Stanton Optical - El Paso (The Fountains) Reviews 

126
TrustScore 3.5 out of 5

3.7

8889 Gateway Blvd W, #1010, 79925 El Paso, TX, US


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Rated 5 out of 5 stars

Compared to my initial experience when I first went there to get glasses this time around it was pleasant and the gentleman who assisted me was friendly and courteous and took way less time. In and ou... See more

Company replied

Rated 5 out of 5 stars

Tony really shows that he cares very much to look after every single need of the customer. I was never left on my own, was never left to myself, he made sure to make me feel like I was the number one... See more

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Rated 5 out of 5 stars

I have been putting off getting an eye exam for over a year now and decided to give Stanton Optical at the Fountains a shot. From the moment I walked in the staff were so friendly and kind and very w... See more

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Rated 1 out of 5 stars

The time of waiting is extremely unacceptable. I have been to several eye exams, at different cities, every year and the time of waiting here was way too much. I would never go back here honestly, and... See more

Company replied


Company details

  1. Optometrist
  2. Contact lenses supplier
  3. Eye Care Clinic
  4. Glasses store
  5. Optician

Written by the company

Stanton Optical is one of America’s fastest-growing, full-service optical retail centers, with over 300 locations nationwide dedicated to making quality eye care convenient, accessible, and affordable for the whole family. We offer comprehensive eye exams performed by independent licensed eye doctors, a curated selection of frames, and a full range of prescription eyeglasses and contact lenses to fit every style and budget. Whether you need a routine eye exam, an updated prescription, or help finding the perfect pair of frames, our friendly and knowledgeable team is here to guide you every step of the way. Eye exams are available through same-day appointments and walk-ins – no long waits or scheduling headaches. You can even take a vision test online from the comfort of your own home. And with onsite lens-finishing labs at every location, we can produce single-vision glasses in as little as 30 minutes, so you can walk in and leave with a brand-new pair the same day. We also offer buy online, pick up in-store options for customers who prefer to shop from home. Our mission is to remove the barriers that keep people from getting the eye care they deserve. From accepting a wide range of insurance plans to offering competitive pricing and flexible payment options, we make it easy to prioritize your vision. Our locations are designed to be welcoming and kid-friendly, so the entire family can get the care they need in one visit. Visit stantonoptical.com to find a location near you and schedule your next eye exam today.

Affordable Eye Care for Everyone

Written by the company

Quality Vision Care That Fits Your Budget
At Stanton Optical, we believe cost should never stand between you and they eye care you need. We offer affordable eye exams, prescriptions eyeglasses, and contact lenses.
Same-Day Glasses, Made Onsite
Every Stanton Optical location features an onsite lens-finishing lab, which means single-vision lenses can be cut and fitted in as little as 30 minutes. We also offer same-day appointments, walk-ins, and buy online, pick up in-store - because getting glasses should work around your schedule, not the other way around.
Your Eye Health Is In Expert Hands
Eye exams at Stanton Optical are performed by independent, licensed optometrists and ophthalmologists who are dedicated to your eye health. From comprehensive eye exams to prescription updates, our eye care professionals use advanced diagnostic technology to ensure accurate results and personalized care for every patient.
Eye Care for the Whole Family
Stanton Optical is designed with families in mind. Our welcoming, kid-friendly locations make it easy to schedule eye exams for the whole household in a single trip. From children's frames to progressive lenses for adults, we carry options for every age and every need - all backed by the same fast, affordable service our patients know us for.
Most Major Vision Insurance Plans Accepted
Stanton Optical accepts most major vision insurance plans, including EyeMed, VSP, Medicaid, and many more. Our team will help you understand your coverage and maximize your benefits so you get the most value from plan. No insurance? No problem - we offer competitive self-pay pricing and flexible payment options to make sure quality eye care stays within reach for everyone. Visit stantonoptical.com to verify insurance plans accepted at your nearby store.

Contact info

  • 8889 Gateway Blvd W, #1010, 79925, El Paso, TX, United States

  • (915) 277-0054
Promotion box for Stanton Optical - El Paso (The Fountains)

Two Pairs for $79 + Free Eye Exam

Get two same day single-vision glasses for $79 + Free Eye Exam

3.7

Average

TrustScore 3.5 out of 5

126 reviews

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3.7

All reviews

(126)

17,412 reviews in the last 12 months

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Rated 1 out of 5 stars

The time of waiting is extremely…

The time of waiting is extremely unacceptable. I have been to several eye exams, at different cities, every year and the time of waiting here was way too much. I would never go back here honestly, and their designer frames are maybe 2 or 3. Plus, if you get one of those designer brands, you don’t get the original frame case.

10 March 2026
Stanton Optical - El Paso (The Fountains) logo

Reply from Stanton Optical - El Paso (The Fountains)

Hello. We’re sorry to hear about your experience and the concerns you described regarding the wait time, limited designer frame selection, and not receiving the original frame case. We understand how frustrating it must have been, especially compared to your past experiences. We strive to offer a wide variety of frames at competitive prices. Will be escalating this internally to ensure it's thoroughly reviewed. We appreciate your feedback.

Rated 5 out of 5 stars

The Stanton Optical staff at the…

The Stanton Optical staff at the Fountains gave exceptional service. They were helpful and informative about the different options for me to choose my glasses; they also made the exam visit comfortable and offered a new service that was added to test for signs of glaucoma and cataracts. With my insurance, the exam and the inclusion of two pairs of glasses was reasonably priced. I received my new glasses within a week. I will continue to use their services. Thank you so much!

26 March 2026
Rated 1 out of 5 stars

Eye glasses prescription not correct…

Eye glasses prescription not correct going back to have them re-done.

7 March 2026
Stanton Optical - El Paso (The Fountains) logo

Reply from Stanton Optical - El Paso (The Fountains)

Hello Ernesto. We're sorry to hear about your experience and that your glasses are not working as expected. We’d love the opportunity to assist you further and ensure you’re seeing clearly. We’ve escalated this situation for further review so we can address your concerns. We appreciate your feedback.

Rated 3 out of 5 stars

🔥I won’t mention how long but it took a…

🔥I won’t mention how long but it took a while to get my glasses right! The guy in Las Cruces gave me erroneous information so I went to El Paso instead! Wasn’t impressed! Long wait, plenty of employees to help but I’m guessing few were trained! I will probably not be going back! The glasses were very high quality and the staff were very nice !

7 March 2026
Stanton Optical - El Paso (The Fountains) logo

Reply from Stanton Optical - El Paso (The Fountains)

Hello Carol. We’re sorry to hear about your experience and the frustration caused by the wait time and the information you received. We’re glad to hear that you found the glasses to be high quality and that the staff were nice, though we regret that other aspects of your visit did not meet your expectations. We'll be escalating this internally to ensure it's thoroughly reviewed. We appreciate your feedback.

Rated 5 out of 5 stars

Service was pretty quick to get my glasses

Price was really good. The only thing I didn’t like is I had to wait almost 2 hours just to be seen but other than that it was really neat and I was glad I got one pair of glasses the next day and just waiting for the other pair and customer service was really great.

23 March 2026
Rated 4 out of 5 stars

Professional

Professional and assisted with discounts on the final purchase. Only downside was that the glasses took nearly two weeks to arrive. But the store and it's service excelled at their tasks.

20 March 2026
Rated 3 out of 5 stars

Total disappointment

With appointment, from the moment I walked in the waiting is ridiculous. I felt ignored from the time I was supposed to be welcome. The total process was ridiculous. Next year I just have to try to find another optcal.

18 March 2026
Stanton Optical - El Paso (The Fountains) logo

Reply from Stanton Optical - El Paso (The Fountains)

Hello Jamie. We’re sorry to hear about your experience and the long wait you encountered despite having an appointment. We are always looking for ways to improve and better serve our community, and we'll be escalating this internally to ensure it's thoroughly reviewed. We appreciate your feedback.

Rated 3 out of 5 stars

Employees were nice and helpful

Employees were nice and helpful. Had an appointment at 4pm didn’t leave till 6pm… it was just the wait times that took a bit.

18 March 2026
Stanton Optical - El Paso (The Fountains) logo

Reply from Stanton Optical - El Paso (The Fountains)

Hello Rebecca! Thank you for sharing your feedback and for recognizing that our employees were nice and helpful. We’re sorry to hear about the longer wait time during your visit. We are always looking for ways to improve and better serve our community, and we'll be escalating this internally to ensure it's thoroughly reviewed. We appreciate your feedback.

Rated 4 out of 5 stars

Overall

Overall, my experience was pretty good the front desk people, as well as the employees made it easy to understand and answer my questions, especially since I never really used glasses before.

13 March 2026
Rated 5 out of 5 stars

Best store 2026

Yes, very great experience right away. Had a little issue with my lenses. Went back turned around no questions. Ask fixed right away and went home. A very happy customer. Amazing staff five stars all day.

4 March 2026
Rated 5 out of 5 stars

Great Experience

helpful and prompt

10 March 2026
Stanton Optical - El Paso (The Fountains) logo

Reply from Stanton Optical - El Paso (The Fountains)

Hello Rene! We’re glad to hear you had a great experience with helpful and prompt service! Thank you for sharing your feedback.

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