Fantastic 5⭐⭐⭐⭐⭐ sold them 1000 swiss franc note they sent emails once received keeping you updated which was great. Received payment via BACS within 2-3 days. Such a great experience no problems wi... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Used Sterling FX to sell left over US$ from a holiday. Great rate, emails recd keeping me advised of receipt of currency & payment to my account. Very fast service, no issues whatsoever. Highly recomm... See more
Company replied
Was quick and easy to order online and easy to collect from Egdeware Road branch. The guy there were fantastic and make sure I was happy with the machine count ( I don't really trust machines")... See more
Company replied
Used MSE to access list of currency firms and Sterling was the best rate + charges combo. Offered to deliver before 1300 next day and I was placing order around 1500. Hand delivery in nicely wrapped,... See more
Company replied
Company details
Written by the company
Sterling FX is a leading fintech helping businesses and individuals manage FX volatility through smarter international payments, hedging, currency insights, and in-store cash exchange, backed by trusted expertise since 1972
Contact info
105 Edgware Road, Marble Arch, W2 2HX, London, United Kingdom
- 0207 723 3000
- info@sterlingfx.co.uk
- sterlingfx.co.uk
4.7
Excellent
3K reviews
Replied to 83% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Sterling FX
Dear Karen,
Thank you for your kind feedback.
We are pleased to hear you were happy with our service, communication, and prompt delivery.
Kind regards,
Sterling FX
Quick & easy currency!
I found the website very easy to use and the rates were typically better than others for my currency. Delivery was quick (you can select a day) too!
Very satisfied & will use again in the future - highly recommend!
9 April 2026
Unprompted review
Reply from Sterling FX
Dear Rebecca,
Thank you for your email.
Thank you for your kind feedback. We are pleased to hear you found the website easy to use, the rates competitive, and the delivery convenient. We appreciate your recommendation and support.
Kind regards,
Sterling FX
Repeat customer
I have used this company before. First class service from start to completion. Excellent communication with my queries. I would highly recommend this Company. In addition they give the best exchange rates.
8 April 2026
Unprompted review
Reply from Sterling FX
Dear Anne,
Thank you for your kind feedback and continued support.
We are pleased to hear you experienced first class service, clear communication, and competitive exchange rates. Your recommendation is greatly appreciated.
Kind regards,
Sterling FX
Happy Customer
Got the best rate possible and the communication and feedback was excellent, arrived next day exactly on time stated by post office
10 April 2026
Unprompted review
Reply from Sterling FX
Dear Andrew,
Thank you for your kind feedback.
We are pleased to hear you were happy with the competitive rate, clear communication, and timely next day delivery. We appreciate your support.
Kind regards,
Sterling FX
I have bought foreign currency a few…
I have bought foreign currency a few times now and would definitely say I am a repeat customer, Sterling FX has never disappointed and has always been a reliable source for me
5 April 2026
Unprompted review
Reply from Sterling FX
Dear Zeeshan,
Thank you for your continued support.
We are delighted to hear that you consider us a reliable service and that your experiences with us have consistently met your expectations.
Kind regards,
Sterling FX
Highly Recommended
The whole process was so simple and fast. Arrived the next day via Royal Mail. I will definitely use and recommend Sterling FX again!
8 April 2026
Unprompted review
Reply from Sterling FX
Dear Megan,
Thank you for your kind feedback.
We are pleased to hear you found the process simple and fast, and that your order arrived the next day via Royal Mail. We appreciate your recommendation and support.
Kind regards,
Sterling FX
Ordered on line very straightforward
Ordered on line very straightforward. Communication from them is excellent. I would highly recommend. Will be using again later in the year. Exchange rate was good
8 April 2026
Unprompted review
Reply from Sterling FX
Dear Customer,
Thank you for your kind feedback.
We are pleased to hear you found the ordering process straightforward and our communication clear and reliable. We appreciate your recommendation and support.
Kind regards,
Sterling FX
Always the best rates,I use this…
Always the best rates,I use this company all the time, would be good if you hade a better choice of just small ,large and mix notes, mix is mainly large notes
8 April 2026
Unprompted review
Reply from Sterling FX
Dear Dennis,
Thank you for your kind feedback and continued support. We are pleased to hear you consistently benefit from our competitive rates.
We also appreciate your suggestion regarding note denominations, and we will certainly take this into consideration as we continue to improve our service.
Kind regards,
Sterling FX
What's not to like?
Easy to use, efficient, great rates and excellent service. What's not to like?
8 April 2026
Unprompted review
Reply from Sterling FX
Dear Customer,
Thank you for your kind feedback.
We are pleased to hear you found the service easy to use, efficient, and well priced. We appreciate your support and positive comments.
Kind regards,
Sterling FX
Best rate and was delivered before 1pm…
Best rate and was delivered before 1pm as promised. Had all denominations which made me even more happier. Thank you Sterling fx.
8 April 2026
Unprompted review
Reply from Sterling FX
Dear Georgina,
Thank you for your kind feedback.
We are delighted to hear you were pleased with our competitive rates, timely delivery, and the denominations provided. We appreciate your support.
Kind regards,
Sterling FX
Great rates given for the conversation…
Great rates given for the conversation of GBP to Thai Bhat. Much better than the post office. Delivered within a few days, would recommend and use again!
29 March 2026
Unprompted review
Reply from Sterling FX
Dear Nick,
Thank you for your kind feedback.
We are pleased to hear you were happy with the GBP to Thai Baht exchange rate and the delivery time frame. We appreciate your recommendation and support.
Kind regards,
Sterling FX
No variety of notes provided
The order process and delivery were fine BUT ...
they ask "do you want small, large or mixed denominations".
I chose small. I know they say the can't guarantee it, but I got one type of note, all equivalent to over £40 each.
That's not helpful
8 April 2026
Unprompted review
Reply from Sterling FX
Dear Lee,
Thank you for your feedback. We are glad to hear that the order process and delivery met your expectations.
Regarding the note denominations, we appreciate your comments. While we always try to accommodate preferences for small, large, or mixed notes, availability is subject to inventory. Your feedback will help us review and improve our note allocation where possible.
We appreciate your input and hope to serve you again in the future.
Kind regards,
Sterling FX
Simply to use service
Simply to use service with a good rate of exchange. I appreciated that Royal Mail was the preferred courier and being offered a choice of delivery dates.
2 April 2026
Unprompted review
Reply from Sterling FX
Dear Roger,
Thank you for your kind feedback. We are pleased to hear you found the service simple to use and the exchange rate competitive, and that you appreciated the delivery options via Royal Mail.
Kind regards,
Sterling FX
Very quick
Very quick, seamless transaction. Filled in the form on line, they emailed me a buy back amount. I took it to the post office, sent recorded delivery. It arrived with them by 2pm the next day and as I had paid the £4.99 for a fast deposit the money was in my account by the close of business that day. 100% recommend.
2 April 2026
Unprompted review
Reply from Sterling FX
Dear Denise,
Thank you for your kind feedback.
We are pleased to hear the process was quick and seamless for you, from the online form to fast payment upon receipt. We appreciate your recommendation and support.
Kind regards,
Sterling FX
Can’t complain
Can’t complain. Best rates on the day. Next day delivery by 1pm. Great service.
28 March 2026
Unprompted review
Reply from Sterling FX
Dear Luigi,
Thank you for your kind feedback.
We are pleased to hear you were happy with our competitive rates and next day delivery service. We appreciate your support and positive comments.
Kind regards,
Sterling FX
1st time used it for Euros and will def…
1st time used it for Euros and will def use again so easy to use and paid extra for set day delivery and they came in when expected excellent service
28 March 2026
Unprompted review
Reply from Sterling FX
Dear Customer,
Thank you for your kind feedback.
We are pleased to hear your first experience with ordering Euros was smooth and that the set day delivery arrived as expected. We appreciate your support and are glad you found the service easy to use and reliable.
Kind regards,
Sterling FX
Travel Money - USD
Ordered travel money twice recently for home delivery.
Fast efficient service and one of the best exchange rates around, won't hesitate to use again.
Top class service
26 March 2026
Unprompted review
Reply from Sterling FX
Dear Scott,
Thank you for your kind feedback.
We are pleased to hear you found our service fast, efficient, and competitively priced, and that you had a positive experience with both orders.
Kind regards,
Sterling FX
Can not fault their service
Can not fault their service. Prompt delivery, currency in denominations I asked for. Very easy system to use on line
28 March 2026
Unprompted review
Reply from Sterling FX
Dear Colin,
Thank you for your kind feedback.
We are delighted to hear you were pleased with our prompt delivery, the denominations provided, and the ease of using our online system
Kind regards,
Sterling FX
Great rates
Great rates. Great reliable service. Great communication
26 February 2026
Unprompted review
Reply from Sterling FX
Dear Frank,
Thank you for your kind feedback. We are glad to hear you are happy with our rates, reliable service, and communication.
We truly appreciate your support and look forward to serving you again.
Kind regards,
Sterling FX
Received my order in less than 24…
Received my order in less than 24 hours, excellent service and the best rate every time. Thank you.
27 March 2026
Unprompted review
Reply from Sterling FX
Dear Paul,
Thank you for your kind feedback. We are pleased to hear your order arrived within 24 hours and that you continue to benefit from our competitive rates.
We truly appreciate your support and look forward to serving you again.
Kind regards,
Sterling FX
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