Square UK Reviews 3,667

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 578 reviews, reviewers had a great experience with this company. Many customers find the setup process to be straightforward and easy, allowing them to quickly begin taking payments. The ability to take payments on various devices, including phones, is highly appreciated, with funds often appearing in bank accounts within a day or two. People frequently highlight the product's reliability and user-friendliness, making it a valuable tool for businesses. However, some people experienced issues with card readers not working or the app requiring reinstallation. A notable number of customers reported their accounts being deactivated without clear reasons, leading to significant business disruption. Customer service also received mixed feedback, with some praising helpful agents while others described unhelpful interactions and slow responses.

What people talk about most

User experience

People report positive experiences with user experience, highlighting the ease of setup and use for taking... See more

Payment

Users describe ambiguous interactions with payment, with many reporting ease of setup and quick fund... See more

Service

Reviewers highlight ambiguous aspects of service, with many expressing significant dissatisfaction due to... See more

Customer service

Clients share ambiguous opinions on customer service, with some reviewers praising the excellent and helpful... See more

Product

Customers consistently note ambiguous experiences with product, with some reviewers praising its ease of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have only just set up with square and am still learning but I have had to uninstall and reinstall the app by the second use as it would no longer work and the app told me uninstall it. I also have n... See more

Company replied

Rated 4 out of 5 stars

I can take payments on events, this was brilliant, once it was all set up, it was very easy to take my first payment, tho we got a card reader, we didnt really need it, as it took the payments from my... See more

Company replied

Rated 5 out of 5 stars

Excellent service, good rates, highly recommended. We needed a card reader for our charity that would provide an easy way for people to donate and for us to access reports. The whole experience was e... See more

Company replied

Rated 5 out of 5 stars

Square was easy to set up and link to my bank account, even personalise my receipts - worked straight away - plus I'm over 50 and not super technical!! Very quick and easy to use when taking payments... See more

Company replied


Company details

  1. #11 of 12 best companies in Eftpos equipment supplier
  2. #16 of 18 best companies in Card processing service
  3. #26 of 29 best companies in Ecommerce solution provider
  4. #47 of 58 best companies in Payment service

About Square UK

Written by the company

Solutions that scale with your ambitions.

Accept payments, get fast access to your cash, and open up new revenue streams on the software and hardware platform millions of businesses around the world trust.

Get started Talk with our team

Helping every type of business succeed.

From full-service restaurants to retailers and beauty salons, Square has custom-built solutions to help businesses sell anywhere easily, quickly and seamlessly.

Trusted by business owners like you.

“Square gets you cash the next business day.”

— Andy Luu

Co-owner, Maui Poke, London

“It takes less than 30 minutes to train staff on Square’s POS system. People who have used other POS systems say Square is the easiest to use.”

— Joss Webb

Owner, The Pigs Nose Inn Pub, East Prawle

“I wanted a booking system, card reader, and marketing tools for email blasts. Square provides everything I need, working smoothly together and saving me a lot of hassle.”

— Lois Williamson

Founder & Owner of Si Belle, London

“Looking at the Square Dashboard helps us plan inventory and manage staff, so nothing’s wasted”

— Tony Halsam

Retail Manager, Mikkeler, London

Optimise your operations.

Manage your multiple locations, sales channels and employees and your bottom line efficiently by streamlining your business operations all from one place.

Manage cash flow Manage your team Reach customers Advanced reporting

Create custom commerce experiences.

Build online, mobile and in-person business experiences that connect more customers and sellers with Square APIs.

Start selling today.

Create your free account in minutes and join the 4M+ businesses globally using Square.

Get started Talk with our team

Earn more than £200K in annual card sales?

Our sales team may be able to create a custom pricing package for your business.

We’ll work with you to find the best rate structure for your payment volume, average transaction size, and other business needs.

Talk with our team

Take card payments and get paid fast

With Square you get your funds next business day as standard

Plus, with our Instant Deposit service, you can choose to get your funds right away for an extra 1% fee.

Contact info

4.1

Great

TrustScore 4 out of 5

4k reviews

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reader

Rated 5 out of 5 stars

Replacement of Card Reader

My card reader was damaged, got prompt response for a replacement. Called customer service, immediate response and didnt have to wait. I spoke to a polite, professional person who resolved my issue. My replacement card reader was received 1 day after my request. With minimal interruption to my business. That's what I call a stellar service.

28 November 2020
Unprompted review
Rated 1 out of 5 stars

What a waste of time the card reader

What a waste of time the card reader was not compatible with my phone which is one of the latest and up to date when I reported this a young girl had no idea and fobbed me of the app wanted permission to access my photos and numbers what the hell has that to do with taking money finally what planet are they on all planets are round not square

30 September 2020
Rated 5 out of 5 stars

first class customer support

Excellent customer service from Sophie – sorted my reader problem over the phone then gifted me £500 worth of fee free transactions. And I wasn’t left hanging on the end of a phone for hours on end!

24 September 2020
Unprompted review
Rated 5 out of 5 stars

Setting up Square Raader

Just set up my square reader (linking it to my phone) with helpful telephone support from an Irish guy.Tried a couple of test payments - easy peasy.

6 July 2020
Unprompted review
Rated 5 out of 5 stars

Square Banking Review

Before signing up with Square Banking I had previously been with two very well-known card processing companies so I had a yardstick for comparison. Although the charge rates are slightly higher with Square there are no other charges, plus I don’t need a card reader. Before it could take up to four days for money’s to reach my account, with Square it seems that next day is normal. If you are looking for a fuss free way to take card payments then I highly recommend Square Banking.

2 July 2020
Unprompted review
Rated 5 out of 5 stars

So far so good

So far so good . I love the fact that the square reader is so small , easy to take on freelance jobs away from the salon

1 July 2020
Unprompted review
Rated 5 out of 5 stars

Excellent reader

Excellent had it about 2 weeks now and works perfectly the app tells you exactly what your payments will be and it's fast accepting a card payment plus you get paid on the next working day, can't fault it up to now

23 June 2020
Unprompted review
Rated 5 out of 5 stars

The Best

If you are looking for a card reader to help with your business then you can rest assured that you will be highly delighted with this the after sales is superb.. customer support is first class the charges are not astronomical it has helped me so much

14 May 2020
Unprompted review
Rated 5 out of 5 stars

Great customer service at Square

Great customer service at Square, my card reader stopped accepting chip and pin, they dealt with my call quickly and very professionally. It's one of the reasons I use them. Great service all round. Tim Wallace

12 March 2020
Unprompted review
Rated 5 out of 5 stars

Very Helpful and Friendly Staff

Very Helpful and Friendly Staff. I'll recommend Square Card reader to all Businesses. Device is very easy to use and it allows you to take payments through several options such as face to face chip & pin, taking payments over the phone and online.

21 February 2020
Unprompted review
Rated 5 out of 5 stars

Square reader

I took my time researching a card reader that would suit my business. I purchased several Square card readers and was up and running in minutes. The reader is so easy to use and the money is in your account the next day. More importantly, their customer service is second to none. Very rare for any company. I had a problem of my own making, rang them up and the operator and service was stunning. Problem solved and up and running immediately. Well done Square

8 February 2020
Unprompted review
Rated 5 out of 5 stars

Fantastic card reader

Fantastic card reader
Wouldn't use any other brand.
Quick and simple to uses. The app is really east to navigate. All in all square that the stress out of taking payment

16 January 2020
Unprompted review
Rated 5 out of 5 stars

I am so glad to cancelled my PayPal…

I am so glad to cancelled my PayPal machine and changed for the Square.
*Fast to Connect
* the app works perfectly in some area where the poor internet signal.
*customers are impressed with the Square card reader.

15 January 2020
Unprompted review

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