Stephanie Macnab Estate Agents Reviews 255

TrustScore 5 out of 5

5.0

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Rated 5 out of 5 stars

The process of buying and selling a property, made easy by dedicated staff ,who put you at ease through the entire experience, Excellent experience, from start to finish . With all the informatio... See more

Rated 5 out of 5 stars

We’ve worked with Stephanie McNabb twice in the past five years and couldn’t recommend her highly enough. Both sales went smoothly, and she supported us throughout with professionalism, clear communic... See more

Company replied

Rated 5 out of 5 stars

We couldn't have asked for a better experience with Steph and her incredible team. We used them to buy and sell. From the initial valuation, we were impressed by her professional approach and deep kn... See more

Company replied

Rated 5 out of 5 stars

Great experience for a first time buyer. Jessica in particular made me feel very comfortable and talked me through everything no matter how many times I asked questions. I felt very comfortable speaki... See more

Company details

  1. Estate Agent
  2. Chartered Surveyor

Written by the company

We started planning our business on the premise that we will be dealing with a wide range of clients, each with different aspirations, experience and needs. We needed to create a flexible agency capable of meeting those requirements, an agency that offered a professional yet friendly service, one that offered value for money in a transparent way, to help our clients to sell or let their properties. Having worked within local and regional estate agencies for many years, we have seen how estate agency can be done well and sadly, how it can be done poorly. Starting with a blank sheet of paper, we were able to take all that was good about traditional estate agency, leaving behind the bad stuff, and combine it with all that the latest technology has to offer, the speed, connectivity and efficiency. We have become the No.1 Estate Agent in our local area, regularly topping the charts across all of Rightmove's metrics. There is no doubt that some aspects estate agency are changing. You may have heard a lot of terms such as bespoke, boutique, hybrid or online agents. The fundamentals remain. An estate agent needs to match sellers with buyers, landlords with tenants, marketing the property in the most effective way possible. The way that happens is where the shake up has occurred. The rise of the online agents, according to some, rang the death knell for the traditional High Street agent. In truth that has not happened, and that is why, we took the decision to buck the trend and open up on the High Street. To offer our clients a private, professional and calm space to discuss matters affecting their largest asset or certainly one of their largest financial commitments. And while our plans move forward, we will be busy laying the foundations of our agency, with our online offering. We have created a clear fee structure, uncommon in this industry, so our clients know exactly what they are paying for and to cater for the differing needs of all of the clients out there. From our Essentials plus, which provides full support and services, all the way through to our Tailored package, which offers a bespoke option, catering for those properties or clients that demand more. One thing we haven’t forgotten, the most important part of any agency, it’s the personal attention and the people.


Contact info

5.0

Excellent

TrustScore 5 out of 5

255 reviews

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Rated 5 out of 5 stars

New home purchase

We recently bought our new home through Stephanie MacNab Estate Agents, Formby. We found their service to be first class, very efficient, very friendly. Debbie gave us great confidence with her manner and prompt response to our queries. We recommend them highly.

26 November 2021
Unprompted review
Rated 5 out of 5 stars

An overall great experience

I recently bought a house with the help of Stephanie Macnab Estate Agents. The experience was really smooth and the team were personal, efficient and overall very helpful.

14 November 2021
Unprompted review
Rated 5 out of 5 stars

Outstanding Estate Agents

We instructed Stephanie Macnab Estate Agents with the sale of our mums house. We have been so pleased with the service we received from start to finish. All the staff members we have spoken with have been helpful and compassionate. The photos taken were great and the team were really good with facilitating numerous viewings. The communication had been outstanding and it always feels that nothing is too much trouble. I would highly recommend these Estate agents to anyone, and will not hesitate to use them again.

11 November 2021
Unprompted review
Rated 5 out of 5 stars

First time seller

I've never had to deal with a house sale or purchase before, so it was a little bit daunting, but Steph's team made the whole process of selling the house very straightforward.

Friendly, helpful and full of useful advice, they kept me informed of happenings right through the whole process.

I really can't fault the service, I couldn't have asked for anything better.

31 October 2021
Unprompted review
Rated 5 out of 5 stars

Professional

Professional, thorough and helpful from valuation to sale agreed (within 7 days). Sam and Lucy are ambassadors for the business. Would highly recommend Steph, Simon and their team.

29 October 2021
Unprompted review
Rated 4 out of 5 stars

My initial experience was a little…

My initial experience was a little disappointing as I was unable to view the property I wanted to purchase due to over demand, on speaking to the sales team further, they were very understanding and managed to arrange a viewing very quickly, my continued experience was excellent, very prompt and polite service, highly recommended.

20 October 2021
Unprompted review
Rated 5 out of 5 stars

Honest, quick and personable

From day one when I met Steph, she had a genuine interest in who I was and what my needs were as the seller. That personal approach remained right throughout the entire selling process. And it filtered down into every single member of staff who was involved in the sale of my house and who I spoke with in the office. The viewings flew from the moment the house was advertised, and that is down to the honest, clever and professional photography in the first instance, and the efforts made by Steph and her team to ensure as many people had a chance to view as possible in the second. The house sold instantly.
I would recommend Stephanie Macnab over and over to anyone wanting to sell their house, whether for a quick sale or not. They're always ready to take your questions and help you, no query too small. And they will always keep what you need at the forefront of their business. Thank you so much!!

3 October 2021
Unprompted review
Rated 5 out of 5 stars

Purchase review

From start to finish, the ladies at Stephanie McNabb were excellent at guiding us through our purchase. They were equally as friendly as professional and kept us well informed at every stage. We were very grateful to have them on hand for support, right through to completion and beyond :) thank you.

2 October 2021
Unprompted review
Stephanie Macnab Estate Agents logo

Reply from Stephanie Macnab Estate Agents

Dear Katy, Thank you for your review, we were thrilled to be able to help guide you through the purchase, you were a pleasure to work with.

Rated 4 out of 5 stars

Great experience as a buyer

Thank you Steph, Simon and Sam for the professional yet very personal service we received throughout our recent purchase. The team all clearly work very hard, and not just 9-5, to ensure communication is maintained and any queries are dealt with promptly.
We wish you all the very best in your new Formby venture

15 September 2021
Unprompted review
Rated 5 out of 5 stars

About 5 minutes after meeting Stephanie…

About 5 minutes after meeting Stephanie we were hooked, her enthusiasm and professionalism was immediately apparent. This clearly brushes off on the staff who I could not fault at any point. They were efficient, professional and very respectful and have made what can be a difficult exercise a relatively smooth process.

Well done to all and a particular thanks to Debbie who worked diligently to support us.

Instruct Stephanie McNabb Estate Agents and you will not be disappointed

11 September 2021
Unprompted review
Stephanie Macnab Estate Agents logo

Reply from Stephanie Macnab Estate Agents

Good Morning Annie, thank you for your kind words.

Rated 5 out of 5 stars

Professional, expert estate agent

Stephanie Macnab was excellent!
We bought and sold with Steph and team and they were incredibly professional. We were so impressed with Steph from the first time we met her. She is very knowledgeable and communicates very effectively. Steph was always accessible and this made such a difference to us as it kept us informed but was also really reassuring.
You will not regret selecting Steph and her team. They were excellent.

2 August 2021
Unprompted review
Stephanie Macnab Estate Agents logo

Reply from Stephanie Macnab Estate Agents

Dear Kate, thank you for taking the time to leave us this review, we look forward to seeing you in the village, please call in when you are passing to let us know how you are settling into your new home!

Rated 5 out of 5 stars

Steph and her team were proactive right…

Steph and her team were proactive right from our first meeting. They generated masses of interest in a short period and then went on to exceed my expectations in terms of the sale price. I can highly recommend them.

28 July 2021
Unprompted review
Stephanie Macnab Estate Agents logo

Reply from Stephanie Macnab Estate Agents

Thank you for your review Paul, we very much enjoyed working with you and hope to be able to do so again in the future.

Rated 5 out of 5 stars

Thank you to Steph and the team

Thank you to Steph and the team, particularly Sam, Carol and Lucy who were always friendly and very helpful.
Wishing you every success with your new Formby venture

13 July 2021
Unprompted review
Stephanie Macnab Estate Agents logo

Reply from Stephanie Macnab Estate Agents

Thank you for taking the time to provide us with such a kind review. Please pop in to see us in Formby - not long to go now!

Rated 5 out of 5 stars

A smooth moving process

The moving process was made very smooth by the professionalism of Steph and her team. The photographs of our home were excellent and streets ahead of the majority of photographs generally seen on Rightmove. Steph knows the market inside out, is readily accessible and is dedicated to her work

3 July 2021
Unprompted review
Stephanie Macnab Estate Agents logo

Reply from Stephanie Macnab Estate Agents

Hello Eileen, thank you for your kind words, we are so pleased you had such a positive experience. Hopefully this will find you both settled into your lovely new home.

Rated 5 out of 5 stars

We have had a very positive experience…

We have had a very positive experience with Stephanie Macnab’s team. They accompanied many viewing and put a lot of effort in to sell our unconventional property. The team chased up all enquiries and kept us informed at all times. They are friendly, helpful and professional. The ‘chain’ situation got a little fraught and Sam in particular kept everyone calm (she should make relaxation tapes in her spare time!) when we next sell a property we will go to them.

21 June 2021
Unprompted review
Stephanie Macnab Estate Agents logo

Reply from Stephanie Macnab Estate Agents

Thank you Lynn for your review, which did make us smile. Hopefully this finds you settled into your lovely new home.

Rated 5 out of 5 stars

Excellent service so far!

Amazing service from the whole team at Stephanie Macnab. From Steph and the photographer (the photos were amazing and very true to life) to the team in the office(Sam, Carol and Hannah). Nothing was too much trouble. Viewings arranged efficiently. Regular comms as promised and most importantly a great final offer, which was accepted. Thank you team Macnab.

14 June 2021
Unprompted review
Stephanie Macnab Estate Agents logo

Reply from Stephanie Macnab Estate Agents

Thank you Caroline, you have been an absolute pleasure to deal with

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