Starrymart Reviews 114

TrustScore 3.5 out of 5

3.7

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See what reviewers are saying

Rated 1 out of 5 stars

Rude customer service. I was fine with them until I had an issue with my order, I sent them an email and the employee who replied was very unhelpful and treated me like I was a dumb person . I certai... See more

Rated 5 out of 5 stars

Have ordered twice from Starry Mart. Once via Amazon, and once directly from their site. Extremely happy with both experiences. Orders are processed quickly. Arrive quickly. An order that had glass in... See more

Rated 5 out of 5 stars

Made my first order after plenty of hesitation. A friend of mine actually ordered first and when they had prompt delivery and delicious Japanese snacks, I knew I had to take the plunge as well. Deli... See more

Company replied

Rated 5 out of 5 stars

I've only purchased dry goods recently but I'm also delighted with their fresh/frozen service. I wish I'd photographed the delivery box. Not an inch of space was wasted. Bottles were double wrapped... See more

Company details

  1. Asian Grocery Shop
  2. Chinese Supermarket
  3. Japanese Grocery Shop
  4. Korean Food Shop
  5. Online marketplace
  6. Supermarket

Written by the company

Starry Mart was founded in 2009 and formally established as a limited liability company in 2015. We are a modern e-commerce company specializing in Asian food, with food and beverages from China, Japan, Korea, Malaysia, Singapore, Indonesia, Thailand, and Vietnam. We have our own logistics warehouse and two store branches located in Canterbury and Colchester. Our delivery services cover majority areas in the United Kingdom, the European Union, and North America. We build up an excellent reputation with professional service, rich product range and high-quality product. Our team has always insisted on service first, and always put customers first. Our main principle is to allow customers to purchase the best quality products and the most intimate service at the most reasonable price.


Contact info

3.7

Average

TrustScore 3.5 out of 5

114 reviews

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No history of asking for reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Absolutely brilliant

Absolutely brilliant, we ordered it and it was a free delivery. It said it would come between 3-5 days but only 20 minuets after me paying i had an email saying it was dispatched, and we received it the next morning. Great selection of ramen I managed to get all my favourites that are usually out of stock elsewhere!. 100% recommend.

15 April 2021
Unprompted review
Rated 5 out of 5 stars

Exemplary service

Order arrived correct and on-time, extremely well packaged. Impressed with the effort gone to with ice packs to keep the chilled items on my order fresh. I will definitely be a returning customer.

13 April 2021
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic 👏

First purchase. Loads of different products to choose from. I have managed to order everything that I needed. Website was easy to use. Placed my order without any issues and delivery was super quick. All the items were very neatly and securely packaged (had some glass bottles). Thanks to everyone involved from start to finish. I thoroughly enjoyed the service that I have received and definately will order from you again. Highly recommended:)

1 April 2021
Unprompted review
Rated 5 out of 5 stars

Recommended for tasty noodles !

I have been using Starry Mart for my lunch-time orders, normally a month or two of supplies as I am a quick-lunch, need something tasty with some variety - and Starry Mart comes at the top of my list. Ordering dried noodles in Pot/Packets, not only do I save some money on my lunches but I get to have almost a different tasty lunch every day. Highly recommended

29 March 2021
Unprompted review
Rated 5 out of 5 stars

Great online supermarket with excellent customer service

I have been ordering with Starrymart since the start of pandemic and found them to be very efficient, honest and helpful. The range of good on their website is considerably rich and prices are reasonable. I once had trouble with paypal and mistakenly paid twice without getting a confirmation of order so I emailed for help at midnight. The first thing in the morning I saw was a confirmation from Starrymart to tell me they've refunded the invalid transactions already. And they video the packaging process therefore can locate the items you can't find if it's jammed in a box with other things.
I would recommend Starrymart to anyone who wants good oriental products.

15 March 2021
Unprompted review
Rated 5 out of 5 stars

Simply the best …

Been using Starry Mart services for a while now and I have to say one of the best out there.
Always been able to speak to someone about my orders and been able to amend my orders without any problem.
Also love the fact that there is no minimum amount required to be able to order from them.

11 March 2021
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Very easy online experience - ordered some J-products that I couldn't find anywhere in the UK.

Super happy as arrived quickly and easy to track the order.

I will defo buy again and highly recommend to anyone in need of asian products.

5 February 2021
Unprompted review
Rated 5 out of 5 stars

Bought noodles, received noodles.

Simple as! Bought some noodles that I've been trying to get from my local Chinese supermarket but they're always sold out, received some noodles.

Shipped through Amazon Shipping with tracking info, arrived really quickly and was well packed in the box.

Absolutely perfect order, will definitely be ordering again! (Probably a 40-pack noodle box!!)

3 February 2021
Unprompted review
Rated 5 out of 5 stars

Brilliant selection of goods.

I had an absolutely wonderful experience with this company.

Living in the north of the UK, it becomes a little more difficult to find oriental foods and drink. Especially those within good prices that aren't expensive due to importing.

However Starry Mart keeps the prices completely reasonable for the products, and everything I ordered was well packaged and had really good use by dates.

The website looks great and is super user friendly. If I had one thing I would say, the wishlist does seem to glitch out and delete wishlist items/ reset a little. But that would be me picking anything out to critque.

I ordered foods from snacks to udon, to drinks. I love the amount of options and choice on this site and I look forward to using them again.

All in all, great user interface on the website, with just a small glitch with the wishlist system, amazing options for foods and drink, and a brilliant well packaged parcel upon arrival, I will be ordering again from this great company.

19 January 2021
Unprompted review
Rated 5 out of 5 stars

Great store!

Items of high quality and packaged with care, arrived in a timely manner and offer a wide selection of goods.

8 January 2021
Unprompted review
Rated 5 out of 5 stars

100/5 PERFECT!

My experience with Starry Mart was absolutely perfect, speedy delivery and even got a few freebies. I would give this market 100/5 if I could.Everything is in date and delicious. Will definitely be back for more. Thank you guys I am so so happy. Also received refund for item that was no longer in stock within 3 days! Amazing. I love this market.

21 December 2020
Unprompted review
Rated 5 out of 5 stars

Great, Unique Products

Starry mart has a huge variety of interesting products/foods. Our package came quickly and everything in it was very well packed. Nothing was squished, everything was tasty! Looking forward to ordering again.

11 December 2020
Unprompted review
Rated 5 out of 5 stars

Delivery was quick and it was packed…

Delivery was quick and package if food in the box very neat and tidy, unlike most Asian supermarkets' deliveries. All my instant noodles, snacks were all intact and not crushed at all. Will definitely shop from Starrymart again in future.

18 November 2020
Unprompted review
Rated 5 out of 5 stars

Super fast delivery

Super fast delivery, great packaging, clear tracked parcel so you can see your order’s journey every step of the way. Super helpful and polite customer service. Really happy with my Birthday soju order and my Starry Mart experience, thank you - will be ordering again.

7 November 2020
Unprompted review
Rated 5 out of 5 stars

Exceptional service!

Exceptional service!

I have placed at number of orders and the last one arrived within a few days despite the current situation!

Excellent! And I hope they stay that way.

17 August 2020
Unprompted review

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