Steamery UK Reviews 

362
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Considering 98 reviews, most reviewers were somewhat happy with their experience overall. Local consumers frequently praise the sleek product design, beautiful color options, straightforward ordering processes, and exceptionally quick delivery times across all orders. Many enthusiastic buyers find the tools very effective at refreshing woollen garments, smoothing out tough creases effortlessly, and making everyday clothes look completely new again. Some reviewers were not happy with the customer support team, noting completely missing responses and extremely long waiting times for urgent inquiries. Other individuals also explicitly mentioned receiving faulty hardware that either leaked water during operation, arrived completely broken, or stopped working shortly after initial usage.

What people talk about most

Product

Reviewers mention ambiguous feedback about product quality and performance. Many consumers praise the stylish... See more

Quality

Customers consistently note ambiguous experiences with quality regarding the items. While many reviewers... See more

Delivery service

Customers had ambiguous experiences with delivery service. Many reviewers praise the prompt, fast, and... See more

Response time

Clients share negative opinions on response time, consistently highlighting frustration with extremely slow... See more

Customer service

People report negative experiences with customer service due to widespread communication delays and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Would definitely recommend this product, works really well, the water does run out quick but it’s very easily refillable and doesn’t bother me much, the only thing I would say is the wire is too small... See more

Rated 4 out of 5 stars

Faulty steamer and not heard back from customer services as yet - hope to v soon for an exchange. Beautiful designed products though! To update - Via instagram I was able to get in contact with cu... See more

Company replied

Rated 4 out of 5 stars

Had a small issue with charging the unit but after talking to customer services, this seems to be resolved. Love using this, just so satisfying and makes jumpers look new again!

Rated 4 out of 5 stars

I have bought two products from this company. I was attracted to them by the product design. Their items are beautiful. However I have owned one of their steamers for just under 2 years now. I have... See more

Company replied


Company details

  1. #7 of 7 best companies in Electronics wholesaler

About Steamery UK

Written by the company

Steamers
Fabric Shavers
Laundry
Clothing Brushes
Accessories

Breathing fresh air into textile care

Steamery is a Scandinavian clothing care brand that wants to modernize the way we treat our clothes. We make innovative clothing care products that combine minimalist design with powerful performance and functionality. Our mission is to inspire people to take better care of their clothes so their wardrobes can last longer. On a grand scale, we aim to slow down unsustainable processes and inspire a slow fashion lifestyle.

The company was founded in 2014 and today we have resellers across the globe. We are a team of entrepreneurs, designers, and textile engineers passionate about making clothing care modern again. Our product range includes steamers, fabric shavers, laundry detergents, and accessories that help extend the life of your wardrobe.

We like to think that you never really own a garment. We prefer the notion that you are only caring for it until the next owner. At Steamery, we want to educate and inspire people to care for their clothes in a conscious way and view their garments as lifelong companions and worthwhile investments that can last for generations to come rather than temporary items to wear once and then throw away.


Contact info

3.5

Average

TrustScore 3.5 out of 5

362 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 62% of negative reviews

Typically replies within 2 weeks

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3.5

All reviews

(362)

95 reviews in the last 12 months

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Rated 1 out of 5 stars

Did not receive next day delivery

Did not receive next day delivery , as promised, has to leave on holiday without iron .

3 June 2025
Steamery UK logo

Reply from Steamery UK

Hi.

Thank you for getting in touch. I can only apologise for this delivery issue. Whilst we typically always deliver next day as part of the free next day service, there can sometimes be delays that are out of our hands.

I am glad to see that you did manage to accept this delivery first thing the next day. Any other assistance, please let us know.

Si - Customer Experience Team

Rated 1 out of 5 stars

Order paid but not delivered

Order paid but not delivered. Got in touch with their customer service but they're just waiting for DPD to explain 🤷

30 May 2025
Steamery UK logo

Reply from Steamery UK

Hi,

Thank you for getting in touch. I can see that there was an issue with DPD and once notified we have sent you out a replacement that is due to be delivered today.

Thank you for your patience whilst we resolve this

Si- Customer Experience Team

Rated 5 out of 5 stars

Great product and service

I'm so happy with my new steamer - great design and easy to use. Customer service also couldn't be nicer, responsive and helpful :)

31 May 2025
Steamery UK logo

Reply from Steamery UK

Hi

We’re delighted to hear that you’re pleased with our product and customer service. I will pass on your good feedback to the team!

Si- Customer Experience Team

Rated 5 out of 5 stars

Fantastic products exactly as described…

Fantastic products exactly as described and excellent quality,very happy with everything I’ve purchased! Brilliant service and great delivery

11 May 2025
Steamery UK logo

Reply from Steamery UK

Hi

Thank you for taking the time to leave a review, we really appreciate it!

Si- Customer Experience Team

Rated 5 out of 5 stars

Unexpectedly superb customer support

My trusty Cirrus 2 suffered a mishap which left a broken and subsequently lost stopper for the water tank. This obviously caused leakage when in use. As my steamer was out of warranty I had little hope of a manufacturer solution. I emailed customer service for help with sourcing a new stopper; imagine my surprise when two days later a whole new replacement water tank was delivered completely free of charge. That’s 10 out of 10 for customer service in my books. Thank you to the superb support team at Steamery.

15 May 2025
Unprompted review
Steamery UK logo

Reply from Steamery UK

HI

Thank you for taking the time to leave a review. I'm glad to hear you had received good customer service from us and this issue had been quickly resolved.

Si- Customer Experience Team

Rated 5 out of 5 stars

Design led, practical objects make me happy!

I have both the steamer and the pile remover and they look just great (and work well). Steamer takes a while to get the hang of but it's worth persevering - just to ditch the clumsy old ironing board! Looking forward to a rainy afternoon de-fuzzing all my winter jumpers and making them look like new again. The steam water is rather expensive and I will get mine elsewhere in future but all in all great Company and great products.

4 May 2025
Steamery UK logo

Reply from Steamery UK

HI

Thank you for this detailed review. We really appreciate the time you have taken to get in touch and let us know how it is going.

Si- Customer Experience Team

Rated 5 out of 5 stars

Love this iron/steamer

Love this iron/steamer. Took me a few goes to get the best results but that was nothing to do with the iron/steamer, it was finding the best place to position the item, I find it works best with a hard surface behind the item of clothing I do mine against the bedroom door. I can now get quite a few items done without having to top up the water [I'm using battery water by the way]. I think this is a fantastic item to have in your wardrobe and it will be coming with me when I travel.

15 April 2025
Rated 1 out of 5 stars

Unsafe product!! Burnt my hand.

About two years ago I purchased a Steamery Cirrus No. 2 Travel Steamer. After 2 years of light use, the handle started to overheat and could not be touched without being burnt. There was hot steam leaking through the small on/off button so that it became impossible to press down that button in order to use the product. I did not expect a travel steamer from a modern brand to last for only two years or to become unsafe to use! The Steamery UK team did not show any interest in taking responsibility for their malfunctioning products and were unwilling to repair or replace it due to the 2 years warranty just being hit. I will certainly stay away from further Steamery products as I am not interested in replacing a so called “sustainable” product every two years. Their customer service was appalling and it is a mystery to me how the company would produce unreliable and unsafe products and simultaneously talk about their sustainability value.

Pretty products that become dangerous to use with no one to take responsibility for it is not what we need in our world. We expect you to do better, Steamery.

1 April 2025
Unprompted review
Rated 1 out of 5 stars

WE SHOULD LISTEN WHAT PEOPLE SAY

When I purchased Steamery ( expesive product at Conran shop) my coleagus did not recomebd it!! I did not listened them and purchased it, but now I am the looser as now I should agree-IT'S DO NOT LAST AS QUALITY IS VERY< VERY POOR!!!!! DO NOT BUY THIS PRODUCT< YOU WLL REGRET...

23 April 2025
Unprompted review
Rated 5 out of 5 stars

Excellent item.

Beautifully designed & easy to hold. Strongs motor with rechargeable battery which lasts over 2 hours per charge. Amazingly effective, better than anything I have used before. Expensive but transformers the appearance of garments.

3 April 2025

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