stoneglowcandles.co.uk Reviews 

593
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 77 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality products, highlighting their lovely, long-lasting scents, excellent value, and beautiful packaging. Many appreciate the wide selection and find the ordering process straightforward. Reviewers frequently commend the exceptional customer service, noting prompt and efficient issue resolutions and staff members who go above and beyond to ensure satisfaction. However, some customers also noted concerns regarding delivery services, experiencing delays, items not arriving, or packages being mishandled by couriers. Additionally, a few reviewers reported issues with product performance, such as candles having no scent or faulty wicks, and diffusers or refills having a weaker fragrance than expected or being inconsistent in quality.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the fabulous products, gorgeous... See more

Quality

Consumers generally express satisfaction with product quality, often praising the fabulous products, gorgeous... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many praising quick delivery times, good... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the excellent and amazing... See more

Order

People report positive experiences with order, often highlighting the ease of the buying process and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great product, really good scent - not overpowering or fake, and fills the room nicely. I had an issue with the wick not burning properly on the candle I bought so emailed the company - everything was... See more

Company replied

Rated 5 out of 5 stars

New to Stoneglow, recently bought one of their Perfectly Imperfect defusers. If this was a ‘seconds’ item I can’t find the reason why, it looks perfect. Quickly (and perfectly wrapped) delivered as... See more

Company replied

Rated 5 out of 5 stars

A beautiful clean burning candle with a lovely scent. I have had these candles before and they never disappoint. I did have an issue with a broken candle on delivery. Adelina responded to my email... See more

Company replied

Rated 5 out of 5 stars

I’ve been a fan of Stoneglow for many years after buying a reed diffuser in a small gift shop in Norfolk. I’ve since ordered many times from the website. The products always smell really lovely and... See more

Company replied


Company details

  1. #86 of 93 best companies in Candle shop
  2. #313 of 375 best companies in Gift shop

Written by the company

With over 30 years of experience, Stoneglow has become a household name in home fragrances. Our range can be found in top luxury hotels, major retailers, and we also offer a unique private label service for small to high volume runs. Stoneglow specialise in luxury candles, scented reed diffusers, bath, body, mist diffusers and essential oils. We're thrilled to announce that for 2024 Stoneglow now offers soy wax melts alongside our luxurious range of scented products. We believe in inspiring people with fragrance, we offer a unique fragrance portfolio from the modern classic aroma to complex combinations. Stoneglow are proud to fly the flag for British manufacturing, and carry the Made in Britain logo on all its products.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

593 reviews

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1-star

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(593)

76 reviews in the last 12 months

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Rated 1 out of 5 stars

Unable to comment on quality of produts received Ordered several Reed diffusers a week…

Ordered several Reed diffusers a week ago and paid for these at the same time. Fair enough, there was a message saying that they were closed until today. due to staff holidays. It does not seen to an efficient way to run a business having eveyone off at the sane time? If this is the case, then perhaps they should not take orders unless they cannot fulfill them? I have purchased Stoneglow products previously from department stores so I know they are good quality but have not previously ordered on line before so am not able to comments on the quality of something I have yet to receive

2 June 2025
Unprompted review
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Reply from stoneglowcandles.co.uk

Hello Ernest, we appreciate you taking a moment to share your experience and your feedback is important to helps us improve our service. Our team recently took a short break to recharge before we begin our busy Christmas season. If you contact our customer service team at marketing@stoneglowcandles.co.uk, a member of our team will be able to look into this for you.

Rated 5 out of 5 stars

Divine fragrances!

Definitely 5* I really appreciated the fantastic customer service. Delivery was fast.
They have a wide range of excellent value, 1st class luxurious products, the smells are divine.
Trust me you will not be disappointed

27 May 2025
Unprompted review
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Reply from stoneglowcandles.co.uk

Hello Val, we really appreciate you taking a moment to share your thoughts and we are glad you enjoy our lovely products. Your feedback is highly valuable to us.

Rated 1 out of 5 stars

Ordered the peony and gardenia diffuser…

Ordered the peony and gardenia diffuser after smelling it in a show home. The diffuser arrived unsealed no plastic wrap around the box itself and the mouth of the diffuser itself was unsealed. It doesn't smell nice at all. It's definitely not the same as the diffuser I smelled in the show home. Not sure why it was unsealed either and it felt as if I had been sent a diffuser that had been already opened and returned. I will not be ordering again.

22 May 2025
Unprompted review
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Reply from stoneglowcandles.co.uk

Hello Tindo, we appreciate you taking a moment to share your experience. If you contact our customer service team at marketing@stoneglowcandles.co.uk, a member of our team will be able to look into this for you.

Rated 5 out of 5 stars

Wonderful customer service, Wonderful scents

I'm a returning customer, love the Keepsake candles and diffusers. Ordered a candle and then wanted to add to my order, which would allow free shipping. Contacted Stoneglow and Adelina at customer service obliged. Added the item, confirmed free shipping, refunded my original shipping costs. So impressed with the service I received and absolutely love the scents. Thank you Adelina

19 May 2025
Unprompted review
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Reply from stoneglowcandles.co.uk

Hello Diane, we really appreciate you taking a moment to share your thoughts. Your feedback is highly valuable to us.

Rated 5 out of 5 stars

I was delighted to receive lovely…

I was delighted to receive lovely products at a reduced price in the sale/seconds clearance

28 April 2025
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Reply from stoneglowcandles.co.uk

Hello Diane, we really appreciate you taking a moment to share your thoughts. Your feedback is highly valuable to us.

Rated 5 out of 5 stars

Love love love these candles the…

Love love love these candles the fragrances are amazing. First time purchaser and will definitely be buying more

28 April 2025
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Reply from stoneglowcandles.co.uk

Hi Lesley, thank you so much for taking the time to leave a review, we are so glad you enjoy our products.

Rated 5 out of 5 stars

Totally transformed my opinion of Diffusers!

7 months ago I actually found a reed diffuser that I really liked, after literally years and years of 'yeuck'! It was Stoneglow Orris and Ylang Ylang and it has transformed my lounge from slightly old musty to utterly desireable in a 90year old house. Now, I've bought another, exactly the same for the guest room and bathroom and am happy.

10 November 2024
Unprompted review
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Reply from stoneglowcandles.co.uk

Hello Jane, we're overjoyed to see your review! It's fantastic to learn that our product has made a positive difference for you. Thank you for sharing your experience with us!

Rated 5 out of 5 stars

Great offer on my favourite diffuser…

Great offer on my favourite diffuser refill. Prompt delivery. Well packaged.

28 April 2025
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Reply from stoneglowcandles.co.uk

Hello Amanda, we really appreciate you taking a moment to share your thoughts. Your feedback is highly valuable to us.

Rated 2 out of 5 stars

Would free samples help?

Took a while to dispatch, though I appreciate the free gift. However the diffusers are very disappointing. I chose well reviewed items but none of the three (palo santo amber, orris ylang, sea salt oakmoss) produce a discernible fragrance at all (well, sea salt oakmoss a very faint one), compared with sandalwood patchouli and fougere vetiver, both of which are brilliant. Free samples would help make a better choice, maybe?

28 April 2025
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Reply from stoneglowcandles.co.uk

Hello Jeffrey, we are sorry to hear that. Please contact our team at office@stoneglowcandles.co.uk regarding your issue.

Rated 5 out of 5 stars

Gorgeous aroma

Efficient delivery and product gorgeous smell and long lasting aroma. Robust packaging product safely delivered.

30 April 2025
Unprompted review
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Reply from stoneglowcandles.co.uk

Hello, thank you so much for taking the time to leave a review, we are so glad you enjoy our products.

Rated 1 out of 5 stars

Poor and customer service

Refill is very poor and not fit for purpose when we connected Stoneglow for a replacement or refund they were not interested and made very lame excuses.

In effect we paid £24 for a bottle of water. Avoid this company at all cost they have very poor products and even worse customer service

23 April 2025
Unprompted review
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Reply from stoneglowcandles.co.uk

Hi David, we appreciate you taking a moment to share your experience and your feedback is important to us. We take the quality of our products very seriously, all our fragrances are developed here in the UK with fragrance optimization as paramount, also the diffuser refill you have ordered features one of the most intense fragrances available in our product line. As discussed, as the product is in use we are unable to provide a replacement or raise a refund for your order. We would always recommend moving the diffuser to a new spot in your home, away from walls, to improve air circulation around the reeds.

Rated 5 out of 5 stars

Amazing smelling diffuser

Amazing smelling diffuser! Delivery prompt and packaged extremely well!
Definitely recommend diffusers. Best I've ever had!

8 April 2025
Unprompted review
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Reply from stoneglowcandles.co.uk

Hello Janice, thank you so much for taking the time to leave a review, we are so glad you enjoy our products.

Rated 5 out of 5 stars

Great buy

A lovely subtle smelling room diffuser. Easy to order, quick delivery. Win win.

7 March 2025
Unprompted review
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Reply from stoneglowcandles.co.uk

Hello, thank you so much for taking the time to leave a review, we are so glad you enjoy our products.

Rated 1 out of 5 stars
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Reply from stoneglowcandles.co.uk

Hello Louise, we are sorry to hear that. Please contact our team at office@stoneglowcandles.co.uk regarding your issue.

Update: 10.04.2025 - This issue has been now resolved and the parcel has been successfully delivered.

Rated 5 out of 5 stars

I love the Stoneglow infusers and order…

I love the Stoneglow infusers and order some more on line. They look simple but elegant.

1 April 2025
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Reply from stoneglowcandles.co.uk

Hello Afghan, thank you so much for taking the time to leave a review, we are so glad you enjoy our products.

Rated 4 out of 5 stars

I love the fragrances but could you…

I love the fragrances but could you make it easier to get the cap out of the diffusers please?

I really struggled this time and some of it ended up on me, the kitchen counter and the floor, even when using pliers!!

1 April 2025
Rated 3 out of 5 stars

Easy to order

Easy to order. Delivery really slow!!! Good job I wasn’t buying these for a gift. I do know the diffuser I ordered is absolutely lovely and would give that 5 stars though.

31 March 2025
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Reply from stoneglowcandles.co.uk

Hi Mary, we truly appreciate you sharing your thoughts with us and we deeply regret any inconvenience caused on behalf of Evri.

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