Virgin Media Reviews 3,887

Awful I hate their broadband. Found it via uswitch which seemed a bargain but it was definitely mis sold to me. Any cheaper WiFi would get me better signal. Miss a payment the signal will be significantly a lot worse. WiFi booster helps by zero. Consistent virgin media people salesman literally kept ringing me every single week for a long time mivering me to buy and upgrade they don’t actually care when I tell them no because the signal we get is so poor despite the good package we got, doesn’t deliver what it does on the package when I signed up. Please do not buy virgin broadband even if the offer seem very good. You won’t get much out of it.

Nathaniel came out on the 8.02.2026. (28031) we had an issue with the virgin media box and the service was excellent start to finish. He arrived within the time slot which was allocated and was friendly and professional straight away.
He took his time to properly explain what the issue was and didn’t rush the job. After he had fixed it he had also made sure everything was fully set up to the right standards.
He was very respectful and understanding as well as patient. He answered all the questions we had for him and he explained everything very well.

Have been with Virgin Media for almost 9 years. Never had any really problems but reviewing my broadband and tv options realised I could get it much cheaper elsewhere. Was paying around £86 pm to VM. Wanted to k ow how much it would cost to have just the broadband service. It took them over half an hour to answer that simple question after offering better deals and extras which had been clear at the start of the conversation I didn’t want. They finally confirmed I could get the same broadband for just £41. I found a broadband dealwith EE of the same quality for the same price which together with Sky Ultimate Tv saved me £24 a month on the cost of VM and given it includes Netflix and soon Disney will save me a further £32 Never been a real fan of VM wifi was ok but customer support appalling - clearly out to squeeze every last penny out of their customers. The experience of EE has been excellent and much better connectivity and speed in the house. I put off the hassle of changing for too long and wish I’d done it sooner.

Awful service and couldn’t care less approach. They can’t even close an account without massive hassle.
Raised a formal complaint and they are still chasing me for money in respect of a terminated account.
I really don’t know how to express how poor this company is on all fronts

Worst customer service ever they are hell to deal with.

Once again and every year they put up there prices, DOUBLE INFLATION .AGAIN
THEY DO THIS AS THEY HAVE THE MONOPOLY ON THIS AREA AND THEY KNOW NO ONE ELSE CAN GET IN AND MAKE A BETTER OFFER.
THIS IS DISGUSTING, THEY HAVE VIRTUALY NO OVERHEADS , WE HAVE NO SUPPORT, POOR SERVICE AND THEY MUST BE THE MOST HATED COMPANY ON THE PLANET
THERE MAFIA TYPE BEHAVIOUR WONT GO ON FOREVER. GO ON , NOW PUT UP YOUR STUPID LIST OF "HELPFUL NUMBERS" TO CALL.

Really aggressive upselling calls (at one point 7 in one week) which only stopped after we threatened to report them to the ombudsman. Incredibly difficult to speak to a person about moving house, responses taking 5 minutes or more when we did get to a human after the chatbot, who was clearly speaking to other people and kept repeating "All good with this?" To which the answer was "No". All that for £37 per month, and they threatened a buy out of the contract at £500+. This charge will only be removed when we prove that we're moving to a house they can't supply with internet.

Would recommend to someone I really thoroughly disliked.

Stay away from Virgin Media. I bought Broadband and their after sales customer service is awful. I keep getting drops, not had access to my account for weeks. When I try and call I get put onto people who just ask me the same questions, make false promises and never get back to you. Had a fantastic experience with Sky and Insuramce company today. Only difference was their customer service was UK. Raised complaint, nobody cares, they don’t follow up and managers abroad are always too busy to talk to you. Cannot wait to move.

My contract with virgin was coming to a end , wanted to change to sky but open reach couldn't fit cable for 3 months. So we went back to virgin as expected a total disaster from order to installation they got nothing right. The quality of the kit ,hours spent on the phone promising that it would all be fixed with no intension of making it right. I need a holiday and a engineer to fix all the problems. Avoid at all costs.

Had a terrible experience with them on the phone earlier today. I gave all my correct details but kept saying to me they couldn't find my account ( ive been with them for 20 years).This carried on for over half an hour them insisting I didn't have an account with put me me on hold several times by which time I was feeling a panic attack again coming on and was getting more stressed I was that bad I had to pass the phone to my partner to carry on and he over heard the person talking to a colleague about it all I wanted to was discuss upgrading my broadband. My problem was unresolved after being on the phone 30 mins to them and ive now decided t9 cancel and go with another broadband provider absolutely disgusting customer service the worst ive ever experienced!

Robot takes you round in circles. Finally speak to someone, they mute you then hang up. 3 times. As my 92 year old is on the vulnerable passing list and you've left him with no phone or broadband for over two weeks. If anything happens to him, I hope you know. I'll hold you responsible

I've been owed money for wifi loss since October. For 4 months I have spent over 9 hours on calls and webchats. I've been consistently lied to by not only agents but managers assuring me funds will be in my account in a certain number of days. Complaints have been raised but the agents close them down as 'resolved' even when I ask that they don't as they are not resolved. Each time I speak to someone new I learn that what I was assured previously was an outright lie as actions I was promised had been carried out had not. I've had to fight for £30 total compensation (in small amounts of £5/£10 each time) over numerous calls, webchats and emails wasting over 9 hours of my time and causing huge stress and anger. This is not adequate compensation and doesn't even cover the interest I'd have made on the money had it been in my account the last 4 months when I should have received it. The customer service (and the internet signal which keeps being lost despite numerous engineers coming out) is woeful.

Absolutely shocking. I spoke to someone early January and advised I was not working at the moment as I was off work having cancer treatment and wouldn’t be able to pay my bill until March. They said that was fine I wouldn’t get cut off until at least March and I would only have to pay a partial amount. NOT THE CASE. I started getting emails saying I hadn’t paid my bill and I would have to pay late fees. I WAS NEVER INFORMED OF THIS. they tried crying me several times to discuss it.
It was an automated bot who will connect you to an agent I waited for them to connect me for ages until I gave up. I’m really ill I don’t need the stress of this. They didn’t even inform me I was going to be cut off they just did. Not to mention I spent over 2 hours last week on live chat to them. Absolute joke of a company.

Wifi always cuts out. I have had it cut out for ten minutes five times today and they will raise the price of my wifi starting next month. Why should I pay £34 a month for wifi that doesn't work. I knew Virgin was a terrible choice.

Contract was to switch over from BT to Virgin media home phone and Broadband. Keeping my old number was part of the contract but Virgin media lost my number. Trying to speak to a human at Virgin media is near on impossible. If your thinking of switching to virgin media from BT then I would advise you not to.

We have been trying to contact Virgin Media for 2 days. Still not talked to anybody apart from Terri bot the incompetant AI tool online, who being fair does keep apologising for their failures.

Useless. AVOID

Literally the most inept collection of individuals on Gods earth . Nothing about this dreadful company warrants anything more than utter distain . I have spent all day trying to contact them . Firstly I waited for over an hour on the phone for someone to answer before giving up . The app is just awful , no part of it works. The website just cycles around without any chance of actually doing anything helpful and the chat option via Facebook is about as much help as a chocolate fire guard . They don’t deserve any stars and quite honestly I’m amazed that a business based around communication can be so badly run .

What rubbish, waste of time