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Stephen Einhorn Reviews 

130
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 89 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and unique, beautiful designs of the jewelry, often describing pieces as perfect and treasured. Reviewers frequently highlight the staff's professionalism, helpfulness, and knowledgeable assistance, making the service experience outstanding and attentive. Many appreciate the efficient service, including complimentary cleaning and repairs, and the overall smooth and pleasant purchasing journey, often noting excellent aftercare. No significant recurring negative feedback was identified across the reviews, with customers consistently reporting high satisfaction and often returning for multiple purchases over many years.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the high quality, unique designs, and... See more

Staff

Consumers find staff to be positive, consistently describing them as helpful, friendly, and knowledgeable.... See more

Service

Reviewers consistently express high satisfaction with the service, describing it as excellent, attentive, and... See more

Quality

Users describe positive interactions with quality, consistently praising the exceptional craftsmanship and... See more

Customer service

Clients share positive opinions on customer service, consistently describing it as excellent, outstanding,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We couldn’t be happier with our engagement and wedding rings – they are absolutely perfect and even more beautiful than we imagined. From start to finish, the whole experience was fantastic: rela... See more

Company replied

Rated 5 out of 5 stars

Stephen Einhorn has been there for everything we have needed in important times . An engagement ring, our wedding rings, a 50th birthday ring through to a beautiful dog pendant. We would never go... See more

Company replied

Rated 5 out of 5 stars

Further to my earlier review, the skull ring arrived on time… a perfect fit and I am very happy. I brought along a previously purchased ring that needed a slight adjustment. This was done instantly an... See more

Company replied

Rated 5 out of 5 stars

I bought a silver bracelet for my son for his birthday two years ago. He loves it and wears it everyday. He was invited to send it back to be polished and examined to see if it needed any repairs, al... See more

Company replied



Company details

  1. #25 of 89 best companies in Jewellery Designer
  2. #43 of 112 best companies in Jeweller
  3. #98 of 289 best companies in Jewellery shop

Written by the company

Stephen Einhorn is a British family business, founded in 1995 by Stephen Einhorn and Jane Best, with an aim to create truly individual, luxurious jewellery designs handmade by skilled craftspeople in their London workshop. They strive to run a business that they love, where everyone is valued, and where they provide the best customer service possible. The business has gone from strength to strength and their bespoke jewellery client list now includes Disney, Warner Bros, Netflix, Paul Smith and A Bathing Ape amongst many others. Co-Founders Stephen Einhorn and Jane Best's business is a labour of love, they are passionate about craft and skill and continue to train the next generation of makers. They care about sustainability, the ethical and environmental provenance of every material they use; and the culture of work and care within their organisation.

Written by the company

We make beautiful things for interesting people.
Co-Founders Stephen Einhorn and Jane Best's business is a labour of love, they are passionate about craft and skill and continue to train the next generation of makers. They care about sustainability, the ethical and environmental provenance of every material they use; and the culture of work and care within their organisation.

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4.9

Excellent

TrustScore 5 out of 5

130 reviews

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4.9

All reviews

(130)

89 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

It was so worth the trip

It was so worth the trip to give our beautiful skull bracelets a little bit of TLC ! I decided whilst talking with the delightful Lorenzo that my rose gold skull needed some sparkly eyes. We decided on the amethyst ones and wow you did not disappoint again. We had another trip to Islington to pick them up and what can I say it was so worth it.
Lorenzo was so friendly kind and patient and nothing was too much for him, he made us feel so welcome and the whole experience as always was great. Stephen Einhorns work is amazing and made with such passion.
So glad we found him all those years ago.
Thankyou to all at Stephen Einhorn for making such beautiful jewellery

28 March 2026
Unprompted review
Stephen Einhorn logo

Reply from Stephen Einhorn

Dear Flo,
What can we say! This is such a fantastic review, thank you so much for writing such a lovely message. Lorenzo and the team loved meeting you as well, and we are so happy you came back to us again. We have been here since 1995, and customers like you are the reason this has been possible.
We look forward to seeing you again!
Best wishes,
The Stephen Einhorn Team

Rated 5 out of 5 stars

Great service and communication

Great service and communication

25 February 2026
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Reply from Stephen Einhorn

Dear Andy,
Thank you for leaving us a review! Customer satisfaction is one of our top priorities, so we are glad to know you are pleased with the service you received.
We hope your new SE jewellery will bring you joy, and look forward to helping you again in the future.
Best wishes,
The Stephen Einhorn Team

Rated 5 out of 5 stars

skull ring with jewels in eyes

great communication and a great product arrived early and well presented,would buy again.

25 February 2026
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Reply from Stephen Einhorn

Dear Mr Roberts,
Thank you for your lovely words, we are so thrilled that you like your new jewellery. We hope to help you again in the future!
Best wishes,
The Stephen Einhorn Team

Rated 5 out of 5 stars

Lorenzo was really helpful

Lorenzo was really helpful! First class service.

13 February 2026
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Reply from Stephen Einhorn

Dear Kevin,
Thanks for your review! First class service... it doesn't get better than that!
Everyone in the team is essential to be able to deliver this type of service, so thank you for acknowledging that.
We hope to help you again in the future.
In the meantime,
Best wishes,
The Stephen Einhorn Team

Rated 5 out of 5 stars

We couldn’t be happier with our…

We couldn’t be happier with our engagement and wedding rings – they are absolutely perfect and even more beautiful than we imagined. From start to finish, the whole experience was fantastic: relaxed, personal and genuinely special.

A huge thank you to Lorenzo, the sales manager, who made everything so easy and enjoyable. His knowledge, patience and honest guidance gave us complete confidence at every stage. We felt truly listened to, never rushed, and completely supported in our choices.

Big thank you for helping us choose rings we’ll treasure for a lifetime.

13 February 2026
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Reply from Stephen Einhorn

Dear Andrew,
What a fantastic review, thank you so much!
This is exactly why we do what we do. We want our customers to have beautiful pieces which bring them joy, made to the highest quality, so it means a lot that you have come to us for both your engagement and wedding rings.
We all work together as a team to provide you with the best possible experience while shopping with us, both in the showroom and in our on-site workshop where the magic really happens.
We hope to see you back soon, even if just to say hello!
Best wishes,
The Stephen Einhorn Team

Rated 5 out of 5 stars

Very friendly

Very friendly, helpful staff who took their time to help me and answer my questions.

30 January 2026
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Reply from Stephen Einhorn

Dear Anna,
Thank you for leaving your review, we are glad we could help you and that you had a pleasant experience at the showroom.
Best wishes,
The Stephen Einhorn Team

Rated 5 out of 5 stars

new silver chain

I needed a new silver chain for my 'bee' charm. Sent it back and service was brilliant. Thank you. It is perfect again.

27 January 2026
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Reply from Stephen Einhorn

Dear Glenn,
Thank you for writing this review! We are happy to know you were pleased with the service you received, and look forward to helping you again!
Best wishes,
The Stephen Einhorn Team

Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish. Staff kept in touch, checking my order and telling me when to expect it. I was even given a choice of dispatch day when my gorgeous ring was ready. Highly recommend this company. Fantastic quality all round.

15 January 2026
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Reply from Stephen Einhorn

Dear Vicki,
Thank you for writing such a great review! We are thrilled you had a good experience while shopping with us, and that you are happy with your lovely new ring.
Please do not forget we offer complimentary polishing on all our pieces, so that we can help you look after it.
Best wishes,
The Stephen Einhorn Team

Rated 5 out of 5 stars

Exceptional Craftsmanship and Unmatched Service

I have been a customer of Stephen Einhorn for many years and have always been more than happy with their jewellery. The designs are distinctive and timeless, and the quality is consistently exceptional.
What truly sets Stephen Einhorn apart, however, is the customer service. It is quite simply second to none — attentive, knowledgeable and genuinely caring.
We even chose Stephen Einhorn for our wedding rings, and I wouldn’t have considered buying them anywhere else. Every experience has been a pleasure, and I cannot recommend them highly enough.

12 January 2026
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Reply from Stephen Einhorn

Dear Patrick,
This is honestly a fantastic review, thank you so much for writing this! We are so happy to know you enjoy the jewellery you have bought from us, and that you trust us with such special pieces like your wedding rings.
We take pride in our customer service, as well as the quality of the jewellery we make, so thank you for saying this.
We look forward to seeing you at the showroom soon!
Best wishes,
The Stephen Einhorn Team

Rated 5 out of 5 stars

First class service from the moment you…

First class service from the moment you arrive until you leave with a wonderful piece of jewellery.

19 December 2025
Stephen Einhorn logo

Reply from Stephen Einhorn

Dear David,
Thanks so much for leaving this review, it really means a lot to us that people feel welcome when they are in our showroom and that you enjoyed your visit.
We look forward to seeing you back soon!
Best wishes,
The Stephen Einhorn Team

Rated 5 out of 5 stars

It has become a tradition

The most important thing, is that my other half loved it. Bought a Necklace & Ring, great quality, friendly & Attent crew.
3rd year in a row

20 December 2025
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Reply from Stephen Einhorn

Dear Francesca,
Thank you so much for writing this, we are really happy we could help and really appreciate your repeat orders with us!
Best wishes,
The Stephen Einhorn Team

Rated 5 out of 5 stars

Delivery was surprisingly fast

Delivery was surprisingly fast!

And the ring… BEAUTIFUL!!!

16 December 2025
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Reply from Stephen Einhorn

Dear Alfredo,
Thanks for leaving a review! We are happy we were able to deliver your ring to you so quickly.
We hope it will bring you joy!
Best wishes,
The Stephen Einhorn Team

Rated 5 out of 5 stars

The Team in the store were all so…

The Team in the store were all so helpful ,and the Christmas Decor in the store was so creative ! I really would love 15 of the paper birds !
The Product has always been “Amazing “over the last 10 years + that i have been buying it ! Stunning !

19 December 2025
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Reply from Stephen Einhorn

Dear Stephen,
This is a fantastic review, thank you!
We really appreciate the fact you keep coming back to us after all this time, and that you also enjoyed our beautiful origami cranes! We all love them too.
Thanks again, and hope to see you back soon!
Best wishes,
The Stephen Einhorn Team

Rated 5 out of 5 stars

Excellent customer service and…

Excellent customer service and excellent product. My wife is over the moon with the ring they made for her.
I was impressed with the speed in which they made the ring and sent it all before Christmas too

18 December 2025
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Reply from Stephen Einhorn

Dear Paul,
Thanks for writing such a great review, we do appreciate it!
We are really happy to know you are satisfied with your shopping experience, and that your wife loves her new ring.
We look forward to helping you again soon.
Best wishes,
The Stephen Einhorn Team

Rated 5 out of 5 stars

Great service

16 December 2025
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Reply from Stephen Einhorn

Dear Ross,
Thank you! We are always here to help.
Best wishes,
The Stephen Einhorn Team

Rated 5 out of 5 stars

Superb quality

Superb quality, Superb Service, Superb Skull ring, many thanks indeed.

16 December 2025
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Reply from Stephen Einhorn

Dear Roy,
Thank you for this superb review!
We are so pleased you liked our Skull Ring, and hope it will bring you joy! Please do not forget to bring it back to us for a complimentary polish, so we can help you look after it!
Best wishes,
The Stephen Einhorn Team

Rated 5 out of 5 stars

Very Happy Christmas Gift Shopper

Very good personal service. Very Happy with the silver necklace gift for my daughter. Excellent and fun packaging - the breakable egg.

12 December 2025
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Reply from Stephen Einhorn

Dear Hamish,
Thanks for writing this, and for shopping with us!
Our unique breakable packaging is the perfect touch to make the experience unforgettable!
We look forward to helping you again in the future.
Best wishes,
The Stephen Einhorn Team

Rated 5 out of 5 stars

A fabulous jeweller …

I’ve have two pieces from this wonderful jeweller, and both times I’ve been blown away by the quality of the products (a silver engagement ring and a men’s silver bracelet) and the fabulous customer service. If you want a special piece and excellent service, this is the place to go

3 December 2025
Unprompted review
Stephen Einhorn logo

Reply from Stephen Einhorn

Dear Mark,
Thank you so much for this great review, and for coming back to us twice! We are so pleased you are happy with the jewellery you bought from us, and the service you received.
We look forward to seeing you again soon!
Best wishes,
The Stephen Einhorn Team

Rated 5 out of 5 stars

When visiting London

When visiting London, I called into the Stephen Einhorn store. The two guys who served me where great, polite, friendly, helpful and knowledgeable. I ended up purchasing the boss ring as a gift that I will open on xmas.

11 December 2025
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Reply from Stephen Einhorn

Dear David,
Thank you for this fantastic review! The team loved meeting you as well, and we are so glad you found something you loved when you came to our showroom. The Boss ring is a wonderful piece, and we hope it will bring you joy!
Please do stop by again when you're next in London.
Best wishes,
The Stephen Einhorn Team

Rated 5 out of 5 stars
Stephen Einhorn logo

Reply from Stephen Einhorn

Dear Gaye,
Thank you very much for leaving this review. We take pride in our customer service, as well as the quality of the lovely jewellery we make, so it makes us really happy to hear you enjoyed your experience.
We look forward to helping you again soon!
Best wishes,
The Stephen Einhorn Team

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