Stirling Timepieces Reviews 

1,189
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 394 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and durability of the products, often highlighting the watches' robust construction and stylish design. Many people appreciate the excellent customer service, noting the helpfulness and responsiveness of the team throughout the entire process, from design to delivery. Reviewers also frequently mention the remarkably fast delivery service, with orders often arriving quickly and well-packaged. However, some customers also noted issues with product functionality, such as watches not keeping accurate time or having defective components like crowns and minute hands. A few other people also felt that the quality of some watches, including the lume performance and bezel alignment, did not meet their expectations for a premium product.

What people talk about most

Product

Consumers find product to be positive, with many expressing satisfaction with the quality, design, and... See more

Quality

Reviewers highlight positive aspects of quality, noting that many watches are well-made, durable, and have an... See more

Delivery service

Reviewers consistently express satisfaction with the delivery service, frequently highlighting the incredibly... See more

Service

Customers had positive experiences with service, often highlighting prompt replies, excellent delivery times,... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness, efficiency, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Honestly, an absolute quality bit of kit. I bought the Durrant GMT in steel back in the summer and, whilst it’s a big watch for big arms, which I don’t particularly have, it looks great and can take... See more

Rated 5 out of 5 stars

Stirling timepieces do set the standard for quality and assurance. I ordered the steel Durant and was not disappointed with the quality and passion put into the instrument. The speed my order came was... See more

Rated 5 out of 5 stars

A special order watch - the design altered for our specific requirements. Great communication from Stirling throughout the design, build, delivery and follow up phases. The watch looks and feels very... See more

Rated 5 out of 5 stars

Amazing product and amazing customer service. The website is also clean and easy to manipulate. Lucky enough to find this company while looking for a quality watch for work. What I found was a company... See more


Company details

  1. #74 of 131 best companies in Watch shop

About Stirling Timepieces

Written by the company

  • British Handcrafted Timepieces

  • Owned & Operated by a Serving Soldier

  • Supporting Military Charities With Each Sale

    VISIT OUR WEBSITE CONTACT US

  • Contact info

    4.7

    Excellent

    TrustScore 4.5 out of 5

    1k reviews

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    1-star

    Asks customers to review

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    4.7

    All reviews

    (1,189)

    388 reviews in the last 12 months

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    Rated 5 out of 5 stars

    Amazing watches with a good cause behind them

    Saw some ads on these watches on Facebook was skeptical at first as I havent really heard about them much. Took the shot on the stirling burton blackout and im very glad I did. Its a extremely well built watch the finishing on the case is spectacular. 👌 👏 watchmaking is a hard thing to get right and these guys have done an incredible job. Its good to see there using swiss quartz movements instead of Japanese if your thinking about buying a rugged good quality watch and are skeptical. DONT BE! these watches for the price are amazing value and I forgot to mention also for a good cause they donate some of the earnings from the watches to charity's for people who have served the country. Cant reccomend stirling enough just buy one already. ;)

    21 January 2026
    Unprompted review
    Rated 5 out of 5 stars

    Quality kit

    Honestly, an absolute quality bit of kit. I bought the Durrant GMT in steel back in the summer and, whilst it’s a big watch for big arms, which I don’t particularly have, it looks great and can take a pretty serious knock or two as well. It’s accurate, the luminosity is top notch and you cannot fault the customer service from Tom and his team. Great brand that supports great charities at a reasonable price.
    Buy one. You won’t be disappointed.

    21 January 2026
    Unprompted review
    Rated 5 out of 5 stars

    Nice

    Received the Stirling bracelet for my Jarvis Black timepiece. Looks great. Exceptional service by Holly too.

    31 December 2025
    Rated 5 out of 5 stars

    Love this watch

    Love this watch. Durant black. Simple but elegant. So far very durable as well. Highly recommend it.

    28 December 2025
    Rated 5 out of 5 stars

    Buy it, use it and never forget. Thank you Stirling.

    Look, I get it: some of you just want to look cool, some of you genuinely use this to reduce glint in lift and death situations; and some of you need it for work to protect an expensive watch you are sick to death of leaving in a drawer or taking it off every time there is risk of scratching or damaging your time piece. I fall into the third category as a surveyor surrounded by sharp corners just itching to take a chunk out of the metal… and it does this fantastically.

    Fortunately, it also had an unintended bonus. I use it with my apple watch ultra cellular where sometimes I am genuinely in the middle of nowhere but need compass directions with all my hands full. I can still see through enough to see the time and compass. After all my watch is a tool for work. Having this cover my watch in just the right way also stopped all those annoying and distracting notifications from taking away from the task at hand. When did we become slaves to our devices?

    Our devices are supposed to enhance our lives, NOT control them. Buying this watch cover did everything I wanted it to and more. The extra effort or having to remove the velcro cover meant that WhatsApp and iMessages could all of a sudden wait. It just gave me what I needed… the actual reason I bought the watch in the first place. It took my watch, protected it and then it took me and helped me build a healthier relationship with my ‘tool’.

    It is well made, zero glint, protection all around and comfy. Plus you get that little fizz in your belly every time you see the Union Jack on the strap.

    Buy it, use it and never forget. Thank you Stirling.

    2 January 2026
    Rated 5 out of 5 stars

    my new favorite brand!

    when I saw them on Instagram I thought it would be another gimmicky micro brand and im glad I was wrong, these watches are made by guys who really care about watches, I always get compliments on my sterling Timepieces. also the customer service is also top notch.

    2 January 2026
    Rated 1 out of 5 stars
    Stirling Timepieces logo

    Reply from Stirling Timepieces

    Good morning,

    Thank you for taking the time to leave a review.

    We’re sorry to hear that the colour wasn’t what you were expecting. If you had reached out to us directly, we’d have been more than happy to help as unworn straps are eligible for a return, refund, or exchange within 30 days of purchase.

    If you’d still like to explore your options, please feel free to contact us at info@stirlingtimepieces.com and our team will gladly assist you.

    Kind regards,
    The Stirling Timepieces Team

    Rated 1 out of 5 stars

    Looks fantastic… Sadly the watch…

    Looks fantastic… Sadly the watch wouldn’t stay on my wrist on the first outing on a normal light day. I purchased for heavy use as I feel it was advertised but this will sit in a drawer and probably I’ll stick with a g-shock. This is likely just faulty watch pin but a product like this is about confidence in its robustness, of which I no longer have. Customer service was efficient and polite and sent replacement pins so I’ll see how they go but won’t use the watch for anything more than a trip to the shops. I wish to return the product within the first 30 days however this was refused of which I’m pretty sure is against trading law in the uk, but who knows. A good looking watch that will gather dust for me, might be worth me buying heavy duty pins and sticking on the nato but I’m not a massive fan of nato straps…likely an anomaly but I can only report my own experience.

    1 January 2026
    Stirling Timepieces logo

    Reply from Stirling Timepieces

    We’re sorry to hear about your initial experience with the spring bars. While issues like this are rare, they can occasionally occur and don’t reflect the overall robustness of the watch itself. As soon as this was brought to our attention, we offered to assess the watch or provide replacement spring bars to put the issue right, which we arranged promptly and in line with UK consumer trading laws where a suspected fault is reported after use.

    We’re pleased to hear our customer service was efficient and polite, and we hope the replacement bars restore your confidence in the watch. Should the issue persist, we would of course be happy to reassess and continue to support you.

    Thank you for taking the time to share your feedback.

    Rated 5 out of 5 stars

    Definitely a recommendation

    Had this watch for two weeks now and absolutely love it.

    As someone new to the world of mechanical watches, I feel like I couldn’t of picked a better first watch!

    29 December 2025
    Rated 5 out of 5 stars

    Great product and easy ordering

    Ordering was easy. Website was clear about the product and the mission of the company. Communication was good. Product arrived on the day it was anticipated. My son was able to open in for Christmas morning before he shipped out and he loves it!

    20 December 2025
    Rated 5 out of 5 stars

    Best watch I’ve ever had!

    I searched for the right analog watch that was functional, dependable and durable because I was tired of the need to charge my Apple Watch and knowing it was always collecting data of some kind. I finally decided on the Durrant GMT Black. It met all of my wants and needs, it’s a beautiful piece, collects no data, needs no charging, and it reflected my career in Special Forces and my other work overseas. It’s a legacy piece. I can attest to its durability as I was recently involved in a nasty crash with multiple rollovers. I was not belted in so my body was flying all over the inside of my side-by-side. Fortunately I only suffered abrasions, a few lacerations, and a hit to my pride. My Durrant GMT Black had zero scratches, dings, dents, etc. and is still right on time. I am looking forward to purchasing another Stirling piece and definitely a few more for family. Thank you to all those at Stirling for making a reliable and “bombproof” watch.

    20 December 2025
    Unprompted review
    Rated 5 out of 5 stars

    Great solid watch

    My recent purchase of the brute was excellent. Watch feels solid came crazy fast and even the packaging was excellent. I love this watch and would highly recommend.

    24 December 2025
    Rated 5 out of 5 stars

    Bespoke

    From ordering the timepiece to receiving it, I was kept up to speed where my bespoke watch was.
    On having the watch it surpassed my expectations, with the build quality being outstanding, also the weight and feel on my wrist being very natural as well as looking fantastic 👍🏻

    19 December 2025
    Rated 1 out of 5 stars

    Their warranty is a joke

    Their warranty is a joke. And they use proprietary parts so even for minor repairs you're forced to use them and pay their prices and send it to them which with shipping will probably take month. Apparently it's not even made in the UK it's assembled in China

    27 August 2025
    Stirling Timepieces logo

    Reply from Stirling Timepieces

    Thank you for taking the time to share your feedback. We’re sorry to hear about your frustration and would like to clarify a few points for transparency.

    The issue you reported (a bent stem) is most commonly caused by a significant impact to the crown, rather than resulting from normal use or a defect in materials or workmanship. As it appeared more than four months after purchase and was not present when the watch was received, it would not typically be considered a manufacturing defect. This type of damage is classified as accidental and, as with most watch brands, is not typically covered under warranty.

    That said, we were still happy to offer an assessment under warranty to be fair and transparent. If the issue was found to not be covered under warranty, we offered a repair option at $90, which includes insured shipping both ways between the US and UK. This pricing is intentionally kept as low as possible and is not a profit centre for us, as our focus is on ensuring our watches are on as many wrists as possible.

    Regarding turnaround time, shipping to and from the US typically takes around 2-3 business days, as was the case with the original order, and repairs are handled promptly once received.

    As for where our watches are assembled, we operate an in-house workshop in the UK where watches are assembled and quality-controlled. Like many independent brands, we source certain components from specialist suppliers worldwide, with every watch finished and inspected to our standards before reaching customers.

    We remain committed to being fair, transparent, and supportive, and we’re always glad to help clarify any concerns.

    Rated 4 out of 5 stars

    Great watch

    Great watch. I have the Durrant Black. Wish it had a bit of lume at the 12 o’clock equal brightness to what it has on the dial. That would give the bezel utility in lowlight.

    24 December 2025
    Rated 5 out of 5 stars

    Custom Watch

    I had a watch created and Lee was fantastic he was keeping me updated the whole way and helping me decide and showed me designs of what I had in mind. I then revived the watch and it is in magnificent condition and everyone else who ordered one has also said the same thing.

    24 December 2025
    Rated 5 out of 5 stars

    I love it

    I love it. Beautiful piece.

    Very quick delivery - the extra straps and the box are a nice added touch. Very durable, yet elegant.

    23 December 2025

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