stoneglowcandles.co.uk Reviews 

I ordered a gift for my sister-in-law but she never received the item. Contacted Adelina and she was so helpful and sent out another gift without delay using a different courier and my sister in law then received her birthday gift 😊 Fantastic customer service and would highly recommend. I’ve used this company before for other gifts.

Lovely scent that permeates the whole room

This week I bought a 'bundle of diffusers' without boxes etc on offer for £30.
What a beautiful bundle I received, one being my favourite smell and three more to try.
A fantastic offer.
It came nicely packed and extremely quickly.
What a joy to receive. Thank you.

I’ve ordered a few products in the past. All have arrived promptly + well packaged.
I love the variety of fragrances + find them to be far longer lasting than any other makes I’ve tried.

New to Stoneglow, recently bought one of their Perfectly Imperfect defusers. If this was a ‘seconds’ item I can’t find the reason why, it looks perfect. Quickly (and perfectly wrapped) delivered as confirmed by Royal Mail’s delivery confirmation email only it wasn’t as confirmed by my security camera, nowhere to be seen. I informed Stoneglow and Adeline quickly took control, 6 hours later it was delivered by Parcel Force! The speed of Customer Service’s response was amazing, they set a standard other companies fail to meet. Thank you Stoneglow and particularly thank you to Adelina.

Good service and great product fair prices. Used to purchase ESPA but the quality declined and cost is high. Then I found Stoneglow !

These are beautiful candles with a lovely scent. Purchased the ceramic keepsake and the wax melts. Recommend.

A beautiful clean burning candle with a lovely scent.
I have had these candles before and they never disappoint.
I did have an issue with a broken candle on delivery.
Adelina responded to my email straight away and arranged a replacement immediately. Great customer service.Thank you

My delivery issue was fixed in minutes. Thanks for Adelina being so helpful 🙂

Lovely fragrances. Well packaged and arrived on time. Great products and fantastic discounts

I decided to order some candles for myself but I have been left extremely disappointed. The first one I tried wouldn’t light because the wick was covered in wax. So after removing some of the wax it eventually lit but the flame was so small it only lasted less than a minute. I’ve been in touch with the company who asked for photos which I sent, now though I am receiving no response to my messages. What is also disappointing is that half of the candles in the box have a tiny wick or the wick is covered in wax. I won’t be ordering anything from Stoneglow again.

Good range of products
Delivery quite slow - took a week and they use Evri who aren't overly reliable
Far too many marketing emails - I have received 31 in the last 8 days!

Excellent customer service! The team went above and beyond by providing a complimentary gift wrap for our colleague’s retirement gift. Such a thoughtful touch and truly appreciated. Highly recommended!

Adelina at stone glow helped fixed my mistake to save Xmas, she did it within a matter of minutes. I'm really grateful how easy it was.

Bought some diffusers and was pleased with it. It took some time to get here 7 days. Can only be Christmas rush

Wasn't particularly well packaged meaning one boxed item in the delivery box was slightly squashed and creased. Wouldn't have been a problem if this had been just for general use but it was part of a Christmas present. I also specifically selected that I did NOT want an account created. So what happens after ordering? I get an email with a link to enable me to change the password on my account! Huh? Will think twice before ordering here again. Oh yes, and the delivery experience is provided by Evri. Sigh! Doesn't your heart just sink when you get that notification. Needless to say it failed to be delivered at all in the first communicated timeslot, and just scraped in about an hour late at the second attempt.

I found Stoneglow Candles in John Lewis and purchased one as a Christmas Gift. The scent of the Sandalwood & Patchouli candle was beautiful. When I got my purchase home I went on the Stoneglow web site and purchased more of the same. That way I could keep the candle for myself. When lit, The entire property had such a luxurious smell. The replacement products were ordered on line and delivered with speed. An excellent service provided with email communication for dispatch and delivery details. A nice company to do business with. They have a wide range of products and scents.
I will certainly be buying more.

I’ve been a fan of Stoneglow for many years after buying a reed diffuser in a small gift shop in Norfolk. I’ve since ordered many times from the website. The products always smell really lovely and there are regularly great offers and customer rewards. My last order was slightly delayed due to one item being out of stock. I was quickly notified via email by Adelina from the customer service team and given an eta for delivery, which was only a day or two later than originally expected. When my order arrived I found I had been given a little treat with my order as a gesture of goodwill for the delay, which was a really lovely surprise. And as always, I am delighted with the items I ordered.

Not yet received.
Have had an email from stoneglow to say my order is completed.
Not had items and tracking for evri/hermes shows as not yet received