Stephens Wilmot Solicitors Reviews 

358
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 96 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely helpful, professional, and prompt in answering any questions that arise. People note that the dedicated team keeps them well informed throughout the entire buying and selling process, ensuring a remarkably smooth, stress-free, and straightforward journey from start to finish. However, some customers also noted issues with communication delays, poor organization, and unexpected setbacks. Some reviewers were not happy with having to constantly chase for updates, receiving sparse replies, or experiencing exceptionally slow progress on their legal cases.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, efficiency,... See more

Service

Reviewers highlight positive aspects of service, noting that the team is professional, responsive, and makes... See more

Customer service

Clients share positive opinions on customer_service, noting that representatives are professional,... See more

Response time

Users describe positive interactions with response times, frequently highlighting swift and professional... See more

User experience

People report positive experiences with user_experience, highlighting a smooth and stress-free process.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Emma and Elise at Stephen Wilmot was a dream to work with during our house sale. She was proactive, kept us in the loop, and answered us right away every time. Nothing slipped through the cracks — she... See more

Rated 5 out of 5 stars

The firm has been nothing short of excellent while we have been going though the process of purchasing my first home. Abigail has always answered any questions I have had in a quick and confident mann... See more

Company replied

Rated 5 out of 5 stars

An excellent service from start to finish . Made both the buying and selling process less stressful by keeping us up to date at each step. A truly professional service and a special thanks to our c... See more

Company replied

Rated 5 out of 5 stars

Emma and Elise are brilliant! We couldn’t have asked for an easier process with their support. As first time buyers, our journey was not straight forward on other properties but by finding Emma and El... See more

Company replied


Company details

  1. Legal Services

Written by the company

Stephens Wilmot Solicitors is a leading law firm based in South Wales. We are at the forefront of technological change in the marketplace helping to bring solicitors and clients together in a way that is fit for the 21st century. Our 'client first' mentality is at the heart of everything that we do. As a result we’ve created a service that makes the complicated seem simple and demystifies the legal process.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

358 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 1 month

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4.7

All reviews

(358)

93 reviews in the last 12 months

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Rated 5 out of 5 stars

Good experience

Emma and Elise were very helpful, knowledgeable and efficient. They progressed the sale quickly at our end and notwithstanding some delays caused by 3rd parties, we managed to complete reasonably quickly.

6 May 2025
Unprompted review
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Reply from Stephens Wilmot Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

Rated 1 out of 5 stars

I used Emma Selfridge as my solicitor…

I used Emma Selfridge as my solicitor for the purchase of a buy-to-let property. The process began in July, and despite there being no chain on the property, we only completed at the end of January 2025. The delays were unacceptable and largely due to lost documents, poor communication, and a general lack of organisation.

It was extremely difficult to get hold of Emma, and when she did respond, she would copy me into long, confusing email threads that only added to the stress. I even received emails from her at midnight, which made me question the professionalism of the service. Having purchased several properties in the past, this was by far the worst experience I have had with a solicitor. I am genuinely worried that things may not have been carried out properly because of how chaotic the process was. I would strongly advise others to look elsewhere for a more reliable and professional service.

Update: 8 July 2025

Well, your reply proves the mistakes and mess that have been made.
It was a straightforward purchase with MORTGAGE, no bridging loan, which I had to go back many times asking why the paperwork mentions bridging loan.

Happy to get my mortgage broker involved as he was the one that set up the MORTGAGE.

Again, I have no trust that this was carried out properly, and now I feel the need to instruct another solicitor to check what you've done.

Instead of asking me to amend the review, maybe look into it properly and find a better solution.

1 July 2024
Unprompted review
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Reply from Stephens Wilmot Solicitors

These comments are misleading in that our records show many conversations via WhatsApp, Text, Email and telephone. On only one instance Emma responded to advise that she was not able to speak as she was at a funeral. You then spoke to Elise. We could not lose documentation we did not receive. It is unclear whether Royal Mail failed to deliver these or if the ILA solicitor posted these late. The documents were received mid-January 2025. They were vital and required for completion by the mortgage lender's solicitor, as they were the Independent Legal Advice and Personal Guarantee. The ILA solicitor advised you several times that they had sent these to us, but we only received 1 copy mid-January 2025. This was a matter with a structural roof issue, lender referral and involved company mortgage finance with complex and lengthy enquiries (60 initial enquires). There were solicitors for the seller, mortgage lender, independent legal advice and buyer. All had to be ready to proceed. Whilst we appreciate this can be frustrating, completion cannot be achieved without the assistance and co-operation of all involved. The legal process must always be followed, and it takes time. 6 months remains the national average which meets the timeline here.

Rated 5 out of 5 stars

Great service as always

Aimee at Stephens Wilmot has been my solicitor for three house sales and buys in the last few years and has always been reliable. Communication is good and it has always smooth and efficient as a service.

2 May 2025
Unprompted review
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Reply from Stephens Wilmot Solicitors

Thank you for taking the time to write this review. It is very much appreciated.

Rated 5 out of 5 stars

Cheryl Head.

I couldn't of had a better team for a first-time buyer, smooth from start to finish, 25th April. very responsive and easy to talk to, as im not the best on the phone. Cheryl Head, Tracy blanchard, and team have done a great job for me. Thank you so much once again. Darren

25 April 2025
Unprompted review
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Reply from Stephens Wilmot Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

Rated 5 out of 5 stars

Supportive, Professional, and Great for First-Time Buyers

Emma Selfridge and Elise Evans represented me in a house purchase. As a first-time buyer, I had lots of questions, and they were always patient, clear, and supportive. They handled everything professionally, and even now, as some post-purchase issues have come up, they’ve been kind enough to offer guidance. I’d happily recommend them.

11 April 2025
Unprompted review
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Reply from Stephens Wilmot Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

Rated 5 out of 5 stars

Thank you, Carla

Carla was informative, responsive and efficient with the sale of our house and made it possible to move in the time scale we were hoping for. Thank you!

31 March 2025
Unprompted review
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Reply from Stephens Wilmot Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

Rated 5 out of 5 stars

Excellent service provided

Excellent service provided. Cheryl Head was our conveyancer, ably supported by Tracy Blanchard. I cannot praise them both highly enough. Whenever I telephoned, I was able to speak to them. Always pleasant, patient and helpful, with excellent legal advice given in the prelimaries prior to exchange. I would recommend this firm to anyone and would definitely use again if I move house.

27 March 2025
Unprompted review
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Reply from Stephens Wilmot Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

Rated 5 out of 5 stars

Smooth and easy conveyancing

Carla was really helpful and kept us informed throughout the process of selling our house.

31 March 2025
Unprompted review
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Reply from Stephens Wilmot Solicitors

Thank you for your 5 star review, we are very appreciative of your feedback and look forward to working with you in the future.

Rated 5 out of 5 stars

Used them for conveyancing a house…

Used them for conveyancing a house sale. Cheryl and Tracy were great. Communication all you could want. Can't fault the service. Always available on the phone whenever needed with spot on advice and help. Highly recommend.

30 March 2025
Unprompted review
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Reply from Stephens Wilmot Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

Rated 5 out of 5 stars

5* Team

This is the second house buy were we have used Rachel Coles and team and i would not use any other licensed conveyancer. Our process was long and stressful but at no fault to the solicitors but Rachel was proactive, reassuring and supportive all the way through. We were updated on everything and any follow up was quickly dealt with and dealt with professionally. A big "Thank You" to Rachel and her team.

7 February 2025
Unprompted review
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Reply from Stephens Wilmot Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

Rated 5 out of 5 stars

Fabulous firm!

Highly recommend this firm! They were very proactive, helpful and friendly. Our conveyancer, Cheryl, was highly professional throughout and couldn’t do enough to help with any questions we had. The same goes for Cheryl’s assistant, Tracy, too. Both were very supportive and worked hard to meet deadlines etc. Would 100% use this firm again and would definitely recommend! Pleasure to work with!

24 March 2025
Unprompted review
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Reply from Stephens Wilmot Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

Rated 5 out of 5 stars

Best solicitors

Cheryl Head at Stephen Wilmot Solicitors facilitated our house-buying process with exceptional professionalism and efficiency. She kept us well-informed at every stage, ensuring that we never had to follow up for updates. Her responsiveness and expertise made the entire experience seamless and stress-free. I would not hesitate to engage her services again and would highly recommend her to others.

21 March 2025
Unprompted review
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Reply from Stephens Wilmot Solicitors

Thank you for your positive feedback, we really appreciate it. We look forward to working with you again in the future.

Rated 5 out of 5 stars

Aimee was super helpful throughout the…

Aimee was super helpful throughout the whole process and you can genuinely see that both Aimee and her team endeavour to provide strong customer service and prompt responses to all enquiries. We would strongly advise Stephens Wilmot!

17 March 2025
Unprompted review
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Reply from Stephens Wilmot Solicitors

Thank you for your review, we are glad that you were happy with the service received. We look forward to working with you again in the future. :)

Rated 5 out of 5 stars

Brilliant service

Cheryl and Tracy have been brilliant, they have enabled me to complete within 4 weeks of having my offer accepted. So responsive and helpful with any questions I had. Such a breath of fresh air to deal with a solicitor who is proactive in their approach. Thank you so much!

14 March 2025
Unprompted review
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Reply from Stephens Wilmot Solicitors

Thank you for your positive feedback, we greatly appreciate your kind words. We hope to work with you again in the future.

Rated 5 out of 5 stars

We recently completed our house…

We recently completed our house purchase in Rogerstone, and we couldn't be happier with the service provided by Stephens Wilmot. Specifically, Cheryl Head and her assistant, Tracy Blanchard, were exceptional. Their communication was consistently clear and prompt, and their professionalism was outstanding. The sellers' solicitors were difficult, but Cheryl and Tracy navigated the challenges with remarkable problem-solving skills, persistently chasing down necessary documents and searches. We truly believe we wouldn't have been able to complete the purchase without their dedication and expertise. We highly recommend Stephens Wilmot for a smooth and stress-free conveyancing experience.

3 March 2025
Unprompted review
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Reply from Stephens Wilmot Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

Rated 5 out of 5 stars

5* - highly recommended!

The process was extremely smooth and fast, and Emma and the whole team were so helpful and quick to get back to me. I would highly recommend Stephen Wilmot Solicitors.

7 March 2025
Unprompted review
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Reply from Stephens Wilmot Solicitors

Thank you for your 5 star review, we look forward to working with you in the future.

Rated 5 out of 5 stars

Purchase of New Build

Extremely pleased with the services received.
We have completed in 7 weeks, amazing communication all throughout, really responsive (within a few hours to any enquiry).
Emma and Elise went above and beyond for us and couldn’t recommend them enough!
Made such a stressful process hassle free and we couldn’t be more grateful!
10 stars service!

7 March 2025
Unprompted review
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Reply from Stephens Wilmot Solicitors

Thank you for your 10 star review :) we look forward to working with you again in the future.

Rated 5 out of 5 stars

Emma was outstanding during the sale…

Emma Selfridge was outstanding during the sale and purchase process. She drove the transaction forward with Elise’s support, and Emma was instrumental in getting our transaction completed within eights weeks. I couldn’t recommend Emma and Elise more.

28 February 2025
Unprompted review
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Reply from Stephens Wilmot Solicitors

Thank you for your 5 star review, Emma will be so pleased. We look forward to working with you again in the future.

Rated 5 out of 5 stars

Cheryl is a Star – Professional, Helpful, and Reliable

We had the pleasure of working with Cheryl Head for our conveyancing, and she was absolutely amazing. From start to finish, Cheryl kept us fully informed at every stage of the process, ensuring we knew exactly what was happening. She was professional, efficient, and always approachable, making what could have been a stressful experience so much smoother. Cheryl was a true pleasure to work with, and we would 100% recommend her to anyone looking for conveyancing services. We will definitely be asking for Cheryl again in the future. Thank you, Cheryl, for all your hard work and support.

21 February 2025
Unprompted review
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Reply from Stephens Wilmot Solicitors

Thank you for your 5 star review Becky, we are glad you were happy with the service received. We look forward to working with you again in the future.

Rated 5 out of 5 stars

It's been a pleasure working with Aimee…

It's been a pleasure working with Aimee on the purchase of our new home. She always answers emails promptly and kept us in the loop every step of the way. I would highly recommend Stephen Wilmot Solicitors, especially the services Aimee provides. Can't thank you enough.
Many thanks Dan & Bryony

21 February 2025
Unprompted review
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Reply from Stephens Wilmot Solicitors

Thank you for your 5 star review. We look forward to working with you in the future.

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