Outstanding service from Stocalfe Handled my recent no-fault RTC quickly and professionally. From first contact with Simon reporting RTC who organised recovery of vehicle to my claim handler Luke and... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Extremely professional staff during every encounter I have had. Kept the process swift and easy with minimal disruption. Rebekkah has been amazing from the onset, very friendly and calm in her demeano... See more
Company replied
The whole process was streamlined and made me feel at ease, during a stressful time. Rebekka was brilliant and kept me informed at every point, we spoke to a lovely lady called Amber this morning who... See more
Company replied
Following another driver hitting our car in a car park Stocalfe Response were just brilliant. Our advisor Lewis dealt with everything and took the stress out of the situation from start to fin... See more
Company replied
I actually rang these accidentally. Seemed helpful to start with. Courtesy car on drive next day. New Mercedes which had faults of its own. My car didnt move for any repairs. Then had to Chase them... See more
Company replied
I was involved in a RTC, initial thoughts fantastic company. 2 weeks later I had to call and ask what was happening with my repairs. A delay they said. I contact the repairers and the advised still w... See more
Company replied
Good service and communication throughout the process. Initially i was given a manual car even though i asked for automatic but then they have changed this on request.
Company replied
100% would recommend Lewis broomhall and his team have been fantastic, they handled everything and made sure I understood what was happening every step. Could not fault their service and hopefully I... See more
Company replied
I’ve had a wonderful experience with Stocalfe Response while dealing with my no fault claim. They made the whole process easy and stress free, providing me with a car similar to mine to use while my c... See more
Company replied
Amazing service following an RTA. Efficient, easy to deal with, friendly staff. Made a bad situation a little easier to deal with. Jack Needham and Lewis Broomhall have been particularly great. Would... See more
Company replied
Stocalfe Response have been amazing with my no fault claim, supplied me with a lovely car to help get my children around whilst they are dealing with my claim. Every member of staff i have spoken to h... See more
Company replied
Absolutely fantastic service.From reporting the accident to settling,Lewis(who kept me updated and helped sort everything!) was so helpful, I couldn't have asked for better in the situation I was... See more
Company replied
Following a collision that wasn't my fault Stocalfe have supported me every step of the way. They arranged prompt roadside assistance, managing to get my car towed away within the hour which potent... See more
Company replied
I had an accident and Stocalfe helped me. Lewis is my file handler and has been excellent and communicated loads, so has Luke and amber. Sian also set my file up and reassured me instantly.
Company replied
5 Stars – Fantastic, Stress-Free Service! I couldn’t be happier with the service I received from Stocalfe Response following my non-fault accident. They called me very quickly after the inciden... See more
Company replied
Very responsive, handled the claim Quickly and professionally. Very clear throughout the process. Could not fault the process or individuals involved (Simon and Lewis). They have been exceptional
Company replied
This is the first time using Stocalfe Response. My case handler was Lewis and he was very helpful, friendly and explained every step. I could not fault this company. Lewis was fast and efficient with... See more
Company replied
Timely responses with updates and information sharing. Clear and concise instructions that made the whole unpleasant episode a smooth and swift experience. Thank you to Lewis and Sian for your support... See more
Company replied
Very great service. I was kept up to date with the progress on my car repair. Lewis was always helpful and professional. I was provided with another car to use while my car was getting fixed.
Company replied
The staff are very helpful and friendly, and any questions to ask them they willing to give you information, very professional.
Company replied
What a brilliant company so helpful and understanding , everything was dealt with as smoothly as possible and jack answered all my questions and more highly recommend this company no complaints
Company replied
Lewis my case handler was extremely helpful and put my mind at ease through the stressful time after my RTC.
Company replied
Very helpful people. They explained the entire process. They handled the matter quickly. And they're still helping.
Company replied
Excellent service and Lewis was very cooperative and helpful. Made the experience a whole lot more relaxed and stress free.
Company replied
Outstanding Service from Stocalfe Response – Truly Impressed! I wanted to share my sincere thanks and appreciation to the whole team at Stocalfe Response for the exceptional way they handled my... See more
Company replied
A very stressful time was made much easier, very friendly and professional
Company replied
Stocalfe took immediate ownership of the issue, and although resolution took a while they communicated clearly at every step. Very grateful for their help and professionalism.
Company replied
Quick and smooth process. I received a hire car in an hour, they’re easy to reach out and everyone is helpful.
Company replied
Very good and polite people to talk to and they got me a nice car to drive while my car was dealt with
Company replied
fantastic attention to me many thanks for a quick response
Company replied
Lewis has been very helpful and helped make the process easier for me!
Company replied
Highly recommended was fantastic with answering my questions and queries.Very polite on the phone.
Company replied
Perfect service from start to finish, many thanks to Lewis and the team 5*
Company replied
Prompt and concise in sharing information and offering advice and instructions. Very friendly and approachable which made the whole experience efficient and timely.
Company replied
Very good team, always helpful
Company replied
Great service. Thanks for all your help and support!
Company replied
Calm professional service. informative and prompt
Company replied
Company details
- #10 of 13 best companies in Accident insurance company
Written by the company
Stocalfe Response is an established provider of Credit and Intervention Hire to motorists and commercial fleets involved in road traffic accidents. From Recovery, Repairs, Replacement Vehicles and Personal Injuries, we're a one-stop-shop when it comes to accident management. We promise we'll make it a seamless, stress-free experience and get you back on the road in no time.
Contact info
Stretton Green Distribution Park, WA4 4TQ, Appleton Thorn, United Kingdom
- 01925 931133
- support@stocalferesponse.com
- stocalferesponse.com
4.6
Excellent
147 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I actually rang these accidentally
I actually rang these accidentally.
Seemed helpful to start with. Courtesy car on drive next day. New Mercedes which had faults of its own. My car didnt move for any repairs. Then had to Chase them up after a week of speaking to 5 different ppl 2 of whom were my case handler ??? For them to ring and tell me third party not accepting liability... even though I were stationary. Only willing to try and claim from anybody and everybody insurance companies. I got in touch with my own insurance company and all sorted within a weeks time. That's professionals at work. Not stocalfe.
16 February 2026
Reply from Stocalfe Response
Hi Tanya,
Thank you for sharing your experience, and we’re genuinely sorry to hear that you left feeling frustrated and let down. That’s never the outcome we want for anyone who comes to us for support.
We’re pleased to hear your own insurer was able to bring the matter to a resolution for you, but we also want to clarify why things unfolded the way they did on our side. Stocalfe Response is a non‑fault accident management company, which means we can only handle claims where the third party accepts liability and we claim the costs directly from them so not to affect your insurance premiums. We provided you with a replacement car during this time to keep you mobile during our investigations, at no cost to you.
Unfortunately, in your case, the third party strongly disputed the circumstances. Because liability wasn’t accepted, we weren’t able to progress repairs or continue the claim as a non‑fault case.
We understand how confusing and inconvenient that can feel especially when you’ve already received a hire vehicle and expected the process to move forward as normal. We also appreciate the added frustration with the hire car issues, and we apologise that this added to your overall dissatisfaction. We have escalated these issues to Europcar.
Our intention is always to make things easier during what is already a stressful time, and we’re sorry that your experience didn’t reflect the service we aim to provide. We’ll be reviewing this case internally to ensure we improve communication and support in situations where liability is disputed, so clients like yourself have clearer expectations from the outset.
If there’s anything further you’d like us to look into or if you want to speak with a member of our team directly, we’re here and happy to help.
Best regards,
Stocalfe Response
The staff are very helpful and…
The staff are very helpful and friendly, and
any questions to ask them they willing to give you information, very professional.
22 January 2026
Reply from Stocalfe Response
Hi Charie,
Thank you for your kind review. We’re delighted to hear that you found our team helpful, friendly, and professional. It’s great to know that any questions you had were answered clearly and confidently, we always aim to provide the information and support our clients need.
We really appreciate your feedback and thank you for choosing Stocalfe.
Best regards,
Stocalfe Response
Highly recommended was fantastic with…
Highly recommended was fantastic with answering my questions and queries.Very polite on the phone.
14 January 2026
Reply from Stocalfe Response
Hi Lisa,
Thank you for your lovely review. We’re really pleased to hear that your questions were answered clearly and that you found our team polite and helpful over the phone. Providing a supportive, friendly service is something we take pride in, so your feedback means a lot.
Thanks again for recommending us!
Best regards,
Stocalfe Response
Supported every step of the way
Following a collision that wasn't my fault Stocalfe have supported me every step of the way. They arranged prompt roadside assistance, managing to get my car towed away within the hour which potentially saved me hundreds in fees. A hire vehicle arrived within 24 hours from the other side of the country: no mean feat when someone lives as remotely as I do. My employer has a strict office attendance policy and the hire vehicle meant I was able to meet it without interruption.
I have found everyone I have come into contact with to be friendly, supportive and approachable. I'm not used to dealing with insurance companies and everything has been explained clearly and patiently to me.
We're coming towards the end of the process, but there is still some way to go. I'm confident that Stocalfe will continue to work effectively and that everything will be resolved.
So far, they have managed to make an unpleasant, disruptive incident manageable and I couldn't ask for anything more.
9 January 2026
Reply from Stocalfe Response
Hi Fraser,
Thank you for your fantastic review. We’re really pleased to hear that our team was able to support you quickly after your collision and help keep things running smoothly, especially given your remote location and work commitments.
It’s great to know you found everyone friendly, clear, and reassuring throughout the process, that’s exactly what we aim for. As we move towards the final stages, please be assured we’ll continue to work hard to bring everything to a smooth conclusion.
We truly appreciate your kind words and your trust in us.
Warm regards,
Stocalfe Response
A very stressful time was made much…
A very stressful time was made much easier, very friendly and professional
15 December 2025
Reply from Stocalfe Response
Hello,
Thank you for your lovely feedback. We're really pleased to hear that we were able to make a stressful time easier for you. Providing a friendly and professional service is incredibly important to us, so your comments mean a lot.
If you ever need our support again, we’re always here to help.
Best wishes,
Stocalfe Response
Reply from Stocalfe Response
Hi Kayleigh,
Thank you for your great feedback, we really appreciate it
Best wishes,
Stocalfe Response
5 Stars – Fantastic, Stress-Free Service!
5 Stars – Fantastic, Stress-Free Service!
I couldn’t be happier with the service I received from Stocalfe Response following my non-fault accident. They called me very quickly after the incident, which instantly put my mind at ease. A courtesy car was delivered within just two days – and that included a weekend – which was incredibly convenient and meant I wasn’t left stuck without transport.
My own car was collected and taken for repair within four days, and everything was explained to me clearly at every step. The team were friendly, professional, and always happy to answer any questions. I was kept fully updated throughout the whole process, so I always knew what was happening and when.
Overall, the experience was smooth, efficient, and completely stress-free. I’m genuinely very impressed and extremely grateful for how well everything was handled. I would definitely recommend Stocalfe Response to anyone needing help after an accident – outstanding service from start to finish! 👏🚗✨
14 November 2025
Reply from Stocalfe Response
Hello,
Thank you so much for taking the time to share such a detailed and positive review, it truly means a lot to us.
We’re delighted to hear that our team was able to support you quickly after your non-fault accident and help make the whole process as smooth and stress-free as possible. Ensuring you’re kept informed, reassured, and back on the road without delay is exactly what we aim for, so it’s wonderful to know we achieved that for you.
Your kind words about our team’s friendliness, professionalism, and communication are greatly appreciated. We’ll be sure to share your feedback with everyone involved.
We’re grateful for your recommendation and are always here should you ever need us again.
Best wishes,
Stocalfe Response
Hit by another driver in a car park
Following another driver hitting our car in a car park Stocalfe Response were just brilliant.
Our advisor Lewis dealt with everything and took the stress out of the situation from start to finish.
We received regular updates about the progress of our situation and our liabilities were clearly explained about the credit hire.
Thank you Lewis we are incredibly grateful to you and Stocalfe for all your help.
1 October 2025
Unprompted review
Reply from Stocalfe Response
Hi Michael,
Thank you for your brilliant 5-star review. We’re so pleased to hear that our team and especially Lewis, who was able to take the stress out of the situation after your car was hit. Clear communication and regular updates are exactly what we aim to provide, so it’s great to know this made a difference for you.
We truly appreciate your kind words and are grateful for the opportunity to support you through the process.
Best regards,
Stocalfe Response
State of loan vehicle …
The only problem I have is the condition of the hire car I was given. The inside was very dirty. I had to put water in the radiator and the screen wash also the tyre pressures were showing on the dashboard to be low. I I feel that the vehicle should have been checked before being released for use . The guys at Stocalfe Response were extremely helpful and very helpful. Apart from the loan car they were extremely helpful and professional.
19 November 2025
Reply from Stocalfe Response
Hello,
Thank you for taking the time to share your feedback.
We’re really pleased to hear that you found our team helpful and professional, but we’re very sorry to learn about the condition of the hire car you received. This is certainly not the standard we expect from our vehicle providers, and we completely understand your frustration.
Your comments about the cleanliness and the vehicle checks — including fluids and tyre pressures — are extremely important. We will be raising this immediately with our rental team to ensure this does not happen again.
Thank you again for your honest feedback and for your kind words about our team.
Best wishes,
Stocalfe Response
Very helpful
Stocalfe handled my no fault claim tremendously during this stressful and anxious time in my life I can’t fault at all how they have been super helpful and very reassuring from providing a suitable hire car and dealing with all matters to the best of their abilities I’m very pleased with how easy Amber (my claims handler) & Simon (who took my initial call) made the process for my myself very friendly team 🙂
4 November 2025
Unprompted review
Reply from Stocalfe Response
Hello,
Thank you so much for sharing your experience. We’re truly glad to hear that we were able to support you during what was a stressful and anxious time. Helping to make the process as smooth and reassuring as possible is exactly what we aim for.
It’s wonderful to know that Amber and Simon were able to put you at ease and guide you through everything with friendliness and professionalism. We’ll make sure your kind words are passed on to them — feedback like this means a lot to the whole team.
We’re delighted that you were pleased with the hire car and the way your no-fault claim was handled. If you ever need our support again, we’re always here to help.
Best wishes,
Stocalfe Response
Good service and communication…
Good service and communication throughout the process. Initially i was given a manual car even though i asked for automatic but then they have changed this on request.
11 November 2025
Reply from Stocalfe Response
Hello,
Thank you for taking the time to share your feedback. We’re pleased to hear that you were happy with our service and communication throughout the process.
We apologise for the initial mix-up with the hire vehicle, but we’re glad we were able to resolve it quickly and provide you with the automatic car you needed. Your feedback helps us improve, and we appreciate you bringing this to our attention.
If you need any further support, we’re always here to help.
Best wishes,
Stocalfe Response
Great customer service
The whole process was streamlined and made me feel at ease, during a stressful time. Rebekka was brilliant and kept me informed at every point, we spoke to a lovely lady called Amber this morning who could not have been any more helpful and attentive to our needs! Brilliant customer service
6 November 2025
Reply from Stocalfe Response
Hello,
Thank you so much for your wonderful review. We’re really pleased to hear that the process felt streamlined and helped put you at ease during a stressful time, that’s exactly the experience we aim to provide.
It’s fantastic to know that Rebekka kept you fully informed throughout, and that Amber was so helpful and attentive when you spoke this morning. We’ll make sure both of them receive your kind feedback.
We truly appreciate your comments about our customer service, and we’re always here if you need any further support.
Best wishes,
Stocalfe Response
Amazing thanks to jack …☺️
What a brilliant company so helpful and understanding , everything was dealt with as smoothly as possible and jack answered all my questions and more highly recommend this company no complaints
29 October 2025
Unprompted review
Reply from Stocalfe Response
Hi Sarah,
Thank you for your brilliant 5-star review! We’re so pleased to hear you found our team helpful and understanding, and that everything was handled smoothly from start to finish. Jack will be delighted to know his support and clear communication made such a positive difference.
We truly appreciate your recommendation and kind words.
Best regards,
Stocalfe Response
I’ve had a wonderful experience with…
I’ve had a wonderful experience with Stocalfe Response while dealing with my no fault claim. They made the whole process easy and stress free, providing me with a car similar to mine to use while my claim was being handled. A special thank you to Rebekkah Elstone, who has been absolutely amazing she filled out all the necessary paperwork for me and was always available to answer any questions I had. Her help and professionalism made everything so much smoother. I truly appreciate the excellent service!
24 October 2025
Unprompted review
Reply from Stocalfe Response
Hi Maria,
Thank you for your wonderful 5-star review! We’re delighted to hear that your no-fault claim was handled smoothly and that the process felt easy and stress-free. It’s great to know the replacement vehicle met your needs while everything was being arranged.
A special thank you for your kind words about Rebekkah, she’ll be thrilled to hear how much you appreciated her support, professionalism, and guidance throughout your claim.
We truly appreciate your feedback and are always here if you need anything in the future.
Best regards,
Stocalfe Response
Extremely professional staff during…
Extremely professional staff during every encounter I have had. Kept the process swift and easy with minimal disruption. Rebekkah has been amazing from the onset, very friendly and calm in her demeanour. Recently had an interaction with Lewis who was very helpful and was able to assist my query with ease (knew what he was talking about).
22 October 2025
Unprompted review
Reply from Stocalfe Response
Hi,
Thank you for your fantastic 5-star review! We’re so pleased to hear that you found our team professional and efficient, keeping the process smooth and stress-free. Rebekkah and Lewis will be delighted to know their friendly and knowledgeable support made such a positive difference.
We really appreciate your kind words and are always here if you need our help again in the future.
Best regards,
Stocalfe Response
Reply from Stocalfe Response
Hi Amjad,
Thank you for your 5-star review! We’re delighted to hear you found our service calm, professional, and informative. We really appreciate your feedback and recommendation.
Best regards,
Stocalfe Response
Very good and polite people to talk to…
Very good and polite people to talk to and they got me a nice car to drive while my car was dealt with
29 September 2025
Reply from Stocalfe Response
Hi,
Thank you for your 5-star review! We’re so pleased to hear that you found our team polite and easy to talk to, and that you were happy with the replacement vehicle provided while your own car was being dealt with.
We really appreciate your feedback!
Best regards,
Stocalfe Response
5*s fantastic customer service
Stocalfe Response have been amazing with my no fault claim, supplied me with a lovely car to help get my children around whilst they are dealing with my claim. Every member of staff i have spoken to have all been lovely and very helpful i really appreciate them
3 October 2025
Unprompted review
Reply from Stocalfe Response
Hi Kayleigh,
Thank you for your fantastic 5-star review! We’re so pleased to hear that our team could support you throughout your no-fault claim and help keep you on the road with a suitable replacement vehicle. It’s wonderful to know that every member of staff you spoke with was friendly and helpful, your kind words mean a lot to us all.
We really appreciate your feedback and are always here if you need anything in the future.
Best regards,
Stocalfe Response
Lewis has been very helpful and helped…
Lewis has been very helpful and helped make the process easier for me!
30 September 2025
Unprompted review
Reply from Stocalfe Response
Hi Whitney,
Thank you for your lovely 5-star review! We’re so pleased to hear that Lewis was able to make the process easier and provide helpful support throughout. We’ll be sure to pass on your kind words to him.
Best regards,
Stocalfe Response
Reply from Stocalfe Response
Hi Ian,
Thank you for your great 5-star review!
We really appreciate you taking the time to share your experience.
Best regards,
Stocalfe Response
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.