Quick delivery and good quality packaging and presentation. Wide range of aroma options. We have found the refill product to be less effective in diffused strength than the original and this detract... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great product, really good scent - not overpowering or fake, and fills the room nicely. I had an issue with the wick not burning properly on the candle I bought so emailed the company - everything was... See more
Company replied
A beautiful clean burning candle with a lovely scent. I have had these candles before and they never disappoint. I did have an issue with a broken candle on delivery. Adelina responded to my email... See more
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New to Stoneglow, recently bought one of their Perfectly Imperfect defusers. If this was a ‘seconds’ item I can’t find the reason why, it looks perfect. Quickly (and perfectly wrapped) delivered as... See more
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Company details
- #88 of 95 best companies in Candle shop
- #312 of 375 best companies in Gift shop
Written by the company
With over 30 years of experience, Stoneglow has become a household name in home fragrances. Our range can be found in top luxury hotels, major retailers, and we also offer a unique private label service for small to high volume runs. Stoneglow specialise in luxury candles, scented reed diffusers, bath, body, mist diffusers and essential oils. We're thrilled to announce that for 2024 Stoneglow now offers soy wax melts alongside our luxurious range of scented products. We believe in inspiring people with fragrance, we offer a unique fragrance portfolio from the modern classic aroma to complex combinations. Stoneglow are proud to fly the flag for British manufacturing, and carry the Made in Britain logo on all its products.
Contact info
5 Lyon Road,, RM1 2BA, London, United Kingdom
- 020 8595 8878
- onlineshop@stoneglowcandles.co.uk
- stoneglowcandles.co.uk
4.3
Excellent
591 reviews
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Replied to 100% of negative reviews
Typically replies within 1 week
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Been buying Stoneglow Sandlewood and…
Been buying Stoneglow Sandlewood and Patchouli reed diffuser for several years bought a refill from Stoneglow and there’s hardly any perfume seems watered down. Waste of money won’t be buying again. Time for a change
19 September 2025
Unprompted review
Reply from stoneglowcandles.co.uk
Hello Pauline, thank you so much for taking the time to leave a review, your feedback is highly valuable to us. If you contact our customer service team at onlineshop@stoneglowcandles.co.uk a member of our team will be able to review your case.
Excellent products as always
Excellent products as always, but let down by the slow delivery of their courier. I wish Stoneglow would use Royal Mail - it is far more reliable.
29 August 2025
Reply from stoneglowcandles.co.uk
Hello, thank you so much for taking the time to leave a review, your feedback is highly valuable to us.
Amazing scent
Have tried several reed diffusers in the past with disappointing results,I was recommended this company in a local gift shop.
I can definitely recommend them they look stylish and long lasting scent.
5 September 2025
Unprompted review
Reply from stoneglowcandles.co.uk
Hello Michael, thank you so much for taking the time to leave a review, your feedback is highly valuable to us.
The fragrance from all my purchases has…
The fragrance from all my purchases has been long lasting and all smell divine.
I usually purchase another very well known brand but your is definitely better
29 August 2025
Reply from stoneglowcandles.co.uk
Hello Elaine, thank you so much for taking the time to leave a review, your feedback is highly valuable to us.
Damaged parcel
Unfortunately 2 items were smashed upon receipt. I have contacted the company and sent pictures. Awaiting a response. A swift response from customer services to say replacements are on their way
1 September 2025
Reply from stoneglowcandles.co.uk
Hello Helen, thank you so much for taking the time to leave a review, your feedback is highly valuable to us.
Reply from stoneglowcandles.co.uk
Hello Stephanie, thank you so much for taking the time to leave a review, your feedback is highly valuable to us.
Really lovely candles.
Ordering to delivery was so straight forward. Received candles packaged well and a nice selection as usual .
Always order from Stoneglow as all the candles I’ve received burn well with a lovely fragrance .
29 August 2025
Reply from stoneglowcandles.co.uk
Hello Moira, thank you so much for taking the time to leave a review, your feedback is highly valuable to us.
Amazing products and always an amazing…
Amazing products and always an amazing service. Thank you 😊
29 August 2025
Reply from stoneglowcandles.co.uk
Hello Wendy, thank you so much for taking the time to leave a review, your feedback is highly valuable to us.
Lovely bundle from the unwanted…
Lovely bundle from the unwanted collection
Everyone was fab
29 August 2025
Reply from stoneglowcandles.co.uk
Hello Jenifer, thank you so much for taking the time to leave a review, your feedback is highly valuable to us.
Love the smell of Stoneglow Reed…
Love the smell of Stoneglow Reed diffusers, they last ages and the room smells amazing. I really like the Raspberry and Amber at the moment.
30 August 2025
Unprompted review
Reply from stoneglowcandles.co.uk
Hello Caroline, thank you so much for taking the time to leave a review, your feedback is highly valuable to us.
Website was easy to navigate
Website was easy to navigate. Found the product I was looking for with ease. Beautifully packaged refill for diffuser.
30 July 2025
Reply from stoneglowcandles.co.uk
Hi Holli, thank you so much for taking the time to leave a review, your feedback is highly valuable to us.
Great Product and Service
31 July 2025
Reply from stoneglowcandles.co.uk
Hi Noel, thank you so much for taking the time to leave a review, your feedback is highly valuable to us.
Good experience…
Great products well wrapped and speedy delivery all round good experience
14 July 2025
Unprompted review
Reply from stoneglowcandles.co.uk
Hello Michael, we really appreciate you taking a moment to share your thoughts. Your feedback is highly valuable to us.
Orris & Ylang…A truly heavenly fragrance
My sister has used the Orris & Ylang Ylang reed diffuser for years and everyone comments about the beautiful fragrance in her home. I have started using it too and I'm absolutely delighted with it. I was surprised how quickly the fragrance filled my living room. This company's reed diffusers are far superior to others that I've used. I would highly recommend this company.
4 July 2025
Unprompted review
Reply from stoneglowcandles.co.uk
Hello, we really appreciate you taking a moment to share your thoughts. Your feedback is highly valuable to us.
Reply from stoneglowcandles.co.uk
Hi Caroline, thank you so much for taking the time to leave a review, your feedback is highly valuable to us.
waitng for too long of my order…
waitng for too long of my order delivery. everytime i need to message rge support team then my order can be despatched.
5 June 2025
Reply from stoneglowcandles.co.uk
Hello Wen, we appreciate you taking a moment to share your experience. We typically dispatch orders within 1-3 business days. Following dispatch, our standard delivery service usually takes an estimated 2-4 days for your order to arrive. If you contact our customer service team at marketing@stoneglowcandles.co.uk, a member of our team will be able to look into this for you.
________________________________________________________________________________________________
Dear Wen, your feedback is important to us so we are pleased to announce that we have selected Royal Mail as our courier partner moving forward to ensure that our lovely products are delivered promptly and arrive in excellent condition.
Stop scrolling and look at this company
I had never heard about this company until I received a Sea Salt diffuser for my birthday. And WOW it is gorgeous. I have spent a fortune on diffusers paying up to £45 a time. I now realise I have been paying for a ‘name’. The day after I bought a 500ml refill for all my diffusers. no word of a lie this saved me £180!!!! As one review mentions, delivery took a while due to the company closing for a week. But everyone deserves a break don’t they?? The website for very clear orders would not be processed for a week!! Once they returned my order was received within 5 days. So I feel this review was slightly unfair. I am so happy I found this company. Would highly recommend and will use again. This one diffuser made turning 50 worth it. Just wish my birthday points could have been added to my rewards account.
5 June 2025
Unprompted review
Reply from stoneglowcandles.co.uk
Hello Sarah, we're overjoyed to see your review! It's fantastic to learn that our products have made a positive difference for you. Thank you for sharing your experience with us!
Reply from stoneglowcandles.co.uk
Hello Timothy, thank you so much for taking the time to leave a review, we are so glad you enjoy our products.
Unable to comment on quality of produts received Ordered several Reed diffusers a week…
Ordered several Reed diffusers a week ago and paid for these at the same time. Fair enough, there was a message saying that they were closed until today. due to staff holidays. It does not seen to an efficient way to run a business having eveyone off at the sane time? If this is the case, then perhaps they should not take orders unless they cannot fulfill them? I have purchased Stoneglow products previously from department stores so I know they are good quality but have not previously ordered on line before so am not able to comments on the quality of something I have yet to receive
2 June 2025
Unprompted review
Reply from stoneglowcandles.co.uk
Hello Ernest, we appreciate you taking a moment to share your experience and your feedback is important to helps us improve our service. Our team recently took a short break to recharge before we begin our busy Christmas season. If you contact our customer service team at marketing@stoneglowcandles.co.uk, a member of our team will be able to look into this for you.
Divine fragrances!
Definitely 5* I really appreciated the fantastic customer service. Delivery was fast.
They have a wide range of excellent value, 1st class luxurious products, the smells are divine.
Trust me you will not be disappointed
27 May 2025
Unprompted review
Reply from stoneglowcandles.co.uk
Hello Val, we really appreciate you taking a moment to share your thoughts and we are glad you enjoy our lovely products. Your feedback is highly valuable to us.
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