Stephanie Macnab Estate Agents Reviews 255

TrustScore 5 out of 5

5.0

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Rated 5 out of 5 stars

The process of buying and selling a property, made easy by dedicated staff ,who put you at ease through the entire experience, Excellent experience, from start to finish . With all the informatio... See more

Rated 5 out of 5 stars

We’ve worked with Stephanie McNabb twice in the past five years and couldn’t recommend her highly enough. Both sales went smoothly, and she supported us throughout with professionalism, clear communic... See more

Company replied

Rated 5 out of 5 stars

We couldn't have asked for a better experience with Steph and her incredible team. We used them to buy and sell. From the initial valuation, we were impressed by her professional approach and deep kn... See more

Company replied

Rated 5 out of 5 stars

Great experience for a first time buyer. Jessica in particular made me feel very comfortable and talked me through everything no matter how many times I asked questions. I felt very comfortable speaki... See more

Company details

  1. Estate Agent
  2. Chartered Surveyor

Written by the company

We started planning our business on the premise that we will be dealing with a wide range of clients, each with different aspirations, experience and needs. We needed to create a flexible agency capable of meeting those requirements, an agency that offered a professional yet friendly service, one that offered value for money in a transparent way, to help our clients to sell or let their properties. Having worked within local and regional estate agencies for many years, we have seen how estate agency can be done well and sadly, how it can be done poorly. Starting with a blank sheet of paper, we were able to take all that was good about traditional estate agency, leaving behind the bad stuff, and combine it with all that the latest technology has to offer, the speed, connectivity and efficiency. We have become the No.1 Estate Agent in our local area, regularly topping the charts across all of Rightmove's metrics. There is no doubt that some aspects estate agency are changing. You may have heard a lot of terms such as bespoke, boutique, hybrid or online agents. The fundamentals remain. An estate agent needs to match sellers with buyers, landlords with tenants, marketing the property in the most effective way possible. The way that happens is where the shake up has occurred. The rise of the online agents, according to some, rang the death knell for the traditional High Street agent. In truth that has not happened, and that is why, we took the decision to buck the trend and open up on the High Street. To offer our clients a private, professional and calm space to discuss matters affecting their largest asset or certainly one of their largest financial commitments. And while our plans move forward, we will be busy laying the foundations of our agency, with our online offering. We have created a clear fee structure, uncommon in this industry, so our clients know exactly what they are paying for and to cater for the differing needs of all of the clients out there. From our Essentials plus, which provides full support and services, all the way through to our Tailored package, which offers a bespoke option, catering for those properties or clients that demand more. One thing we haven’t forgotten, the most important part of any agency, it’s the personal attention and the people.


Contact info

5.0

Excellent

TrustScore 5 out of 5

255 reviews

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Rated 5 out of 5 stars

Fantastic service!!

Fantastic service from the team which made our sale progress and complete with ease. Professional and personal service - a pleasure to work with Stephanie MacNab and the team.

Would highly recommend!

6 June 2021
Unprompted review
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Reply from Stephanie Macnab Estate Agents

Thank you Laura for taking the time to review our service, we are very proud of our team and it is lovely to hear that they are appreciated

Rated 5 out of 5 stars

Professional and responsive

Our entire experience has been very positive; from initial consultation, through the distinctive photography and most of all the regular contact and helpful approach through the sale. Any queries were handled very quickly, especially those that could cause delays. It was always possible to contact the agent, unlike others we have experience of. We would strongly recommend this team.

4 June 2021
Unprompted review
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Reply from Stephanie Macnab Estate Agents

Dear Chris
Thank you for taking the time to leave such a lovely review.

Rated 5 out of 5 stars

Fantastic service

Fantastic service, wonderful staff who kept us updated all the way through the process, up and beyond.
A brilliant estate agent, would highly recommend.
Carol

2 June 2021
Unprompted review
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Reply from Stephanie Macnab Estate Agents

Thank you Carol and we wish you all the best as you start the next part of your life nearer to your lovely family.

Rated 5 out of 5 stars

Very impressed, would recommend

We were very impressed with Sam and the team at Stephanie Macnab estate agents, nothing was a bother and they were always very friendly and helpful to speak with. Would thoroughly recommend.

8 May 2021
Unprompted review
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Reply from Stephanie Macnab Estate Agents

Thank you Sarah, we hope you are settled and all enjoying your lovely new home.

Rated 5 out of 5 stars

Fantastic agents

Fantastic agents, lovely staff and excellent communication. Would highly recommend

6 May 2021
Unprompted review
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Reply from Stephanie Macnab Estate Agents

Thank you Kate for your lovely review, it is very much appreciated.

Rated 5 out of 5 stars

Fantastic professional service all the…

Fantastic professional service all the way through. A great team who have the personal touch! Always Available to contact night or day ! Thank you for all the support over the last few months.

6 May 2021
Unprompted review
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Reply from Stephanie Macnab Estate Agents

Dear Becky
Thank you for your Trust Pilot review, you were always an absolute pleasure to deal with.

Rated 5 out of 5 stars

Very helpful

Very helpful, friendly estate agent, I'd use them if I was selling, very professional

19 April 2021
Unprompted review
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Reply from Stephanie Macnab Estate Agents

Dear Mr Parkes
Thank you for your kind words, we hope this finds you settling into your lovely new home.

Rated 5 out of 5 stars

I have only good thing’s to say about…

I have only good thing’s to say about Stephanie Macnab’s, they were very professional from start to finish, they kept me informed at all times I would highly recommend them

13 April 2021
Unprompted review
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Reply from Stephanie Macnab Estate Agents

Thank you Bill, you were always an absolute pleasure to deal with.

Rated 5 out of 5 stars

Can't recommend highly enough

I cannot recommend Steph Macnab and the team enough. From the very first call everything has been incredibly straightforward, and as a first time seller all my questions have been answered with ease. Speaking with the team, Carol, Lucy, Sam and Steph herself has been a delight throughout, and they are always at the end of the phone to help. I would highly recommend Steph Macnab, especially if you're looking for a sale where you can be confident everything will run smoothly, with a friendly and professional team ready to help.

9 April 2021
Unprompted review
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Reply from Stephanie Macnab Estate Agents

Dear Lily
Thank you for taking the time to leave such a lovely review, it has been a pleasure to work with you to help secure your new home.

Rated 5 out of 5 stars

Thoroughly professional and reassuring service!

The process has been made very straightforward and i've been guided ably by Carol Gamble each step of the way. She and her team at Stephanie McNab are looking after the purchase of my new home, and I they keep me informed throughout. I feel in safe hands - thank you!

8 April 2021
Unprompted review
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Reply from Stephanie Macnab Estate Agents

Dear Mr Hastie, thank you for your kind words, I will pass on your comments to Carol and the rest of the team.

Rated 5 out of 5 stars

Professional, friendly and helpful - brilliant

Buying a house is clearly an anxious time but the thoroughly professional, friendly and helpful approach taken by Stephanie and Carol at Stephanie McNab made a real difference to us. They have been brilliant to work with - a pleasure. I would recommend them to anyone - without hesitation.

1 April 2021
Unprompted review
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Reply from Stephanie Macnab Estate Agents

Hi Ben, thank you for the kind review it's greatly appreciated, regards Steph Macnab

Rated 5 out of 5 stars

Incredible Service

I do not generally leave online reviews, however in this instance, it really could not be more merited.

In a rather complex situation involving 3 simultaneous transactions, the level of support that Stephanie Macnab and her wonderful team offered was quite remarkable.

Indeed, the whole team, especially Steph herself, Sam, Lucy, and Carol were an absolute credit to both their team and the industry.

With over 20 years of personal industry experience, I can count on one hand the number of estate agents that I feel provide genuine support, and critically add value to a transaction. Stephanie Macnab are most certainly one of those.

The quality of the service that they provided, was matched only by their professionalism, and their relentless passion to obtain successful completion for all parties.

We just wanted to express our thanks accordingly.

I vigorously recommend Stephanie Macnab estate agents to others.

Matthew

24 March 2021
Unprompted review
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Reply from Stephanie Macnab Estate Agents

Matthew & Kate, thank you for the wonderful review it is appreciated. I am genuinely delighted we reached our goal on Friday and THANK YOU for being tremendous clients. Best Wishes Steph

Rated 5 out of 5 stars

Stephanie Macnab Estate Agents

Stephanie and the whole team there couldn't have done more for us. The put us at ease the whole time and we never felt under pressure (they even helped with our onward purchase that wasn't with them). All the team are friendly and are on hand if you need any advice, which we did! They recommended movers (Rileys of Southport, by the way, are amazing), solicitors and trades when we needed them. They went above and beyond and I can recommend them enough. (I'd give 10 stars if it would let me).

23 March 2021
Unprompted review
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Reply from Stephanie Macnab Estate Agents

Thank you Mark, your review is appreciated. I hope your Mum & Dad are settling into their new home, best wishes Steph

Rated 5 out of 5 stars

We have enjoyed a thoroughly…

We have enjoyed a thoroughly professional service from friendly staff. Very easy to keep in touch with during the purchase of new home. We would recommend Stephanie Macnab Estate Agents.

21 March 2021
Unprompted review
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Reply from Stephanie Macnab Estate Agents

Thank you Mr Dickinson, your feedback is appreciated.

Rated 5 out of 5 stars

Professional service

Throughout the whole process we have had great communication from the team, especially Sam. We have felt confident that we were dealing with professionals and received great support and advice at each step. If we were going to sell I would have no hesitation on putting my house in the market with McNabs.

19 March 2021
Unprompted review
Stephanie Macnab Estate Agents logo

Reply from Stephanie Macnab Estate Agents

Thank you Claire your feedback is appreciated - great outcome all round, congratulations.

Rated 5 out of 5 stars

Very professional

The whole process was managed very professionally from start to finish. The communication was excellent and i felt I could contact then at any time (and i did) and expect to get an answer.

19 March 2021
Unprompted review
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Reply from Stephanie Macnab Estate Agents

Thank you Alan, it was a pleasure working alongside you both, all the very best Steph x

Rated 5 out of 5 stars

Great communication throughout the…

Great communication throughout the purchase of my house.
Always friendly staff even when things became stressful through no fault of there own
I would highly recommend using them in the future
Excellent service

19 March 2021
Unprompted review
Stephanie Macnab Estate Agents logo

Reply from Stephanie Macnab Estate Agents

Catherine, I am genuinely delighted we got there. It was tough going at times but our joints efforts were rewarded with a positive outcome. All the best Steph

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