A few individuals noted that they faced unexpected difficulties and stress while attempting to resolve these frustrating payment and delivery issues.

What people talk about most

Order

People report ambiguous experiences with order, as opinions are heavily divided regarding delivery... See more

Refund

Customers consistently note negative experiences with refund processes after tickets fail to arrive.... See more

Service

Clients share ambiguous opinions on service. While some reviewers experienced severe communication issues,... See more

Response time

Reviewers highlight negative aspects of response time, consistently reporting frustration with unanswered... See more

Price

Reviewers express mixed feelings and frustration regarding the price, noting that they spent substantial... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Only downside was that we were worried we wouldn't get our tickets, I ordered them one month before and got them on the day of kick off after sending an email. Plus side, my tickets to Anfield were u... See more

Company replied

Rated 4 out of 5 stars

was very concerned about the negative reviews - applied for two tickets for the Arsenal v Athletico Madrid game on the 21st October 25 as no luck through the ballot or elsewhere - was promised electro... See more

Company replied

Rated 4 out of 5 stars

Brief but good informations, E-Tickets 8hrs before the beginning of the event.

Rated 1 out of 5 stars

This company are shockingly bad. Bought tickets for 2 world cup games, received no tickets. Had no communication regarding the Ghana vs Panama game in toronto, but did get a message regarding scotlan... See more


Company details

  1. Event ticket seller

Written by the company

We are die-hard football lovers and obsessed about the football just like the way you are! Book your Football match tickets to watch your favorite club competing for the trophy securely online now at Sport Tickets Office. We’re every football lover ultimate destination for choosing the right tickets at the right price. With demand soaring high for every UK football tickets, we advise you to book your seat at the earliest convenience possible. We will give you affordable seats in the stands based on your preferences. UK-based customers will receive tickets via Royal Mail Special next day guaranteed delivery only. Non-UK clients will receive tickets via courier post, will advise on delivery times beforehand. Book now and reserve your football tickets in United Kingdom - London to enjoy the match live in action!


Contact info

3.0

Average

TrustScore 3 out of 5

388 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 23% of negative reviews

Typically replies within 1 month

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3.0

All reviews

(388)

79 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

SCAM !!

SCAM !!! Total SCAM
We bough tickets for Italy - Albania in Dortmund , and 4 hours before the match they send us an email letting us know that they don't have our tickets , 4 hours before the match, so we flew and booked an hotel for nothing !!!

15 June 2024
Unprompted review
Rated 1 out of 5 stars

Scam

Do not buy tickets from Sport Tickets Office. We were scammed and they do not reply to our e-mails.

19 May 2024
Unprompted review
Rated 1 out of 5 stars

Scam

Bought Kop stand tickets for Liverpool - Wolves (last game of the season and goodbye of Jurgen Klopp).

We only received our tickets under 1.5hrs before kick-off, which evidently made our experience very stressful. Communication was very unprofessional.

The cherry on top of an overall terrible experience: the tickets that we eventually did receive were "Anfield Road Stand" (cheapest places), and not in the Kop as we had paid for.

19 May 2024
Unprompted review
Rated 4 out of 5 stars

FA Cup final Man city/Man utd...

FA Cup final Man city/Man utd...
2 tickets paid 2600.00.. fantastic tickets pitchside row 2 block143 seat 261 could not have been better, well worth it. drove to london with no tickets but as promised got Eickets at 11.30am kickoff at 15.00
believe me at 2 and a half grand down with no tickets stuck in the traffic on the m1 at luton with my little lad i was sweating it, but they came through, Robert in support top bloke emailed them and responded to all my panic emails, would have been 5 star if got 24 hrs earlier , so buy your tickets will come to you at the last minute.. would i use again, yes i would.

25 May 2024
Unprompted review
Rated 4 out of 5 stars

Expect getting tickets 2 hours before the match but you’ll GET IT!

I was so nervous about getting tickets even 2 hours 20 mins before starting the kick off. It was Tottenham vs Arsenal match so it was the hottest game and hard to get tickets. I had trust on Robert even if I saw all the reviews here . Communication was great and follow up is great so if you expect to get the ticket a few hours before the match and relax little and go to the stadium on the day of the match. I’ll assure that you’ll get it so please don’t be super panic about that like me. I flew all the way from the states, so I would be super disappointed if I didn’t get it but we had great seats and I appreciate Robert and the team. I’m saying is you’ll get it so trust yourself and the process even if it’s so painful and I aged like 5 years so.

28 April 2024
Unprompted review
Rated 5 out of 5 stars

Good stuff!

Everything went fine, the team was very kind and responsive, we got the tickets on the day of the game (which was a bit scary) but I would recommend them 10/10!

28 April 2024
Unprompted review
Rated 1 out of 5 stars

Complete Ripoff!!!

I purchased 3 tickets for the real madrid vs Barcelona game, the tickets were meant to allow us a seating in a decent section which cost us around 550 euros each. We were shocked to learn that our seats were actually in the last rows and completely different from what we purchased. What’s even more frustrating is the customer service representative’s attempt to outsmart us by stating that the tickets were actually an upgrade of what we purchased previously, when clearly they’re not. The tickets amount was clear on the copy itself (175 euros).
We were really disappointed by this outcome and the customer service’s reply and the fact that he blocked me right after the game. This is complete ripoff!!!

21 April 2024
Unprompted review
Rated 1 out of 5 stars

Scam and huge let down in service

I did purchase a ticket for the game between real madrid and barcelona I took the category B ticket they charged me 400 pounds for the ticket and 120 pounds fees and the surprise was that they Gave a 175 euro ticket gate 63 sector 707 row 11. It was a very bad experience. Not recommended and I can provide all the documents

21 April 2024
Unprompted review
Rated 5 out of 5 stars

We had a great experience

We had a great experience! We ordered tickets on a Thursday for a Monday Premier League game. When Monday arrived, I still hadn't been sent the tickets, but I emailed and got a response immediately with the tickets attached. Robert from Sports Ticket Office even sent an email before kick off to check in that everything was ok with the tickets. All of our seats were together and we had a lovely time.

15 April 2024
Unprompted review
Rated 5 out of 5 stars

Responsive and helpful

Good communication. Queries were responded to almost immediately. Tickets arrived in good time. All worked perfectly.

7 March 2024
Unprompted review
Rated 5 out of 5 stars

AC Milan

Was in Lake Garda on holiday and tried getting tickets for AC Milan. Used Sport tickets and got 2 tickets for me and my son. Was nervous however had great communication and reassurance from Robert. The tickets arrived the night before and I received email asking if j was in the stadium OK. Thanks again will definitely use in future!

6 April 2024
Unprompted review
Rated 5 out of 5 stars

I was delighted to use sports tickets…

I was delighted to use sports tickets office for my Liverpool match tickets and they we're brilliant in emails and communication throughout the whole process. They emailed me on the evening of the game to make sure my friend and I got into the stadium and to make sure everything was okay. I'll definitely be using them again for future games.

14 March 2024
Unprompted review

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