StockX is my go-to for sneakers. Prices are transparent, authentication is reliable, and every pair I’ve ordered arrived legit, deadstock, and as described. Great platform for finding hard-to-get rele... See more
Company replied
Location
Switch locationWoodward Avenue 1046, 48226 Detroit, Michigan, US
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Normally okay!! But shocking this time around!!! Took four days before they even attempted to verify my purchase and funny enough on the fourth day I sent an email and with in four hours the item was... See more
Company replied
Fantastic overall experience very professional and easy to use great APP keeps you updated and very reliable have been using for quite a few purchases and could not be any happier would definitely rec... See more
Company replied
Their customer service is very very fast and helpful. Will definitely shop there over and over. Gave their website to most of my friends to shop. Also great prices. Can’t compare them to any other sit... See more
Company replied
Company details
About StockX - Detroit
Written by the company
Welcome to the official Trustpilot x StockX page. We appreciate your reviews of our products and services - let us know how we can do better.
How It Works
We strive to be the Marketplace of Current Culture. Our mission is to provide access to the world’s most coveted items in the smartest way possible. Buy and sell the hottest sneakers, shoes, apparel, electronics, collectibles, trading cards, and accessories.StockX Verified
Every item sold on StockX goes through our proprietary, multi-step Verification process, or comes directly from a StockX Verified Seller who has met StockX's rigorous standards for condition, safety, and security. Items verified by StockX are shipped from Sellers to our Verification Centers, where our global team of experts uses a rigorous, multi-step verification process. Items from StockX Verified Sellers are shipped directly from the Seller to you. Sellers in this program must meet StockX's rigorous standards for safety and security by following a strict set of policies and standard operating procedures.Learn more about our Verification process here.
The Power's In Your Hands
Buying on StockX We don’t determine the price, you do. As a live marketplace, StockX empowers you to Bid and Buy at real-time prices that reflect the current demand.
Shop Now
What's Else Are People Saying?
"The approach solves a longstanding problem of high-end peer-to-peer trading: trust." - The Wall Street Journal
StockX's powerful platform connects buyers and sellers of high-demand consumer goods from around the world using dynamic pricing mechanics. The disruptive model affords unparalleled access and transparency powered by real-time data empowering buyers and sellers to determine and transact based on fair market value. Read more about StockX. Questions? Learn more and chat with an agent in our Help Center.Our Buyer Promise
A Verification Process You Can Trust
At StockX, our mission is to provide a safe and secure experience for buying and selling the world’s most coveted items of current culture. Since our inception, over 35M+ products have passed our rigorous verification process. Our goal, as it always has been, is for customers to access the most sought after products without the fear of receiving incorrect or inauthentic goods.
Learn more about our Buyer Promise here.
Contact info
Woodward Avenue 1046, 48226, Detroit, Michigan, United States
3.9
Great
33 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Buying trainers on STOCK X
Fantastic overall experience very professional and easy to use great APP keeps you updated and very reliable have been using for quite a few purchases and could not be any happier would definitely recommend
7 April 2026
Unprompted review
Reply from StockX - Detroit
Hey there, Philip!
We appreciate your review. It’s great to know your experience was awesome and that the item received met your expectations. We can’t wait to see you around using our marketplace again.
We are improving our notification system to provide you with an update at every step of your order. We consider our customers the most important part of our company, so we focus on high-quality items, completing orders as soon as possible.
Thank you for sharing your experience with us; it helps us improve day after day.
Best regards,
StockX.
StockX does not respect their customers hard earned money or time
I was sold a pair of fake air Jordans and StockX was very, very slow about getting my situation fixedand the verification process is a load of crap because the shoes that they sent me you can look at them and tell that they are not authentic
9 February 2026
Unprompted review
Reply from StockX - Detroit
Hello there, Tay.
We understand you feel this way, and the last thing we want is to hear our valued customers are not pleased with their experience.
We are constantly working to improve our process so that your experience goes as smoothly as possible. Rest assured we will continue to work diligently so that no issues are identified in the near future.
If you need additional assistance or have further questions, know you can reach out by creating a case at https://stockx.com/help/contact. We will always be here for you!
Warm regards,
StockX.
New shoes New Balance 9060
Thank you from the bottom of my heart, the shoes are beautiful and new. 😘👍🏻
31 January 2026
Reply from StockX - Detroit
Hey there, Ali.
We appreciate your review. It’s great to know your experience was awesome and that the item received met your expectations. We can’t wait to see you around using our marketplace again! We consider our customers as the most important part of our company, so we focus on high-quality items.
Thank you for sharing your experience with us; it helps us improve day after day!
Kindly,
StockX
StockX is #1 in my book
StockX is my go-to for sneakers. Prices are transparent, authentication is reliable, and every pair I’ve ordered arrived legit, deadstock, and as described. Great platform for finding hard-to-get releases without worrying about fakes.
21 January 2026
Reply from StockX - Detroit
Hey there, Kyle.
It’s great to know your experience was awesome, and we can’t wait to see you around using our marketplace again! We consider our customers as the most important part of our company, and we are always happy to help.
Thank you for sharing your experience and feedback with us. If you have any further questions or concerns, we are here to help. Please reach out to support via http://help.stockx.com.
Thank you!
StockX.
Reply from StockX - Detroit
Hey there, Artel.
It’s great to know your experience was awesome, and we can’t wait to see you around using our marketplace again! We consider our customers as the most important part of our company, and we are always happy to help.
Thank you for sharing your experience with us. If you have any further questions or concerns, we are here to help. Please reach out to support via http://help.stockx.com.
Thank you!
StockX.
I paid, I got an error and no order number or mail. I want my money back.
I ordered shoes from their website. I paid with Bancontact, and after paying I got an error that said something was wrong with the merchant name. I was charged and didn’t get a mail or order number. I just paid €213,13 for nothing. I want my money back.
16 December 2025
Unprompted review
Reply from StockX - Detroit
Hi there, Arvid. Thanks for your feedback!
At StockX, we are dedicated to providing excellent customer support to enhance your experience. Our StockX Help Center (https://stockx.com/help/home) is a valuable resource for finding answers to your questions. However, for personalized assistance, you can reach us by live chat (in select regions) or simply select "Contact Us" at the bottom of the page for a prompt email reply.
Additionally, in order to make contact with one of our customer service representatives, please request the phone number in our Help Center. Phone support is available to all US-based StockX users with a valid US Billing address. We are available Monday through Friday, 9 a.m - 5 p.m ET, so don't hesitate reaching out.
Response times may vary but our goal is to assist you within 48 hours. To help expedite the process, please submit only one request per issue. Inquiries are responded to in the order that they are received.
Thanks for choosing StockX and have a great rest of your day!
Best wishes,
StockX
Reply from StockX - Detroit
Hello there,
We understand you feel this way, and the last thing we want is to hear our valued customers are not pleased with their experience.
We are constantly working to improve our process so that your experience goes as smoothly as possible. Rest assured we will continue to work diligently so that no issues are identified in the near future.
If you need additional assistance or have further questions, know you can reach out by creating a case at https://stockx.com/help/contact. We will always be here for you!
Warm regards,
StockX
did a purchase a guest and paid but did…
did a purchase a guest and paid but did not receive any mail about my purchase and contact stockx is a problem because i get the same answer from a robot try to find a phone number from stockx but can't find any
29 July 2025
Unprompted review
Reply from StockX - Detroit
Hi there, David. Thanks for your feedback!
At StockX, we are dedicated to providing excellent customer support to enhance your experience. Our StockX Help Center is a valuable resource for finding answers to your questions. However, for personalized assistance, you can reach us by live chat (in select regions) or simply select "Contact Us" at the bottom of the page for a prompt email reply.
Additionally, in order to make contact with one of our customer service representatives, please request the phone number in our Help Center. Phone support is available to all US-based StockX users with a valid US Billing address. We are available Monday through Friday, 9 a.m - 5 p.m ET, so don't hesitate reaching out.
Response times may vary but our goal is to assist you within 48 hours. To help expedite the process, please submit only one request per issue. Inquiries are responded to in the order that they are received.
Thanks for choosing StockX and have a great rest of your day!
Best wishes,
StockX
This company specializes in taking your…
This company specializes in taking your money, nice and easy but when they screw up, it’s extremely hard to get your money back! I ordered some Jordans that had lights in the tongues. When they arrived at my house, one of the lights was on and nearly dead. There’s no way to change the batteries in the sneakers so I opted to return them. When I tried to return them, they asked for a ton of pictures and then questioned the quality of my pictures. If I didn’t have somebody around me with a newer iPhone, I don’t think I would’ve been able to return them. The box was mangled and torn all up as well. I asked them if I can return them and they supply me with a shipping label and I let them know I didn’t have a printer. They assured me that UPS would print it out for me and everything would be free. Well surprise! It cost money! Why should the customer eat those charges? Majority of Americans do not own printers! Luckily, before I sent it back, I took several videos documenting how bad the shoes were, But I still have a feeling they’re gonna try to find a way to screw me! Stay away from this company and look for other options. This place was the first one around like it’s kind, but it definitely isn’t the best anymore!
23 April 2025
Unprompted review
Reply from StockX - Detroit
Hello there, Daniel!
We understand you feel this way, and the last thing we want is to hear our valued customers are not pleased with their experience.
We are constantly working to improve our process so that your experience goes as smoothly as possible. Rest assured we will continue to work diligently so that no issues are identified in the near future with the return processes.
If you need additional assistance or have further questions, know you can reach out by creating a case at https://stockx.com/help/contact. We will always be here for you!
Warm regards,
StockX
Reply from StockX - Detroit
Hey there, Asmaa.
We appreciate your review. It’s great to know your experience was awesome, and we can’t wait to see you around using our Marketplace again. We consider our customers as the most important part of our company, that is why we focus on completing your order as quickly as possible!
Thank you for sharing your experience with us, it helps us improve day by day!
Thank you!
StockX
Great experience
Their customer service is very very fast and helpful. Will definitely shop there over and over. Gave their website to most of my friends to shop. Also great prices. Can’t compare them to any other sites.
30 October 2024
Unprompted review
Reply from StockX - Detroit
Hey there, Sharonas.
We appreciate your review a lot! We are happy to know your experience with our team was great, and we can’t wait to see you around using our marketplace again!
Our customer service team has been the cornerstone of our great experience, and we are constantly working to improve it, putting our heart and best effort on it, therefore your feedback related to it is really important for us, at the end of the day, your opinion is the most important part of our company.
Thank you for sharing your experience with us! If you have any further questions or concerns, we are here to help. Please reach out to support via http://help.stockx.com.
Thank you!
StockX
The Worst
Shocking no trainers due to inept courier. StockX don’t care they’ve had the money!
15 August 2024
Unprompted review
Reply from StockX - Detroit
Hey there, Leejay.
We appreciate your review. It’s great to know your experience was awesome, and we can’t wait to see you around using our marketplace again! We consider our customers as the most important part of our company, and we are always happy to help!
Thank you for sharing your experience with us! If you have any further questions or concerns, we are here to help. Please reach out to support via http://help.stockx.com.
Thank you!
StockX
STOCKXcellence
I have been dealing with the incredible StockX actually . I have a new name for them StockXcellent . I pumped in 2 sneaker orders .. one is on its way.. the other is waiting for the seller to get his act together . This is out of the companies control. But , they said no problem.. we will just search for another seller or refund you .. so easy .. with eBay you have to wait a month .. the staff are professional , as I live in Australia. I was a bit concerned about the distance if any issues arise .. but they make it so simple. I have faith in them. The order cost me $1000.00 AUD but they had the best price around . PLUS they ship by DHL ! The kings of the shipping industry .. not like UPS which are a pack of shaved chimps lol . So my score is 95 / 100 let down only by a rogue seller .
28 June 2024
Unprompted review
Reply from StockX - Detroit
Hey there, Edward.
We appreciate your review. It’s great to know your experience was awesome, and we can’t wait to see you around using our marketplace again!
Although we know each item’s price are dynamic and can vary quite a lot depending on each ask, demand and item uniqueness, we strive through a friendly platform to bring you the possibility of purchasing an item for reasonable prices, thus maintaining as much balance as possible, and stay committed with buyers and sellers as well, therefore we appreciate your feedback.
Thank you for sharing your experience with us! If you have any further questions or concerns, we are here to help. Please reach out to support via http://help.stockx.com.
Thank you!
StockX
Reply from StockX - Detroit
Hello there!
Thanks for your review. We are happy to know your experience was awesome and we cannot wait to see you getting more purchases soon! We appreciate our customers as the most important part of our company and we are always happy to help!
Thank you for sharing your experience with us! If you have any further questions or concerns we are here to help. Please reach out to support via http://help.stockx.com.
Thank you!
StockX
Horrible customer service & follow-up
I posted earlier. Never received the sneakers I ordered. They asked me to contact FedEx which I did and I never heard back. They asked me to file a dispute with Stock X which I did. Have never heard back.
13 December 2023
Unprompted review
Reply from StockX - Detroit
Hello there,
We're sorry to hear that you're unable to locate your recent order! If your tracking information shows your package was delivered, but you did not receive it, we ask that you check with nearby neighbors to see if your package was accidentally delivered to the wrong address, or check with the front desk of your residential complex to see if they are holding your package.
If you are still unable to locate your package, contact StockX support at http://help.stockx.com and we will start an investigation with the delivery carrier.
Thank you,
StockX
Fast shipping , fast delivery
Great experience, ordered adidas gazelle and it was delivered in time.
1 November 2023
Reply from StockX - Detroit
Hey there! Thanks for your review. We are happy to know your experience was awesome and we cannot wait to see you getting more purchases soon! We appreciate our customers as the most important part of our company and we are always happy to help!
Thank you for sharing your experience with us! If you have any further questions or concerns we are here to help. Please reach out to support via http://help.stockx.com.
Thank you!
StockX
Rubbish service
Normally okay!! But shocking this time around!!! Took four days before they even attempted to verify my purchase and funny enough on the fourth day I sent an email and with in four hours the item was verified (really) your fees are way to high and to wait 11 days from purchase to delivery is poor!!!
16 September 2023
Unprompted review
Reply from StockX - Detroit
Hello Ben! Thank you for sharing your feedback with us. It is highly appreciated!
We are sorry to hear you feel this way, since this shipment took more than you were expecting as the last thing we want is to hear our valued customers are not pleased with their experience.
Please keep in mind that our timeframe to prepare and deliver our orders takes from 7-12 business days, we need to receive the item from the seller and verify this one in order to give you an item in the best conditions.
Please note, as a Buyer on StockX, you are responsible for paying processing fees, as well as import duties and sales tax based on your shipping address.
There is no set percentage for fees, as these are determined based on the price of the item, location of the Seller and Buyer, and supply and demand. These will never change after you have placed a Bid.
If you need additional assistance or have further questions, know you can reach out by creating a case at https://stockx.com/help/contact. We will always be here for you!
Thanks,
StockX
Great Customer Service
The shipping from the seller was a bit delayed so they quickly found another seller on their own and fast tracked the purchase to me!
8 September 2023
Reply from StockX - Detroit
Hey there!
Thanks for your review. We are happy to know your experience was awesome and we cannot wait to see you getting more purchases soon! We appreciate our customers as the most important part of our company and we are always happy to help!
Thank you for sharing your experience with us! If you have any further questions or concerns we are here to help. Please reach out to support via http://help.stockx.com.
Thank you!
StockX
Being careful shopping with personal salespeople
The shipment was kind of fast the shoes was exactly what I expected I’ll shop again soon
24 May 2023
Unprompted review
Reply from StockX - Detroit
Hey there, Tiko.
We appreciate your review. It’s great to know your experience was awesome, and we can’t wait to see you around using our Marketplace again! We consider our customers as the most important part of our company, and we are always happy to help!
Thank you for sharing your experience with us! If you have any further questions or concerns, we are here to help. Please reach out to support via http://help.stockx.com.
Thank you!
StockX
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.