spusu UK Reviews 1,332

Wanted to port am old number from EE to Spusu. Julian was patient and guided me through the process to port. Excellent service highly recommend

Alex resolved issue straight away in a friendly and efficient manner

Excellent customer service. My query was answered quickly and professionally. Answered all my questions without hesitation. Just what you need from a customer service.

Service is poor and even asked for the postcode of a field I was in when I still had no service - despite constantly telling me I had 5G. Just not as good or as fast as EE or O2 direct and for not enough of a saving to make it bearable.

I spoke to Julian who helped me to set up my spusu account.
He was extremely helpful - friendly, clear and patient. This was my first contact with spusu and I already have a very good impression of the organisation. Julian answered the phone within a couple of rings - so no being put on hold in a long queue and, best of all, no interaction with an AI chatbot or some other automated system. What a pleasure to be able to speak to a real human from the start of the call with no waiting time!

Easy setup, UK reception good, roaming EU worked. Good customer support when am eSIM transfer to a new phone was needed

I've was with EE for years over many handsets. Switched to Spusu as they were so much cheaper. Even though they run on the EE network I get better 5H signal than I ever did with EE direct, go figure that one. Would recommend.

Ported my number, texting doesn't work, spoke to spusu, bad customer service, I'm leaving.

I read the reviews, i agree with them.

I switched to Spusu because I work in the countryside and Vodafone had almost no reception there. Spusu is cheap and reliable wherever I need it. I also use it for roaming in Turkey, and the pay-as-you-go roaming has been reliable and cheap too.

Polite quickly answered call. Staff explained simply the upgrades available to me. Very helpful for someone with a disability. Sorted a suitable upgrade within minutes and actioned it. No pressure selling of services. Flexible plans that can increase or decrease with no pressure.
Thanks again for a simple and generous service.
Well worth joining spusu if you haven’t done already.

Quick response to my call. Full explanation given to my question.

Great service and fast response thank very much

Ryan was exceptional. Had an issue setting up my eSIM and he helped me sort it in seconds! If I could give 6 stars, I would.

Ray was great. He got my E-Sim up and running so I could order myself some apples and sugar! Such a gent despite the fact I cannot speak English, he was very patient

Thank you very much Alex. You have been very helpful. Much appreciated!

Had a question or two which tested Ben's patience and these were dealt with very patiently and professionally. Leaving me with a clear understanding of the issues. Many thanks Ben.

Very patient .
Clear instructions.
Very impressed with the service
Thank you

I am an older customer and therefore require guidance with such things as changing provider. I therefore spoke to Julian regarding 'Porting' my number. Julian clearly explained the procedure and we arranged a porting date. This is a UK Call Centre whereas my previous provider, O2 was usually a Call Centre in the Phillapines during which time of calling I regularly struggled to understand the assistant. Having been with my previous provider for 25 years, I noted that the renewal of contracts were becoming more expensive and my coverage in Devon and Cornwall left a lot to be desired. Although these are early days, my experience with Spusa and in particular Julian have been first class. Another positive is the short time on the phone before Spusu pick up. It's a matter of seconds!

No response. I required help with Wi-Fi Calling. I have since discovered it's because their SIM isn't compatible with my phone. Due to poor signal (thus the need for Wi-Fi Calling), I couldn't call and had to email. I did so twice and they have not responded. Very poor service.

Carl was exceptionally helpful he new what he was doing and rung me back as to keep continuity, he fixed my problem of transferring my my old number from EE and I could not be happier.
Thanks.