Square UK Reviews 3,670

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 578 reviews, reviewers had a great experience with this company. Many customers find the setup process to be straightforward and easy, allowing them to quickly begin taking payments. The ability to take payments on various devices, including phones, is highly appreciated, with funds often appearing in bank accounts within a day or two. People frequently highlight the product's reliability and user-friendliness, making it a valuable tool for businesses. However, some people experienced issues with card readers not working or the app requiring reinstallation. A notable number of customers reported their accounts being deactivated without clear reasons, leading to significant business disruption. Customer service also received mixed feedback, with some praising helpful agents while others described unhelpful interactions and slow responses.

What people talk about most

User experience

People report positive experiences with user experience, highlighting the ease of setup and use for taking... See more

Payment

Users describe ambiguous interactions with payment, with many reporting ease of setup and quick fund... See more

Service

Reviewers highlight ambiguous aspects of service, with many expressing significant dissatisfaction due to... See more

Customer service

Clients share ambiguous opinions on customer service, with some reviewers praising the excellent and helpful... See more

Product

Customers consistently note ambiguous experiences with product, with some reviewers praising its ease of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have only just set up with square and am still learning but I have had to uninstall and reinstall the app by the second use as it would no longer work and the app told me uninstall it. I also have n... See more

Company replied

Rated 4 out of 5 stars

I can take payments on events, this was brilliant, once it was all set up, it was very easy to take my first payment, tho we got a card reader, we didnt really need it, as it took the payments from my... See more

Company replied

Rated 5 out of 5 stars

Excellent service, good rates, highly recommended. We needed a card reader for our charity that would provide an easy way for people to donate and for us to access reports. The whole experience was e... See more

Company replied

Rated 5 out of 5 stars

Square was easy to set up and link to my bank account, even personalise my receipts - worked straight away - plus I'm over 50 and not super technical!! Very quick and easy to use when taking payments... See more

Company replied


Company details

  1. #11 of 12 best companies in Eftpos equipment supplier
  2. #16 of 18 best companies in Card processing service
  3. #26 of 29 best companies in Ecommerce solution provider
  4. #47 of 58 best companies in Payment service

About Square UK

Written by the company

Solutions that scale with your ambitions.

Accept payments, get fast access to your cash, and open up new revenue streams on the software and hardware platform millions of businesses around the world trust.

Get started Talk with our team

Helping every type of business succeed.

From full-service restaurants to retailers and beauty salons, Square has custom-built solutions to help businesses sell anywhere easily, quickly and seamlessly.

Trusted by business owners like you.

“Square gets you cash the next business day.”

— Andy Luu

Co-owner, Maui Poke, London

“It takes less than 30 minutes to train staff on Square’s POS system. People who have used other POS systems say Square is the easiest to use.”

— Joss Webb

Owner, The Pigs Nose Inn Pub, East Prawle

“I wanted a booking system, card reader, and marketing tools for email blasts. Square provides everything I need, working smoothly together and saving me a lot of hassle.”

— Lois Williamson

Founder & Owner of Si Belle, London

“Looking at the Square Dashboard helps us plan inventory and manage staff, so nothing’s wasted”

— Tony Halsam

Retail Manager, Mikkeler, London

Optimise your operations.

Manage your multiple locations, sales channels and employees and your bottom line efficiently by streamlining your business operations all from one place.

Manage cash flow Manage your team Reach customers Advanced reporting

Create custom commerce experiences.

Build online, mobile and in-person business experiences that connect more customers and sellers with Square APIs.

Start selling today.

Create your free account in minutes and join the 4M+ businesses globally using Square.

Get started Talk with our team

Earn more than £200K in annual card sales?

Our sales team may be able to create a custom pricing package for your business.

We’ll work with you to find the best rate structure for your payment volume, average transaction size, and other business needs.

Talk with our team

Take card payments and get paid fast

With Square you get your funds next business day as standard

Plus, with our Instant Deposit service, you can choose to get your funds right away for an extra 1% fee.

Contact info

4.1

Great

TrustScore 4 out of 5

4k reviews

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reader

Rated 4 out of 5 stars

Mobile square reader

The square reader is ok. But I would like square to have a better machine that can take payment with out me using my phone to give to the customer for them to put pin code in machine. Square have been ok with me if I need help and are good in paying money in to your bank account quick.

15 January 2020
Unprompted review
Rated 5 out of 5 stars

Such a great app

Such a great app, super easy to take payments in a variety of ways such as invoice, typing in card details or using reader .
The referral scheme is fantastic too helping smaller businesses get started without losing fees

15 January 2020
Unprompted review
Rated 5 out of 5 stars

Very happy with my choice

I got a free reader when I opened my bank business account. It links to an app on my phone and works very efficiently. I can see payments straight away via the online dashboard. The reader is small, so takes up hardly any room and looks neat and stylish. Commission is inevitable if you're taking card payments and the Square rate is competitive.

15 January 2020
Unprompted review
Rated 3 out of 5 stars

We've had some connection problems

We've had some connection problems, which can be a problem when you have a customer trying to buy something..

Also it would be better if the card reader had a key pad also for PIN, rather than handing over your mobile device to the customer.

15 January 2020
Unprompted review
Rated 5 out of 5 stars

Excellent product and service

Very easy to set up reader arrived within a few dates, payments promptly made to bank account. Able to sync with my Etsy shop which is perfect to keep my inventory up to date. Square has facility to swop cards if needed as well as acceptimg Google pay and Apple pay.
Excellent product & service.

15 January 2020
Unprompted review
Rated 5 out of 5 stars

So glad I switched to Square UP

Very happy to recommend Square Up service. As a previous user of World Pay services who charge for every different service with hidden fees for international payments etc., extremely poor admin service with different invoices from each department and contracts with no clear exit path. It was a breath of fresh air moving to Square Up. Their website is nice and easy to use and the service is all inclusive with a simple 2.75% charge (or perhaps less if you use the card reader!)

15 January 2020
Unprompted review
Rated 5 out of 5 stars

The best I've used

Better than iZettle and SumUp which I used before. Simply Square just works every time The other two had problems with connecting a new phone, logging on at start of day, waking up after a dormant period and freezing during transactions. I've never had any of these issues with Square. Fees are competitive and card reader was cheap. And it looks good. So 5 stars.

15 January 2020
Unprompted review
Rated 5 out of 5 stars

This is a perfect way of getting paid

This is a perfect way of getting paid, the card reader is small and compact and I never leave home without it, payments are very easy and you get a instant message of payment, I rate this 10out of 10 and much better than the PayPal card reader I have which is now redundant and back in the draw.

15 January 2020
Unprompted review
Rated 5 out of 5 stars

This is the easiest reader to use you…

This is the easiest reader to use that you will find on the market it allows you to take payments when customers are not present ie over the phone.. The app that accompanies it is so easy to use... Payment into your account is very good too usually 2 days but sometimes it is quicker.. The reader itself is very responsive for contactless payments or use with the keypad on the app.. Overall I can definitely recommend this reader it is so versatile and very efficient a must for any business

15 January 2020
Unprompted review
Rated 1 out of 5 stars

Totally useless

Totally useless. Worked for about 4 months then started having unstable connections, then stopped connecting completely even though the phone was the same. Tried everything but this is a system fault. Lost revenue due to this glitchy, poorly designed card reader. There is also no customer service on weekends so if this happens to you then you're on your own like we were.

Go for a different brand. They are nearly all better than Square.

11 January 2020
Unprompted review
Rated 5 out of 5 stars

I love my Square

I love my Square. Small enough to put in my pocket (I sell at fairs), quick and simple to use, payments made quickly and ability to take a payment over the phone useful. You don’t even need to buy a card reader if you don’t want one. I have received free processing several times because I have given a link to others looking for a card reader and they get free processing too so that is fab as well.
Would definitely recommend!

30 December 2019
Unprompted review

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