We switched from Initial to Stericycle last year. We haven't had any issues with the service and the Customer services team is also efficent and reliable. I had to contact them about our scheduled co... See more
Company replied
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Stericycle is a leading global provider of specialist clinical waste management. Through safe, responsible and sustainable products and services, Stericycle helps our customers remain compliant while protecting the health and well-being of the people and communities they serve. In doing so, Stericycle is shaping a healthier and safer world for everyone, everywhere, every day.
Indigo House, Sussez Avenue, LS10 2LF, Leeds, United Kingdom
Replied to 100% of negative reviews
Typically replies within 24 hours
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Very helpful. Abigail sorted out a request to swap box size quickly and easily.
very polite and helpful concerning my query and came to a quick and efficient solution.
Very fast service and also customer service Very good Highly recommended.
NOOR HIJAMA SERVICE
I was really pleased with the help and support i received from Megan from the Customer Support team in how they have reacted to our change in the number of collection points needed for our Site at AstraZeneca, Macclesfield.
In this day and age it is a pleasure to work with this team and anyone else involved in tjhe background to make it all happen
Trevor is (and always has been) fantastic and always a pleasure to see on his collection days. Always calls ahead - professional and friendly! Thank you
Abigail in Customer Service was super helpful today as I needed some help with my account. Quick to reply and action my request. Great service - Thank you
Have had mixed service in the past, but as a long-standing customer, I can say that standards have really improved across the board.
I have come across few many companies in business who ties you into long term contracts but this one is a special one . Tied us into 3 years contract in small print on change of ownership of business in their top rate and averagly we paid 3 times the money of going rate for 36 months. Then came missed collections and poor customer care etc . Not only that their cancellation has been a nightmare , again poor customer care and constant billing issues just makes it a nuisance . Stay far off is my only advice. There are much better companies In the market .

Reply from Stericycle UK
Spoke with Martin this morning to book a sharps bin collection and cannot fault the service, he was very polite and helpful and sorted my request very efficiently. He then e-mailed me back to confirm the collection date, thank you.
Spoke to Mark White this morning to request Sharps Box collection. Found him to be very courteous and efficient.
My question was answered promptly, and Anthony in Customer Services provided additional information (without being asked) to assist us moving forwards.
We had an issue with an incorrect date on a hazardous waste consignment note and Megan got it back to me with the correct date in less than 24 hours. Fantastic Customer Service
Mark was really helpful at getting the products we need ready for delivery. Cant fault the service.
Quick response from the team, Mark was really helpful in making sure the transport team were notified of changes to our deliveries. Excellent service.
Oliver is the best. He sorted everything for me quick and easy . Cant ask for more. Many thanks
I want to thank Stericycle for their excellent service. Abigail was especially helpful and efficient—she made the entire process smooth and stress-free. Her professionalism and friendly attitude were greatly appreciated!
I am very happy with the service that have received recently from Megan - she is always very quick to respond and goes the extra mile to ensure our business needs are met.
Mark my customer service advisor was quick to respond and send the info I required. Thank you
Very satisfied with Abigails assistance. Without any delay she always responds and get enquiry actioned. Happy with the service.
Good and easy communication with staff, such as Abigail, when updating details as a service that has clinical waste collected from Stericycle
Excellent service this morning ,needed a rearrangement of new bin and guy on phone was exceptional. Sorry forgot name of gent
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