Stericycle UK Reviews 740

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, often highlighting exceptional customer service. Many people appreciate the efficiency and reliability of the service, noting quick response times and a smooth overall experience. Consumers frequently mention that their requests are actioned promptly and that the team goes above and beyond to meet their needs. However, some customers also noted issues with contact and response times, with a few experiencing delays in receiving callbacks or responses to collection requests. There were occasional mentions of missed collections and difficulties in reaching individuals with authority within the company.

What people talk about most

Staff

Customers had positive experiences with staff. Many reviewers praised individual staff members like Dean,... See more

Customer service

Consumers generally report positive experiences with customer service, often highlighting the helpfulness and... See more

Service

People report positive experiences with service. Many customers praise the helpfulness, professionalism, and... See more

Response time

Reviewers highlight positive aspects of response time, with many praising the quick and effective responses... See more

Customer communications

Reviewers mention ambiguous feedback about contact. Many customers appreciate being kept updated by phone and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We switched from Initial to Stericycle last year. We haven't had any issues with the service and the Customer services team is also efficent and reliable. I had to contact them about our scheduled co... See more

Company replied

Rated 5 out of 5 stars

Deborah Blood assisted me and she was extremely helpful on both occasions. She was very friendly and I feel like she went above and beyond for me. She wasn't sure on her answers but what I appreciate... See more

Company replied

Rated 5 out of 5 stars

Trevor is (and always has been) fantastic and always a pleasure to see on his collection days. Always calls ahead - professional and friendly! Thank you Abigail in Customer Service was super hel... See more

Rated 5 out of 5 stars

Daniele got my email address added to their system so I can receive invoices to our Account department email. This will help avoid missed invoices when other staff members are off sick

Company replied


Company details

  1. Waste-Management Service
  2. Business-to-Business service

Written by the company

Stericycle is a leading global provider of specialist clinical waste management. Through safe, responsible and sustainable products and services, Stericycle helps our customers remain compliant while protecting the health and well-being of the people and communities they serve. In doing so, Stericycle is shaping a healthier and safer world for everyone, everywhere, every day.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

740 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Very helpful

Very helpful. Abigail sorted out a request to swap box size quickly and easily.

11 August 2025
Unprompted review
Rated 5 out of 5 stars

Change in Collection points for weekly Service at AZ, macclesfield

I was really pleased with the help and support i received from Megan from the Customer Support team in how they have reacted to our change in the number of collection points needed for our Site at AstraZeneca, Macclesfield.
In this day and age it is a pleasure to work with this team and anyone else involved in tjhe background to make it all happen

21 July 2025
Unprompted review
Rated 5 out of 5 stars

All round good experience today

Trevor is (and always has been) fantastic and always a pleasure to see on his collection days. Always calls ahead - professional and friendly! Thank you

Abigail in Customer Service was super helpful today as I needed some help with my account. Quick to reply and action my request. Great service - Thank you

Have had mixed service in the past, but as a long-standing customer, I can say that standards have really improved across the board.

29 July 2025
Unprompted review
Rated 1 out of 5 stars

1 star is also undeserving

I have come across few many companies in business who ties you into long term contracts but this one is a special one . Tied us into 3 years contract in small print on change of ownership of business in their top rate and averagly we paid 3 times the money of going rate for 36 months. Then came missed collections and poor customer care etc . Not only that their cancellation has been a nightmare , again poor customer care and constant billing issues just makes it a nuisance . Stay far off is my only advice. There are much better companies In the market .

17 July 2025
Unprompted review
Stericycle UK logo

Reply from Stericycle UK

Good Morning,
Thank you for your feedback. Could you please confirm the details of your account so this can be looked into.
Many Thanks
angela.brooks@stericycle.com

Rated 5 out of 5 stars

Spoke with Martin this morning to book…

Spoke with Martin this morning to book a sharps bin collection and cannot fault the service, he was very polite and helpful and sorted my request very efficiently. He then e-mailed me back to confirm the collection date, thank you.

16 July 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Quick response from the team, Mark was really helpful in making sure the transport team were notified of changes to our deliveries. Excellent service.

24 June 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

I want to thank Stericycle for their excellent service. Abigail was especially helpful and efficient—she made the entire process smooth and stress-free. Her professionalism and friendly attitude were greatly appreciated!

18 June 2025
Unprompted review

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