We couldn’t be happier with our engagement and wedding rings – they are absolutely perfect and even more beautiful than we imagined. From start to finish, the whole experience was fantastic: rela... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Stephen Einhorn has been there for everything we have needed in important times . An engagement ring, our wedding rings, a 50th birthday ring through to a beautiful dog pendant. We would never go... See more
Company replied
Further to my earlier review, the skull ring arrived on time… a perfect fit and I am very happy. I brought along a previously purchased ring that needed a slight adjustment. This was done instantly an... See more
Company replied
I bought a silver bracelet for my son for his birthday two years ago. He loves it and wears it everyday. He was invited to send it back to be polished and examined to see if it needed any repairs, al... See more
Company replied
Company details
- #25 of 89 best companies in Jewellery Designer
- #44 of 111 best companies in Jeweller
- #98 of 291 best companies in Jewellery shop
Written by the company
Stephen Einhorn is a British family business, founded in 1995 by Stephen Einhorn and Jane Best, with an aim to create truly individual, luxurious jewellery designs handmade by skilled craftspeople in their London workshop. They strive to run a business that they love, where everyone is valued, and where they provide the best customer service possible. The business has gone from strength to strength and their bespoke jewellery client list now includes Disney, Warner Bros, Netflix, Paul Smith and A Bathing Ape amongst many others. Co-Founders Stephen Einhorn and Jane Best's business is a labour of love, they are passionate about craft and skill and continue to train the next generation of makers. They care about sustainability, the ethical and environmental provenance of every material they use; and the culture of work and care within their organisation.
Written by the company
- We make beautiful things for interesting people.
- Co-Founders Stephen Einhorn and Jane Best's business is a labour of love, they are passionate about craft and skill and continue to train the next generation of makers. They care about sustainability, the ethical and environmental provenance of every material they use; and the culture of work and care within their organisation.
FREE SHIPPING
ON ALL UK ORDERS OVER £100
PAY IN 3 WITH KLARNA
Contact info
Upper Street 210, N1 1RL, London, United Kingdom
- +44 207 359 4977
- shop@stepheneinhorn.co.uk
- stepheneinhorn.co.uk
Welcome Offer
4.9
Excellent
131 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Outstanding customer service
10 December 2025
Reply from Stephen Einhorn
Dear Gaye,
Thank you very much for leaving this review. We take pride in our customer service, as well as the quality of the lovely jewellery we make, so it makes us really happy to hear you enjoyed your experience.
We look forward to helping you again soon!
Best wishes,
The Stephen Einhorn Team
I found the staff very kind and helpful
I found the staff helpful , kind and professional when told them that I wanted my recently deceased partner’s wedding ring to be joined to my own . They made very helpful suggestions and I’m very happy with the beautiful ring they made for me
6 December 2025
Reply from Stephen Einhorn
Dear Valerie,
Thank you so much for writing such a great review, and thanks again for trusting us with this incredibly special commission. We are very happy we could help you create a single ring which joins both, and we hope it will bring you joy.
We look forward to seeing you again soon, even just to say hello!
Best wishes,
The Stephen Einhorn Team
Excellent service and very high quality…
Excellent service and very high quality craftsmanship
20 December 2024
Reply from Stephen Einhorn
Dear Sarah,
Thank you for leaving us a review, we are so glad you feel this way. Please feel free to bring your Stephen Einhorn jewellery to us whenever you would like it checked and polished, it's a service we offer free of charge!
Looking forward to helping you again soon.
Best wishes,
The Stephen Einhorn Team
So pleasant and professional to deal…
So pleasant and professional to deal with. Felt very welcome and looked after
10 December 2024
Reply from Stephen Einhorn
Dear J,
Thank you for such a lovely review! We want everyone that comes to our showroom to feel welcome, this is at the heart of what we do here at Stephen Einhorn, so thank you for saying this.
We look forward to welcoming you to the showroom again soon!
Best wishes,
The Stephen Einhorn Team
Reply from Stephen Einhorn
Dear Jayne,
Thank you for taking the time to write this! We are so pleased to know you are happy with your jewellery, and that we were able to fulfil your order so promptly.
We are here whenever you would like your pieces polished, so don't hesitate to come see us when you're next in the area!
Best wishes,
The Stephen Einhorn Team
Reply from Stephen Einhorn
Dear Nick,
Thank you so much for writing this review. We believe that excellent customer service and jewellery of the highest quality go hand in hand, so it's great to read your feedback.
We look forward to helping you again soon!
Best wishes,
The Stephen Einhorn Team
Great service quality stuff being going…
Great service quality stuff being going for about 20 years !
9 December 2025
Reply from Stephen Einhorn
Dear Dean,
Thank you for your review! We started in 1995 and we still design and hand make all our pieces in house here in Central London. We take pride in the quality of our service, as well as our jewellery, so it means a lot that you are happy with your experience shopping with us!
We look forward to helping you again in the future.
Best wishes,
The Stephen Einhorn Team
Thank you once again
Further to my earlier review, the skull ring arrived on time… a perfect fit and I am very happy. I brought along a previously purchased ring that needed a slight adjustment. This was done instantly and without charge. They also cleaned other silver items of jewellery, again free of charge. What great service. The imagination behind the designs, the skilled personal service and ongoing support all make this shop a pleasure to return to. I will continue to recommend it to others. Bravo, and happy Christmas!
5 December 2025
Unprompted review
Reply from Stephen Einhorn
Dear Steve,
This is a fantastic review, thank you so much for taking the time to write this!
We all work very hard as a team to make this possible for our customers, so it makes us really happy to hear that you love your new SE jewellery and that you were pleased with your shopping experience and the service you received.
We look forward to helping you again, and wishing you a fantastic holiday season!
Best wishes,
The Stephen Einhorn Team
Very prompt response to my query
Very prompt response to my query. Replacement Work was carried out and item returned to me quickly.
13 November 2025
Reply from Stephen Einhorn
Dear Alan,
Thank you for your review, we are glad we could help look after your jewellery!
Best wishes,
The Stephen Einhorn Team
Beautiful Signet Ring
I couldn’t be more pleased with my order. I got the silver signet ring for my son’s 21st birthday, and what a ring it is. The quality is outstanding, the sizing is perfect.
Stephen Einhorn has been brilliant from start to finish, excellent correspondence throughout.
Very Highly recommended, I will definitely be ordering from him again.
6 Stars
7 November 2025
Reply from Stephen Einhorn
Dear William,
This is a fantastic review, thank you so much! Thank you also for choosing one of our iconic designs for such a milestone birthday for your son, we are very happy to hear you were satisfied with the ring and the shopping experience.
Your son can bring the ring to us whenever he would like it polished, so we look forward to seeing him at the showroom in the future!
Best wishes,
The Stephen Einhorn Team
Reply from Stephen Einhorn
Dear Renaldo,
Thanks for this review! We proudly make beautiful jewellery to last a lifetime, and have been doing so for thirty years now! We are launching new designs right now, make sure to subscribe to our newsletter so you don't miss out!
Best wishes,
The Stephen Einhorn Team
My slim silver ring
My slim silver ring arrived very promptly. It fits perfectly, is very comfortable and quite discreet. It is a pleasure to wear.
7 November 2025
Reply from Stephen Einhorn
Dear Simon,
Thanks for leaving a review! It is important to us that our designs are not only beautiful, but comfortable to wear as well! We hope your new ring brings you joy, and look forward to helping you again in the future.
Best wishes,
The Stephen Einhorn Team
The teams fantastic knowledge and skill…
The teams fantastic knowledge and skill in helping me make my choice of jewellery. I love my bracelet. The skill and expertise shows through in the fantastic quality of my jewellery
24 July 2025
Reply from Stephen Einhorn
Dear Karen,
Thanks for taking the time to write this review! We are so happy to know you love your bracelet, and we hope it brings you joy! The quality of our jewellery is second to none, and we help you look after it because we want you to enjoy it for life!
Looking forward to helping you again soon.
Best wishes,
The Stephen Einhorn Team
Amazing
Amazing staff, very knowledgeable, kind and helpful. The vibe is always good. Personal. Jewellery is different. Been a customer for years. Long may they last.
3 September 2025
Reply from Stephen Einhorn
Dear Tash,
Wow, what a lovely review, thank you so much! We all love what we do, and work very closely as a team to make it all happen. Long may we last indeed!
Thanks again for your review, and please come say hello when you're next in the area!
Best wishes,
The Stephen Einhorn Team
Handmade creations of beauty.
10 September 2025
Reply from Stephen Einhorn
Dear Jesse,
Thank you for your review! Our beautiful creations are all hand made here in our London workshop, so they are all incredibly special!
Looking forward to helping you again.
Best wishes,
The Stephen Einhorn Team
Stephen Einhorn has been there for…
Stephen Einhorn has been there for everything we have needed in important times . An engagement ring, our wedding rings, a 50th birthday ring through to a beautiful dog pendant.
We would never go anywhere else and would recommend them to anyone.
25 November 2024
Reply from Stephen Einhorn
Dear Dean,
Thank you so much for your lovely review! We are so thankful that you've trusted us over and over again through the years, and pleased to know that we were able to be part of these important times.
We look forward to helping you again soon!
Best wishes,
The Stephen Einhorn Team
.The best birthday present for myself.
The assistant made me feel extremely special. I initially went into buy a ring that I had my eye on for ages. Then i saw the most beautiful bracelet. I took a while deciding, but the assistant remained patient. I bought the bracelet in the end.Its the most beautifully crafted piece. I love it!
22 November 2024
Reply from Stephen Einhorn
Dear Pauline,
Thank you so much for this wonderful review! We are so happy to read you had a great shopping experience in the showroom and that you love your bracelet. Feel free to bring it to us anytime you would like it polished, it's a complimentary service we offer. We'd love to see you again!
Best wishes,
The Stephen Einhorn Team
Beautiful jewellery
Beautiful jewellery
Amazing customer service
Very patient while I deliberated / decided what I was doing about my order.
Lorenzo communicated with me so well, thank you.
13 November 2025
Reply from Stephen Einhorn
Dear Suzanne,
Thanks for your review! We pride ourselves in the level of our customer service, as well as the quality of our jewellery, so it's lovely of you to mention this. The whole team here works very hard to make it all possible!
Looking forward to helping you again soon.
Best wishes,
The Stephen Einhorn Team
Quality jewellery and knowledgeable
Quality jewellery and knowledgeable, friendly and reliable staff
12 November 2025
Reply from Stephen Einhorn
Dear Thuvia,
Thank you for leaving a review and for acknowledging the quality of our jewellery! All our pieces are hand made by us here in our Islington workshop, under the same roof as our showroom, so the whole team can work together and give you the best possible service.
We look forward to helping you again soon!
Best wishes,
The Stephen Einhorn Showroom
The customer service is excellent
The customer service is excellent . I have purchased a number of pieces of jewellery from here as recommended by my son and have been very pleased with all of them. High quality, beautiful stones and unusual designs.
13 November 2025
Reply from Stephen Einhorn
Dear Maxine, Thank you so much for saying such nice things about us. We are so glad you are one of our valued customers! We also are very grateful that you son is a customer too. We hope to help you both again. Very best wishes. The Stephen Einhorn Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.