Steamery UK Reviews 

362
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Considering 98 reviews, most reviewers were somewhat happy with their experience overall. Local consumers frequently praise the sleek product design, beautiful color options, straightforward ordering processes, and exceptionally quick delivery times across all orders. Many enthusiastic buyers find the tools very effective at refreshing woollen garments, smoothing out tough creases effortlessly, and making everyday clothes look completely new again. Some reviewers were not happy with the customer support team, noting completely missing responses and extremely long waiting times for urgent inquiries. Other individuals also explicitly mentioned receiving faulty hardware that either leaked water during operation, arrived completely broken, or stopped working shortly after initial usage.

What people talk about most

Product

Reviewers mention ambiguous feedback about product quality and performance. Many consumers praise the stylish... See more

Quality

Customers consistently note ambiguous experiences with quality regarding the items. While many reviewers... See more

Delivery service

Customers had ambiguous experiences with delivery service. Many reviewers praise the prompt, fast, and... See more

Response time

Clients share negative opinions on response time, consistently highlighting frustration with extremely slow... See more

Customer service

People report negative experiences with customer service due to widespread communication delays and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Would definitely recommend this product, works really well, the water does run out quick but it’s very easily refillable and doesn’t bother me much, the only thing I would say is the wire is too small... See more

Rated 4 out of 5 stars

Faulty steamer and not heard back from customer services as yet - hope to v soon for an exchange. Beautiful designed products though! To update - Via instagram I was able to get in contact with cu... See more

Company replied

Rated 4 out of 5 stars

Had a small issue with charging the unit but after talking to customer services, this seems to be resolved. Love using this, just so satisfying and makes jumpers look new again!

Rated 4 out of 5 stars

I have bought two products from this company. I was attracted to them by the product design. Their items are beautiful. However I have owned one of their steamers for just under 2 years now. I have... See more

Company replied


Company details

  1. #7 of 7 best companies in Electronics wholesaler

About Steamery UK

Written by the company

Steamers
Fabric Shavers
Laundry
Clothing Brushes
Accessories

Breathing fresh air into textile care

Steamery is a Scandinavian clothing care brand that wants to modernize the way we treat our clothes. We make innovative clothing care products that combine minimalist design with powerful performance and functionality. Our mission is to inspire people to take better care of their clothes so their wardrobes can last longer. On a grand scale, we aim to slow down unsustainable processes and inspire a slow fashion lifestyle.

The company was founded in 2014 and today we have resellers across the globe. We are a team of entrepreneurs, designers, and textile engineers passionate about making clothing care modern again. Our product range includes steamers, fabric shavers, laundry detergents, and accessories that help extend the life of your wardrobe.

We like to think that you never really own a garment. We prefer the notion that you are only caring for it until the next owner. At Steamery, we want to educate and inspire people to care for their clothes in a conscious way and view their garments as lifelong companions and worthwhile investments that can last for generations to come rather than temporary items to wear once and then throw away.


Contact info

3.5

Average

TrustScore 3.5 out of 5

362 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 62% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.5

All reviews

(362)

95 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lovely steamer

Lovely steamer, easy to use and really worth the money. I’ve had so many steamers over the years that have been binned as they were difficult to use or just didn’t do the job. For this reason happy the pay £80 and especially with the discount. I would definitely recommend this steamer, even at the full price it’s worth it

5 April 2025
Rated 5 out of 5 stars

Great quality product

Great quality product. Perfect function. Very clear straightforward guide to correct use and product care. I am very pleased with my purchase.

28 March 2025
Steamery UK logo

Reply from Steamery UK

Hi

Thank you for taking the time to leave this 5 star review.

Si - Customer Experience Team

Rated 5 out of 5 stars

5 Star Customer Service

Purchased one of Steamery's products from an independent retailer. Unfortunately I had an issue with it, so contacted Steamery directly. Their customer service was fantastic. Highly recommend the company and their products!

26 March 2025
Unprompted review
Steamery UK logo

Reply from Steamery UK

Hi Rebecca,

Thank you for your kind words. I will make sure to to pass this on to our team!

Si - Customer Experience Team

Rated 5 out of 5 stars

Definitely reccomend

Great product and very fast delivery

17 March 2025
Steamery UK logo

Reply from Steamery UK

HI

Thank you for taking the time to leave us this review.

Si - Customer Experience Team

Rated 2 out of 5 stars

Poor battery life when fully charged: Pilo2 fabric shaver

I bought a Pilo 2 fabric shaver, hoping the high price would deliver quality. While the device works well, when fully charged it only lasts for 10 mins or less before running out. The description of the product says it will run for 2 hours. I have only been dealing with light bobbling/fluff on my jumpers but this makes it not fit for purpose and very unsatisfactory for the price.

12 January 2025
Steamery UK logo

Reply from Steamery UK

Hi Diana,

Thank you for getting in touch. I am sorry to hear that your Pilo isn't working as expected. We will happily look to assist you with a replacement.

Please get in touch at your earliest convenience via contact@steamery.co.uk

Si - Customer Experience Team

Rated 5 out of 5 stars

Happy Customer

Fast, efficient ordering and delivery time. The product works really well, very happy with my purchase.

10 March 2025
Steamery UK logo

Reply from Steamery UK

Hi.

We’re so grateful that you took the time to leave us a 5-star review. Thank you!

Si- Customer Experience Team

Rated 5 out of 5 stars

Brilliant knitwear bobble remover 😊

So chuffed with my wee jumper bobble remover…. Ordered on Monday, arrived Tuesday and all my jumpers looking fluff free and almost like new… I went for the bigger option at £55 and glad I did, who knew how much bobble fluff my jumpers had? Great wee gizmo and delighted with my purchase.

10 March 2025
Steamery UK logo

Reply from Steamery UK

Hi.

Thank you for taking the time to leave this detailed feedback. We really appreciate you doing so!

Si- Customer Experience Team

Rated 5 out of 5 stars

My steamer has broken and the company…

My steamer has broken and the company have responded swiftly and are arranging a replacement . Very happy with the customer service!

11 March 2025
Unprompted review
Steamery UK logo

Reply from Steamery UK

Hi Kate

I am glad to hear that our team was able to help. Please always feel free to call us for any information or queries.

Si- Customer Experience Team

Rated 4 out of 5 stars

Hello I think the product is good and…

Hello I think the product is good and bigger than expected but also quite heavy if you are doing numerous garments.

6 March 2025
Steamery UK logo

Reply from Steamery UK

Hi,

Thank you for taking the time to leave a review, we really appreciate it!

Si- Customer Experience Team

Rated 5 out of 5 stars

I have not used the product yet

I have not used the product yet, but was very happy with the processing and delivery time.

28 February 2025
Steamery UK logo

Reply from Steamery UK

Hi

Thank you for your positive review!

Si- Customer Experience Team

Rated 5 out of 5 stars

Great items

Great items, user experience and design. Fast shipping.

25 February 2025
Steamery UK logo

Reply from Steamery UK

Hi

Thank you for the 5 stars! We really appreciate it.

Si- Customer Experience Team

Rated 5 out of 5 stars

The item well delivered

The item well delivered.
Until now I did not have a chance to use this product until now due to I am still traveling.
But I know the product as I use it before and it is excellent product.

22 February 2025
Steamery UK logo

Reply from Steamery UK

Hi

Thank you for taking the time to leave a review, we really appreciate it!

Si- Customer Experience Team

Rated 1 out of 5 stars

I am returning this item..steamery said…

I am returning this item..steamery said they will pick up the item due to its size. It's been arranged by them to come pick it up every day and every day they say it will be btwn 9-14.00 ..this is now day 9 of them arranging to come, and everyday passes but no pickup happens..i spoke to their manager on fri, I was promised a pickup yest and here we go again no pickup. What a disaster of a company, so happy to be returning this rubbish to their rubbish,poorly run company

2 March 2025
Unprompted review
Steamery UK logo

Reply from Steamery UK

Hi Bronagh.

I can only apologise for the issues that were experience with our courier regarding the collection. I have reviewed the discussions between the team and yourself and can see we have assisted as best we can through out the process and did manage a successful collection and your refund has now been sent.

Unfortunately we rely on our couriers to deliver and collect items, and sometimes issues can arise that are out of our hands, but please be assured that this is not a representation on how our business operates or the standards we strive to achieve.

Si - Customer Experience Team

Rated 1 out of 5 stars

No regard for environmental impact

Broke just outside two year guarantee window. Was not expecting to replace but would not offer any advice to repair or troubleshoot. No regard for environmental impact of items that break down despite premium price tag. Would not repurchase.

26 February 2025
Unprompted review
Steamery UK logo

Reply from Steamery UK

Hi Emma,

Thank you for leaving us this feedback. We will ensure that this is passed onto the relevant team to review.

Si - Customer Experience Team

Rated 5 out of 5 stars

Excellent steamer

I’ve only used the Professional Steamer once so far so can’t really give a proper review, but I did steam my coat to freshen it up and it did fluff up the material and ironed out all the creases in the satin lining. So far I am very impressed.

15 February 2025
Steamery UK logo

Reply from Steamery UK

HI Maria,

Thank you for taking the time to leave us this kind review. It is greatly appreciated.

Si - Customer Experience Team

Rated 1 out of 5 stars

Beautiful looking product

Beautiful looking product, sadly mine hasn’t worked since first use. Tried all the various recommendations for cleaning, maintenance and charging. Still no joy, unfortunately I’ve received a faulty product.

19 December 2024
Steamery UK logo

Reply from Steamery UK

Hi

Thank you for getting in touch. I am sorry to hear of this issue. If you havent done so, please get in touch and we will get this issue resolved for you ASAP.

Si- Customer Experience Team

Rated 5 out of 5 stars

Excellent fabric shaver

I borrowed the fabric shaver from a friend as I was very unimpressed with the one I had. I was amazed at how good this one was & de piled all my jumpers quickly & efficiently. Consequently I bought one for myself!

10 February 2025
Steamery UK logo

Reply from Steamery UK

Hi,

Thank you for taking the time to leave a review, we really appreciate it!

Si- Customer Experience Team

Rated 5 out of 5 stars

Excellent

Excellent product, excellent service.

10 February 2025
Steamery UK logo

Reply from Steamery UK

Hi,

Thank you for taking the time out to leave these kind words, it is greatly appreciated.

Si- Customer Experience Team

Rated 5 out of 5 stars

best defuzzer I've ever used

made my old cardi look much more presentable and easy to remove bobbles and fuzz

2 February 2025
Steamery UK logo

Reply from Steamery UK

Hi,

Thank you for taking the time to leave us this feedback!

Si- Customer Experience Team

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