Stanton Optical - Santa Fe Reviews 

78
TrustScore 4 out of 5

4.1

4079 Cerrillos Rd, 87507 Santa Fe, NM, US


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Very easy to set an appointment. Very thorough modern eye exam that gave me more information about my eyes than I have ever had. Quality glasses that I’m super happy with, maybe the best prescript... See more

Company replied

Rated 5 out of 5 stars

I needed an eye exam for Motor Vehicle. The staff at the Santa Fe store were wonderful. I was able to get eye exam the same day I walked into the store. Dr. Goodman was able. to refract my eyes by rem... See more

Rated 1 out of 5 stars

Did not realize that I would not be seen by a real doctor. Only a tech running me through a series of machines. I did not understand that I had to purchase 2 pairs of glasses to receive the free exam.... See more

Company replied

Rated 5 out of 5 stars

I had to come in as a walk in cause I had lost my glasses and everyone was super nice to me and incredibly helpful, I was in and out with a new pair of glasses within an hour, including the exam. :) s... See more

Company replied


Company details

  1. Optometrist
  2. Contact lenses supplier
  3. Eye Care Clinic
  4. Glasses store
  5. Optician

Written by the company

Stanton Optical is one of America’s fastest-growing, full-service optical retail centers, with over 300 locations nationwide dedicated to making quality eye care convenient, accessible, and affordable for the whole family. We offer comprehensive eye exams performed by independent licensed eye doctors, a curated selection of frames, and a full range of prescription eyeglasses and contact lenses to fit every style and budget. Whether you need a routine eye exam, an updated prescription, or help finding the perfect pair of frames, our friendly and knowledgeable team is here to guide you every step of the way. Eye exams are available through same-day appointments and walk-ins – no long waits or scheduling headaches. You can even take a vision test online from the comfort of your own home. And with onsite lens-finishing labs at every location, we can produce single-vision glasses in as little as 30 minutes, so you can walk in and leave with a brand-new pair the same day. We also offer buy online, pick up in-store options for customers who prefer to shop from home. Our mission is to remove the barriers that keep people from getting the eye care they deserve. From accepting a wide range of insurance plans to offering competitive pricing and flexible payment options, we make it easy to prioritize your vision. Our locations are designed to be welcoming and kid-friendly, so the entire family can get the care they need in one visit. Visit stantonoptical.com to find a location near you and schedule your next eye exam today.

Affordable Eye Care for Everyone

Written by the company

Quality Vision Care That Fits Your Budget
At Stanton Optical, we believe cost should never stand between you and they eye care you need. We offer affordable eye exams, prescriptions eyeglasses, and contact lenses.
Same-Day Glasses, Made Onsite
Every Stanton Optical location features an onsite lens-finishing lab, which means single-vision lenses can be cut and fitted in as little as 30 minutes. We also offer same-day appointments, walk-ins, and buy online, pick up in-store - because getting glasses should work around your schedule, not the other way around.
Your Eye Health Is In Expert Hands
Eye exams at Stanton Optical are performed by independent, licensed optometrists and ophthalmologists who are dedicated to your eye health. From comprehensive eye exams to prescription updates, our eye care professionals use advanced diagnostic technology to ensure accurate results and personalized care for every patient.
Eye Care for the Whole Family
Stanton Optical is designed with families in mind. Our welcoming, kid-friendly locations make it easy to schedule eye exams for the whole household in a single trip. From children's frames to progressive lenses for adults, we carry options for every age and every need - all backed by the same fast, affordable service our patients know us for.
Most Major Vision Insurance Plans Accepted
Stanton Optical accepts most major vision insurance plans, including EyeMed, VSP, Medicaid, and many more. Our team will help you understand your coverage and maximize your benefits so you get the most value from plan. No insurance? No problem - we offer competitive self-pay pricing and flexible payment options to make sure quality eye care stays within reach for everyone. Visit stantonoptical.com to verify insurance plans accepted at your nearby store.

Contact info

Promotion box for Stanton Optical - Santa Fe

Two Pairs for $79 + Free Eye Exam

Get two same day single-vision glasses for $79 + Free Eye Exam

4.1

Great

TrustScore 4 out of 5

78 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(78)

13,378 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I needed an eye exam for Motor Vehicle

I needed an eye exam for Motor Vehicle. The staff at the Santa Fe store were wonderful. I was able to get eye exam the same day I walked into the store. Dr. Goodman was able. to refract my eyes by remote control. It was amazing how it worked. They also have the latest optical equipment that checked for everything from photographing the retina to testing for dry eye. The doctor saw the results of each test and was able to complete the refraction. Evelyn, in the store, went over the results and provided excellent customer servicce. I was very impressed with the entire process. Stanton Optical also offers complete glasses at an extremely good prices. My eye exam was very comprehensive. The charge was $74.00 which I consider to be exceptionly reasonable considering all the tests, the doctor's evaluation, and the refraction to get a prescription for glasses. The documentation I received allowed me to renew my Driver's License.

8 July 2026
Unprompted review
Rated 5 out of 5 stars

Very easy to set an appointment and best glasses I have had in a long time.

Very easy to set an appointment.
Very thorough modern eye exam that gave me more information about my eyes than I have ever had.
Quality glasses that I’m super happy with, maybe the best prescription ever.

7 July 2026
Stanton Optical - Santa Fe logo

Reply from Stanton Optical - Santa Fe

Hi Tom. Thank you for your wonderful review! We're thrilled to hear you had an easy appointment experience and enjoyed our thorough, modern eye exam. We're also glad you’re happy with your new glasses and prescription. We truly appreciate your feedback and look forward to serving you again!

Rated 1 out of 5 stars

Did not realize that I would not be…

Did not realize that I would not be seen by a real doctor. Only a tech running me through a series of machines. I did not understand that I had to purchase 2 pairs of glasses to receive the free exam. Waited 2 weeks for glasses I couldn’t see through. Then waited two more weeks to have them remade and Instill couldn’t see through them. The associate named Twinkie was very nice and as helpful as she could be. But Inwill never return or recommend Stanton Optical.

19 June 2026
Stanton Optical - Santa Fe logo

Reply from Stanton Optical - Santa Fe

Hello Cara. We sincerely apologize that your experience did not meet your expectations. We understand how disappointing it was to experience unexpected exam expectations, confusion regarding the promotion, and delays only to receive glasses that did not meet your vision needs. Please know all of our prescriptions are reviewed and signed by a licensed doctor. We're glad to hear Twinkie provided kind and helpful service, but we regret that the overall experience fell short. We’ve escalated this situation for further review so we can address your concerns. We appreciate your feedback.

Rated 1 out of 5 stars

I am still waiting for my contacts…

I am still waiting for my contacts descriptions

4 June 2026
Stanton Optical - Santa Fe logo

Reply from Stanton Optical - Santa Fe

Hello Mario, we’re sorry to hear that you’re still waiting for your contact lens prescription. We understand how frustrating it can be to wait for an order without the information or updates you need. This isn’t the level of service or professionalism we strive to provide. Thank you for bringing this to our attention. We’ve escalated this situation for further review so we can address your concerns. We appreciate your feedback.

Rated 5 out of 5 stars

I had to come in as a walk in cause I…

I had to come in as a walk in cause I had lost my glasses and everyone was super nice to me and incredibly helpful, I was in and out with a new pair of glasses within an hour, including the exam. :) super grateful, thank you guys!

20 June 2026
Stanton Optical - Santa Fe logo

Reply from Stanton Optical - Santa Fe

Hello Mary. Thank you so much for sharing your experience! We’re so glad we could help you quickly during a stressful situation and get you back on track with a new pair of glasses. It’s wonderful to hear our team made you feel supported and took great care of you from start to finish. We truly appreciate your kind words and are happy we could be there when you needed us!

Rated 5 out of 5 stars
Stanton Optical - Santa Fe logo

Reply from Stanton Optical - Santa Fe

Hello Theodore. Thank you for your kind words! We’re so glad to hear you found our team friendly and knowledgeable—it truly means a lot to us. We appreciate your support and look forward to helping you again!

Rated 5 out of 5 stars

Excellent service and customer service

18 June 2026
Unprompted review
Stanton Optical - Santa Fe logo

Reply from Stanton Optical - Santa Fe

Hello Luis. Thank you for your kind words! We’re delighted to hear you received excellent service and customer care. We truly appreciate your support and look forward to helping you again!

Rated 5 out of 5 stars

Quick & affordable

9 days beating the 14 day mark & was super affordable

16 June 2026
Stanton Optical - Santa Fe logo

Reply from Stanton Optical - Santa Fe

Hello Adam! We're glad to hear your order arrived even sooner than expected and that you found it affordable. We truly appreciate your support and look forward to serving you again!

Rated 3 out of 5 stars

Good experience but there is room for improvement

Likes: good attitude by the staff; thorough eye exam; quick turn around on getting your glasses
Dislikes: Lack of communication between the staff and the lab? I needed glasses for computer work ( from close up to arms length) and hit reading glasses instead.
I have not had any issues in the past with your company. There is room for improvement.

16 June 2026
Stanton Optical - Santa Fe logo

Reply from Stanton Optical - Santa Fe

Hello Helly. We're pleased to hear that you appreciated our staff's attitude, the thorough eye exam, and the quick turnaround on your glasses. We apologize for the miscommunication regarding your visual needs and understand how frustrating it is to receive lenses that do not meet your expectations. This falls short of the standard of service we strive to provide. We've escalated this internally for us to improve our process and ensure a better service in the future. We appreciate your feedback.

Rated 5 out of 5 stars

Trinkie is Wonderful

Trinkie, the Sales Manager is wonderful. She was very busy and yet she took the time to take care of my problem. She is a valuable asset for Stanton Optical.

26 May 2026
Stanton Optical - Santa Fe logo

Reply from Stanton Optical - Santa Fe

Hello William! Thank you so much for your kind review. We are truly happy to hear that Trinkie took the time to help you, even while busy, and made such a positive impact on your visit. It means a lot to know her dedication and care stood out to you. Your words truly mean a lot to us.

Rated 4 out of 5 stars

Thanks for Helping Me SEE!

Really friendly and wonderful staff, explained the hold up on appointments in a professional manner. Appreciate all the hard work you do!

10 June 2026
Stanton Optical - Santa Fe logo

Reply from Stanton Optical - Santa Fe

Hello! We are happy to hear you found our team friendly and that everything was explained clearly and professionally. We truly appreciate your understanding and your support.

Rated 5 out of 5 stars

Morgan is a total acet to your company…

Morgan is a total acet to your company and makes my visit so enjoyable every time!

9 June 2026
Stanton Optical - Santa Fe logo

Reply from Stanton Optical - Santa Fe

Hello Layla! We are thrilled to hear Morgan continues to make your visits enjoyable and provides such great service. It truly means a lot to us to have team members who leave such a positive impression. We appreciate your continued support.

Rated 2 out of 5 stars

The 2 young girls working on Friday in…

The 2 young girls working on Friday in Santa Fe optics were rude. No, help at all. It took the older lady to find them to come and help me.

5 June 2026
Stanton Optical - Santa Fe logo

Reply from Stanton Optical - Santa Fe

Hello Jose, we’re very sorry to hear about your experience and understand how frustrating it must have been to feel unsupported during your visit. We recognize your concerns about the level of customer service you received and the delay in getting assistance. This is not the standard of service and professionalism we strive to provide. Thank you for bringing this to our attention. We'll be escalating this internally to ensure it’s thoroughly reviewed. We truly appreciate your feedback.

Rated 1 out of 5 stars

Wait is too long

Wait is too long

2 June 2026
Stanton Optical - Santa Fe logo

Reply from Stanton Optical - Santa Fe

Hello Robert. We apologize for the long wait and understand how valuable your time is. This falls short of the level of service we aim to provide. Your input helps us improve, and we’d love the opportunity to better serve you in the future.

Rated 5 out of 5 stars

Great customer service and in a timely…

Great customer service and in a timely manner considering how busy that location is.

1 June 2026
Stanton Optical - Santa Fe logo

Reply from Stanton Optical - Santa Fe

Hello Jessica! We’re glad to hear you received great customer service and were taken care of in a timely manner. We appreciate your patience and support, and we look forward to serving you again!

Rated 3 out of 5 stars

Good Product, Poor Service

I was happy with the glasses I bought, but the wait time for my exam and and the technician being overwhelmed due to short staffing made my purchasing experience bad. It took too much time. I also felt like you tried to upsell me and get me to buy overpriced things like 20+ dollar drops for dry eye that are available at major retailers for 5-6 dollars. Finally, my glasses are great but they were far more expensive than I had anticipated.

31 May 2026
Stanton Optical - Santa Fe logo

Reply from Stanton Optical - Santa Fe

Hello. We're glad to hear that you are happy with your glasses, but we're sorry that your overall experience did not meet your expectations due to the wait time and that you felt pressured during the purchasing process. This is not the level of service and care we aim to provide. We have escalated this internally so we can improve our process and ensure better service in the future. We appreciate your feedback.

Rated 5 out of 5 stars

The staff was really busy

The staff was really busy, but they were always friendly and patient with the customers. Trinkie went over and beyond to help me.

13 May 2026
Stanton Optical - Santa Fe logo

Reply from Stanton Optical - Santa Fe

Hello Valerie. We truly appreciate your patience during a busy time and are glad to hear our team remained friendly and attentive. We especially appreciate your recognition of Trinkie and are delighted to hear she went above and beyond to help you. Thank you for your feedback!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look