Compared to my initial experience when I first went there to get glasses this time around it was pleasant and the gentleman who assisted me was friendly and courteous and took way less time. In and ou... See more
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Compared to my initial experience when I first went there to get glasses this time around it was pleasant and the gentleman who assisted me was friendly and courteous and took way less time. In and ou... See more
Company replied
Tony really shows that he cares very much to look after every single need of the customer. I was never left on my own, was never left to myself, he made sure to make me feel like I was the number one... See more
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I have been putting off getting an eye exam for over a year now and decided to give Stanton Optical at the Fountains a shot. From the moment I walked in the staff were so friendly and kind and very w... See more
Company replied
The time of waiting is extremely unacceptable. I have been to several eye exams, at different cities, every year and the time of waiting here was way too much. I would never go back here honestly, and... See more
Company replied
Stanton Optical is one of America’s fastest-growing, full-service optical retail centers, with over 300 locations nationwide dedicated to making quality eye care convenient, accessible, and affordable for the whole family. We offer comprehensive eye exams performed by independent licensed eye doctors, a curated selection of frames, and a full range of prescription eyeglasses and contact lenses to fit every style and budget. Whether you need a routine eye exam, an updated prescription, or help finding the perfect pair of frames, our friendly and knowledgeable team is here to guide you every step of the way. Eye exams are available through same-day appointments and walk-ins – no long waits or scheduling headaches. You can even take a vision test online from the comfort of your own home. And with onsite lens-finishing labs at every location, we can produce single-vision glasses in as little as 30 minutes, so you can walk in and leave with a brand-new pair the same day. We also offer buy online, pick up in-store options for customers who prefer to shop from home. Our mission is to remove the barriers that keep people from getting the eye care they deserve. From accepting a wide range of insurance plans to offering competitive pricing and flexible payment options, we make it easy to prioritize your vision. Our locations are designed to be welcoming and kid-friendly, so the entire family can get the care they need in one visit. Visit stantonoptical.com to find a location near you and schedule your next eye exam today.
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8889 Gateway Blvd W, #1010, 79925, El Paso, TX, United States

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The time of waiting is extremely unacceptable. I have been to several eye exams, at different cities, every year and the time of waiting here was way too much. I would never go back here honestly, and their designer frames are maybe 2 or 3. Plus, if you get one of those designer brands, you don’t get the original frame case.

Reply from Stanton Optical - El Paso (The Fountains)
The Stanton Optical staff at the Fountains gave exceptional service. They were helpful and informative about the different options for me to choose my glasses; they also made the exam visit comfortable and offered a new service that was added to test for signs of glaucoma and cataracts. With my insurance, the exam and the inclusion of two pairs of glasses was reasonably priced. I received my new glasses within a week. I will continue to use their services. Thank you so much!
Experience was great from start to finish. Great staff.
Eye glasses prescription not correct going back to have them re-done.

Reply from Stanton Optical - El Paso (The Fountains)
🔥I won’t mention how long but it took a while to get my glasses right! The guy in Las Cruces gave me erroneous information so I went to El Paso instead! Wasn’t impressed! Long wait, plenty of employees to help but I’m guessing few were trained! I will probably not be going back! The glasses were very high quality and the staff were very nice !

Reply from Stanton Optical - El Paso (The Fountains)
Price was really good. The only thing I didn’t like is I had to wait almost 2 hours just to be seen but other than that it was really neat and I was glad I got one pair of glasses the next day and just waiting for the other pair and customer service was really great.
The manager was amazing. He went above and beyond when it came to helping me out. He was able to replace my glasses when no one else would.
I can’t remember her name 😭 but she has black curly hair and bangs . She was amazing and helpful and patient and explained everything in detail
Professional and assisted with discounts on the final purchase. Only downside was that the glasses took nearly two weeks to arrive. But the store and it's service excelled at their tasks.
With appointment, from the moment I walked in the waiting is ridiculous. I felt ignored from the time I was supposed to be welcome. The total process was ridiculous. Next year I just have to try to find another optcal.

Reply from Stanton Optical - El Paso (The Fountains)
Employees were nice and helpful. Had an appointment at 4pm didn’t leave till 6pm… it was just the wait times that took a bit.

Reply from Stanton Optical - El Paso (The Fountains)
it was a super quick process, everyone was so nice and attentive. Michael was super helpful and informative as well.
Stanton is a great place to get glasses and contacts. Staff is kind and caring. The only issue i have is telling people that the contacts and glasses eye exam are two different exams.
Overall, my experience was pretty good the front desk people, as well as the employees made it easy to understand and answer my questions, especially since I never really used glasses before.
Yes, very great experience right away. Had a little issue with my lenses. Went back turned around no questions. Ask fixed right away and went home. A very happy customer. Amazing staff five stars all day.
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