Ordered a TQ HPR 50 battery and TQ MTB connection cable from Sprockets. Before ordering I asked a few questions about the products, and I got a very quick and informative response. The batt... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The lowest price for oneup's wave pedals i could find, didnt need them but wanted them and when i saw them for the lowest price of £120, the second brain in my right index finger overode my actual bra... See more
Rang the guys on a Tuesday to order a hope wheelset, ordered them on Wednesday and if it wasn’t for dhl having an issue at their main depot I would have had them Thursday, I got them Friday instea... See more
These guys never fail to impress. Their knowledge, friendliness, expertise and enthusiasm for all things cycling is second to none. The shop is an absolute aladdin's cave for everything you could ev... See more
Company details
- #5 of 92 best companies in Bicycle Shop
Information provided by various external sources
At Sprockets Cycles we hold everything on our website in stock. We have a bricks and mortar shop with a team of full time staff members that are constantly working to keep the latest cycling products available to you with the highest standards of service. We ship to the entire UK from our own warehouse which is also part of our shop, so we handle every order from your initial confirmation right up to placing it in the hands of the courier. This means that should you need help with choosing your item, perhaps have a question about delivery? or need any after-sales support? We can answer your questions promptly and accurately. So please read our reviews, call us, join us on our social media channels or even come by and see us. We promise it will be worth the trip.
Contact info
Ayr Road, KA1 5LF, Kilmarnock, United Kingdom
- 01563526800
- info@sprocketscycles.com
- sprocketscycles.com
4.9
Excellent
6k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 71% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service and communication.
The service was excellent. The app communication kept me up to date with progress and costs. I needed a quick turn around and the workshop guys were really accommodating.
23 August 2026
Sprockets had the product I was after …
Sprockets had the product I was after 2x bosch poweemore battery sets and cables
I had been trying ti but them for a while.
They were delivered within 2a few days of ordering
Price was god also
Top result well done sprockets
24 August 2026
Great price and even came next day
27 August 2026
Super quick delivery 👌
Really impressed by how fast my order got to me. Needed it for a ride the next day so very much appreciated 👏 👍
26 August 2026
Fabulous service
Fabulous service. Next day delivery from Kilmarnock to Yorkshire plus a great conversation and advice from their staff - really pleased with everything - will certainly use them again
26 August 2026
Fast and efficient service.
23 August 2026
I went to this shop cause my brakes…
I went to this shop cause my brakes needed repair. He could help me the same day. Very convenient, cause i am only a few days in Millau.
He did an excellent job. He is very skilled and know what he is doing.
I highly recommend him. He is American, so speaking English is very handy and also French.
26 August 2026
Unprompted review
Bike test
Left 20 bikes for electrical diagnostic tests. Sprockets emailed to let me know that the bikes were in the shop then when they were ready! Staff explained the procedure and offered advice for future selling! Price of tests were very reasonable!
23 August 2026
Done well and quickly
15 August 2026
Sprockets had the best price I could…
Sprockets had the best price I could find and it was delivered the next day on a Sunday, impressive service.
22 August 2026
Fast and efficient service …
Fast and efficient service great price on exactly what I was looking for. Will look at purchasing from them again!!
21 August 2026
Definitely recommended ⭐️ ⭐️ ⭐️
Super fast delivery and ease of ordering! Will definitely be using again. 😊
21 August 2026
Great company to buy from.
Great company to buy from customer service was Top needed to return a damage Wheel and they sent a replacement out within a day. Couldn’t ask for much more wish every company could be as easy to deal with like this.
20 August 2026
Excellent customer service and…
Excellent customer service and returns.
Only given 4 stars as delivery wasn't exactly the branded item advertised. Resolved without effort.
13 August 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.