spusu UK Reviews 1,332

Getting through to Spusu customer service by phone was a breeze. There were no long waits and I didn’t have to listen to an automated voice menu. Instead, a friendly representative named Ray answered straight away. He was patient and attentive, helping me resolve my issue. The problem was sorted and I felt confident in my decision to switch to Spusu after the call.

Excellent customer service on the phone. You can speak to a person and there ain't no AI in sight (yeehaw)!

Excellent service from Spusu. Had a problem with changing payment method which I couldn’t sort online. Call was answered promptly &Alex patiently sorted it all out for me. Thank you.

Ben was incredibly good communicating with us! Seniors need patience and understanding and he aced it!
I would come back to this company because of customer service and support

Great customer service, the customer service executive very well understood my customer service requirements and resolved the issue promptly.

Hi Instant response to queries Excellent Service Thank You

Transferred my number the process was smooth, set up the app process so smooth, the plan offered great value and roaming in the EU and phone calls to the EU..what's not to like...a great provider

Zero customer service. Have sent 7 emails over two months, five texts and several text messages and got nowhere. I just want to change my plan. Its quite unfathomable

Excellent reliable service, great value for UK Mobile calls to Europe. My Latvian friend experienced no problems calling Latvia every day, whilst in the UK for 4 months. We did not use mobile data but I compared mobile data speeds with my usual provider, Spusu was unbelievable fast (130Mbps).
Fantastic, instant, human, customer services.
We highly recommend Spusu!

Carl was amazing! Really patient in unpicking the problem and couldn’t have been more helpful. Thank you!

Having received a defective physical SIM from Spusu the issue was resolved very quickly through a phone calle to the Spuse Service Team.
The team is located in the U.K. and speak clear english with a full understanding of each mobile phone's technical characteristis and what is needed to correct an issue.
I was provided with a temporary e-SIM which immediately gave me he use of my mobile and this was quickly followed up with the delivery of a replacement physical SIM card.
The rectification of this problem was painless and efficient.

Raised queries on how the service operated and everything was easily explained

I have been with Spusu for around a year now, purchased two SIMs on a deal for my son and daughter, its great value for teenagers. I've been really impressed with them, so much so that I have recently bought a SIM for my partner too and he will be porting his existing number to the new SIM. Customer service has been great, as I already have an account with two SIMs, when I purchased the third a new account was automatically created, a phone call to the helpline and they have merged the accounts making it much easier to manage all SIM cards in one account, they were also proactive in offering me advice on what to do if my new SIM card hadn't arrived before my porting date. Finally. I've upgraded one of the original SIMs to the lastest low cost plan to give my son a little more data. Overall happy with the service I have received.

The customer service is excellent , at once to fix my problems. And I meet the staff (Alex)can speak Cantonese, so I easy to communicate with him👍🏻

What a breath of fresh air to be able to speak to a human being. Alex was very helpful and had a pleasant manner.

Alex was very astute n understood my dilemma immediately. He then proceeded to fix everything and even put me on the old tariff again, which was great. I totally recommend Alex n of course Spusu, the company he represents.

Easy, straightforward, successful.

Joined spusu, installed esim fine, then over the weekend data stops working, reboot phone, uninstalled sim, spent hours investigating but no data, whatsapp'd spusu first thing monday, they replied 4 hours later... Called them to be told as i joined mid month my data was prorata.... App does not show that and as per the title spusu state they can not send an sms to inform you you are out of data... Instead you need to check the app that needs..... Data....
They just don't give a hoot